evr-green
™
Level
2 -
Network Charging Station For Public Applications
www.leviton.com/evrgreen • 1-877-338-7473 • evrgreen@leviton.com
Other errors
The following errors occur as a result of a potential equipment failure
or utility failure.
FAULT
rELAY STUCK OPEN / FOr ASSISTANCE CALL ...
Cause/Other Symptoms:
When attempting to charge a vehicle, this message will be displayed if the
relay is stuck open. When the relay is stuck open, the charging station can not provide power and
therefore you can not charge a vehicle. You may also notice that the locking holster will not release
the charge connector.
Solution/Action:
End and restart the charging session. To do so, return the charging connector to its
holster, then hold your ChargePass card or contactless credit card over the station’s front panel to
begin a new session. If the message continues to be displayed, contact a licensed electrician or
the contractor who installed the station to perform the next steps. The following steps should be
performed by a licensed electrican:
remove the head assembly and ensure that all wiring is properly connected as described in the
installation instructions. Measure the L1 and L2 mains connections going into the terminal block
and ensure that they each measure 120VAC relative to Earth. Also ensure that L1 to L2 measures
208/240VAC between the two conductors. If the wiring is connected properly and the voltages
measure properly, replace the head assembly.
FAULT
rELAY STUCK CLOSED / FOr ASSISTANCE CALL ...
Cause/Other Symptoms:
When attempting to end a charging session, this message will be displayed
if the relay is stuck closed. When the relay is stuck closed, the charging station can not end the
charging session, although the user can return the connector to its holster. However, a new charging
session can not be initiated until this error is resolved.
Solution/Action:
End and restart the charging session.To do so, return the charging connector to its
holster, then hold your ChargePass card or contactless credit card over the station’s front panel to
begin a new session. If the message continues to be displayed, replace the head assembly.
ENDED
PWr rESTOrED / rE-ENErGIZING AFTEr rANDOM DELAY
Cause/Other Symptoms:
A power outage occurred and power is being restored to the charging
stations. For load balancing reasons, not all charging stations power up at the same time.
Solution/Action:
No action required—charging will resume automatically after a brief delay
(up to 5 minutes).
7-4
7-5