23
TROUBLESHOOTING (CONT.)
Problem
Possible Solution
Mist is not warm after
pressing .
Allow the humidifier to heat up for about 15 minutes to produce warm mist.
Clean the heating element (see
Care & Maintenance
,
page 16).
The mist is warm on the
cool mist setting.
The heating element may still be warm after being used for warm mist.
Allow the heating element to cool for at least 30 minutes.
Mold grows inside the
humidifier.
Clean the water tank and base chamber regularly
(see
Care &
Maintenance
, page 16).
lights up red.
Fill the water tank.
Place the water tank properly on the base.
Clean the water filter (see page 16) or replace it with a new one. To
request a new water filter, contact
Customer Support
(see page 27).
Essential oil has little or
no smell.
Add more essential oil. For best results, use pure essential oil.
Display shows an
incorrect humidity
percentage.
The room may be larger than the humidifier’s effective range. Move to a
room smaller than 430–753 ft² / 40–70 m².
Moisture may have built up inside the humidity sensor. Make sure the
nozzles are facing away from the aroma box so that mist does not settle
on the sensor inside the aroma box (see diagram in
Getting To Know Your
Smart Humidifier
, page 5). Turn off the humidifier, remove the aroma
box, and allow the sensor to air dry.
If the humidifier is placed within 12 inches / 30 cm of a wall or in a corner,
the humidity sensor cannot provide a proper reading for the relative
humidity in the room.
The humidity sensor will give an improper reading if it is exposed to dust.
Avoid using the humidifier in dusty rooms. Avoid using tap water in the
humidifier, as this can increase dust in the air.
The humidity level isn’t
changing in my room.
Use a higher mist level setting.
Depending on your environment, the humidifier may take longer to
humidify your air.
The room may be larger than the humidifier’s effective range. If the room is
larger than 430–753 ft² / 40–70 m², the humidifier will not be as effective.
Display shows Error Code
“E1”, “E2”, “E3”, “E4”, or
“E6”.
The humidifier is malfunctioning. Contact
Customer Support
(see page
page 27).
