24
VESYNC APP TROUBLESHOOTING
If your problem is not listed,
please contact
Customer Support
(see page
27
)
.
Note:
Power outages, internet outages, or changing Wi-Fi routers may cause your humidifier
to go offline.
Why isn’t my humidifier connecting to the VeSync app?
•
Make sure your phone has Bluetooth® turned on and is not currently connected to another
Bluetooth device.
•
During the setup process, you must be on a secure 2.4GHz Wi-Fi network. Confirm that the
network is working correctly.
•
Make sure the Wi-Fi password you entered is correct.
•
Make sure your humidifier and phone are within 30 ft / 10 m of each other.
•
Reset the humidifier by pressing and holding for 15 seconds. Then try connecting again.
My humidifier is offline.
•
Make sure the humidifier is plugged in. The humidifier may appear to be offline if it is
unplugged, or if the outlet does not have power.
•
Refresh the VeSync menu by swiping down on the screen.
•
Make sure your router is connected to the internet and your phone’s network connection is
working.
•
Reset the humidifier using one of these options:
a. Delete the humidifier from the VeSync app. Swipe left (iOS
®
) or press and hold
(Android), then tap
Delete
. Then reconfigure your humidifier with the VeSync app.
b. Press and hold for 15 seconds. Then reconfigure your humidifier with the VeSync
app.
The VeSync app is displaying an incorrect humidity percentage while the humidifier is
turned on.
•
The room may be larger than the humidifier’s effective range. Move to a room smaller than
430–753 ft² / 40–70 m².
•
Moisture may have built up inside the humidity sensor. Make sure the nozzles are facing
away from the aroma box so that mist does not settle on the sensor inside the aroma
box (see diagram in
Getting To Know Your Smart Humidifier
, page 5). Turn off the
humidifier, remove the aroma box, and allow the sensor to air dry.
•
If the humidifier is placed within 12 inches / 30 cm of a wall or in a corner, the humidity
sensor cannot provide a proper reading for the relative humidity in the room.
•
The humidity sensor will give an improper reading if it is exposed to dust. Avoid using the
humidifier in dusty rooms.
