16
TROUBLESHOOTING
Problem
Possible Solution
Air purifier will not turn on or
respond to button controls.
Plug in the air purifier.
Check to see if the power cord is damaged. If it is, stop
using the air purifier and contact
Customer Support
(see
page 19).
Securely close the filter cover so that the safety switch is
activated (see page 7).
Plug the air purifier into a different outlet.
Air purifier is malfunctioning. Contact
Customer Support
(see page 19).
Air purifier makes an unusual
noise while the fan is on.
Make sure the filter is removed from its packaging and
properly in place (see page 6).
Replace the filter (see page 14).
Air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer
Support
(see page 19).
Do not
try to repair the air purifier.
Airflow is significantly
reduced.
Make sure the filter is properly in place with plastic
packaging removed (see page 6).
Press to increase the fan speed.
Make sure there is clearance of at least 15 in / 38 cm on
all sides of the air purifier.
The pre-filter may be clogged by large particles, such as
hair or lint, blocking airflow. Clean the pre-filter
(see page 12).
Replace the filter (see page 14).
