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WARNING: Before connecting the USB cable to the LexiBox® ®, ensure that
you have the help of an adult. Do not apply undue force to the connection plug,
as you risk damaging the Mini USB plug, which is very fragile.
Remarks intended for parents:
Please ensure that the plug is connected on the correct side to prevent the breakage
of the end of the LexiBox® ®'s USB cable or USB port.
6. Troubleshooting Guide
Problem
Solution
The main unit does not turn on
Check your adaptor and ensure that it is
properly connected to the power outlet.
Press the power button (7) long enough to turn
on the unit.
The size of the image does not
correspond to that of my
1) Go to the parental controls home page.
2) Select "Settings" and then "System
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television set screen
Settings"
3) Select “Screen”
4) Select “Screen size”
Nothing appears on my TV set
Check whether the HDMI cable is properly
connected to both the LexiBox® and your
television set.
Check the input source of the television set and
ensure that you have selected the input source
that corresponds to the HDMI port when
connecting the television set.
The image is displayed but there
is no sound
Check the input source of the television set and
ensure that you have selected the input source
that corresponds to the HDMI port when
connecting the television set.
Check the volume in the system settings and
ensure that the audio output is not disabled.
Impossible to connect to Wi-Fi
Check your home Wi-Fi connection and enter
the correct password.
I have forgotten the parental
controls password
Please enter the super password “612749” to
access your account.
Impossible to access the
LexiBox® Market
1) Go to the parental controls home page.
2) Check whether the Wi-Fi connection is
activated and connected to a stable
network. If Wi-Fi is connected, please
check the status of your account.
Impossible to open the files
saved on my USB key / SD card
Check whether the format of the files is
compatible with the LexiBox®.
The wireless controller does not
turn on
Check if the batteries are used and ensure that
the 3 batteries are fully charged and correctly
inserted according to the diagram.
Press the wireless controller power
button (13) to turn it on.
The wireless controller does not
pair with the unit
Please check whether the controller
batteries are used.
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