Lexmark 13R0243 X4875 2.0/PictBridge/, Network Manual

Page 1: ...les and or have wireless network adapters built in or installed in them There are different ways a network can be set up Five common examples appear below Note The printers in the following diagrams represent Lexmark printers with Lexmark internal print servers built in or installed in them so that they can communicate over a network Lexmark internal print servers are devices made by Lexmark to en...

Page 2: ...re connected wirelessly to the router The network is connected to the Internet through a DSL or a cable modem Internet Scenario 2 Computer laptop and printer connected wirelessly with Internet A computer a laptop and a printer are connected wirelessly to a wireless router The network is connected to the Internet through a DSL or a cable modem Internet 32 ...

Page 3: ...ame also known as the SSID The wireless mode the type of wireless network you are using either infrastructure or ad hoc The type of security used on the network WEP WPA or WPA2 Any applicable security keys or passwords used with the network security encryption type Note You must know this information in order to properly set up the printer for use on the wireless network To obtain these settings s...

Page 4: ...A network setup page lists your network configuration settings Note You can print a network setup page only when an internal wireless print server is installed in the printer To print a network setup page 1 From the control panel of the printer press or repeatedly until Setup is highlighted 2 Press 3 Press or repeatedly until Network Setup is highlighted 4 Press 5 Press or repeatedly until Print N...

Page 5: ... new port is listed with the printer name j Click OK Finding a printer print server located on remote subnets The printer software CD can automatically find the printers that are located on the same network as the computer If the printer and print server are located on another network called a subnet you must manually enter an IP address during printer software installation Wireless networking Fin...

Page 6: ...rk devices You want to assign a specific IP address You move the printer to a remote subnet The printer is listed as Unconfigured in the Configuration Utility Contact your system support person for more information Finding the signal strength Wireless devices have built in antennas that transmit and receive radio signals The signal strength listed on the printer network setup page indicates how st...

Page 7: ...k Finished 9 Repeat this procedure for each network computer you want to access the shared printer 1 Go to a network computer that you want to enable to print to the shared printer 2 Browse the Network Neighborhood until you find the name of the shared printer assigned in step 4 on page 37 3 Right click the printer icon and select Open or Connect 4 This will copy a subset of the printer software f...

Page 8: ...d be set to ad hoc mode The wireless print server must also be configured with the same SSID and channel Infrastructure Ad hoc Characteristics Communication Through wireless access point wireless router Directly between devices Security More security options Range Determined by range and number of access points Restricted to range of individual devices on network Speed Usually faster Usually slowe...

Page 9: ...er 5 or 13 characters d Write the password for your network in the space provided Be sure to use the exact spelling and capitalization Windows Vista will enable the ad hoc network for you It will appear in the Connect to a network dialog under available networks indicating that the computer is configured for the ad hoc network 5 Close the Control Panel and any remaining windows 6 Insert the printe...

Page 10: ...e Troubleshooting chapter 17 Type the same security code in the Confirm network key box 18 Select the This is a computer to computer ad hoc network wireless access points are not used check box 19 Click OK twice to close the two open windows 20 It may take a few minutes for your computer to recognize the new settings To check on the status of your network a Right click the Wireless Network Connect...

Page 11: ...y These are possible solutions Try one of the following Change the language selection during initial setup After you select a language Language appears again on the display To change the selection 1 Press or repeatedly until the language you want appears on the display 2 Press to save Select a different language after initial setup 1 From the control panel press or repeatedly to choose Setup 2 Pre...

Page 12: ... users should use Service Pack 3 or later Check your system requirements Check that your computer meets the minimum system requirements listed on the printer box Check USB connection 1 Check the USB cable for any obvious damage 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port...

Page 13: ... double click setup exe 6 Follow the instructions on the computer screen to install the software Uninstall and reinstall software Uninstall the printer software and then reinstall it For more information see Removing and reinstalling the software on page 105 Page does not print These are possible solutions Try one or more of the following Check messages If an error message is displayed resolve the...

Page 14: ...ord from the wall outlet 3 Gently remove the power supply from the printer 4 Reconnect the power supply to the printer 5 Plug the power cord into the wall outlet 6 Press to turn the printer on Remove and reinstall the software Uninstall the printer software and then reinstall it Understanding Warning levels A green check indicates system requirements were met A yellow question mark indicates syste...

Page 15: ...the software still does not install correctly visit our Web site at www lexmark com to check for the latest software 1 In all countries or regions except the United States select your country or region 2 Click the links for drivers or downloads 3 Select your printer family 4 Select your printer model 5 Select your operating system 6 Select the file you want to download and then follow the directio...

Page 16: ...etwork Check your security keys A security key is like a password All devices on the same network share the same security key Note Make sure you copy down the security key exactly including any capital letters and store it in a safe place for future reference The security key must follow the following criteria WEP key Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F and 0 9 E...

Page 17: ...Start Settings Printers and Faxes In Windows 2000 and earlier click Start Settings Printers If you cannot find the icon for your printer then the printer driver is not installed 2 If the printer driver is not installed insert the installation software CD into your computer 3 Follow the instructions on the computer screen Note You must install the printer driver on each computer that uses the netwo...

Page 18: ...ore information see Installing an optional internal wireless print server Wi Fi indicator light is blinking orange during installation When the Wi Fi indicator light is blinking orange it indicates that the printer has been set up for wireless networking but cannot connect to the network for which it has been configured The printer may be unable to join the network because of interference or its d...

Page 19: ...er Start Programs or All Programs Accessories Command Prompt b Type ipconfig c Press Enter The Default Gateway entry is typically the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 Your IP address might also start with the numbers 10 or 169 This is determined by your operating system or wireless network software 2 Pin...

Page 20: ... be prompted to connect the printer to the computer again using the installation cable as part of the setup process 4 Follow the instructions on the computer screen Wi Fi indicator light is orange These are possible solutions Try one or more of the following Check cable Make sure the installation cable is not connected to the printer Configure the optional internal wireless print server Note This ...

Page 21: ...router to minimize interference There may be temporary interference from other devices such as microwaves or other appliances cordless phones baby monitors and security system cameras Make sure your wireless access point wireless router is not positioned too closely to these devices Move your computer and or printer Move the computer and or printer closer to the wireless access point wireless rout...

Page 22: ... Wireless Setup Utility for Windows or Run the Wireless Setup Assistant for Mac Network printer does not show up in the printer selection list during installation Check whether the printer is on the same wireless network as the computer The SSID of the printer must match the SSID of the wireless network 1 If you do not know the SSID of the network use the following steps to obtain it before rerunn...

Page 23: ...1b or 802 11g networks is 300 feet the effective range for optimal performance is generally 100 150 feet Try setting up the printer again by rerunning the Wireless Setup Utility 1 Select one of the following In Windows Vista click In Windows XP and earlier Click Start 2 Click Programs or All Programs Lexmark 4800 Series 3 Click Wireless Setup Note You may be prompted to connect the printer to the ...

Page 24: ...ntation that came with the wireless network or contact the person who set up your wireless network Check your advanced security settings If you are using MAC address filtering to limit access to your wireless network you must add the printer s MAC address to the list of addresses allowed to connect to your wireless access point wireless router If you set your wireless access point wireless router ...

Page 25: ...ss point wireless router a Do one of the following In Windows Vista click All Programs Accessories Command Prompt In Windows XP click Start Programs or All Programs Accessories Command Prompt b Type ipconfig c Press Enter The Default Gateway entry is typically the wireless access point wireless router The IP address appears as four sets of numbers separated by periods such as 192 168 0 100 2 Ping ...

Page 26: ...rograms Accessories Command Prompt 2 Type ipconfig 3 Press Enter 4 Check the Windows IP Configuration screen that appears for the wireless IP address of the computer Note Your computer may have an IP address for a wired network a wireless network or both 5 If your computer does not have an IP address see the documentation that came with your wireless access point wireless router to learn how to co...

Page 27: ...k of the printer beside the serial number 5 If USB is selected instead a Select the port name from step 4 b Click Apply c Close the window and try printing again Print troubleshooting Partial 4 x 6 in 10 x 15 cm photo prints when using a PictBridge enabled digital camera Make sure photo size and paper size are set correctly The printer displays Paper Mismatch when your chosen photo size does not m...

Page 28: ...15 cm or 4 x 6 in appears 8 Press 9 Press or repeatedly until Paper Setup appears 10 Press 11 Press or repeatedly until Paper Size appears 12 Press 13 Press or repeatedly until 10 x 15 cm or 4 x 6 in appears 14 Press 15 Press Start Color or Start Black Improving print quality These are possible solutions Try one or more of the following Check paper Use the appropriate paper for the document If you...

Page 29: ... the print cartridges For more information see Ordering supplies on page 99 Poor text and graphic quality Blank pages Dark print Faded print Incorrect colors Light and dark bands in print Skewed lines Smudges Streaks White lines in print These are possible solutions Try one or more of the following Check ink Check the ink levels and install new print cartridges if necessary Remove sheets as they a...

Page 30: ...eature 1 From the software application click File Print 2 Click Properties Preferences Options or Setup 3 Click Print Layout 4 Click Borderless Select the Borderless resize feature when copying 1 From the control panel press or repeatedly to choose Copy 2 Press 3 Press or repeatedly to choose Resize 4 Press 5 Press or repeatedly to choose Borderless 6 Press 7 Press Start or press to temporarily sa...

Page 31: ...rom the software application click File Print 2 Click Properties Preferences Options or Setup 3 Click Quality Copies 4 From the Quality Speed area select a lower print quality Remove and reinstall the software It is sometimes helpful to remove the existing printer software and reinstall it Partial document or photo prints These are possible solutions Try one or more of the following Check document...

Page 32: ...e print quality you select affect the amount of ink the printer uses Are you printing a large file The ink levels displayed in the printer software are not updated during a print job they represent the ink level at the beginning of a print job The ink levels may seem inconsistent in the Printing Status window when you are printing a large file Ink levels seem to go down too quickly These are possi...

Page 33: ...ossible solutions Try one or more of the following Make sure the fonts are applied correctly in the program Most programs do not print a stretched or resized font Make sure the TrueType font is available on the computer The font you are trying to print may not be available in the program font selection box Not all fonts are designed to be printed make sure the font is a TrueType font See the progr...

Page 34: ... to use to print your job It is useful to have the default printer set to be the printer you use most often for printing Make sure the TrueType font is available on the computer The font you are trying to print may not be available in the program font selection box Not all fonts are designed to be printed make sure the font is a TrueType font See the program documentation for more information Make...

Page 35: ... and prints pages with alternating bands of light and dark print it is printing data faster than the computer can send it Banded printing occurs when the printer pauses frequently You may need to change the printer software settings or the problem may be that the printer and the computer are not able to communicate properly Are the printer and the computer able to communicate data Check the printe...

Page 36: ...ies Align the print cartridges 1 Do one of the following In Windows Vista click Control Panel In Windows XP or 2000 click Start 2 Click Programs or All Programs Lexmark 4800 Series 3 Click Solution Center 4 Click the Maintenance tab 5 Click Align to fix blurry edges White lines appear in graphics or solid black areas Adjust the Quality Speed settings For excellent print quality and reduced print s...

Page 37: ... the printer is set as the default printer If it is not right click the icon and then click Set as Default Windows 2000 users only 1 Click Start Settings Printers 2 Right click the Lexmark 4800 Series icon 3 Make sure Set as Default Printer is selected Pause Printing is not selected Use Printer Offline is not selected Settings are not saved These are possible solutions Try one or more of the follo...

Page 38: ...the printer 3 Check that the USB cable is not damaged and that the light is on Checking the Spool Settings for banner printing Banner printing is not possible if certain Spool Settings are selected Verify that you have the right settings selected 1 For Windows Vista click Control Panel Printer For Windows XP click Start Settings Printers or Printers and Faxes 2 Right click the Lexmark 4800 Series ...

Page 39: ...end of the USB cable is plugged into the back of the printer 3 Check that the USB cable is not damaged and that the light is on Do you need to adjust the Quality Speed settings Select Photo from the Quality Copies tab in Printing Preferences 1 Click File Print 2 Click Properties Preferences Options or Setup 3 From the Quality Copies tab make changes as needed 4 Click OK to close any dialog boxes t...

Page 40: ... it is properly installed in the right carrier If you are using a black cartridge or photo cartridge make sure it is properly installed in the left carrier Make sure the sticker and tape are removed from the print cartridges 1 Lift the scanner unit 2 Remove the print cartridges from the print cartridge carrier 3 Make sure the sticker and tape are removed from the bottom and back of the print cartr...

Page 41: ...ect the external print server from the computer 5 Connect the printer USB cable to the printer 6 Press to turn the printer back on Cable is not connected is loose or is damaged The printer cable must be fully connected and undamaged for proper communication Make sure the USB cable is connected to the USB port on the back of the computer The USB port on the back of the computer is marked by Plug th...

Page 42: ...ling the USB port Cannot print documents from a memory card or flash drive Check the type of files contained on the memory card or flash drive The printer recognizes Files that have the following extensions doc Microsoft Word xls Microsoft Excel ppt Microsoft PowerPoint pdf Adobe Portable Document Format rtf Rich Text Format docx Microsoft Word Open Document Format xlsx Microsoft Excel Open Docume...

Page 43: ...move memory cards Remove any memory cards from the printer Check messages If an error message appears on the display see Error messages on the computer screen on page 153 Printer cannot communicate with computers over peer to peer network These are possible solutions Try one or more of the following Check the status of the host computer and printer Make sure The host computer is on and is directly...

Page 44: ...ws Vista users 1 Open the Printers or Printers and Faxes folder 2 Right click the Lexmark 4800 Series icon 3 Click Properties 4 Click the Ports tab and then click the Add Port button 5 Select Local Port and then click the New Port button 6 Type the Universal Naming Convention UNC Port name which consists of the server name and the distinctive printer name The name should be in the form server prin...

Page 45: ...d to the computer is not the correct printer See the setup documentation for help attaching the printer Updating the printer software The printer software needs to be updated to run properly 1 Start Windows 2 When the desktop appears insert the software CD for Windows The installation screen appears 3 Click Install 4 When the Existing Printer Driver Found dialog box appears select Update the exist...

Page 46: ...t are faded or differ from colors on the screen Printouts have alternating bands of light and dark print Page prints with different fonts Printed characters are improperly formed or are not aligned correctly at the left margin Transparencies or photos contain white lines Glossy photo paper or transparencies stick together Checking the port setting 1 Click Start Settings Printers or Printers and Fa...

Page 47: ...Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews or if multiple sheets feed or stick together Try one or more of the following Check paper condition Use only new unwrinkled paper Check paper loading Load a smaller amount of paper into the printer Load paper with the print side facing you If you are not sure which side is the printable sid...

Page 48: ... Control Panel Printers under Hardware and Sound In Windows XP click Start Settings Printers and Faxes 2 Double click the print queue device 3 Click Printer Make sure no check mark appears next to Pause Printing If a check mark does not appear next to Set As Default Printer you must select the print queue device for each file you want to print Banner paper jams These are possible solutions Try one...

Page 49: ... using Some low quality papers may be too thin or too slick to be fed correctly into the printer For more information see Choosing compatible specialty paper types on page 50 Are you loading the paper correctly For more information see Loading paper on page 41 Note Do not force paper into the printer Paper jam in the duplex unit 1 Push down on the duplex latch as you grasp the duplex unit 2 Pull o...

Page 50: ...Make sure that the type of memory card you are using can be used in the printer Check memory card placement Make sure you have inserted the memory card in the correct slot Nothing happens when memory card is inserted These are possible solutions Try one or more of the following Reinsert the memory card The memory card may have been inserted too slowly Remove and then reinsert the memory card quick...

Page 51: ...t host and device are communicating Select the printer from the computer or the computer from the printer Photos do not transfer from a memory card across a wireless network These are possible solutions Try one or more of the following Select the printer on your wireless network Windows users only If you have more than one printer and use Windows you must select your wireless network printer 1 Do ...

Page 52: ... your printer or the computer is turned on Make sure that your printer and your computer are turned on Make sure that Windows is open Check to see if your wireless connection is active Make sure that your wireless network is connected and active Note If your wireless connection is down use your configuration cable to connect your printer to your computer Copy troubleshooting Copier does not respon...

Page 53: ...oving print quality on page 118 Adjust the brightness of the copy 1 Load the document facedown on the scanner glass 2 From the control panel press or repeatedly to choose Copy 3 Press 4 Press repeatedly to choose Lighter Darker 5 Press or repeatedly to lighten or darken the copy 6 Press Start Check quality of original document If the quality of the original document is not satisfactory try using a...

Page 54: ...more of the following Check document placement Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner Check paper size Make sure the paper size being used matches the size you selected Check Original Size setting Make sure that the Original Size setting is Automatic or the size of the original document that you are copying Scan troubleshooting Scanner doe...

Page 55: ...eck USB cable connection 1 Check the USB cable for any obvious damage 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with the USB symbol Restart computer Turn off and then restart your computer Scanning takes too long or freezes the computer These are possible sol...

Page 56: ...hoto or glossy paper a magazine or a newspaper see Removing wavy patterns from scanned photos magazines or newspapers on page 70 Check quality of original document If the quality of the original document is not satisfactory try using a clearer version of the document or image Check document placement Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner ...

Page 57: ...lids 2 Close the scanner unit 3 Disconnect the power cord from the electrical outlet 4 Reconnect the power cord to the electrical outlet 5 If the button is not lit press 6 Reinsert the print cartridges and close the cartridge carrier lids 7 Close the scanner unit If the error does not reappear the problem has been corrected If the problem reappears one of the cartridges is not working properly Con...

Page 58: ...ge or cartridges if necessary To order supplies see Ordering paper and other supplies on page 99 2 Press to continue Clear Carrier Jam Remove any obstructions 1 Raise the scanner unit 2 Remove any objects blocking the path of the print cartridge carrier 3 Make sure the cartridge carrier lids are closed W F I I PRIN TING 4 Close the scanner unit 5 Press Cover Open Make sure that the scanner unit is...

Page 59: ...nt cartridge and close the cartridge carrier lid 2 Close the scanner unit 3 Disconnect the power cord from the electrical outlet 4 Reconnect the power cord to the electrical outlet 5 If the button is not lit press 6 Reinsert the print cartridge and close the cartridge carrier lid 7 Close the scanner unit 8 If the error Does not reappear the problem has been corrected Reappears replace the print ca...

Page 60: ...e selection has been made You have not selected any of the options on step 2 of the photo proof sheet you printed and scanned 1 Make sure you completely fill in your selected circle or circles 2 Press to continue Could not detect a proof sheet The document placed on the scanner glass is not a valid proof sheet For more information see Printing photos stored on a memory device using the proof sheet...

Page 61: ...ly fill in only one circle for each option 2 Press to continue Paper Mismatch The size of the paper loaded in the printer is not supported by the current mode 1 Load the correct paper 2 Press Paper Jam For more information see Jams and misfeeds troubleshooting on page 136 Paper Out 1 Load paper 2 Press Paper or Photo Size error One or more photos selected for printing have a size that does not mat...

Page 62: ...proof sheet is loaded facedown in the lower right corner of the scanner glass The paper is not skewed No images have been selected for printing Make sure that images are selected for printing No photo size or paper size selection has been made Make sure that a paper size or photo size is selected More than one photo size or paper size was chosen Select only one photo size or paper size There is no...

Page 63: ...inting only on Letter and A4 Two sided printing is not supported on the current paper type The paper type is not supported for duplex printing 1 Select 2 Press to choose Paper Handling 3 Press to choose Type 4 Press or to choose the correct paper type Note The printer supports duplex printing only on plain paper Error messages on the computer screen Clearing error messages 1 Correct the error cond...

Page 64: ...vice to make sure it is properly installed If printing using a USB cable make sure the cable is securely attached to both the printer and the computer Before you print you may need to restart the computer General Printing Problem You cannot receive a more specific error message because the printer and the computer do not have bidirectional communication To receive a more specific error message see...

Page 65: ... the paper path Note To avoid paper jams do not force paper into the printer Multiple All In Ones found Multiple Lexmark printers attached either locally or over a network have been detected on your computer You can choose which printer you want to use 1 Select the printer from the list 2 Click OK Print File Error To use the Print Files function your printer must be connected to a computer and bot...

Page 66: ...work address The address may be assigned manually by you Static IP address automatically by the DHCP server DHCP IP address or automatically by the device AutoIP address ipconfig A command that displays the IP address and other network information of a Windows computer MAC Media Access Control address A hardware address that uniquely identifies each device on a network You can usually find the MAC...

Page 67: ...that helps prevent unauthorized access to a wireless network Other possible security settings are WPA and WPA2 wireless access point A device that connects wireless devices together to form a wireless network wireless router A router that also serves as a wireless access point Wi Fi An industry term that describes the technology used to create an interoperable wireless local area network WLAN WPA ...

Page 68: ...rinting 50 carrier jam error 148 cartridge error 147 cartridge missing error 154 cartridges print aligning 97 cleaning 97 installing 94 ordering 99 preserving 98 removing 96 using genuine Lexmark 96 wiping 97 CD printing photos from 71 transferring all photos using computer 64 transferring selected photos using the computer 64 Change Printer Default Settings submenu 56 changing temporary files pre...

Page 69: ...utomatically 54 manually 55 understanding 54 duplexing copies 81 E editing document text OCR 85 photos using control panel 66 scanned images 85 emission notices 157 158 159 160 Enhancements tab blur 68 enhance 69 hue 69 saturation 69 selecting color effect 70 sharpen 68 enhancing photo 69 enlarging an image 78 envelopes loading 41 printing 50 error 1104 148 error 1205 149 error 1206 149 error mess...

Page 70: ...s seem to go down quickly 122 ink low error 154 inserting flash drives 60 memory cards 60 installing network printer 36 print cartridges 94 printer on a network 36 printer software 29 105 software and sharing printer on network 36 internal wireless print server resetting to factory default settings 117 Invalid Device 148 IP address assigning 36 iron on transfers loading 43 iron on transfers printi...

Page 71: ...error 151 paper size type error 151 paper support 16 paper type choosing automatically 41 paper loading 41 partial 4x6in 10x15cm photo prints when using PictBridge 117 partial document or photo copies 144 partial document or photo prints 121 partial document or photo scans 146 parts control panel 16 duplex unit 17 memory card slots 16 paper exit tray 16 paper feed guard 16 paper guide 16 paper sup...

Page 72: ... unit does not operate correctly 131 improving print quality 118 ink levels seem incorrect 122 ink levels seem to go down quickly 122 partial 4x6in 10x15cm photo prints when using PictBridge 117 partial document or photo prints 121 photo scratches 121 photo smudges 121 poor quality at the edges of the page 120 poor text and graphic quality 119 print speed is slow 121 printed characters are imprope...

Page 73: ...ages saving 89 scanner does not respond 144 scanner glass 16 cleaning 99 loading documents 44 scanner unit 17 scanner unit does not close 142 scanning canceling a scan 87 changing default settings 90 creating a PDF from a scan 87 customizing settings 88 customizing settings using computer 87 editing images 85 editing text 85 from magazines and newspapers 70 making color or black and white scan 86 ...

Page 74: ...axing 135 ready or busy printing is listed as status 129 removing an external device 131 resolving font problems 128 test page does not print 130 transparencies or photos contain white lines 125 vertical straight lines are not smooth 126 white lines appear in graphics or black areas 126 wrong printer attached 135 Troubleshooting button 25 troubleshooting copy copier does not respond 142 partial do...

Page 75: ...t is orange 110 two sided paper type error 153 two sided printing automatic method 54 manual method 55 understanding 54 two sided printing not supported on current paper size 153 two sided printing not supported on current paper type 153 U updating printer software 135 USB port 17 enabling 105 using One Click Auto Fix 68 Quick Fixes tab 68 V vertical straight lines are not smooth 126 viewing photo...

Page 76: ...i Fi indicator light is blinking orange 108 Wi Fi indicator light is orange 110 Wi Fi indicator lights description 29 Work with Documents and Photos scanning a photo to 85 wrong printer attached 135 176 ...