Partial document or photo copies
These are possible solutions. Try one or more of the following:
Check document placement
Make sure the document or photo is loaded facedown on the scanner glass in the lower right corner.
Check paper size
Make sure the paper size being used matches the size you selected.
Check Original Size setting
Make sure that the Original Size setting is
Automatic
or the size of the original document that you are copying.
Copied item does not match the original item
Is the original document loaded correctly on the scanner glass?
•
Make sure the original document is placed in the lower right corner of the scanner glass.
•
Place the item you want to copy facedown on the scanner glass.
•
Make sure the upper left corner of the
front
of the item lines up with the arrows in the lower right corner of the
scanner glass.
Scan troubleshooting
Scanner does not respond
These are possible solutions. Try one or more of the following:
Check messages
Resolve all error messages.
Check power
If the
light is not on, make sure the printer is plugged into a properly grounded outlet. Make sure the power cord
is properly connected to the printer.
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