2-4
Service Manual
4036-402
Scanner errors
Scanner errors are errors detected within the scanner mechanism and auto document feeder
assembly. When these errors occur, the user interface touch screen posts
1900 Service Error
along with a number of flashes of the flatbed CCD lamp (the flash sequence is repeated ten times).
See the following table for an explanation of each error code and the corrective action to resolve the
problem.
Number of CCD
lamp flashes
Error message
Description and action
1
Oasis 1 SDRAM Failure
SDRAM failure in the flatbed.
Replace the main scanner card.
2
Oasis 2 SDRAM Failure
SDRAM failure in the ADF.
Replace the main scanner card.
3
CPU SDRAM Failure
Replace the main scanner card.
4
Flatbed A/D Dark Calibration
Error
Replace the flatbed optical unit assembly. If problem
persists, replace the main scanner card.
5
ADF A/D Dark Calibration Error
Replace the ADF internal subassembly. If problem persists,
replace the main scanner card.
6
Flatbed Home sensor failure or
flatbed motor failure. Please verify
that the flatbed is not locked.
Home sensor failure.
Check that the flatbed is not locked. See
“Moving the
scanner” on page 5-3
for information about the locking
mechanism.
Check the flatbed motor, belt, and home position sensor for
proper operation. Replace any defective parts. If no
defective parts are found, replace the main scanner card.
7
Flatbed Lamp Failure
Check the flatbed optical unit for proper connection.
Replace the flatbed lamp or optical unit, if necessary.
8
ADF Lamp Failure
Check the ADF internal subassembly for proper connection.
Replace the ADF optical unit if necessary.
9
Note: Various messages may
appear on the user interface.
ADF paper jam.
Check the paper feed actuator to verify it is not obstructed
and is moving properly. The easiest way to inspect the
actuator is from under the ADF assembly. If the actuator is
working properly, replace the ADF internal subassembly.
10
Note: Various messages may
appear on the user interface.
ADF cover open.
Check the ADF cover open sensor for proper connection.
Check that the ADF upper cover closes completely and that
the actuator passes through the ADF cover open sensor
when closed.
11
ADF cable may be loose. Please
turn off the system and check that
all cables are installed and all
screws tight. If this reoccurs, this
may be an ADF home sensor
failure or ADF motor failure.
Scanner communication error.
Check the ADF to flatbed cable. Make sure it is properly
connected. If the problem persists, replace the ADF
assembly.
Summary of Contents for 16C0365 - 5500 MFP
Page 49: ...Repair information 3 25 4036 402 3 Remove the pick pad ...
Page 55: ...Repair information 3 31 4036 402 5 Disconnect the cables 6 Remove the user interface ...
Page 68: ...3 44 Service Manual 4036 402 ...
Page 69: ...Connector locations 4 1 4036 402 4 Connector locations Locations Paper path and sensors ...
Page 70: ...4 2 Service Manual 4036 402 Internal view ...
Page 76: ...5 4 Service Manual 4036 402 ...
Page 78: ...6 2 Service Manual 4036 402 Assembly 1 Upper Scanner ...
Page 86: ...I 4 Service Manual 4036 402 ...