Solving 2000-sheet drawer
problems
The elevator tray does not raise when
the loading door is closed, or the
elevator tray does not lower when the
door is opened and the elevator button is
pushed
Check the following:
•
The printer is properly attached to the 2000-
sheet drawer.
•
The printer is powered on.
•
The power cord is plugged firmly into the back
of the 2000-sheet drawer.
•
The power cord is plugged into an outlet.
•
The outlet has power.
The elevator tray lowers unexpectedly
Check to see if the printer is out of print media or has
a jam.
More than one sheet of print media is
fed, or a sheet is fed improperly
Remove the print media in the printer paper path,
and check the stack to ensure the print media has
been loaded properly. Be sure to remove the top and
bottom sheets of each ream of paper that is loaded.
A jam occurs
Remove the print media in the printer paper path,
and check the stack to ensure the print media has
been loaded properly. Be sure to remove the top and
bottom sheets of each ream of paper that is loaded.
Rubber feed rollers do not turn to
advance print media
Check the following:
•
The power cord is plugged firmly into the back
of the 2000-sheet drawer.
•
The power cord is plugged into an outlet.
•
The outlet has power.
Consistent misfeeds or jams in the
drawer
Try the following:
•
Flex the paper.
•
Turn the print media over.
Check the following:
•
Drawer is properly installed.
•
Print media is loaded correctly.
•
Print media is not damaged.
•
Print media meets specifications.
•
Guides are positioned correctly for the print
media size selected.
Service messages
A service message indicates printer failure that may
require service.
Turn the printer off, wait about 10 seconds, and then
turn the printer on.
If the error recurs, write down the error number, the
problem, and a detailed description. Call for service.
Solving paper feed
problems
Paper frequently jams
You are using paper that does not meet
the printer specifications.
Use recommended paper and other specialty media.
See the
Card Stock & Label Guide
available on the
Lexmark Web site at
www.lexmark.com
for detailed
specifications.
For information that can help prevent jams from
occurring, see the
Clearing Jams Guide
.
You have loaded too much paper or too
many envelopes.
Make sure the stack of paper you load does not
exceed the maximum stack height indicated at the
front of the tray or on the multipurpose feeder.
Guides in the selected tray are not set to
the appropriate position for the size
paper loaded.
Move the guides in the tray to the correct position.
The paper has absorbed moisture due to
high humidity.
Load paper from a fresh package.
Store paper in its original wrapper until you load it.
The
Paper Jam
message remains
after you remove the jammed
paper.
Clear paper from the entire paper path
.
The page that jammed does not
reprint after you clear the jam.
Set
Jam Recovery
to Auto or On.
For more information, see the
Menus and Messages
Guide
Blank pages feed into the output
bin
Load the correct type media for your print job, or
change the Paper Type to match the type of media
loaded.
For more information, see the
Menus and Messages
Guide
.
Original documents misfeed in the
ADF
•
Adjust the guides toward the media until they
lightly rest against the edge of the media.
•
If the pick pad is worn, replace the pick pad.
Print quality
troubleshooting
To help isolate print quality problems, print the “Print
defects guide” and check for repeating defects. If
