Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
C
HECK
THE
PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
M
AKE
SURE
THERE
IS
NOT
TOO
MUCH
PAPER
IN
THE
PAPER
TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
C
HECK
THE
PAPER
GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
T
HE
PAPER
MAY
HAVE
ABSORBED
MOISTURE
DUE
TO
HIGH
HUMIDITY
•
Load paper from a fresh package.
•
Store paper in its original wrapper until you use it.
Paper jam message remains after jam is cleared
C
HECK
THE
PAPER
PATH
The paper path is not clear. Clear jammed paper from the entire paper path, and then touch
Continue
.
Jammed pages are not reprinted
T
URN
ON
J
AM
R
ECOVERY
1
From the home screen, navigate to:
>
Settings
>
General Settings
>
Print Recovery
2
Touch the arrows next to
Jam Recovery
until
On
or
Auto
appears.
3
Touch
.
Troubleshooting
185
