Lexmark C925, User Manual

Page 1: ...C925 User s Guide October 2014 www lexmark com Machine type s 5041 Model s 030...

Page 2: ...Embedded Web Server 17 Activating the home screen applications 18 Exporting and importing a configuration using the Embedded Web Server 20 Additional printer setup 21 Installing internal options 21 In...

Page 3: ...inting information pages 84 Canceling a print job 85 Understanding the printer menus 87 Menus list 87 Supplies menu 88 Paper menu 90 Reports menu 99 Network Ports menu 100 Security menu 113 Settings m...

Page 4: ...iding jams 156 Understanding jam numbers and locations 156 200 paper jam 158 201 paper jam 159 203 paper jam 160 230 paper jam 161 231 239 paper jams 161 24x paper jam 162 250 paper jam 164 Troublesho...

Page 5: ...Notices 202 Product information 202 Edition notice 202 Power consumption 206 Index 215 Contents 5...

Page 6: ...ower switch and then unplug the power cord from the wall outlet Disconnect all cords and cables from the printer before moving it Lift the printer off the optional drawer and set it aside instead of t...

Page 7: ...com multifunctionprinters CAUTION POTENTIAL INJURY To reduce the risk of equipment instability load each paper drawer or tray separately Keep all other drawers or trays closed until needed CAUTION SH...

Page 8: ...network Caring for and maintaining the printer Troubleshooting and solving problems User s Guide and Quick Reference Guide The guides are available at http support lexmark com Note These guides are al...

Page 9: ...he Statement of Limited Warranty included with this printer or go to http support lexmark com In other countries and regions See the printed warranty that came with this printer Selecting a location f...

Page 10: ...ons Notes The printer stand is a cabinet that can be converted into a caster base If used with a printer stand then the printer supports only one optional 550 sheet tray If used with a caster base the...

Page 11: ...n see www lexmark com multifunctionprinters Understanding the printer control panel 1 2 3 4 5 6 7 Item Description 1 Display Shows the status of the printer 2 Home Lets you navigate back to the home s...

Page 12: ...Item Description 7 Stop Cancel Stops all printer activity Note A list of options is displayed once Stopped appears on the display Learning about the printer 12...

Page 13: ...in Forms and Favorites 3 Held Jobs Display all current held jobs 4 USB or USB Thumbdrive View select or print photos and documents from a flash drive Note This icon appears only when you return to the...

Page 14: ...g on your home screen customization settings administrative setup and active embedded solutions Sample touch screen 1 2 3 4 5 6 7 8 9 10 Touch To 1 Up arrow Scroll up 2 Delete folder Delete the file y...

Page 15: ...ve a setting 9 Cancel Cancel an action or a selection Cancel out a screen and return to the previous screen 10 Back Navigate back to the previous screen Other touch screen buttons Touch To Exit Exit f...

Page 16: ...Number of Copies is not underlined since this is the current screen If you touch an underlined word on the Number of Copies screen before the Number of Copies is set and saved then the selection is n...

Page 17: ...123 123 123 Accessing the Embedded Web Server The Embedded Web Server is the printer Web page that lets you view and remotely configure printer settings even when you are not physically near the print...

Page 18: ...youcanprintthelatestversion of a form exactly when you need it This eliminates inventories of printed forms that can easily become outdated Note The printer must have permission to access the network...

Page 19: ...ol panel on your computer screen and lets you interact with the printer control panel even when you are not physically near the printer From your computer screen you can view the printer status releas...

Page 20: ...ions on the computer screen to save the configuration file and then enter a unique file name or use the default name Note If a JVM Out of Memory error occurs then repeat the export until the configura...

Page 21: ...s Bar Code PrintCryptionTM Printer hard disk LexmarkTM Internal Solutions Ports ISP RS 232 C Serial ISP Parallel 1284 B ISP MarkNetTM N8250 802 11 b g n Wireless ISP MarkNet N8130 10 100 Fiber ISP Mar...

Page 22: ...cate the appropriate connectors Warning Potential Damage System board electronic components are easily damaged by static electricity Touch something metal on the printer before touching any system boa...

Page 23: ...ardware or memory devices sometime after setting up the printer then turn the printer off and unplug the power cord from the wall outlet before continuing If you have any other devices attached to the...

Page 24: ...not unplug the fan cable upon opening the metal panel Note 2 Unpack the memory card Note Avoid touching the connection points along the edge of the card 3 On the system board open the memory card con...

Page 25: ...the power cord from the wall outlet before continuing If you have any other devices attached to the printer then turn them off as well and unplug any cables going into the printer Warning Potential Da...

Page 26: ...alling an Internal Solutions Port The system board supports one optional Lexmark Internal Solutions Port ISP Note This task requires a flathead screwdriver CAUTION SHOCK HAZARD If you are accessing th...

Page 27: ...before touching any system board electronic components or connectors 1 Remove the cover 2 Turn the screws on the metal panel counterclockwise to remove them and then pull the panel down Note Remove th...

Page 28: ...6 7 ISP 1 ISP 2 Plastic mounting bracket 3 Screws Connectivity Installation Kit 4 Plastic cover 5 Screws 6 Metal housing 7 ISP cable Note Several parts may be in the ISP and Connectivity Installation...

Page 29: ...ounting bracket attached to the ISP has three tabs that will click into the holes of the metal housing 8 Attach the ISP to the metal housing using two thumbscrews 9 Route the new ISP cable through the...

Page 30: ...10 Attach the ISP cable to the connector on the ISP 11 Attach the ISP to the metal panel using three screws that came with the Connectivity Installation Kit Additional printer setup 30...

Page 31: ...12 Attach the ISP cable to the connector on the system board 13 Reconnect the fan cable to its connector on the system board Additional printer setup 31...

Page 32: ...ons Port ISP CAUTION SHOCK HAZARD If you are accessing the system board or installing optional hardware or memory devices sometime after setting up the printer then turn the printer off and unplug the...

Page 33: ...components or connectors 1 Access the system board For more information see Accessing the system board on page 21 Notes This task requires a flathead screwdriver Do not unplug the fan cable upon open...

Page 34: ...n the printer hard disk until the standoffs are in place 5 Insert the plug of the printer hard disk interface cable into the receptacle of the system board 6 Reattach the system board cover Removing t...

Page 35: ...ore information see Accessing the system board on page 21 Notes This task requires a flathead screwdriver Do not unplug the fan cable upon opening the metal panel 2 Unplug the printer hard disk interf...

Page 36: ...r more information see www lexmark com multifunctionprinters Install the printer and any options you have purchased in the following order Printer stand Optional 550 sheet trays Printer For more infor...

Page 37: ...em off as well and unplug any cables going into the printer Note This task requires a screwdriver 1 Unpack the optional tray and printer stand and then remove all packing material 1 3 2 4 1 Optional 5...

Page 38: ...3 Attach the thumbscrews on top of the printer stand Additional printer setup 38...

Page 39: ...e printer stand then lower the printer to the tray 5 Lock the standard and optional trays together using the brackets that came with the optional tray a Open the standard 250 and optional 550 sheet tr...

Page 40: ...eet tray c Place a bracket over the screw hole and secure it with the screw d Close the trays 6 Lock the optional 550 sheet tray to the printer stand a Open the optional 550 sheet tray and remove the...

Page 41: ...Close the optional tray and printer stand 7 Plug in the electrical connections between trays 8 Attach brackets to the back of the printer optional tray and printer stand 1 2 1 Bracket to lock optional...

Page 42: ...on the slots located at the back of the optional tray and printer stand b Secure the brackets with screws c Insert brackets on the slots located at the back of the printer and optional tray Additional...

Page 43: ...re information see Adding available options in the print driver on page 51 Installing 550 sheet trays Notes The printer supports a maximum of three optional 550 sheet trays When installing three optio...

Page 44: ...printer Note This task requires a screwdriver 1 Unpack the optional tray and the printer stand and then remove all packing material 1 3 2 4 1 Optional 550 sheet tray 2 Printer stand 3 Brackets and sc...

Page 45: ...b Lift the upper portion of the printer stand leaving the base 4 Attach the thumbscrews on the caster base Additional printer setup 45...

Page 46: ...aster base then lower the printer to the trays 6 Lock the standard and optional trays together using the brackets that came with the optional tray a Open the standard 250 and optional 550 sheet tray A...

Page 47: ...r the screw hole and secure it with the screw d Close the trays 7 Lock the optional 550 sheet trays together using the screws that came with the trays a Remove the upper optional 550 sheet tray drawer...

Page 48: ...e optional tray above it 1 2 8 Plug in the electrical connections between trays 9 Attach brackets to the back of the printer and optional trays a Insert brackets on the slots located at the back of th...

Page 49: ...with screws 11 Turn the printer back on 12 Set the printer software to recognize the optional input source For more information see Adding available options in the print driver on page 51 Attaching ca...

Page 50: ...on verify that the printer is set up correctly by printing the following Menu settings page Use this page to verify that all printer options are installed correctly A list of installed options appear...

Page 51: ...copy of the software installer package 2 Run the installer and then follow the instructions on the computer screen 3 For Macintosh users add the printer Note Obtain the printer IP address from the TCP...

Page 52: ...y your printer on the network You can choose to use the default printer nickname or assign a name that is easier for you to remember You will need an Ethernet cable to connect the printer to the netwo...

Page 53: ...ended Notes If you do not know the SSID of the network that your computer is connected to then launch the wireless utility of the computer network adapter and then look for the network name If you can...

Page 54: ...to Apps list Run type D setup exe OK In Windows 7 or earlier a Click or click Start and then click Run b In the Start Search or Run dialog type D setup exe c Press Enter or click OK Note D is the lett...

Page 55: ...twork Setup Page or Reports Network Setup Page b In the Standard Network Card section look for UAA MAC Note You will need this information later Enter the printer information 1 Access the AirPort opti...

Page 56: ...Mac OS X version 10 4 From the Finder navigate to Applications Internet Connect AirPort 7 From the Network pop up menu select the name of the wireless network Configure your computer to use the printe...

Page 57: ...printer in the address field and then click Add b For AppleTalk printing Notes Make sure AppleTalk is activated on your printer This feature is supported only in Mac OS X version 10 5 or earlier In Ma...

Page 58: ...users 1 From System Preferences in the Apple menu navigate to the list of printers and then select IP 2 Type the IP address in the address field 3 Apply the changes Setting up serial printing Windows...

Page 59: ...ng suggestions such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper For information on how you can quickly save paper and energy using one pri...

Page 60: ...ur printer Energy Reduce energy use especially when the printer is idle Printer engine motors do not start until it is ready to print You may notice a short delay before the first page is printed The...

Page 61: ...the home screen navigate to Settings General Settings Timeouts Sleep Mode 2 In the Sleep Mode field select the number of minutes the printer is idle before it enters Sleep mode 3 Apply the changes Usi...

Page 62: ...3 In the Screen Brightness field enter the brightness percentage you want for the display 4 Click Submit Recycling Lexmark provides collection programs and environmentally progressive approaches to r...

Page 63: ...ridge came in Lexmark will recycle the box Returning Lexmark cartridges for reuse or recycling Lexmark Cartridge Collection Program diverts millions of Lexmark cartridges from landfills annually by ma...

Page 64: ...Menu Paper Size Type select a tray select the paper size or type Only Tray 1 has Plain Paper as the factory default Paper Type setting Custom 2 3 4 5 and 6 are the default settings for the other trays...

Page 65: ...release the width guide lock at the rear of the tray Squeeze and then slide the width guide to the correct position for the paper size you are loading 2 3 1 Note Always use the width guide lock at th...

Page 66: ...er stack with the recommended print side faceup Notes If the paper is longer than A4 then load it in short edge orientation If the paper is shorter than A4 then load it in long edge orientation Make s...

Page 67: ...es to lightly touch theedge of the paper stack Make sure the paper fits loosely in the tray lies flat and is not bent or wrinkled 7 Turn the wheel clockwise to set the paper size 8 Lock the width guid...

Page 68: ...k and envelopes It can be used for single page or manual printing or as an additional tray The multipurpose feeder can hold approximately 50 sheets of 75 g m2 20 lb paper 10 envelopes 20 transparencie...

Page 69: ...h to loosen them Do not fold or crease them Straighten the edges on a level surface Paper Envelopes Transparencies Note Avoid scratching or touching the print side 4 Load the paper or specialty media...

Page 70: ...orientation Warning Potential Damage Never use envelopes with stamps clasps snaps windows coated linings or self stick adhesives These envelopes may severely damage the printer 5 Adjust the width gui...

Page 71: ...ad a different paper size to automatically change the Paper Size setting for a tray Paper Size settings for the multipurpose feeder are not automatic they must be set manually from the Paper Size menu...

Page 72: ...for each of the custom paper types loaded into the printer 1 Type the printer IP address in the address field of your Web browser Note If you do not know the IP address of the printer then you can Vi...

Page 73: ...r print quality issues Always use paper between 100 and 300 Sheffield points smoothness between 150 and 250 Sheffield points produces the best print quality Moisture content The amount of moisture in...

Page 74: ...ally indicated on the paper package Do not use paper that has been cut or trimmed by hand Do not mix paper sizes types or weights in the same tray mixing results in jams Do not use coated papers unles...

Page 75: ...0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for la...

Page 76: ...mension 150 sheet tray 250 sheet tray 550 sheet tray MP Feeder Manual Paper Manual Envelope Duplex A4 210 x 296 93 mm 8 27 x 11 69 in 1 1 X A5 148 08 x 210 mm 5 83 x 8 27 in X 1 1 X A6 105 x 148 08 mm...

Page 77: ...20 mm 3 54 11 69 x 5 83 48 in X X 3 X 7 3 4 Envelope Monarch 98 x 191 mm 3 875 x 7 5 in X X X X X 9 Envelope 98 x 226 mm 3 875 x 8 9 in X X X X X Com 10 Envelope 105 x 241 mm 4 12 x 9 5 in X X X X X...

Page 78: ...types and weights The printer engine supports 60 256 g m2 16 100 lb paper weights The duplex unit supports 64 128 g m2 17 34 lb paper weights Note Labels transparencies envelopes and card stock alway...

Page 79: ...k the disclosure triangle to see more options 2 From the print options pop up menus adjust the settings if necessary Note To print on a specific paper type adjust the paper type setting to match the p...

Page 80: ...which you do not have printing permissions 1 Insert a flash drive into the USB port Notes If you insert the flash drive when the printer requires attention such as when a jam has occurred then the pri...

Page 81: ...SanDisk Cruzer Mini 256MB 512MB or 1GB sizes Notes Hi Speed USB flash drives must support the Full Speed standard Devices supporting only USB low speed capabilities are not supported USB flash drives...

Page 82: ...nsparencies from the standard tray or from the multipurpose feeder From the Paper menu set the Paper Type to Transparency Use transparencies designed specifically for laser LED printers Transparencies...

Page 83: ...u Label adhesives facesheet printable stock and topcoats can withstand up to 25 psi 172 kPa pressure without delaminating oozing around the edges or releasing hazardous fumes Do not use labels with sl...

Page 84: ...deleted if the printer requires extra memory to process additional held jobs Print job type Description Confidential Confidential lets you hold print jobs in the computer until you enter the PIN from...

Page 85: ...not know the IP address of the printer you can View the IP address on the printer control panel in the TCP IP section under the Networks Ports menu Print a network setup page or the menu settings pag...

Page 86: ...then select your printer 2 From the print queue select the print job you want to cancel and then delete it For Macintosh users 1 From System Preferences in the Apple menu navigate to your printer 2 Fr...

Page 87: ...Fonts Print Directory Asset Report General Settings Flash Drive Menu Print Settings Setup Menu Finishing Menu Quality Menu Job Accounting Menu Utilities Menu XPS Menu PDF Menu PostScript Menu PCL Emu...

Page 88: ...y Warning Low Invalid Near End of Life Replace Missing Defective OK Unsupported Shows the status of the cyan toner cartridge Magenta Cartridge Early Warning Low Invalid Near End of Life Replace Missin...

Page 89: ...Low Replace Missing OK Shows the status of the magenta imaging unit Yellow Imaging Unit Early Warning Low Replace Missing OK Shows the status of the yellow imaging unit Black Imaging Unit Early Warni...

Page 90: ...ult Source Tray x MP Feeder Manual Paper Manual Envelope Sets a default paper source for all print jobs Notes Tray 1 standard tray is the factory default setting From the Paper menu Configure MP feede...

Page 91: ...d tray Tray x Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Paper Custom Type...

Page 92: ...ure MP Feeder must be set to Cassette for MP Feeder to appear as a menu setting MP Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Vinyl Labels Bond Envelope Rough...

Page 93: ...abels Vinyl Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Paper Custom Type x Specifies the type of paper loaded manually Note Plain Paper is the factory default...

Page 94: ...urce Substitute Size menu Menu item Description Substitute Size All Listed Off Statement A5 Letter A4 11 x 17 A3 Substitutes a specified paper size if the requested paper size is not available Notes A...

Page 95: ...tory default setting Vinyl Labels Weight Normal Heavy Light Specifies the relative weight of vinyl labels loaded Note Normal is the factory default setting Bond Weight Normal Heavy Light Specifies the...

Page 96: ...ed Paper Loading menu Use To Recycled Loading Duplex Off Determine and set two sided printing for all print jobs that specify Recycled as the paper type Glossy Loading Duplex Off Determine and set two...

Page 97: ...printing for all print jobs that specify Custom x as the paper type Note Custom x Loading is available only when the custom type is supported Notes Duplex sets the printer default to two sided printi...

Page 98: ...nches is the US factory default setting Millimeters is the international factory default setting Portrait Width 3 48 inches 76 1219 mm Sets the portrait width Notes 11 69 inches is the US factory defa...

Page 99: ...printers connected to print servers Network x Setup Page Prints a report containing information about the network printer settings such as the TCP IP address information Notes This selection is availa...

Page 100: ...efault printer language specified in the Setup menu if PS SmartSwitch is set to Off PS SmartSwitch On Off Sets the printer to automatically switch to PS emulation when a print job requires it regardle...

Page 101: ...menu only appears if a formatted disk is installed Notes Off is the factory default setting On buffers print jobs on the printer hard disk Auto buffers print jobs only if the printer is busy processin...

Page 102: ...network addresses Job Timeout 0 10 225 Sets the amount of time in seconds before a network print job is canceled Note 90 seconds is the factory default setting Banner Page Off On Allows the printer to...

Page 103: ...s you monitor and manage the printer remotely using a Web browser Note Yes is the factory default setting WINS Server Address View or change the current WINS server address Enable DDNS Yes No View or...

Page 104: ...Setup Wireless Menu item Description WPS PBC Mode Lets you connect the printer to a wireless network by pressing buttons on both the printer and the access point wireless router within a given period...

Page 105: ...disable AppleTalk support Note No is the factory default setting View Name Show the assigned AppleTalk name Note The AppleTalk name can be changed only from the Embedded Web Server View Address Show t...

Page 106: ...d on the printer hard disk are printed before normal processing resumes The USB buffer size value can be changed in 1 KB increments The maximum size allowed depends on the amount of memory in the prin...

Page 107: ...y default setting When set to Off the printer does not examine incoming data The printer uses PostScript emulation if PS SmartSwitch is set to On It uses the default printer language specified in the...

Page 108: ...buffers print jobs only if the printer is busy processing data from another input port Changing this setting from the printer control panel and then exiting the menus causes the printer to restart Th...

Page 109: ...to an external print server through the USB port Serial x menu Menu item Description PCL SmartSwitch On Off Sets the printer to automatically switch to PCL emulation when a print job received through...

Page 110: ...rinter the size of the other link buffers and whether Resource Save is set to On or Off To increase the maximum size range for the Serial Buffer disable or reduce the size of the parallel serial and n...

Page 111: ...sent in each transmission frame Note 8 is the factory default setting Parity None Ignore Even Odd Sets the parity for serial input and output data frames Note None is the factory default setting Hono...

Page 112: ...AM MD5 Digest MD5 NTLM Kerberos 5 Specifies the type of user authentication required for scan to e mail privileges Note No authentication required is the factory default setting Device Initiated E mai...

Page 113: ...off You can choose from 1 to 900 seconds The factory default setting is 30 seconds Remote Login Timeout specifies how long a remote interface remains idle before automatically logging the user off Yo...

Page 114: ...system All permanent data on the hard disk are preserved such as downloaded fonts macros and held jobs Note This menu appears only when a formatted working hard disk is installed Use To Wiping Mode O...

Page 115: ...g Remote Syslog Facility determines the value used to send logs to the remote syslog server 4 is the factory default setting With the security audit log activated the severity value of each event is r...

Page 116: ...able for all models You may need to install a special hardware for some languages Eco Mode Off Energy Energy Paper Paper Minimize the use of energy paper or specialty media Notes Off is the factory de...

Page 117: ...yar Turkce Cesky Simplified Chinese Traditional Chinese Japanese Custom Key x Specify a language and custom key information for the display keyboard Paper Sizes U S Metric Specify the unit of measurem...

Page 118: ...lack Imaging Unit Cyan Imaging Unit Magenta Imaging Unit Yellow Imaging Unit Fuser Transfer Module Customize the displayed information for supplies Select from the following options When to display Do...

Page 119: ...00 Specify the brightness of the display Note 100 is the factory default setting Audio Feedback Button Feedback On Off Volume 1 10 Set the audio volume for the buttons Notes On is the factory default...

Page 120: ...longer warm up times Select the lowest setting if the printer shares an electrical circuit with room lighting or you notice lights flickering in the room Select a high setting if the printer is in co...

Page 121: ...pears only when a hard disk is installed Print Recovery Auto Continue Disabled 5 255 Automatically continue printing from certain offline situations when not resolved within the specified time period...

Page 122: ...al Paper Manual Envelope Sets a default paper source for all print jobs Note Tray 1 standard tray is the factory default setting Color Color Black Only Generates color outputs Note Color is the factor...

Page 123: ...ry default setting Positioning depends on the number of page images and whether they are in portrait or landscape orientation This setting applies if Paper Saver in this menu is not set to Off Separat...

Page 124: ...printer hard disk is installed This requirement ensures that stored jobs are not deleted if the printer loses power Print Area Normal Whole Page Sets the logical and physical printable area Notes Norm...

Page 125: ...nloads during language changes and printer resets If the printer runs out of memory then 38 Memory Full appears and downloads are not deleted Print All Order Alphabetical Oldest First Newest First Spe...

Page 126: ...Current Determines how the printer responds when the printer hard disk is nearly full Notes None is the factory default setting The value defined in Disk Near Full Level determines when this action i...

Page 127: ...rint job Note 1 is the factory default setting Blank Pages Do Not Print Print Specifies whether blank pages are inserted in a print job Note Do Not Print is the factory default setting Collate On 1 2...

Page 128: ...number of images and whether the images are in portrait or landscape orientation Paper Saver Orientation Auto Landscape Portrait Specifies the orientation of a multiple page sheet Note Auto is the fa...

Page 129: ...s the factory default setting RGB Contrast 0 5 Adjust the contrast of the output Note 0 is the factory default setting RGB Saturation 0 5 Adjust saturation in color outputs Note 0 is the factory defau...

Page 130: ...conversion tables and allow the printer to make adjustments for color variations in output Spot Color Replacement Assign specific CMYK values to named spot colors Note This menu is available only on...

Page 131: ...n after the deletion process is completed Do Not Delete sets the printer control panel to return to the main Utilities menu Activate Hex Trace Assists in isolating the source of a print job problem No...

Page 132: ...hard disk is not read write write or password protected Job Buffer Size must not be set to 100 Image Smoothing Off On Enhances the contrast and sharpness of low resolution images and smooths their col...

Page 133: ...monospaced fonts the pitch appears on the display but cannot be changed PCL Emul Settings Orientation Portrait Landscape Specifies the orientation of text and graphics on the page Notes Portrait is t...

Page 134: ...rk with printer software or programs that use different source assignments for trays and feeders Notes Off is the factory default setting None is not an available selection It is only displayed when i...

Page 135: ...Zapf Chancery NewSansMTCS NewSansMTCT New SansMTJA NewSansMTKO Sets the default font for HTML documents Note The Times font is used in HTML documents that do not specify a font Menu item Description F...

Page 136: ...ng This setting does not apply to GIF or JPEG images Scaling Best Fit Anchor Center Fit Height Width Fit Height Fit Width Anchor Top Left Scales the image to fit the selected paper size Notes Best Fit...

Page 137: ...r sizes supported in trays drawers and feeders Print Defects Guide Provides help in determining the printer part causing a repetitive defect Menu Map Provides a list of the printer control panel menus...

Page 138: ...devices installed in your printer A partial list includes The printer is being decommissioned The printer hard drive is being replaced The printer is being moved to a different department or location...

Page 139: ...e Temporary Data Files in the printer menus lets you remove residual confidential material left by print jobs by securely overwriting files that have been marked for deletion Using the printer control...

Page 140: ...ter 2 Hold down and 6MNO while turning the printer on Release the buttons only when the screen with the progress bar appears The printer performs a power on sequence and then the Configuration menu ap...

Page 141: ...mpen a clean lint free cloth with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only the outside of the printer making...

Page 142: ...unit a Open the internal cover b Push the imaging unit lock lever up and pull out the imaging unit 1 4 Locate the LED wipe at the end of the imaging unit Make sure it is in the correct position Mainta...

Page 143: ...pe will rub across the row of LEDs thus cleaning the printhead lenses a Insert the imaging unit into the printer until it clicks into place b Using both hands push the sides of the internal cover firm...

Page 144: ...e printer supplies Store supplies right side up in their original packing until you are ready to use them Do not expose supplies to Direct sunlight Temperatures above 35 C 95 F High humidity above 80...

Page 145: ...ting on letter or A4 size plain paper Ordering toner cartridges When 88 xx color cartridge low or 88 xx color cartridge nearly low appears order a new cartridge When 88 2x Replace color cartridge appe...

Page 146: ...entation that came with the part Part name Part number Fuser 40X6013 110 volts 40X6093 220 volts Transfer module 40X6011 Ordering a waste toner bottle When 82 xx Waste toner bottle nearly full appears...

Page 147: ...out the imaging unit with the toner cartridge attached to it 1 4 Unpack the replacement imaging unit 5 Peel off the black protective sheet and the toner sealing tape 2 1 6 Insert the imaging unit int...

Page 148: ...er firmly until the cover clicks into place 1 2 2 8 Unpack the toner cartridge and then shake it to redistribute the toner 9 Peel off the toner sealing tape 10 Insert the toner cartridge and turn the...

Page 149: ...tential Damage To avoid overexposing the imaging units do not leave the door open for more than 10 minutes 2 Turn the toner lock lever to the right and pull the toner cartridge out 1 3 Unpack the tone...

Page 150: ...tape 5 Insert the new cartridge into the printer and then turn the toner lock lever to the left 2 6 Close the front door Replacing the waste toner bottle 1 Turn the printer off 2 Open the front door...

Page 151: ...3 Open the internal cover 4 Pull out the used waste toner bottle 5 Unpack the new waste toner bottle 6 Insert the new waste toner bottle into the printer Maintaining the printer 151...

Page 152: ...isconnect all cords and cables from the printer before moving it Lift the printer off the optional tray and then set it aside instead of trying to lift the tray and printer at the same time Note Use t...

Page 153: ...Shipping the printer When shipping the printer use the original packaging or call the place of purchase for a relocation kit Maintaining the printer 153...

Page 154: ...ge and then locate the IP address in the TCP IP section If you are using a proxy server then temporarily disable it to load the Embedded Web Server correctly 2 Press Enter Checking the virtual display...

Page 155: ...panel in the TCP IP section under the Networks Ports menu Print a network setup page or the menu settings pages and locate the IP address in the TCP IP section 2 Click Reports and then click the type...

Page 156: ...eed the indicated maximum height Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing too tightly against the paper or envelopes Push the tray in fi...

Page 157: ...the duplex unit and then remove any jams 231 239 1 Open the side cover 2 Lower the duplex unit and then remove any jams 3 24x 1 Open the side cover and then remove any jams 2 Open each tray and then...

Page 158: ...ouching 2 Pull the jammed paper up and out to remove it from the paper path Notes Make sure all paper fragments are removed If the page is in the fuser the fuser nip release lever should be lowered an...

Page 159: ...s located and then remove it a If the paper is visible under the fuser then grasp it on each side and pull it out b If the paper is not visible then you will need to remove the fuser unit Warning Pote...

Page 160: ...the handles on each side and then place it back into the printer 3 Close the side door 4 Touch Continue jam cleared 203 paper jam 1 Grasp any jammed paper visible in the standard exit bin and then gen...

Page 161: ...llow the surface to cool before touching 1 2 3 Close the cover on the duplexing unit 4 Close the side door 5 Touch Continue jam cleared 231 239 paper jams 1 Open the side door 2 Hold onto the handles...

Page 162: ...ing unit 4 Close the side door 5 Touch Continue jam cleared 24x paper jam Paper jam in Tray 1 1 Check the side access door to trays and then pull the jammed pages out 1 2 Note Make sure all paper frag...

Page 163: ...ote Make sure all paper fragments are removed 3 Close Tray 1 4 Touch Continue jam cleared Paper jam in one of the optional trays 1 Check the side access door to trays and then pull the jammed pages ou...

Page 164: ...out Note Make sure all paper fragments are removed 3 Close the tray 4 Touch Continue jam cleared 250 paper jam 1 Remove any jammed pages from the multipurpose feeder 2 Load paper into the multipurpos...

Page 165: ...red with the USB drive Please remove and reinsert drive Try one or more of the following Remove and reinsert the flash drive If the error message remains the flash memory may be defective and require...

Page 166: ...inue Touch Cancel job to cancel the print job Change paper source to paper size paper type Try one or more of the following Touch Use current paper source to ignore the message and print from the sele...

Page 167: ...k with higher capacity Disk problem The printer hard disk must be reformatted Touch Format disk to reformat the printer hard disk and clear the message Note Formatting deletes all the files stored on...

Page 168: ...oad the specified paper in the tray or feeder Touch Paper loaded continue to clear the message and continue printing If the printer finds a tray that has the correct paper type and size it feeds from...

Page 169: ...ith paper type paper size Try one or more of the following Load the specified paper in the manual feeder Touch Prompteachpage paperloadedorDonotprompt paperloadedtoclear themessageandcontinueprinting...

Page 170: ...1 xx Missing or defective color cartridge Try one or more of the following 1 Remove and reinstall the specified print cartridge For instructions on removing a print cartridge touch More Information 2...

Page 171: ...contact customer support 37 Insufficient memory to collate job Try one or more of the following Touch Continue to print the portion of the job already stored and begin collating the rest of the print...

Page 172: ...oaded fonts and macros not previously stored in flash memory are deleted Delete fonts macros and other data stored in flash memory Upgrade to a larger capacity flash memory card 53 Unformatted flash d...

Page 173: ...board and then replace it with a supported card 4 Connect the power cord to a properly grounded electrical outlet 5 Turn the printer back on 56 Parallel port x disabled Try one or more of the followi...

Page 174: ...ter firmware has been updated Paper input options needed for the print job were removed The print job was created using data from a device in the USB port and the device is no longer in the USB port T...

Page 175: ...sk before performing any operations that require a printer hard disk 62 Disk full Try one or more of the following Touch Continue to clear the message and continue processing Delete fonts macros and o...

Page 176: ...structions on installing the waste toner bottle from the printer control panel touch More Information 2 Touch Continue to clear the message and continue printing 83 xx Transfer module life warning 1 R...

Page 177: ...nd continue printing 84 Unsupported color imaging unit Replace the specified imaging unit to continue printing 88 xx color cartridge nearly low 1 Order a replacement toner cartridge 2 Remove the speci...

Page 178: ...nter icon Advanced Print as image OK OK Printer control panel display is blank or displays only diamonds The printer self test failed Turn the printer off wait about 10 seconds and then turn the print...

Page 179: ...m MAKE SURE YOU ARE USING A RECOMMENDED USB SERIAL OR ETHERNET CABLE For more information visit the Lexmark Web site at http support lexmark com MAKE SURE PRINTER CABLES ARE SECURELY CONNECTED Check t...

Page 180: ...Mode settings you may notice a reduction in performance Job prints from the wrong tray or on the wrong paper CHECK THE PAPER TYPE AND PAPER SIZE SETTINGS Make sure the paper type setting matches the...

Page 181: ...the Paper Size Type menu Large jobs do not collate These are possible solutions Try one or more of the following MAKE SURE COLLATE IS SET TO ON From the Finishing menu or Print Properties set Collate...

Page 182: ...an application status 5 From the Application menu select an application and then click Submit CONTACT CUSTOMER SUPPORT If you still cannot isolate the problem then contact customer support Solving opt...

Page 183: ...inter off wait about 10 seconds and then turn the printer on MAKE SURE THE PAPER TRAY IS INSTALLED CORRECTLY If the paper tray is listed on the menu settings page but paper jams when it enters or exit...

Page 184: ...you are using the correct cable and that it is securely connected MAKE SURE THE NETWORK SOFTWARE IS CONFIGURED CORRECTLY For more information on installing the network printing software do the follow...

Page 185: ...er CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY Load paper from a fresh package Store...

Page 186: ...correct positions for the paper size loaded CHECK THE PAPER SIZE SETTING Make sure the paper size setting matches the paper loaded in the tray 1 From the printer control panel Paper menu check the Pa...

Page 187: ...ct margins ABC DEF ABC DEF These are possible solutions Try one or more of the following CHECK THE PAPER GUIDES Move the guides in the tray to the correct positions for the paper size loaded CHECK THE...

Page 188: ...nit will rub across the row of LEDs thus cleaning the printhead lenses Paper curl Try one or more of the following CHECK THE PAPER TYPE AND WEIGHT SETTINGS Make sure the paper type and weight settings...

Page 189: ...the print job specify the correct paper type setting For Windows users specify the paper type from Print Properties For Macintosh users specify the paper type from the Print dialog AVOID TEXTURED PAP...

Page 190: ...Choose a lower value for the Toner Darkness Brightness and Contrast settings LOAD PAPER FROM A FRESH PACKAGE The paper may have absorbed moisture due to high humidity Store paper in its original wrapp...

Page 191: ...until you use it AVOID TEXTURED PAPER WITH ROUGH FINISHES CHECK THE PAPER TYPE SETTING Make sure the Paper Type setting matches the paper loaded in the tray or feeder From the printer control panel Pa...

Page 192: ...e Warning Potential Damage Be careful not to touch the photoconductor drum Doing so may affect the print quality of future print jobs 2 Firmly shake the cartridge side to side and front to back severa...

Page 193: ...ws users specify the type from Print Properties For Macintosh users specify the type from the Print dialog MAKE SURE THE IMAGING UNIT IS NOT DEFECTIVE Replace the imaging unit MAKE SURE THE TONER CART...

Page 194: ...aging unit If the problem continues the imaging unit may need to be replaced MAKE SURE THE TONER CARTRIDGES ARE INSTALLED CORRECTLY ARE NOT DEFECTIVE AND NOT LOW ON TONER Remove and reinstall the tone...

Page 195: ...ER PATH AROUND THE TONER CARTRIDGE CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching Clear any pape...

Page 196: ...n or defective Replace the fuser Toner may be in the paper path Call for service Printer may not have recalibrated recently Perform color adjust from the Quality menu Application may specify an off wh...

Page 197: ...rint density ABCDE ABCDE ABCDE Try one or more of the following MAKE SURE THERE IS NO DEFECTIVE OR WORN TONER CARTRIDGE Replace the worn or defective toner cartridge MAKE SURE THE IMAGING UNIT IS NOT...

Page 198: ...printers and monitors there are many colors that can also be affected by monitor variations and lighting conditions For recommendations on how the printer color sample pages may be useful in solving c...

Page 199: ...n is located on each box depending on the table selected The observed color of each box is obtained by passing the CMYK or RGB combination labeled on the box through the selected color conversion tabl...

Page 200: ...ges of color samples accessible from the Quality menu using the printer control panel The default color samples available using this method have an increment value of 10 for red green and blue If you...

Page 201: ...Server For more information contact your system support person Contacting customer support When you call customer support describe the problem you are experiencing the message on the display and the...

Page 202: ...e to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe...

Page 203: ...Monotype Corporation plc Antique Olive Monsieur Marcel OLIVE Apple Chancery Apple Computer Inc Arial The Monotype Corporation plc CG Times Based on Times New Roman under license from The Monotype Cor...

Page 204: ...be required to correct the interference at his own expense The manufacturer is not responsible for any radio or television interference caused by using other than recommended cables or by unauthorize...

Page 205: ...te Management and Handling Rules 2011 which prohibit use of lead mercury hexavalent chromium polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0 1 by weight and 0...

Page 206: ...675 nanometers The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service con...

Page 207: ...r modes Using the Sleep Hibernate button Factory default Hibernate Timeout for this product in all countries or regions 3 days The amount of time the printer waits after a job is printed before it ent...

Page 208: ...may be required to take adequate measures Regulatory notices for wireless products This section contains the following regulatory information pertaining to wireless products that contain transmitters...

Page 209: ...e restrictions of use of certain hazardous substances in electrical and electronic equipment Compliance is indicated by the CE marking The manufacturer of this product is Lexmark International Inc 740...

Page 210: ...koskevien direktiivin ehtojen mukainen Fran ais Par la pr sente Lexmark International Inc d clare que l appareil ce produit est conforme aux exigences fondamentales et autres dispositions pertinentes...

Page 211: ...ferred to in this statement as Remarketer Limited warranty Lexmark warrants that this product Is manufactured from new parts or new and serviceable used parts which perform like new parts Is during no...

Page 212: ...r area contact Lexmark on the World Wide Web Remote technical support is provided for this product throughout its warranty period For products no longer covered by a Lexmark warranty technical support...

Page 213: ...tory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Elliptic Curve Cryptography ECC Cipher Suites for Transport Layer Security TLS implemented in the product...

Page 214: ...subject to the reasonable non discriminatory terms in the Intellectual Property Rights IPR Disclosure of Certicom Corp at the IETF for Algorithms for Internet Key Exchange version 1 IKEv1 implemented...

Page 215: ...174 58 Too many trays attached 175 61 Remove defective disk 175 62 Disk full 175 80 xx Fuser life warning 175 80 xx Fuser missing 176 80 xx Fuser near life warning 175 80 xx Replace fuser 176 82 xx R...

Page 216: ...documents printing from Macintosh 79 from Windows 79 E Eco Mode setting 60 Eco Settings 19 Embedded Web Server accessing 17 154 adjusting brightness 62 administrator settings 154 checking printer stat...

Page 217: ...paper tips 83 letterhead loading multipurpose feeder 81 loading trays 81 light colored line white line or incorrectly colored line appears on prints 188 linking trays 71 Load Manual Feeder with custo...

Page 218: ...printer 78 where to load 78 Paper Weight menu 94 Parallel x menu 107 PCL Emul menu 132 PDF menu 131 port settings configuring 58 PostScript menu 132 preparing to set up the printer on an Ethernet netw...

Page 219: ...fective disk 175 62 Disk full 175 80 xx Fuser life warning 175 80 xx Fuser missing 176 80 xx Fuser near life warning 175 80 xx Replace fuser 176 82 xx Replace waste toner bottle 176 82 xx Waste toner...

Page 220: ...e held jobs 169 restoring factory default settings 155 S safety information 6 7 Security Audit Log menu 115 selecting a location for the printer 9 selecting paper 74 Serial x menu 109 serial printing...

Page 221: ...print is too light 191 repeating defects appear on a page 192 shadow images appear on prints 193 skewed print 194 solid color pages 194 streaked horizontal lines appear on prints 195 streaked vertical...