Note:
Held jobs that are not restored stay on the hard disk and are inaccessible.
Supply needed to complete job
A supply needed to complete the job is missing. Touch
Cancel
to clear the message.
Tray [x] paper size unsupported
The paper size in the specified tray is unsupported. Replace it with a supported paper size.
Unsupported disk
An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one.
30.xx Missing [color] cartridge and/or [color] imaging unit
Try one or more of the following:
•
Remove and reinstall the specified toner cartridge or imaging unit. For instructions on removing a toner cartridge
or imaging unit, touch
More information
.
•
Install a new toner cartridge or imaging unit, following the instruction sheet that came with the replacement part.
31.xx Missing or defective [color] cartridge
Try one or more of the following:
1
Remove and reinstall the specified print cartridge.
For instructions on removing a print cartridge, touch
More Information
.
2
Touch
Continue
to clear the message.
Note:
If the message is not cleared, then replace the defective print cartridge.
32.xx [color] cartridge part number unsupported by device
Remove the unsupported toner cartridge, and then install a supported one.
34 Incorrect paper size, open [src]
Try one or more of the following:
•
Load the appropriate paper or specialty media in the proper tray.
•
Confirm that the wheel on tray 1 is set to the paper size loaded in the tray. Make sure this size is the size you are
trying to print.
•
Touch
Continue
to clear the message and print using a different tray.
•
Check length and width guides of the tray and make sure the paper is properly loaded in the tray.
•
Make sure the Print Properties or Print dialog settings have the correct paper size and type.
Troubleshooting
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