Action
Yes
No
Step 2
a
Clean the printhead lens.
b
Print the document.
Is the printer still printing solid color or black images?
Go to step 3.
The problem is
solved.
Step 3
a
Inspect the test pages to determine which color is affected.
b
Replace the photoconductor unit.
c
Print the document.
Is the printer still printing solid color or black images?
Contact
The problem is
solved.
Text or images cut off
Leading edge
Trailing edge
ABCDE
ABCDE
ABCDE
Note:
Before solving the problem, print the print quality test pages. From the home screen, touch
Settings
>
Troubleshooting
>
Print Quality Test Pages
.
Action
Yes
No
Step 1
a
Move the paper guides in the tray to the correct position for the
paper loaded.
b
Print the document.
Is the page or image still clipped?
Go to step 2.
The problem is
solved.
Step 2
a
Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
•
Make sure that the settings match the paper loaded in
the tray.
•
You can also change the settings on the printer control
panel.
b
Print the document.
Is the page or image still clipped?
Go to step 3.
The problem is
solved.
Troubleshooting
113
Summary of Contents for CS921
Page 1: ...CS921 CS923 CS927 User s Guide August 2017 www lexmark com Machine type s 5059 Model s 130 530...
Page 43: ...5 Insert the new toner cartridge 6 Remove the waste toner bottle Maintaining the printer 43...
Page 48: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 48...
Page 71: ...Below the fuser area Duplex area Clearing jams 71...
Page 76: ...2 Open door J 3 Open door H Clearing jams 76...
Page 126: ...5 Remove the controller board shield Upgrading and migrating 126...
Page 134: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 134...
Page 139: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 139...
Page 143: ...17 Secure the tray cable with the clamp Upgrading and migrating 143...
Page 155: ...8 Attach the nisher to the printer Upgrading and migrating 155...
Page 164: ...Laser advisory label The following laser notice label is affixed to the printer Notices 164...