If the printer does not print after pressing and holding
X
and
#
simultaneously for 15 seconds, then reset
the supply usage counter.
1
From the control panel, navigate to:
Settings
>
Device
>
Maintenance
>
Configuration Menu
>
Supply Usage And Counters
2
Select the part or supply that you want to reset, and then select
Start
.
3
Read the warning message, and then select
Continue
.
4
Press and hold
X
and
#
simultaneously for 15 seconds to clear the message.
Note:
If you are unable to reset the supply usage counters, then return the item to the place of
purchase.
Paper feed problems
Envelope seals when printing
Action
Yes
No
1
Use envelopes that have been stored in a dry environment.
Note:
Printing on envelopes with high moisture content can seal the
flaps.
2
Resend the print job.
Does the envelope seal when printing?
Contact
.
The problem is
solved.
Collated printing does not work
Action
Yes
No
Step 1
a
From the home screen, touch
Settings
>
>
Layout
>
Collate
.
b
Set Collate to On.
c
Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 2.
Step 2
a
From the document that you are trying to print, open the Print
dialog, and then select Collate.
b
Print the document.
Are the pages collated correctly?
The problem is
solved.
Go to step 3.
Troubleshooting
91
Summary of Contents for CS921
Page 1: ...CS921 CS923 CS927 User s Guide August 2017 www lexmark com Machine type s 5059 Model s 130 530...
Page 43: ...5 Insert the new toner cartridge 6 Remove the waste toner bottle Maintaining the printer 43...
Page 48: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 48...
Page 71: ...Below the fuser area Duplex area Clearing jams 71...
Page 76: ...2 Open door J 3 Open door H Clearing jams 76...
Page 126: ...5 Remove the controller board shield Upgrading and migrating 126...
Page 134: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 134...
Page 139: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 139...
Page 143: ...17 Secure the tray cable with the clamp Upgrading and migrating 143...
Page 155: ...8 Attach the nisher to the printer Upgrading and migrating 155...
Page 164: ...Laser advisory label The following laser notice label is affixed to the printer Notices 164...
