Action
Yes
No
Step 4
Check if the printer is in sleep or hibernate mode.
Is the printer in sleep or hibernate mode?
Press the power
button to wake the
printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are
inserted in the correct ports.
Are the cables inserted in the correct ports?
Go to step 6.
Make sure to match
the following:
•
The USB cable
with the USB port
on the printer
•
The Ethernet
cable with the
Ethernet port on
the printer
Step 6
Turn off the printer, reinstall the hardware options, and then turn it
back on.
For more information, see the documentation that came with the
option.
Is the printer responding?
The problem is
solved
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is
solved
Go to step 8.
Step 8
Turn off the printer, wait for about 10 seconds, and then turn it back
on.
Is the printer responding?
The problem is
solved.
Contact
Job prints from the wrong tray or on the wrong paper
Action
Yes
No
Step 1
a
Check if you are printing on the correct paper.
b
Print the document.
Is the document printed on the correct paper?
Go to step 2.
Load the correct
paper size and paper
type.
Troubleshooting
119
Summary of Contents for CS921
Page 1: ...CS921 CS923 CS927 User s Guide August 2017 www lexmark com Machine type s 5059 Model s 130 530...
Page 43: ...5 Insert the new toner cartridge 6 Remove the waste toner bottle Maintaining the printer 43...
Page 48: ...8 Insert the waste toner bottle and then close the door Maintaining the printer 48...
Page 71: ...Below the fuser area Duplex area Clearing jams 71...
Page 76: ...2 Open door J 3 Open door H Clearing jams 76...
Page 126: ...5 Remove the controller board shield Upgrading and migrating 126...
Page 134: ...7 Connect the tray connector to the printer 8 Open trays 2 and 3 Upgrading and migrating 134...
Page 139: ...9 Remove the stabilizing feet from the tray Upgrading and migrating 139...
Page 143: ...17 Secure the tray cable with the clamp Upgrading and migrating 143...
Page 155: ...8 Attach the nisher to the printer Upgrading and migrating 155...
Page 164: ...Laser advisory label The following laser notice label is affixed to the printer Notices 164...