Lexmark Impact S305, User Manual

Page 1: ...S300 Series User s Guide April 2009 www lexmark com Machine type s 4443 Model s 101 10E ...

Page 2: ...rol panel buttons and menus 14 Using the printer control panel 14 Changing temporary settings into new default settings 15 Changing the Power Saver timeout 16 Saving energy with Eco Mode 17 Resetting to factory settings 17 Using the printer software 19 Minimum system requirements 19 Using the Windows printer software 19 Using the Macintosh printer software 21 Finding and installing optional softwa...

Page 3: ...ng copies using the printer control panel 51 Repeating an image on one page 51 Copying multiple pages on one sheet 52 Making a duplex copy manually 52 Canceling copy jobs 53 Scanning 54 Tips for scanning 54 Scanning to a local or network computer 54 Scanning to a flash drive or memory card 55 Scanning photos into an editing application 55 Scanning documents into an editing application 57 Scanning ...

Page 4: ...ot 87 Using the Service Center to solve printer problems 87 If Troubleshooting does not solve your problem 87 Setup troubleshooting 87 Jams and misfeeds troubleshooting 93 Print troubleshooting 94 Copy and scan troubleshooting 96 Memory card troubleshooting 98 Wireless troubleshooting 99 Notices 118 Product information 118 Edition notice 118 Power consumption 122 Index 135 Contents 4 ...

Page 5: ...NTIAL INJURY Do not cut twist bind crush or place heavy objects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrical shock results Inspect the power cord regularly for signs of such problems Remove the power cord from the electrical outlet before inspectin...

Page 6: ... the printer is left idle for 10 minutes Eco Mode is enabled by default in your printer Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandby mode after the printer has been idle for a set amount of time the Power Saver timeout Share your printer Wireless network printers allow you to share a single printer among multiple computers thus conserving ene...

Page 7: ...ations What are you looking for Find it here Initial setup instructions Connecting the printer Installing the printer software Setup documentation The setup documentation came with the printer and is also available on the Lexmark Web site at www lexmark com publications Additional setup and instructions for using the printer Selecting and storing paper and specialty media Loading paper Performing ...

Page 8: ...select your product to view the appropriate support site Record the following information located on the store receipt and the back of the printer and have it ready when you contact support so that they may serve you faster Machine Type number Serial number Date purchased Store where purchased Telephone support In the US call us at 1 800 332 4120 Monday Friday 8 00 AM 11 00 PM ET Saturday Noon 6 0...

Page 9: ...memory card is being accessed 5 Memory card slots Insert a memory card 6 PictBridge and USB port Connect a PictBridge enabled digital camera USB Bluetooth adapter or a flash drive to the printer 7 Paper exit tray Hold paper as it exits 8 Printer control panel Operate the printer 9 Scanner lid Access the scanner glass 10 Paper feed guard Prevent items from falling into the paper slot 11 Paper guide...

Page 10: ...ial Damage Do not touch the USB port except when plugging in or removing a USB cable or installation cable 4 Printhead access Install the printhead Note The carrier moves to the printhead access area when no printhead is installed in the printer 5 Ink cartridge access Install replace or remove ink cartridges 6 Scanner unit Access the ink cartridges and printhead Remove paper jams About your printe...

Page 11: ... site at www lexmark com Lexmark S308 models Item Return Program Cartridge1 Regular cartridge2 Black cartridge 108 108A High yield black cartridge 108XL 108XLA Yellow color cartridge 108 108A High yield yellow color cartridge 108XL 108XLA Cyan color cartridge 108 108A High yield cyan color cartridge 108XL 108XLA Magenta color cartridge 108 108A High yield magenta color cartridge 108XL 108XLA 1 Lic...

Page 12: ...ining in the printhead nozzles may dry out 1 Turn on your printer 2 Open the printer Note The printhead moves to the cartridge installation position 3 Press the release tab and then remove the used ink cartridge or cartridges 4 Install each ink cartridge Use two hands to install the black cartridge Note Install the new ink cartridges immediately after removing the protective cap to avoid exposing ...

Page 13: ...es Availability may vary by country or region For best results when printing photos or other high quality images use Lexmark Photo Paper or Lexmark PerfectFinishTM Photo Paper For more information go to www lexmark com Recycling Lexmark products To return Lexmark products to Lexmark for recycling 1 Visit our Web site at www lexmark com recycle 2 Find the product type you want to recycle and then s...

Page 14: ...nter is on press to switch to Power Saver mode Press and hold for threeseconds to turn off the printer 2 Copy button Access the copy menu and make copies 3 Scan button Access the scan menu and scan documents 4 Photo button Access the photo menu and print photos 5 Color Black Switch to color mode or black and white mode 6 Start button Start a print scan or copy job depending on which mode is select...

Page 15: ...r from the printer 10 Arrow buttons Choose a menu or submenu item that appears on the display 11 Back button Return to the previous screen Exit from one menu level to a higher one 12 Setup button Access the setup menu and change printer settings Note TheCopy Scan and Photobuttonlightsareoffwhen this button is selected Changing temporary settings into new default settings The following menus revert...

Page 16: ...he printer control panel press 2 Press the arrow buttons to scroll to Device Setup and then press 3 Press the arrow buttons to scroll to Clear Settings Timeout and then press 4 Press the arrow buttons to scroll to Never and then press 5 Press until you exit Setup or press another mode button Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to ...

Page 17: ...s the arrow buttons to scroll to Eco Mode 4 Select the Eco Mode setting and then press 5 Press until you exit Setup or press another mode button Resetting to factory settings Resetting to factory default settings will delete all the printer settings you have previously selected Using the printer control panel menus 1 From the printer control panel press 2 Press the arrow buttons to scroll to Defau...

Page 18: ...m the printer control panel press and hold and and then press and release to turn the printer on Note Do not release and until Language appears on the display indicating that the printer has been reset 3 When prompted to set the initial settings of your printer make your selections using the printer control panel buttons Initial Setup Complete appears on the display Using the printer control panel...

Page 19: ...driver for this operating system is available only at support lexmark com Using the Windows printer software Software installed during printer installation When you set up the printer using the installation software CD all the necessary software was installed You may have chosen to install some additional programs The following table provides an overview of various software programs and what they ...

Page 20: ...Solutions Send a fax Receive a fax in three in one printers Add edit or delete contacts in the built in phone book Access the Lexmark Fax Setup Utility in four in one printers Use the Fax Setup Utility to set the Speed Dial and Group Dial numbers set Ringing and Answering and print fax history and status reports Abbyy Sprint OCR Scan a document and produce text that you can edit with a word proces...

Page 21: ...tosh OS Use the To Print dialog Adjust the print settings and schedule print jobs Printer Services dialog not available in Mac OS X v10 5 or later Access the printer utility Troubleshoot Order ink or supplies Contact Lexmark Checktheprintersoftwareversioninstalledonthecomputer Printer software Applications are installed along with the printer software during installation These applications are sav...

Page 22: ...not come with these applications depending on the features of the printer that you purchased Finding and installing optional software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Support tab click On line support 6 From the Web site ...

Page 23: ...ware When you set up the printer using the installation software CD all the necessary software was installed If you encountered problems while installing or if your printer does not appear in the Printers folder or as a printer option when you send a print job then try removing and reinstalling the printer software Uninstalling the printer software For Windows users 1 Click or Start 2 Click All Pr...

Page 24: ...exe where D is the letter of your CD or DVD drive 3 Follow the instructions on the Welcome screen For Macintosh users 1 Close all open software applications 2 Insert the installation software CD If the installation dialog does not appear after a minute then click the CD icon on the desktop 3 Double click Install 4 Follow the instructions on the installation dialog Using the World Wide Web 1 Go to ...

Page 25: ... against the paper support and the edges should be flush against both paper guides 4 From the printer control panel select or confirm your paper settings Paper and specialty media guidelines Load up to Make sure that 100 sheets of plain paper The paper guides rest against the edges of the paper Youload letterhead paper with theprintside faceupand the top of the letterhead going into the printer fi...

Page 26: ... paper guides rest against the edges of the envelopes You print the envelopes with Landscape orientation Note If you are mailing within Japan then the envelope can be printed in Portrait orientation with the stamp in the lower right corner or in Landscape orientation with the stamp in the lower left corner If you are mailing internationally then print in Landscape orientation with the stamp in the...

Page 27: ...st against the edges of the transfer You select Automatic Normal or Photo print quality 50 transparencies The rough side of the transparencies is faceup The paper guides rest against the edges of the transparencies Saving paper default settings You can set the default paper size paper type and photo print size for the documents and photos that you print Note These default settings apply only to pr...

Page 28: ...ize c Press the arrow buttons to select the default photo print size for the printer and then press 3 Press until you exit Setup or press another mode button Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass 2 Close the scanner lid Loading paper and original documents 28 ...

Page 29: ...or Windows users a With a document open click File Print b Click Properties Preferences Options or Setup c Select the print quality the number of copies to print the type of paper to use and how the pages should print d Click OK to close any printer software dialogs e Click OK or Print For Macintosh users a With a document open choose File Print b From the Printer pop up menu choose the printer c ...

Page 30: ...tup tab enterthe number of copies that you want to print and thenselect Collate Copies 4 Click OK to close any printer software dialogs 5 Click OK or Print For Macintosh users 1 With a document open choose File Print 2 From the Printer pop up menu choose the printer 3 If necessary click the disclosure triangle 4 In the Copies field enter the number of copies that you want to print and then select ...

Page 31: ...rint the last page first select Reverse page order or Reverse To print the first page first clear the Reverse page order or Reverse option 6 Click Print Printing multiple pages on one sheet For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 From the Layout list of the Advanced tab select Pages per sheet 4 Select the number of page images to ...

Page 32: ...lydocumentfilesarestoredonthememorydevice thentheprinterautomaticallyswitchestoFilePrintmode If document files and image files are stored on the memory device then press to select Documents 3 Select and print the document If the printer is using a USB connection a Press the arrow buttons to select the file name of the document that you want to print or the folder where the document is saved in the...

Page 33: ... For Macintosh users a With a document open choose File Print b From the Printer pop up menu choose the printer c If necessary click the disclosure triangle d From the print options pop up menu choose Copies Pages and then click Page Setup e From the Paper Size pop up menu choose the envelope size If no size matches the size of the envelope then set a custom size f Select an orientation and then c...

Page 34: ...r Type pop up menu choose Card Stock From the Print Quality menu choose a print quality other than Quick Print h Click Print Tips on loading label sheets Make sure the top of the label sheet feeds into the printer first Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet Make sure the paper guide or paper guides rest against the edges of the label she...

Page 35: ...ect Use custom page size b Type the Width and Height of the paper c Choose a Feed Method d Click OK 7 Click Print Printing on both sides of the paper duplexing manually For Windows users 1 With a document open click File Print 2 Click Properties Preferences Options or Setup 3 Click the Advanced tab 4 From the 2 Sided Printing section select Manual Note The Print Instruction Page to Assist in Reloa...

Page 36: ...e drop down menu For Macintosh users 1 With a document open choose File Print 2 From the print options pop up menu choose Paper Handling 3 From the Print or Pages to print pop up menu select to print the odd numbered pages 4 After printing the first set of pages flip and reload the paper 5 Repeat steps 1 and 2 6 From the Print or Pages to print pop up menu select to print the even numbered pages 7...

Page 37: ...printer For more information see Supported memory cards and file types on page 38 Notes The flash drive uses the same port that is used for a PictBridge camera cable An adapter may be necessary if your flash drive does not fit directly into the port Warning Potential Damage Do not touch any cables any network adapter anyconnector thememorydevice ortheprinterintheareasshownwhileactively printing re...

Page 38: ...iles are stored in the memory device then press the arrow buttons to select Photos and then press 4 Press the arrow buttons to scroll to Easy Photo or Print Photos and then press Notes Select Easy Photo if you want to print photos quickly Select Print Photos if you want to customize the photos before printing them 5 Press the arrow buttons to select a photo printing option and then press Note You ...

Page 39: ...orydevice Followthe instructionsonthecomputer screen to transfer the photos to the computer or to print For Macintosh users If you have set an application to launch when a memory device is connected to the computer then the application automatically launches Follow the instructions on the computer screen to transfer the photos to the computer or to print If the printer is using a Wireless connecti...

Page 40: ...ation see the camera documentation The printer reads only one memory device at a time Warning PotentialDamage DonottouchtheUSBcable anynetworkadapter anyconnector thememorydevice ortheprinterintheareasshownwhileactively printing reading or writing from the memory device A loss of data can occur 3 If the PictBridge connection is successful then the following message appears on the display PictBridg...

Page 41: ...toprint thenumberofcopiesperphoto red eye reduction page layout print options and paper size Note When making selections make sure to fill in the circles completely 8 When Scan Proof Sheet appears on the display press and then load the proof sheet facedown on the scanner glass Note If Scan Proof Sheet does not appear on the display then press the arrow buttons until it appears on the display 9 Pre...

Page 42: ... PDA to determine their hardware compatibility and interoperability It is recommended that you use the latest firmware on your Bluetooth enabled device To print Microsoft documents from your Windows Mobile Pocket PC PDA additional third party software and drivers are required For more information about the required software see the documentation for your PDA Setting up a connection between your pr...

Page 43: ...ess 5 Make sure Discovery is set to On If necessary press the arrow buttons to scroll to On and then press The printer is now ready to accept a connection from a Bluetooth enabled device 6 Configure the Bluetooth enabled device to set up a connection to the printer For more information see the documentation for your Bluetooth device Note If the Bluetooth Security Level on the printer is set to Hig...

Page 44: ...your computer using a Bluetooth connection 1 Insert a USB Bluetooth adapter into the USB port Bluetooth Dongle Connected appears on the display Warning Potential Damage Do not touch cables any network adapter any connector the USB Bluetooth adapter or the printer in the areas shown while actively printing reading or writing from a Bluetooth enabled device A loss of data can occur Notes A Bluetooth...

Page 45: ...inter and click Make Default depending on your operating system Changing the printing mode To conserve ink you can change the default printing mode for all print jobs to Quick Print It uses less ink and is ideal forprintingtext onlydocuments Ifyou needtochange to adifferentprintmodetoprintphotosorotherhigh quality documents then you can select a different mode from the Print dialog before sending ...

Page 46: ...se File Print 2 From the printer pop up menu choose the printer 3 From the print options pop up menu choose Print Settings or Quality Media depending on your operating system 4 From the Print Quality pop up menu choose Automatic Quick Print Normal or Best Note Printing using Quick Print uses less ink and is ideal for printing text documents Pausing print jobs For Windows users 1 Click or click Sta...

Page 47: ...e or Set Up Printers depending on your operating system The print queue dialog appears 5 Resume the print job If you want to resume a particular print job then choose the document name and then click Resume If you want to resume all print jobs in the queue then click Resume Printer or Start Jobs Canceling print jobs Tocancelaprintjobfromtheprintercontrolpanel press Tocancelaprintjobfromthecomputer...

Page 48: ...For Macintosh users 1 Click the printer icon on the Dock 2 From the print queue dialog choose the job you want to cancel and then click Delete Printing 48 ...

Page 49: ...ss close the scanner lid to avoid dark edges on the scanned image Do not load postcards photos small items transparencies photo paper or thin media such as magazine clippings into the ADF Place these items on the scanner glass Making copies 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the arrow buttons ...

Page 50: ...er will reduce or enlarge the document or photo as necessary to print a borderless copy on the paper size that you selected For best results with this resize setting use photo paper and set the paper type to Photo or let the printer automatically detect the paper type 6 Press Note After the copy job is finished press to reset the settings to the default The resize setting also switches to 100 afte...

Page 51: ...nner glass 3 From the printer control panel press 4 Press the arrow buttons to select the number of copies and then press 5 Press until Collate appears 6 Press the arrow buttons to scroll to On 7 Press Repeating an image on one page You can print the same page image multiple times on one sheet of paper This option is helpful when creating items such as labels decals flyers and handouts 1 Load pape...

Page 52: ...four pages in landscape format scan pages 3 and 4 first and then scan pages 1 and 2 6 Press Making a duplex copy manually 1 Load paper 2 Load an original document faceup into the ADF or facedown on the scanner glass 3 From the printer control panel press 4 Press the arrow buttons to select the number of copies and then press the Color Black button to set a color or black and white copy When you se...

Page 53: ...r from the paper exit tray and then reload the paper to print the other side of the document 8 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the previous menu Copying 53 ...

Page 54: ...ms on the scanner glass Select the PDF file type if you want to scan multiple pages and save them as one file Scanning to a local or network computer 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the printer control panel press 3 Press the arrow buttons to scroll to Computer or Network and then press 4 Press the arrow buttons to select the name of a local ...

Page 55: ...of output you want to create and the original image size Press each time you make a selection Note Select the PDF file type if you want to scan multiple pages and save them as one file 6 Press to start scanning The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scanning photos into an editing application Using the printer co...

Page 56: ...Click Photo If you want to scan a single photo or multiple photos as a single image then select Single photo Ifyouwanttoscanmultiplephotosatonceandsavethemasseparateimages thenselectSplitintoindividual photos Scanning starts and the scan progress dialog appears 7 Save the photo or photos and open in a photo editing application to edit For Macintosh users 1 Load a photo or photos facedown on the sc...

Page 57: ...n list 6 Click Document Scanning starts and the scan progress dialog appears 7 When the scan is finished save the document in a word processing application 8 Open the document in the selected application to edit it For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass 2 From the Finder desktop double click the printer program folder 3 Double click the...

Page 58: ...F or facedown on the scanner glass 2 From the Finder desktop double click the printer program folder 3 Double click the printer Center to open the All In One Center 4 From the What is being scanned menu on the main screen select a document type 5 From the How will the scanned image be used menu choose To be viewed on monitor web page 6 From the Send scanned image to menu choose an application 7 Cl...

Page 59: ...scans To scaninblack and white pressthe Color Black buttononthe printercontrol panel to switch from color to black and white Why am I being asked for a PIN PINs are a security measure used to restrict the scanned information from going into certain locations or to keep what is being scanned from being seen or used by others You may be prompted to enter a PIN if the network computer you are scannin...

Page 60: ...o receive the scan and then press 4 Select REFRESH from the list of scan applications This updates the application list in the printer Canceling scan jobs Press on the printer control panel or click Cancel on the computer screen Scanning 60 ...

Page 61: ...work from the street or from your neighbors homes WEP WEP Wired Equivalent Privacy is the most basic and the weakest type of wireless security WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A valid WEP key has Exactly 10 or 26 hexadecimal characters H...

Page 62: ...rase that allows other devices to communicate on the network if encryption was used to secure your network You can locate your network WEP key or WPA passphrase by accessing your wireless access point or router and checking the security information If your wireless access point wireless router is using Wired Equivalent Privacy WEP security the WEP key should be Exactly 10 or 26 hexadecimal charact...

Page 63: ...ollow the instructions on the installation dialog to set up the printer Installing the printer on other computers Oncetheprinterissetuponthewirelessnetwork itcanbeaccessedwirelesslybyanyothercomputeronthenetwork However you will need to installthe printer driveronevery computerthat willaccess it You do notneedto configure the printer again although you will need to run the setup software on each c...

Page 64: ...n and the printer is trying to establish communications with the network The wireless settings of the printer may no longer be valid Green means that the printer is connected to a wireless network and is ready for use Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box Some examples of these boxes ...

Page 65: ...inter 3 Open a Web browser and then type the printer IP address in the address field Press Enter The printer Web page loads Note If you are using a proxy server then temporarily disable it to load the printer Web page correctly 4 Click the Configuration link 5 Click the TCP IP link 6 Click the Set static IP address link 7 Type the IP address you want to assign to the printer in the IP Address fiel...

Page 66: ...ss network either ad hoc or infrastructure You can set up an ad hoc network if you Do not have an access point or wireless router Do not already have a wireless network but do have a wireless adapter for your computer Want to set up a standalone network between the printer and a computer with a wireless network adapter In Windows Vista 1 Click 2 Click Control Panel 3 Click Network and Internet 4 U...

Page 67: ...dows Vista computers to the ad hoc network after restarting In Windows XP 1 Click Start 2 Click Control Panel 3 Click Network and Internet Connections 4 Click Network Connections 5 Right click the icon for your wireless network connection 6 Click Enable if it appears in the pop up menu Note If Disable appears your wireless connection is already enabled 7 Right click the Wireless Network Connection...

Page 68: ... appear wait a minute and then click Refresh network list 24 Insert the installation software CD and follow the directions for wireless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 25 When the available networks are displayed provide the network name and the security information you created beginning in step 13 The installer wi...

Page 69: ...ssistant 3 Follow the instructions on the computer screen Configuring the printer wirelessly using WPS Wi Fi Protected Setup Wi Fi Protected Setup WPS is a method of configuring computers and printers on a secure wireless network WPS is faster than manual configuration and it reduces typing errors when new devices are added to a wireless network The SSID and WPA passphrase are automatically detect...

Page 70: ...mputer and to the printer 2 Wait a moment for Windows to locate the driver and finish setting up the printer Note You can continue to use the printer wirelessly Switching between USB and wireless connections Macintosh only You can change the way you access your printer depending on your needs The procedures below assume that you have configured your printer for one type of connection See related t...

Page 71: ...nter from the list and then click Add In Mac OS X version 10 4 or earlier a Click Add The Printer Browser appears b Select your printer c Click Add 4 Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless connection Sharing a printer in a Windows environment 1 Prepare the computers to share the printer a Make all computers printing to the printer acces...

Page 72: ... printer g Click OK h Click Close on the Printer Ports dialog i Make sure the new port is selected on the Ports tab and then click Apply The new port is listed with the printer name j Click OK Sharing a printer in a Macintosh environment 1 From the Apple menu choose System Preferences 2 From the menu bar click Help System Preferences Help 3 In the Search field type sharing the printer on a network...

Page 73: ...P key or WPA passphrase To find the WEP key or WPA passphrase for the wireless network view the security settings on the access point or wireless router Most access points have a Web page that can be accessed using a Web browser You can also check the manual that came with your access point or router If your access point or router is using the default settings you canfind the information in the ma...

Page 74: ... security my network is using You must know the WEP key or WPA passphrase and the type of security WEP WPA or WPA2 used on the wireless network To obtain this information see the documentation that came with your wireless access point wireless router see the Web page associated with the wireless access point or consult your system support person Note The WEP key or WPA passphrase is not the same a...

Page 75: ...onnect to the network using a wireless access point or wireless router The wireless access point connects the network to the Internet through a DSL or cable modem Scenario 3 Wireless network with no Internet access Computers and printers connect to the network using a wireless access point The network has no connection to the Internet Networking 75 ...

Page 76: ...less network the printer will need to temporarily connect to a computer using the installation cable This temporary connection is used to set up the wireless settings of the printer The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer How do I attach the installation cable The installation cable attaches to a USB port on the co...

Page 77: ... network and be set to ad hoc mode The wireless print server must be configured to use the same SSID and channel that the computer is using The following table compares the characteristics and requirements of the two types of wireless networks Infrastructure Ad hoc Characteristics Communication Through wireless access point Directly between devices Security More security options WEP or no security...

Page 78: ... determine if the printer is receiving a strong signal from the access point print a network setup page The Quality field indicates the relative strength of the wireless signal the printer is receiving Drops in signal strength can be intermittent however and although the signal quality appears high it may drop during certain conditions If you think signal strength is a problem between your access ...

Page 79: ...cted to the same wireless network If the printer is not on the same wireless network as the computer you will not be able to print wirelessly The SSID of the printer must match the SSID of the computer if the computer is already connected to the wireless network For Windows users 1 Obtain the SSID of the network that the computer is connected to a Type the IP address of your wireless access point ...

Page 80: ...ort The SSID of the network the computer is connected to is displayed in the Network pop up menu 4 Write down the SSID For Macintosh users with a wireless access point 1 Type the IP address of the wireless access point in the address field of your Web browser and continue to step 2 If you do not know the IP address of the wireless access point then do the following a From the Apple menu choose Sys...

Page 81: ...o so Forthisreason MAC addresses are considered permanent IP addresses are easily changed so MAC addresses are a more reliable method of identifying a specific device on a network Routers with security capabilities may allow filtering of MAC addresses on networks This allows a managed list of devices to access the network identified by their MAC addresses MAC address filtering can help prevent acc...

Page 82: ...nd other devices are able to send data to each other either through cables or by using wireless signals This transfer of data is made possible by sets of data transmission rulescalledprotocols Aprotocolcanbethoughtofasalanguage andlikealanguage ithasrulesallowingparticipants to communicate with each other Different types of networks use different protocols but TransmissionControl Protocol Internet...

Page 83: ...e network to the printer using this address If the IP address is not automatically assigned you will be asked during wireless setup to manually enter an address and other network information after selecting your printer from the available list What is a key index A wireless access point wireless router can be configured with as many as four WEP keys Only one key is used on the network at a time ho...

Page 84: ...Using the printer software For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Select Printer Home 4 Choose your printer from the printer drop down list 5 From the Maintenance tab click Check ink levels For Macintosh users 1 From the Finder desktop double click the printer program folder 2 Select Printer Utility from the li...

Page 85: ...om the Maintenance tab of the Printer Utility dialog click Print Alignment Page 5 Follow the instructions on the computer screen If you aligned the cartridges to improve print quality then print your document again If print quality has not improved then clean the printhead nozzles Cleaning the printhead nozzles Poorprintquality issometimesdue to cloggedprinthead nozzles Cleanthe printhead nozzlest...

Page 86: ...of electric shock when cleaning the exterior of the printer unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding 2 Remove paper from the paper support and paper exit tray 3 Dampen a clean lint free cloth with water Warning Potential Damage Do not use household cleaners or detergents as they may damage the finish of the printer 4 Wipe only the outsid...

Page 87: ...Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center use one of these methods Method 1 Method 2 If it appears on an error message dialog click the For additional assistance use the Service Center link 1 Click or Start 2 Click All Programs or Programs and...

Page 88: ... the arrow buttons to scroll to Set Defaults and then press 4 Press the arrow buttons to scroll to Use Factory and then press 5 Complete the initial printer setup CHANGE THE LANGUAGE USING A BUTTON COMBINATION IF YOU CANNOT READ THE CURRENT LANGUAGE 1 Turn the printer off Note If you have set the Power Saver timeout in the Setup menu then press and hold for three seconds to turn off the printer 2 ...

Page 89: ...r and lift the latch 2 Remove the printhead 3 Wipe the printhead contacts using a clean lint free cloth 4 Reinsert the printhead Note If removing and reinserting the printhead does not resolve the error then contact technical support Troubleshooting 89 ...

Page 90: ...the USB port of the computer The USB port is marked with a USB symbol RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer and then unplug the power cord from the wall outlet 2 Gently remove the power supply from the printer and then reinsert it 3 Plug the power cord into the wall outlet and then turn on the printer Print job does not print or is missing pages If the Before you troubleshoot c...

Page 91: ...HE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges see Replacing ink cartridges on page 12 for more information If the cartridges do not seem to fit make sure the printhead is properly seated and then try installing the cartridges again 2 Load plain paper 3 From the printer control panel press 4 Press the arrow buttons to scroll to Maintenance and then press 5 ...

Page 92: ...not be communicating RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the Before you troubleshoot checklist does not solve the problem then try one or more of the following CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectang...

Page 93: ...Be careful not to tear the paper while removing it 4 Press to turn the printer back on Paper jam in the paper support Note The parts inside the printer are sensitive Avoid unnecessarily touching these parts while clearing jams 1 Press to turn off the printer 2 Firmly grasp the paper and then gently pull it out Note Be careful not to tear the paper while removing it 3 Press to turn the printer back...

Page 94: ...ot checklist does not solve the problem then try one or more of the following CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature use these minimum print margin settings Left and right margins 6 35 mm 0 25 in for letter size paper 3 37 mm 0 133 in for all paper sizes except letter Top margin 1 7 mm 0 067 in Bottom margin 12 7 mm 0 5 in SELECT THE BORDERLESS PRINT FEATURE For W...

Page 95: ...PERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note If these solutions do not remove the streaks or lines on the printed image then contact technical support Print speed is slow If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAXIMIZE COMPUTER PROCESSING SPEED Close all applications not in use Minimize the num...

Page 96: ...ge 97 Scanning takes too long or freezes the computer on page 97 Cannot scan to a computer over a network on page 97 Copier or scanner does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit 2 Remove...

Page 97: ...hen try one or more of the following CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol RESTART THE COMPUTER Scanning takes too long or f...

Page 98: ...wly Remove and then reinsert the memory card quickly CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer The USB port is marked with a USB symbol CHECK THE NETWORK CONNECTION If t...

Page 99: ... on page 100 The Continue button is unavailable on page 104 Cannot print and there is a firewall on the computer on page 105 Wi Fi indicator light is not lit on page 105 Wi Fi indicator light is green but the printer does not print Windows only on page 106 Wi Fi indicator light is still orange on page 107 Wi Fi indicator light is blinking orange during installation on page 108 Wireless print serve...

Page 100: ... wireless signal Make sure the printer and wireless access point are not separated by poles walls or support columns containing metal or concrete Many devices can interfere with the wireless signal including baby monitors motors cordless phones security system cameras other wireless networks and some Bluetooth devices Resetting the wireless settings to factory defaults 1 From the printer control p...

Page 101: ...aracters Hexadecimal characters are A F a f and 0 9 Note If you do not know this information then see the documentation that came with the wireless network or contact the person who set up your wireless network CHECK IF YOUR WIRELESS ACCESS POINT HAS AN ASSOCIATION REGISTRATION BUTTON Wireless broadband boxes in Europe the Middle East and Africa such as LiveBox AliceBox N9UF Box FreeBox or Club In...

Page 102: ...om your computer MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK If the printer is not on the same wireless network as the computer then you will not be able to print wirelessly The SSID of the printer must match the SSID of the computer if the computer is already connected to the wireless network For Windows users 1 Obtain the SSID of the network that the compu...

Page 103: ...lbar click AirPort The SSID of the network the computer is connected to is displayed in the Network pop up menu 4 Write down the SSID For Macintosh users with a wireless access point 1 Type the IP address of the wireless access point in the address field of your Web browser and then continue to step 2 If you do not know the IP address of the wireless access point then do the following a From the A...

Page 104: ...ort is working If the USB port on the computer is not working then try using the other USB ports on the computer MAKE SURE THAT THE USB CABLE IS WORKING Try using a different USB cable If you are using a cable longer than 10 feet then try using a shorter cable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL Comparetheprintermodelonthe CDto theprintermodelontheprinter Thenumberss...

Page 105: ...s USB support The computer must recognize the USB connection in order for installation to work Cannot print and there is a firewall on the computer Third party non Microsoft firewalls can interfere with wireless printing If the printer and computer are configured correctly and the wireless network is working but the printer will not print wirelessly then a firewall could be the problem If there is...

Page 106: ... and Faxes window and try printing again SELECT THE WIRELESS PRINTER You may need to select the wireless printer from your computer to use the printer wirelessly 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer in the folder with the matching name and model number followed b...

Page 107: ...the same name as another network near you For example if you and your neighbor both use a manufacturer s default network name your printer could be connecting to your neighbor s network If you are not using a unique network name consult the documentation for your wireless access point wireless router to learn how to set a network name If you set a new network name you must reset the printer and co...

Page 108: ...re changed These are possible solutions Try one or more of the following MAKE SURE THE ACCESS POINT IS ON Check the access point and if necessary turn it on MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE There may be temporary interference from other devices such as microwave ovens or other appliances cordless phones baby monitors and security system cameras Make sure your access point is not pos...

Page 109: ... address of the printer in the MAC address filter list This will allow the printer to operate on the network For more information see How do I find the MAC address on page 81 PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING For Windows users 1 If you do not already know it find the IP address of the access point a Click or click Start and then click Run b In the Start Search or Run box ty...

Page 110: ... is active but not connected Red means the port has not been configured 2 Obtain the IP address of the wireless access point a From the Apple menu choose About This Mac b Click More Info c From the Contents pane choose Network d From the Active Services list choose AirPort The bottom pane lists the details of the AirPort connection e Write down the Router entry This is typically the wireless acces...

Page 111: ...der desktop choose Go Utilities 3 Double click Network Utility 4 Click the Ping tab 5 Type the IP address of the printer in the network address field For example 10 168 1 101 6 Click Ping 7 If the printer responds you will see several lines that display the number of bytes received from the printer This ensures that your computer is communicating with your printer If the printer does not respond t...

Page 112: ...ireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed If you are sure the printer is capable of wireless printing try the following CHECK POWER Make sure the light is on Communication not available message displays when printing wirelessly These are possible solutions Try one or more of the following...

Page 113: ...n on the device s 3 Check the IP addresses again If the laptop and or printer still does not receive a valid IP address there is a problem with your wireless network Try the following Make sure your wireless access point wireless router is turned on and is working Remove any objects that could be blocking the signal Temporarily turn off any unnecessary wireless devices on your network and pause an...

Page 114: ... Run box type control printers 3 Press Enter or click OK The printer folder opens 4 Right click the printer and then select Properties from the menu 5 Click the Ports tab 6 Click the box next to Enable bidirectional support if it is not already checked 7 Click Apply 8 Click OK and then try to print again Communication with printer lost when connected to Virtual Private Network VPN You will lose yo...

Page 115: ... BACK ON AGAIN ELIMINATE NETWORK CONGESTION If a wireless network is too busy the computer and printer may have difficulty communicating with each other Some causes of wireless network congestion can include Transferring large files across the network Networked games Peer to peer file swapping applications Streaming video Too many computers on the wireless network at once ELIMINATE SOURCES OF INTE...

Page 116: ...ss The requesting device sometimes gives up before it receives an address Try assigning static IP addresses to the devices in your network to resolve this issue Static IP addresses cut down on the work your wireless router has to do Refer to the manual that came with your router and your operating system documentation if you are not sure how to assign static IP addresses To assign a static IP addr...

Page 117: ...nicating Wireless devices are designed to wait for a gap in wireless network communications before attempting to send information If newer faster devices are constantly using the wireless network then older slower devices will not have a chance to send data Tryonly turningonthenetworkdevicesofthe same typeand seeifnetworkcommunicationsimprove Ifthissolves the problem you may want to upgrade your o...

Page 118: ...ts or the programs described may be made at any time Referencesin this publication to products programs or services do notimply thatthe manufacturer intendsto make these available in all countries in which it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or s...

Page 119: ...1 thisdevicemaynotcauseharmfulinterference and 2 thisdevicemustacceptanyinterferencereceived includinginterferencethatmaycauseundesiredoperation The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and us...

Page 120: ...tement should be directed to Director of Lexmark Technology Services Lexmark International Inc 740 West New Circle Road Lexington KY 40550 859 232 3000 Hinweis zum GS Zeichen Modell 101 10E Gerätetyp 4443 Postanschrift Lexmark Deutschland GmbH Postfach 1560 63115 Dietzenbach Addresse Lexmark Deutschland GmbH Max Planck Straße 12 63128 Dietzenbach Telefon 0180 564 56 44 Produktinformationen Telefon...

Page 121: ...the Lexmark Web site at www lexmark com for your local sales office phone number Product disposal Donotdisposeoftheprinterorsuppliesinthesamemannerasnormalhouseholdwaste Consultyourlocalauthorities for disposal and recycling options Battery notice This product contains Perchlorate material Special handling may apply For more information go to http www dtsc ca gov hazardouswaste perchlorate ENERGY ...

Page 122: ...nt to the Sleep Mode The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity The Power Saver Mode is automatically engaged after this product is not used for a specified period of time called the Power Saver Timeout Factory default Power Saver Timeout for this product in minutes 10 By using the configuration menus the Power Saver Timeout can be modifie...

Page 123: ...the FCC rules and the requirements adopted by the Administrative Council for Terminal Attachments ACTA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to your telephone company This equipment uses the RJ 11C Universal Service Order Code USOC jack A plug and jack used to connec...

Page 124: ... sources This has been identified as a major nationwide problem It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected Anappropriate ACsurgearrestorisdefined asonethatissuitablyrated andcertifiedbyUL Underwriter s Laboratories another NRTL Nationally Recognized Testing Laboratory or a recognized safety certification body in t...

Page 125: ...actéristiques nominales satisfaisantesetcertifié parle laboratoire d assureursUL Underwriter sLaboratories unautre laboratoire agréé de type NRTL Nationally Recognized Testing Laboratory ou un organisme de certification agréé dans votre région ou pays Ceci prévient tout endommagement de l équipement causé par les orages et autres surtensions électriques Cet équipement utilise des prises de télépho...

Page 126: ...stalliert werden über die in der Schweiz Zeitsteuertakte übertragen werden Die Verwendung des Lexmark Filters ist obligatorisch da in allen analogen Telefonleitungen in der Schweiz Zeitsteuertakte vorhanden sind Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero codice Lexmark 14B5109 o 80D1877 da installare su tutte le linee che ricevono impulsi remoti in Svizze...

Page 127: ...signed to operate only with the antenna provided Use of any other antenna is strictly prohibited per regulations of Industry Canada To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The installer of this radio equ...

Page 128: ...irectives 2004 108 EC 2006 95 EC and1999 5 EContheapproximationandharmonizationof the lawsof theMemberStates relatingtoelectromagneticcompatibility safetyofelectricalequipmentdesignedforusewithincertainvoltagelimits and on radio equipment and telecommunications terminal equipment Compliance is indicated by the CE marking A declaration of conformity with the requirements of the directives is availa...

Page 129: ...ehtojen mukainen Français Par la présente Lexmark International Inc déclare que l appareil ce produit est conforme aux exigences fondamentales et autres dispositions pertinentes de la directive 1999 5 CE Magyar Alulírott Lexmark International Inc nyilatkozom hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999 5 EC irányelv egyéb elõírásainak Íslenska Hér með lýsir Lexmark Inter...

Page 130: ...er of this printer CARTRIDGE LICENSE AGREEMENT I agree that the patented print cartridge s shipped with this printing device are sold subject to the following license agreement The patented print cartridge s contained inside is are licensed for a single use only and is are designed to stop working after delivering a fixed amount of ink A variable amount of ink will remain in the cartridge when rep...

Page 131: ...etwebpageshosted and operated by third parties unaffiliated with Lexmark You acknowledge and agree that Lexmark is not responsible in any way for the hosting performance operation maintenance or content of such software applications and or internet web pages 3 LIMITATION OF REMEDY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ANY AND ALL LIABILITY OFLEXMARKUNDERTHISSOFTWARELICENSEAGREEMENTISEX...

Page 132: ...otretaincopiesoftheSoftware Program or components thereof The transfermay not be an indirect transfer such as a consignment Priorto the transfer the end user receiving the transferred Software Program must agree to all these License Agreement terms Upon transfer of the Software Program your license is automatically terminated You may not rent sublicense or assign the Software Program except to the...

Page 133: ...with Lexmark 18 CAPACITY AND AUTHORITYTO CONTRACT You represent that you are of the legal age of majority in the place you signthisLicense Agreement and ifapplicable you are duly authorizedbyyouremployeror principalto enter into this contract 19 ENTIRE AGREEMENT This License Agreement including any addendum or amendment to this License AgreementthatisincludedwiththeSoftwareProgram istheentireagree...

Page 134: ...ology by Adobe Systems Incorporated This Product contains Adobe Flash player software under license from Adobe Systems Incorporated Copyright 1995 2007 Adobe Macromedia Software LLC All rights reserved Adobe Reader and Flash are trademarks of Adobe Systems Incorporated Notices 134 ...

Page 135: ...king an unresponsive printer 87 checking ink levels 84 checklist before you troubleshoot 87 memory card troubleshooting 98 cleaning exterior of the printer 86 cleaning printhead nozzles 85 Club Internet 64 collating copies 51 Communication not available message 112 computer slows down when printing 96 configuring IP address 65 connection configurations 81 conserving energy ink and paper 6 conservi...

Page 136: ...replacing 12 using genuine Lexmark 11 ink levels checking 84 inserting a memory card or flash drive 37 installation cable 76 installing network printer 83 installing optional software 22 installing printer on wireless network Macintosh 63 on wireless network Windows 63 installing printer software 24 installing wireless printer additional computers 63 interference wireless network 78 internal wirel...

Page 137: ...o glossy paper 27 photos copying photos 49 making borderless copies 50 printing from digital camera using DPOF 42 printing using printer control panel 38 printing using the proof sheet 41 scanning for editing 55 photos do not print from memory card across wireless network 99 photos from memory device printing using printer software 39 PictBridge port 9 PictBridge enabled camera connecting 40 plain...

Page 138: ...ireless network Macintosh 63 on wireless network Windows 63 settings timeout disabling 15 setup troubleshooting cannot print through USB 92 incorrect language appears on display 88 page does not print 90 printer does not respond 91 printer printing blank pages 91 printhead error 88 software did not install 90 shared printing 72 sharing printer in Windows 71 software Service Center 87 software did ...

Page 139: ...ions software 19 Printer Home 19 Printing Preferences 19 Service Center 19 Toolbar 19 Tools for Office 19 Wireless Setup Utility 19 wireless 70 81 Macintosh 70 printer does not print 105 troubleshooting 106 114 wireless network adding a printer to existing ad hoc network 69 common home configurations 74 creating an ad hoc network using Macintosh 66 creating an ad hoc network using Windows 66 infor...

Page 140: ...WPA passphrase locating 73 WPA2 61 WPS 69 Index 140 ...