Lexmark M3150 Service Manual Download | Manualshive

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Weight

The printer trays can automatically feed paper weights up to 120

‑

g/m

2

(32

‑

lb) bond grain long paper. The

multipurpose feeder can automatically feed paper weights up to 163

‑

g/m

2

(43

‑

lb) bond grain long paper. Paper

lighter than 60 g/m

2

(16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use

75

‑

g/m

2

(20

‑

lb) bond grain long paper. For paper smaller than 182 x 257 mm (7.2 x 10.1 inches), we recommended

to use 90 g/m

2

(24 lb) or heavier paper.

Note:

Two

‑

sided printing is supported only for 60–90

‑

g/m

2

(16–24

‑

lb) bond paper.

Curl

Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can
occur after the paper passes through the printer, where it is exposed to high temperatures. Storing paper
unwrapped in hot, humid, cold, or dry conditions, even in the trays, can contribute to paper curling prior to
printing and can cause feeding problems.

Smoothness

Paper smoothness directly affects print quality. If paper is too rough, then toner cannot fuse to it properly. If
paper is too smooth, then it can cause paper feeding or print quality issues. Always use paper between 100
and 300 Sheffield points; however, smoothness between 150 and 250 Sheffield points produces the best print
quality.

Moisture content

The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly.
Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes
that can degrade its performance.

Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing.
Extend the time to several days if the storage or transportation environment is very different from the printer
environment. Thick paper may also require a longer conditioning period.

Grain direction

Grain refers to the alignment of the paper ﬁbers in a sheet of paper. Grain is either

grain long

, running the length

of the paper, or

grain short

, running the width of the paper.

For 60–90

‑

g/m

2

(16–24

‑

lb) bond paper, grain long paper is recommended.

Fiber content

Most high

‑

quality xerographic paper is made from 100% chemically treated pulped wood. This content provides

the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality.
Paper containing ﬁbers such as cotton can negatively affect paper handling.

Unacceptable paper

The following paper types are not recommended for use with the printer:

•

Chemically treated papers used to make copies without carbon paper, also known as carbonless papers,
carbonless copy paper (CCP), or no carbon required (NCR) paper

•

Preprinted papers with chemicals that may contaminate the printer

•

Preprinted papers that can be affected by the temperature in the printer fuser

4514-6xx

General information

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Summary of Contents for M3150

Page 1: ...MS510 MS517dn MS610 MS617dn M1145 and M3150 printers 4514 63x 64x Service Manual Start diagnostics Maintenance Safety and notices Trademarks Index December 06 2021 www lexmark com P N 12G2826 ...

Page 2: ...hich it operates Any reference to a product program or service is not intended to state or imply that only that product program or service may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and veriﬁcation of operation in conjunction with other products programs or services except those e...

Page 3: ... 36 Tools required for service 37 Diagnostics and troubleshooting 39 Troubleshooting overview 39 Performing the initial troubleshooting check 39 Power on Reset POR sequence 39 Fixing print quality issues 40 Initial print quality check 40 Gray background or toner fog check 41 Blank pages check 43 Solid black pages check 49 Print is too dark check 52 Print is too light check 54 Paper curl check 56 F...

Page 4: ...0 201 paper jams 95 202 paper jams 96 23y paper jams 98 241 paper jams 99 242 244 paper jams 103 25y paper jams 109 Understanding the printer messages 111 Cartridge imaging unit mismatch 41 xy 111 Cartridge low 88 xy 111 Cartridge nearly low 88 xy 111 Cartridge very low x estimated pages remain 88 xy 111 Change paper source to custom type name load orientation 111 Change paper source to custom str...

Page 5: ...work x software error 54 118 Non Lexmark supply type see User s Guide 33 xy 118 Not enough free space in ﬂash memory for resources 52 118 Printer had to restart Last job may be incomplete 119 Reinstall missing or unresponsive cartridge 31 xy 119 Reinstall missing or unresponsive imaging unit 31 xy 119 Remove paper from standard output bin 119 Replace cartridge 0 estimated pages remain 88 xy 119 Re...

Page 6: ...service check 133 Printer hardware errors 134 111 errors 134 121 errors 138 126 errors 140 132 errors 141 133 errors 142 140 errors 143 146 errors 144 155 errors 144 171 errors 146 ACM service check 147 Procedure before starting the 9yy service checks 147 900 errors 149 912 errors 152 94y errors 152 950 958 errors 153 959 errors 155 96y errors 156 97y errors 157 98y errors 158 99y errors 159 Input...

Page 7: ... menu 176 Registration 176 PRINT TESTS 177 Print Quality Pages 177 Hardware Tests 178 Duplex Tests 179 Input tray tests 181 Output Bin Tests 182 BASE SENSOR TEST 183 Device Tests 184 Printer Setup 185 EP Setup 186 Reports 188 Event Log 189 Exit Diags 190 Conﬁguration menu 190 Entering the Conﬁguration menu 190 Maintenance Counter Value 190 Reset Maintenance Counter 190 Print Quality Pages 191 Repo...

Page 8: ...nu 202 Parts removal 203 Removal precautions 203 Data security notice 203 Handling ESD sensitive parts 204 Critical information for controller board or control panel replacement 204 Restoring the printer conﬁguration after replacing the controller board 205 Restoring solutions licenses and conﬁguration settings 208 Updating the printer ﬁrmware 209 Backing up eSF solutions and settings 210 Ribbon c...

Page 9: ...removal 253 Right front mount removal 255 Transfer roll removal 257 Cartridge plunger removal 258 Bezel removals 261 Nameplate removals 263 Control panel assembly removals 265 UICC removals 271 Control panel USB port removal MS610dn 274 Speaker and control panel USB port removal MS610de 275 MPF assembly removal 276 MPF pick roller cover removal 279 MPF pick roller removal 279 Bail removal 280 Jam ...

Page 10: ...anning unit LSU removal 316 250 550 sheet option tray removals 319 Pick roller removal 319 Separator roll assembly removal 320 ACM assembly removal 322 Component locations 325 Exterior locations 325 MS510dn and MS610dn exterior locations 325 MS610de exterior locations 327 Maintenance 329 Inspection guide 329 Scheduled maintenance 330 Maintenance kits 330 Resetting the maintenance counter 331 Lubri...

Page 11: ... security reset jumper 361 Options and features 363 Available internal options 363 Media handling options 363 Theory of operation 365 POR sequence 365 Printer control 365 Paper path information 365 Input tray 365 Multipurpose feeder MPF 366 Simplex printing 366 Duplex printing 367 Media handling components 368 Main drive gearbox 368 Autocompensator mechanism ACM 368 Key components 369 Sensors 369 ...

Page 12: ...Part name index 393 4514 6xx Table of contents 12 ...

Page 13: ...d die die Werte für Klasse I überschreitet Avis relatif à l utilisation du laser L imprimante est certiﬁée conforme aux exigences de la réglementation des Etats Unis relative aux produits laser DHHS 21 CFR Chapter I Subchapter J for Class I 1 Pour les autres pays elle est certiﬁée conforme aux exigences des normes IEC 60825 1 relatives aux produits laser de classe I Les produits laser de Classe I ...

Page 14: ...s Laserinformatie Deze printer is in de Verenigde Staten gecertiﬁceerd als een product dat voldoet aan de vereisten van DHHS 21 CFR hoofdstuk 1 paragraaf J voor laserproducten van klasse I 1 Elders is de printer gecertiﬁceerd als een laserproduct van klasse I dat voldoet aan de vereisten van IEC 60825 1 Laserproducten van klasse I worden geacht geen gevaar op te leveren De printer bevat intern een...

Page 15: ...opererer i bølgelengder på 655 675 nanometer Lasersystemet og skriveren er utformet slik at mennesker ikke utsettes for laserstråling utover nivået i klasse I under normal drift vedlikehold eller foreskrevet service Avís sobre el làser Als EUA la impressora està certiﬁcada de conformitat amb els requisits del capítol I apartat J del CFR 21 del Departament de Salut i Serveis Humans per a productes ...

Page 16: ...for this product has been prepared for use by a professional service person and is not intended to be used by others There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product Professional service personnel should understand this and take necessary precautions CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to ...

Page 17: ...f Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen Wartungsfachmann bestimmt Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusät...

Page 18: ...e e regulamentos locais Informació de Seguretat La seguretat d aquest producte es basa en l avaluació i aprovació del disseny original i els components especíﬁcs El fabricant no es fa responsable de les qüestions de seguretat si s utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que n...

Page 19: ...使用来经许可的替换部件制造商不对安全性负责本产品的维护信息仅供专业服务人员使用并不打算证其他人使用本产品在拆卸维修时遭受电击或人员受伤的危险性会增高专业服务人员对这点必须有所了触并采取必要的预防措施当心一可能的伤害本产品中的锂电池不可更换如果不正确更换锂电池可能会有爆炸危险不要再充电拆解或焚烧锂电池丢弃旧的锂电池时应按照制造商的指导及当地法规进行处理 4514 6xx Notices and safety information 19 ...

Page 20: ...4514 6xx 20 ...

Page 21: ...ssages 0 99 99 on page 123 Added the Hard disk failure service check topic in the Diagnostics and troubleshooting chapter See Hard disk failure service check on page 133 Added the 900 error service check topic in the Diagnostics and troubleshooting chapter See 900 error service check on page 149 Replaced the System software error service check with the 900 error service check topic in the Diagnost...

Page 22: ...oard 40X8029 Control panel assembly 40X8292 Redrive assembly 40X8298 Maintenance kit 100 V 40X8439 Maintenance kit 110 V 40X8281 Maintenance kit 200 V 40X8282 Forms and Barcode Card 41X0855 Forms and Barcode Simpliﬁed Chinese Font 41X0857 Forms and Barcode Japanese Font 41X0859 Prescribe Card 41X0840 IPDS card 41X0838 Relocation kit 40X8695 Added MS617dn to the following parts Rear door and cover ...

Page 23: ...e check April 27 2018 Updated the 24x error code tables in the Diagnostics and troubleshooting chapter Updated the 24x 06 service check topic in the Diagnostics and troubleshooting chapter March 9 2018 Updated the Main drive gearbox service check under the Diagnostics and troubleshooting chapter December 19 2017 Updated the graphic for PN 40X9131 to include the MPF links in the assembly Added PN 4...

Page 24: ...X0005 to 40X8051 in the topic Covers in the Parts catalog chapter October 21 2016 Updated the topics Unresponsive imaging unit service check and Blank pages check in the Diagnostic information chapter September 30 2016 Deleted the ﬁrst two steps of the Blank pages check topic in the Fixing print quality issues group in the Diagnostic information chapter August 17 2016 Moved topics on clearing jams...

Page 25: ...the following topics in the Diagnostic information chapter Printer cartridge mismatch service check Unsupported toner cartridge service check Unsupported imaging unit service check Supplies mismatch service check February 18 2016 Added the topic Enabling the security reset jumper in Appendix A Printer speciﬁcations chapter February 10 2016 Removed 41X0003 in the topic Electronics 2 in the Parts ca...

Page 26: ...f LSU polygon or galvo and controller board the printer supports Updated Laser scanning unit LSU removal on page 316 to add information on how to identify the type of LSU polygon or galvo and controller board the printer supports Updated Electronics 1 on page 339 to specify whether the LSU that the printer supports is a polygon or galvo Added in the table these two FRUs Polygon LSU frame PN 41X036...

Page 27: ...rt number 41X0005 to Assembly 1 of the Parts catalog Updated the description of part number 40X8051 in Assembly 1 of the Parts catalog March 3 2014 Added the Restoring solutions licenses and conﬁguration settings topic under Removal precautions Updated the Restoring the printer conﬁguration after replacing the controller board topic Changed the title from eSF backup to Backing up eSF solutions and...

Page 28: ...r 19 2013 Added part number 40X9651 August 13 2013 Added Restoring the printer conﬁguration after replacing the controller board under Removal precautions Controller board removal procedure linked to above item Added 201 20 201 21 and 201 22 error codes Updated Cartridge gearbox service check 4514 6xx Service conventions and change history 28 ...

Page 29: ... 4514 638 M3150 Network Gigabit e Task Duplex printer 4514 649 The diagnostic information in this manual leads you to the correct ﬁeld replaceable unit FRU or part Use the error code charts symptom index and service checks to determine the symptom and then repair the failure After you complete the repair perform tests as needed to verify the repair To begin diagnosing a problem go to Diagnostics a...

Page 30: ...both print quality and the ability of the printer to feed the paper correctly Leave paper in its original wrapper until it is time to use it This limits the exposure of paper to moisture changes that can degrade its performance Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing Extend the time to several days if the storage or transportati...

Page 31: ...to 90 g m2 16 to 24 lb weight paper Use only forms and letterhead printed using an offset lithographic or engraved printing process Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must be able to withstand temperatures up to 230 C 446 F without melting or releasing hazardous emissions Use inks that are...

Page 32: ...eed Recycled paper paper of lower weight 60 g m2 16 lb bond and or lower caliper 3 8 mils 0 1 mm and paper that is cut grain short for portrait or short edge fed printers may have lower bending resistance than is required for reliable paper feeding Before using these types of paper for laser electrophotographic printing consult your paper supplier Remember that these are general guidelines only an...

Page 33: ...h printing temperature may wrinkle or seal envelopes Tips on using labels Print samples on the labels being considered for use before buying large quantities Note Use only paper label sheets Vinyl pharmacy and two sided labels are not supported For more information on label printing characteristics and design see the Card Stock Label Guide available at http support lexmark com When printing on lab...

Page 34: ...Avoid getting ﬁngerprints on the transparencies to prevent print quality problems Before loading transparencies ﬂex fan and straighten the stack to prevent sheets from sticking together Supported paper sizes types and weights Supported paper sizes Note For an unlisted paper size select the closest larger listed size For information on card stock and labels see the Card Stock Label Guide Paper size...

Page 35: ...6 mm 9 x 14 in X X X 1 This size setting formats the page for 216 x 356 mm 8 5 x 14 in unless the size is speciﬁed by the software application 2 Universal is supported only in the standard tray if the paper size is at least 105 x 148 mm 4 1 x 5 8 in Universal is supported only in the optional 250 or 550 sheet tray if the paper size is at least 148 x 210 mm 5 8 x 8 3 in Universal is only supported ...

Page 36: ... and Heavy Paper are supported in duplex mode up to 90 g m2 24 lb paper weight Data security notice 1 The printer contains various types of memory that store printer and network settings information from embedded solutions and user data The following are the types of memory and data that they store Volatile memory The printer uses standard random access memory RAM to buffer user data temporarily d...

Page 37: ...arts are capable of storing memory Printer control panel User interface controller card UICC Controller board Optional hard disk Note The control panel and controller board contain NVRAM 2 After removing the old part return it to your next level of support Tools required for service Flat blade screwdrivers various sizes 0 Phillips screwdriver magnetic 1 Phillips screwdriver magnetic 2 Phillips scr...

Page 38: ...4514 6xx 38 ...

Page 39: ...ections Make sure the printer is properly grounded Check the power cord ground terminal Make sure the power supply line voltage is within 10 of the rated line voltage Make sure the machine is securely installed on a level surface in a well ventilated area Make sure the room temperature is between 16 and 32 C 60 and 90 F and that the relative humidity is between 8 and 80 Avoid sites generating ammo...

Page 40: ...se print quality problems The printer must be in a location that follows the recommended operating environment speciﬁcations See Operating environment on page 361 Check the life status of all supplies Any supply that is low should be replaced Load 20 lb plain letter or A4 paper Make sure the paper guides are properly set and locked From the control panel set the paper size and type to match the pa...

Page 41: ... Quality menu Note 8 is the factory default setting 2 Set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 2 The problem is solved Step 2 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer usi...

Page 42: ...rge roller contact damaged and contaminated Go to step 5 Go to step 6 Step 5 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 6 The problem is solved Step 6 Replace the imaging unit Does the problem remain Go to step 7 The problem is solved Step 7 Make sure that connection JPS1 on the controller board and the connections on the power supply are pro...

Page 43: ...rform a print test Does the problem remain Go to step 10 The problem is solved Step 10 Check if the photoconductor charge contact is bent damaged or not in proper contact with the imaging unit Is the contact free from damage and in proper contact with the imaging unit Go to step 11 Contact the next level of support Step 11 Replace the power supply See Power supply removal on page 289 Does the prob...

Page 44: ...l a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 a Check and remove any packing material left on the imaging unit b Firmly shake the imaging unit to redistribute the toner and then reinstall it Does the problem remain Go to step 4 The problem is solved Step 4 Check the imaging unit for damage and proper installation and replace if necessar...

Page 45: ...the door observe the coupler to see if it moves inward Note With the imaging unit removed the coupler should retract with the door open and move inward when the front door is closed Is the coupler stuck and not moving inward while closing the front door Go to step 6 Go to step 7 4514 6xx Diagnostics and troubleshooting 45 ...

Page 46: ...contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 8 Contact the next level of support Step 8 Check all connections in the power supply If necessary replace the power supply Does the problem remain Go to step 9 The problem is solved Step 9 Reseat cable JPS1 on the controller board Does the problem remain Go to step 10 The...

Page 47: ...ssary remove and then reinstall the transfer roller b Check the transfer roller for contamination and damage Is the transfer roller free of contamination and damage Go to step 13 Go to step 12 Step 12 Replace the transfer roller See Transfer roll removal on page 257 Does the problem remain Go to step 13 The problem is solved 4514 6xx Diagnostics and troubleshooting 47 ...

Page 48: ...Depending on the printer model reseat the following cables on the controller board JVIDEO and JGLV1 MS31x MS41x MS51x and MS61x J6 and JLSU1 MS610de and MX61xde JMM1 and JLSU1 MX31x MX41x MX51x and MX61x Does the problem remain Go to step 15 The problem is solved Step 15 Replace the laser printhead See Laser scanning unit LSU removal on page 316 Does the problem remain Contact the next level of su...

Page 49: ...e printer is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved 4514 6xx Diagnostics and troubleshooting 49 ...

Page 50: ... roller contact B on the right side of the imaging unit for damage and contamination Is the charge roller contact damaged and contaminated Go to step 4 Go to step 5 Step 4 Repair or replace the charge roller contact on the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Go to step 6 The problem is solved 4514 6xx Diagn...

Page 51: ...k the high voltage metal contacts on the imaging unit for damage If necessary replace the imaging unit Does the problem remain Go to step 9 The problem is solved Step 9 Check cable JPS1 from the controller board to the power supply for proper connection Is the cable properly connected Go to step 11 Go to step 10 Step 10 Reseat the cable Does the problem remain Go to step 11 The problem is solved S...

Page 52: ...rkness in the Quality menu Note 8 is the factory default setting Does the problem remain Go to step 4 The problem is solved Step 4 From the control panel set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper type texture and weight from Printing Preferen...

Page 53: ...contact with the imaging unit Are the contacts free from damage not bent and in proper contact with the imaging unit Go to step 10 Contact the next level of support Step 10 Check all connections on the power supply for proper connection Is the power supply properly connected Contact the next level of support Go to step 11 Step 11 Replace the connections Does the problem remain Go to step 12 The pr...

Page 54: ...factory default setting 2 Set the paper type texture and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 a Remove the toner cartridge and imaging unit b Push either side of the transfer roller located below the imaging unit to check if it depresses and bounces back into place c If the transfer roller does not depress and bounce b...

Page 55: ...e the transfer roller See Transfer roll removal on page 257 Does the problem remain Go to step 9 The problem is solved Step 9 Clean the printhead lens See Cleaning the printhead lenses on page 332 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B...

Page 56: ...nnected Go to step 15 Go to step 14 Step 14 Replace the connections Does the problem remain Go to step 15 The problem is solved Step 15 Replace the cartridge gearbox See Cartridge gearbox removal on page 238 Does the problem remain Go to step 16 The problem is solved Step 16 Replace the controller board See Controller board removals on page 247 Does the problem remain Contact the next level of sup...

Page 57: ...ype and weight in the Paper menu to match the paper loaded Does the problem remain Go to step 5 The problem is solved Step 5 Depending on the operating system specify the paper size from Printing Preferences or Print dialog Does the problem remain Go to step 6 The problem is solved Step 6 Remove paper from the tray and then turn it over Does the problem remain Go to step 7 The problem is solved St...

Page 58: ...a fresh package Note The amount of moisture in paper affects both print quality and printer ability to feed paper correctly b Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 3 The problem is solved Step 3 Make sure that the fuser entry guide is free of waste toner and dust Warning Potential ...

Page 59: ...tep 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Check if the distance between repeating defects is equal to 3 15 inches 85 mm Does the distance between repeating defects equal to 3 15 inches 85 mm Go to step 4 Contact the next level of support Step 4 Replace the fuser See Fuser removal on page 314 Does the problem remain Go to step 5 The problem is ...

Page 60: ...nter supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 5 Go to step 4 Step 4 Remove the paper and then load a supported one Does the problem remain Go to step 5 The problem is solved Step 5 Check the tray pick roller for excess wear and contamination Is the pick roller free from excess wear and contamination Go to s...

Page 61: ... the paper loaded Does the problem remain Go to step 11 The problem is solved Step 11 Check if the printer supports the paper loaded Note For a complete list of supported paper see the printer User s Guide Is the paper supported Go to step 13 Go to step 12 Step 12 Remove the paper and then load a supported one Does the problem remain Go to step 13 The problem is solved Step 13 Check the MPF pick r...

Page 62: ...plier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 Remove and then reinstall the imaging unit Does the problem remain Go to step 4 The problem is solved Step 4 Replace the imaging unit Does the problem remain Go to step 5 The problem is ...

Page 63: ...ter is using a third party cartridge then refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuine and supported toner cartridge Does the problem remain Go to step 3 The problem is solved Step 3 Turn off the printer wait for 10 seconds and then turn on the printer Does the problem remain Go to step 4...

Page 64: ...em remain Contact the next level of support The problem is solved Vertical light bands check Actions Yes No Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge refer the users to their cartridge supplier Is the printer using a genuine and supported toner cartridge Go to step 3 Go to step 2 Step 2 Install a genuin...

Page 65: ...on page 316 Does the problem remain Go to step 5 The problem is solved Step 5 Replace the imaging unit Does the problem remain Contact the next level of support The problem is solved Vertical dark bands check Actions Yes No Step 1 Check if the printer is using a genuine and supported Lexmark toner cartridge Note If the printer is using a third party cartridge then refer the users to their cartridg...

Page 66: ...d add a cover to the fan inlet vent to block the light from entering the printer or contact the next level of support Does the problem remain Go to step 5 The problem is solved Step 5 If a separator plastic A is stuck inside the imaging unit or if there are other obstructions between the charge roller and photoconductor drum then remove them Does the problem remain Contact the next level of suppor...

Page 67: ...3 The problem is solved Step 3 a Remove any packing material left on the imaging unit including the red separator plastic A Note You may need a pair of pliers to remove a piece of broken plastic inside the imaging unit b Check the charge roller contact B on the right side of the imaging unit for damage and proper installation Is the charge roller contact damaged and contaminated Go to step 4 Go to...

Page 68: ...ging unit contacts Does the problem remain Go to step 8 The problem is solved Step 8 Check connection JPS1 on the controller board and the connections on the power supply Are the connections properly connected Go to step 10 Go to step 9 Step 9 Reconnect the cables Does the problem remain Go to step 10 The problem is solved Step 10 Replace the power supply See Power supply removal on page 289 Does ...

Page 69: ...match the paper loaded Note Make sure that the printer supports the paper loaded For a complete list of supported paper see the printer User s Guide Does the problem remain Go to step 4 The problem is solved Step 4 a Update the ﬁrmware to the latest version available b Enter the Diagnostics menu and then change the EngSetting 14 value to 48 Note You can also change the setting through a bundle ﬁle...

Page 70: ...page 332 Note This is applicable only to models installed with a galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth digit character assigned should be in the 0 9 or B N range Example 4514 20HH 007CR Does the problem remain Go to step 8 The problem is solved Step 8 Check if the imaging unit contacts B are contaminated or bent out of proper position Are ...

Page 71: ...tep 11 Step 11 Replace the connections Does the problem remain Go to step 12 The problem is solved Step 12 Replace the power supply See Power supply removal on page 289 Does the problem remain Go to step 13 The problem is solved Step 13 Replace the printhead See Laser scanning unit LSU removal on page 316 Does the problem remain Contact the next level of support The problem is solved Fine lines ar...

Page 72: ... panel adjust the Toner Darkness setting to 7 a From the Settings menu navigate to Print Settings Quality menu Pixel Boost Fonts Submit b From the Quality menu select Toner Darkness and then adjust the setting to 7 c Submit the changes Note Adjusting the Toner Darkness setting to 7 results in a slightly lighter print You may leave the Toner Darkness value at 8 in order to maintain the darkness tha...

Page 73: ...maging unit Does the problem remain Go to step 4 The problem is solved Step 4 Check if a separator plastic A or a piece of it is stuck inside the imaging unit or if there are any other obstructions between the charge roller and photoconductor drum Is the imaging unit free from any separator plastic fragments or other obstructions Go to step 6 Go to step 5 Step 5 Using a pair of pliers remove the s...

Page 74: ... contact block damaged or improperly installed Go to step 8 Contact the next level of support Step 8 Reinstall or replace the imaging unit contact block Does the problem remain Contact the next level of support The problem is solved Compressed images appear on prints check 4514 6xx Diagnostics and troubleshooting 74 ...

Page 75: ... coupler move freely or appear damaged Go to step 2 Go to step 3 Step 2 Replace the imaging unit Does the problem remain Go to step 3 The problem is solved Step 3 Replace the main drive gearbox See Main drive gearbox removal on page 229 Does the problem remain Contact the next level of support The problem is solved Incorrect margins on prints check 4514 6xx Diagnostics and troubleshooting 75 ...

Page 76: ...ize speciﬁed in the tray settings Does the problem remain Go to step 3 The problem is solved Step 3 Depending on your operating system specify the paper size from Printing Preferences or from the Print dialog Does the problem remain Go to step 4 or contact the next level of support The problem is solved Step 4 a Enter the Diagnostics menu and then select Registration b Adjust the margins as necess...

Page 77: ... weight in the Paper menu to match the paper loaded Does the problem remain Go to step 4 The problem is solved Step 4 Remove and then reinstall the fuser Does the problem remain Go to step 5 The problem is solved Step 5 Replace the fuser See Fuser removal on page 314 Does the problem remain Go to step 6 The problem is solved Step 6 Reseat the connections on the power supply Does the problem remain...

Page 78: ...eakage Go to step 4 Go to step 5 Step 4 Replace the imaging unit Does the problem remain Go to step 5 The problem is solved Step 5 Check if toner specks appear only on the edges or back side of the pages Do toner specks appear only on the edges or back side of the pages Go to step 6 Go to step 7 Step 6 Replace the transfer roller See Transfer roll removal on page 257 Does the problem remain Go to ...

Page 79: ...aper ﬁll indicator Do not slide paper into the tray Load paper as shown in the illustration Make sure that the paper guides are properly positioned Push the tray ﬁrmly into the printer after loading paper Use recommended paper Use only recommended paper or specialty media Do not load wrinkled creased damp bent or curled paper Flex fan and straighten paper before loading it Do not use paper that ha...

Page 80: ...bin after a jammed page has been cleared Check your printed output stack for discarded pages When Jam Recovery is set to On or Auto the printer reprints jammed pages However the Auto setting does not guarantee that the page will print 1 5 6 2 3 4 Area Printer control panel message What to do 1 Standard bin x page jam clear standard bin 20y xx Remove the jammed paper 2 Rear door x page jam open rea...

Page 81: ...he front door then remove the toner cartridge imaging unit and jammed paper x page jam open front door 20y xx CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 1 Press the button on the right side of the printer and then open the front door 2 1 2 Pull the toner cartridge out using the handle 451...

Page 82: ...s 4 Lift the green ﬂap in front of the printer 5 Place the imaging unit aside on a ﬂat smooth surface Warning Potential Damage Do not expose the imaging unit to direct light for more than 10 minutes Extended exposure to light may cause print quality problems 6 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 6xx Diagnostics ...

Page 83: ...ert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer and then insert the cartridge into the printer 9 Close the front door 10 From the printer control panel touch to clear the message and continue printing For non touch screen printer models select Next Clear the jam press OK 4514 6xx Diagnostics and troubleshooting 83 ...

Page 84: ...ess to clear the message and continue printing x page jam open rear door 20y xx 1 Press the button on the right side of the printer and then open the front door 2 1 2 Gently pull down the rear door CAUTION HOT SURFACE The inside of the printer might be hot To reduce the risk of injury from a hot component allow the surface to cool before touching it 4514 6xx Diagnostics and troubleshooting 84 ...

Page 85: ...h side and then gently pull it out Note Make sure all paper fragments are removed 4 Close the rear and front doors 5 From the printer control panel press to clear the message and continue printing 4514 6xx Diagnostics and troubleshooting 85 ...

Page 86: ...rom a hot component allow the surface to cool before touching it 1 Pull the tray completely out of the printer 2 Locate the blue lever and then pull it down to release the jam 3 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 6xx Diagnostics and troubleshooting 86 ...

Page 87: ...ar the jam press OK x page jam open tray 1 241 xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 6xx Diagnostics and troubleshooting 87 ...

Page 88: ... 24y xx 1 Pull the tray completely out of the printer Note The message on the printer display indicates the tray where the jammed paper is located 2 Firmly grasp the jammed paper on each side and then gently pull it out Note Make sure all paper fragments are removed 4514 6xx Diagnostics and troubleshooting 88 ...

Page 89: ... Note Make sure all paper fragments are removed 2 Flex the sheets of paper back and forth to loosen them and then fan them Do not fold or crease the paper Straighten the edges on a level surface 3 Reload paper into the multipurpose feeder Note Make sure the paper guide lightly rests against the edge of the paper 4 From the printer control panel touch to clear the message and continue printing For ...

Page 90: ...Printhead motor not locked when media reaches the input sensor Go to Sensor input image jam service check on page 94 200 11 Printhead motor fell out of lock after page reaches the input sensor Go to Sensor input image jam service check on page 94 Mirror motor got locked and then lost it again before the initial lock timeout Go to Laser scanning unit LSU service check on page 136 200 12 Printhead w...

Page 91: ...cy cover switch Go to Laser scanning unit LSU service check on page 136 200 33 Input sensor covered too quickly Go to Sensor input early late arriving service check on page 92 200 35 Input sensor covered too long Source x Go to Sensor input early late arriving service check on page 92 200 38 Interpage servo gap smaller than expected for galvo offset target evaluation Go to Sensor input early late ...

Page 92: ...d perform a sensor test Diagnostics Menu Base Sensor Test Input Does the sensor state on the control panel display change when it is toggled Go to step 5 Replace the input sensor See Duplex sensor and input sensor removal on page 292 Step 5 Does the error remain Contact the next level of support The problem is solved Sensor input early late arriving service check Action Yes No Step 1 Check the pap...

Page 93: ...ensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 6 Clear the paper path of any media fragments Step 6 Check the media present sensor and media present sensor ﬂag for Proper operation Wear or damage Do they properly operate and are they free of wear or damage Go to step 7 Replace either the media present sensor or media present sensor ﬂag or b...

Page 94: ... Step 3 Check the input sensor cable for proper connection Is it properly connected Go to step 4 Reseat the cable Step 4 POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Tests Tray 1 Does it pass the test Go to step 5 Replace the LSU See Laser scanning unit LSU removal on page 316 Step 5 POR into the Diagnostics menu and perform a sensor test Diagnostics...

Page 95: ...rotates when doing the feed test Does it rotate when doing the feed test Go to step 4 Replace the main drive gearbox See Main drive gearbox removal on page 229 Step 4 Check the fuser gear for damage or toner contamination Is it free of damage and contamination Replace the controller board See Controller board removals on page 247 Replace the fuser See Fuser removal on page 314 201 paper jams 201 p...

Page 96: ...ion Action 202 01 Exit sensor is covered during warm up Go to Sensor fuser exit jam service check on page 97 202 03 Media did not reach the fuser exit sensor Go to Sensor fuser exit jam service check on page 97 202 05 Exit sensor covered too long or exit sensor did not clear ahead of a sheet Go to Sensor fuser exit jam service check on page 97 202 13 Restart attempted after an internal jam without...

Page 97: ... Sensor fuser exit jam service check on page 97 202 45 During warm up ﬂush sheet detected too long over exit sensor Go to Sensor fuser exit jam service check on page 97 Sensor fuser exit jam service check Action Yes No Step 1 Check the input sensor area for jammed media fragments Is the paper path free of partially fed or jammed media Go to step 2 Clear the paper path of any media fragments Step 2...

Page 98: ...versing into duplexer Go to Duplex service check on page 98 230 28 Bouncy duplex sensor never made Go to Duplex service check on page 98 232 03 Input sensor never detected sheet from internal duplex path Go to Duplex service check on page 98 232 10 Feed error picking from the duplexer Go to Duplex service check on page 98 Duplex service check Action Yes No Step 1 a Remove the rear cover See Rear d...

Page 99: ...oes the error remain Contact the next level of support The problem is solved 241 paper jams 241 paper jam messages Error code Description Action 241 01 Paper over tray 1 pass through sensor on warmup Go to Tray 1 jam service check on page 101 241 02 Sensor input early arriving jam Go to Tray 1 jam service check on page 101 241 03 Tray 1 pass through sensor never became covered when feeding a sheet...

Page 100: ...he media pick process Go to Tray 1 jam service check on page 101 241 41 Media feeder motor stall in tray 1 Go to Tray 1 jam service check on page 101 241 42 Media feeder motor pick motor under speed in tray 1 Go to Tray 1 jam service check on page 101 241 43 Media feeder motor stalled on the last pick attempt in tray 1 Go to Tray 1 jam service check on page 101 241 44 Motor 2 Separator Passthrough...

Page 101: ...tep 6 Replace the front input guide See Front input guide removal on page 285 Step 6 a POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Test Tray 1 Continuous b Cancel the test after ﬁve pages Does the printer successfully feed the ﬁve pages into the output bin Go to step 8 Go to step 7 Step 7 Observe the location of the jammed paper Are the ﬁrst page fe...

Page 102: ... free of damage Go to step 13 Replace the media present sensor or ﬂag See Media present sensor removal on page 297 or Media present sensor ﬂag removal on page 299 Step 13 Does the error remain Contact the next level of support The problem is solved 24x 06 service check Action Yes No Step 1 Check the paper for damage moisture or waviness Replace with new paper if necessary Does the problem remain G...

Page 103: ...y 2 pass through sensor never became uncovered when feeding a sheet from an option below Go to Option tray jam service check on page 108 242 06 Failed to feed from Tray 2 Paper present sensing indicates media is in the tray Go to 24x 06 service check on page 102 242 09 Tray 2 pick motor lost encoder Go to Option tray jam service check on page 108 242 11 Autocomp Pick Lift Motor Encoder Never Detec...

Page 104: ... tray jam service check on page 108 242 42 Motor 1 Pick Lift Elevator motor PWM overﬂow error underspeed Motor underspeed max PWM and motor underspeed typical accordion jam Go to Option tray jam service check on page 108 242 43 Motor 1 Pick Lift motor ramp end ramp did not reach speed typical pack feed paper jam Go to Option tray jam service check on page 108 242 44 Motor 2 Separator Passthrough m...

Page 105: ...or ramp up error in tray 3 Go to Option tray jam service check on page 108 243 14 Sheets ﬂushed from paper path either due to feed error or cartridge error Go to Option tray jam service check on page 108 243 15 One or more trays located above the source tray 3 has been pulled Go to Option tray jam service check on page 108 243 16 The engine timed out waiting for the tray 3 to report ready before t...

Page 106: ...l pack feed paper jam Go to Option tray jam service check on page 108 243 47 Motor 3 motor stalled Go to Option tray jam service check on page 108 243 48 Motor 3 motor PWM overﬂow error underspeed Motor underspeed max PWM and motor underspeed typical accordion jam Go to Option tray jam service check on page 108 243 49 Motor 3 motor ramp end ramp did not reach speed typical pack feed paper jam Go t...

Page 107: ...ile trying to pick a sheet and that leading edge was not detected by tray sensor Go to Option tray jam service check on page 108 244 20 Took too long to ramp up dc feed motor in tray 4 Go to Option tray jam service check on page 108 244 21 Pick motor stall in tray 4 Go to Option tray jam service check on page 108 244 22 Tray 4 pick motor underspeed Go to Option tray jam service check on page 108 2...

Page 108: ...ch speed typical pack feed paper jam Go to Option tray jam service check on page 108 Option tray jam service check Action Yes No Step 1 Restart the printer Does it fail to complete the POST sequence and display a 242 01 error Replace the option tray Go to step 2 Step 2 a POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Test Select an option tray Continuo...

Page 109: ...the ACM assembly See ACM assembly removal on page 322 Step 8 POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Test Select an option tray Does the pick lift motor gearbox pass the test Go to step 9 Replace the option tray Step 9 Does the error remain Contact the next level of support The problem is solved 25y paper jams 250 paper jam messages Error code D...

Page 110: ... of debris Check both for wear or damage Are they free of damage Go to step 4 Replace the MPF pick roller and separator pad See MPF pick roller removal on page 279 and Separator pad removal on page 287 Step 4 a Remove the left cover b POR into the Diagnostics menu and perform a feed test Diagnostics Menu Input Tray Tests Feed Tests Multi Purpose Feeder c Check the MPF solenoid for proper operation...

Page 111: ...n printer models press to conﬁrm Cartridge nearly low 88 xy If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to conﬁrm Cartridge very low x estimated pages remain 88 xy You may need to replace the toner cartridge very soon For more information see the Replacing supplies section of the User s Guide If nece...

Page 112: ... orientation Try one or more of the following Load the correct paper size and type in the tray verify the paper size and type settings are speciﬁed in the Paper menu on the printer control panel and then select Finished changing paper For non touch screen printer models press to conﬁrm Cancel the print job Close front door Close the front door of the printer Complex page some data may not have pri...

Page 113: ...pported one Error reading USB hub Remove hub An unsupported USB hub has been inserted Remove the USB hub and then install a supported one Imaging unit low 84 xy You may need to order an imaging unit If necessary select Continue on the printer control panel to clear the message and continue printing For non touch screen printer models press to conﬁrm Imaging unit nearly low 84 xy If necessary selec...

Page 114: ...ll additional printer memory or select Continue on the printer control panel to disable Resource Save clear the message and continue printing For non touch screen printer models press to conﬁrm Insufficient memory to collate job 37 Try one or more of the following From the printer control panel select Continue to print the part of the job already stored and begin collating the rest of the print jo...

Page 115: ... more of the following Load the tray or feeder with the correct size and type of paper To use the tray that has the correct size or type of paper select Finished loading paper on the printer control panel For non touch screen printer models press to conﬁrm Note If the printer ﬁnds a tray that has the correct size and type of paper then it feeds from that tray If the printer cannot ﬁnd a tray that ...

Page 116: ...e feeder when Continue or is selected then the printer manually overrides the request and then prints from an automatically selected tray Cancel the current job Load manual feeder with custom string paper orientation Try one or more of the following Load the feeder with the correct size and type of paper Depending on your printer model touch Continue or press to clear the message and continue prin...

Page 117: ...screen printer models press to conﬁrm Maintenance kit nearly low 80 xy For more information contact customer support at http support lexmark com or your service representative If necessary select Continue to clear the message and continue printing For non touch screen printer models press to conﬁrm Maintenance kit very low x estimated pages remain 80 xy You may need to replace the maintenance kit ...

Page 118: ...e Use of third party supplies or parts can affect warranty coverage Damage caused by the use of third party supplies or parts may not be covered by the warranty To accept any and all of these risks and to proceed with the use of non genuine supplies or parts in your printer press and hold and the button on the printer control panel simultaneously for 15 seconds For non touch screen printer models ...

Page 119: ... Guide If the imaging unit is installed then remove the unresponsive imaging unit and then reinstall it Note If the message appears after reinstalling the supply then the imaging unit is defective Replace the imaging unit Remove paper from standard output bin Remove the paper stack from the standard bin The printer automatically detects paper removal and resumes printing If removing the paper does...

Page 120: ...in 80 xy Contact customer support at http support lexmark com or your service representative and then report the message The printer is scheduled for maintenance Replace unsupported cartridge 32 xy Remove the toner cartridge and then install a supported one to clear the message and continue printing For more information see the instruction sheet that came with the supply or see the Replacing suppl...

Page 121: ...ftware error 54 Try one or more of the following From the printer control panel select Continue to continue printing For non touch screen printer models press to conﬁrm Turn off the printer and then turn it back on Update the network ﬁrmware in the printer or print server For more information contact customer support Standard parallel port disabled 56 From the printer control panel select Continue...

Page 122: ...entation and continue printing For non touch screen printer models press to conﬁrm Format the ﬂash memory Note If the error message remains then the ﬂash memory may be defective and need to be replaced Unsupported option in slot x 55 1 Turn off the printer 2 Unplug the power cord from the electrical outlet 3 Remove the unsupported option card from the printer controller board and then replace it w...

Page 123: ...ice check on page 126 31 44 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 126 31 45 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 126 31 46 Missing or unresponsive toner cartridge Go to Unresponsive toner cartridge service check on page 126 31 60 Missing or unresponsive imaging unit Go to Unrespon...

Page 124: ...vice check on page 127 32 16 Unsupported cartridge Go to Unsupported toner cartridge service check on page 126 32 17 Unsupported imaging unit Go to Unsupported imaging unit service check on page 127 32 19 Unsupported cartridge Go to Unsupported toner cartridge service check on page 126 32 20 Unsupported imaging unit Go to Unsupported imaging unit service check on page 127 32 22 Unsupported cartrid...

Page 125: ...vice check on page 131 37 Insufficient collation area Go to Insufficient memory service check on page 131 38 Memory full Go to Insufficient memory service check on page 131 41 01 Imaging unit cartridge mismatch Go to Supplies mismatch service check on page 130 41 10 Cartridge imaging unit mismatch Go to Supplies mismatch service check on page 130 42 Printer cartridge region mismatch Go to Printer ...

Page 126: ...troller board removals on page 247 Replace the toner cartridge smart chip contact See Toner cartridge smart chip contact removal on page 251 Unsupported toner cartridge service check Action Yes No Step 1 a Check if the toner cartridge is a supported and genuine Lexmark supply If not then replace it b Make sure that the toner cartridge is properly installed c Check the toner cartridge toner cartrid...

Page 127: ...the printer conﬁguration after replacing the controller board on page 205 Does the problem remain Contact the next level of support The problem is solved Unsupported imaging unit service check Action Yes No Step 1 a Check if the imaging unit is a supported and genuine Lexmark supply If not then replace it b Make sure that the imaging unit is properly installed c Make sure that the latest ﬁrmware i...

Page 128: ...ep 3 Check the imaging unit smart chip contact for damaged pins Is it free of damage Replace the controller board See Controller board removals on page 247 Replace the printer Toner smart chip compatibility service check Action Yes No Step 1 Check if the toner cartridge is a supported and genuine Lexmark supply If not then replace it Does the error remain Go to step 2 The problem is solved Step 2 ...

Page 129: ...ine settings to their defaults Diagnostics Menu Printer Setup Defaults c Restore the EP setup settings to their defaults Diagnostics Menu EP Setup Defaults Does the error remain Go to step 2 The problem is solved Step 2 Check the input tray for damage Is it free of damage Go to step 3 Replace the input tray Step 3 a Make sure the index sensor is free of debris b Check it for damage Is it free of d...

Page 130: ...ar or damage and does the main drive motor rotate Go to step 8 Replace the main drive gearbox See Main drive gearbox removal on page 229 Step 8 Replace the controller board Does the error remain Problem is solved Contact the next level of support Supplies mismatch service check Action Yes No Step 1 a Check if the toner cartridge and imaging unit are supported and genuine Lexmark supplies If not th...

Page 131: ...Defaults Restore Base c Remove the memory card d Restart the printer Does the error remain Replace the controller board See Controller board removals on page 247 Replace the memory card Flash full service check Action Yes No Step 1 Format the ﬂash memory Navigate to Settings Print Settings Utilities then select Format Flash Does the error remain Go to step 2 The problem is solved Step 2 Remove the...

Page 132: ...tep 3 Check the contacts for damaged pins Are they free of damage Contact the next level of support Replace the printer Toner cartridge low service check Action Yes No Step 1 Replace the toner cartridge Does the problem remain Go to step 2 The problem is solved Step 2 a Make sure the toner cartridge smart chip contact cable JARW1 is properly connected to the controller board b Make sure the contac...

Page 133: ... The problem is solved Step 3 a Make sure that the hard disk cable is properly installed b Check the cable for damage and replace if necessary Does the problem remain Go to step 4 The problem is solved Step 4 a Make sure that the hard disk is properly installed b Check the hard disk for damage and replace if necessary Does the problem remain Go to step 5 The problem is solved Step 5 Check the cont...

Page 134: ... Laser scanning unit LSU service check on page 136 111 01 Downlevel ASIC detected 111 20 Mirror motor lock is asserted before the motor is turned on Note This error is applicable only to printer models installed with a polygon LSU 111 30 Failed to identify the printhead Note This error is applicable only to printer models installed with a polygon LSU 111 31 Printhead never delivered HSYNCs 111 32 ...

Page 135: ... not completed Note This error is applicable only to printer models installed with a polygon LSU 111 40 Wrong printhead installed Go to Laser scanning unit LSU service check on page 136 111 50 Open loop printhead error open loop sweep state 111 51 Open loop printhead error open loop sweep state 111 52 Open loop printhead error check prelim amp state 111 53 Open loop printhead error enable amp Kp s...

Page 136: ...board are compatible Check the serial number of the printer to determine whether the LSU is galvo or polygon The LSU is galvo if the sixth digit character assigned is in the 0 9 or B N range example 4514 20HH 007CR It is polygon if the sixth digit character assigned is in the P Z range example 4514 2ZHH 007CR Note Galvo and polygon LSU parts are not interchangeable Check the color of the controlle...

Page 137: ...erform the service check to resolve the error code shown Does the problem remain Go to step 6 The problem is solved Step 6 Check the LSU for damages and replace if necessary Installation note Mechanical and electronic LSU adjustments are required to complete the installation of the LSU See Printhead assembly adjustments on page 225 Does the problem remain Go to step 7 The problem is solved Step 7 ...

Page 138: ...ailed to reach EP warm up temperature in time 121 29 Fuser failed to reach pre heat temperature for motor start during warm up 121 30 Fuser failed to reach printing temperature by the time a page reached the fuser Go to Fuser service check on page 138 121 31 Fuser is too hot Global temperature check 121 32 Open fuser main thermistor 121 33 Open fuser edge thermistor 121 34 Open fuser backup roll t...

Page 139: ...ser removal on page 314 Step 4 a Turn off the printer b Remove the rear door and cover c Disconnect the fuser cable connected to PCN5 of the power supply d Check for approximate correct resistance on the fuser cable 220V fuser 43 ohms 110V fuser 10 ohms 100V fuser 8 ohms Is the resistance equal to any of the above values Perform an LVPS service check See LVPS service check on page 140 Replace the ...

Page 140: ...e Electrical speciﬁcations on page 359 Does the problem remain Go to step 2 The problem is solved Step 2 Check if the power supply cable is properly connected to the controller board Is it properly connected Go to step 3 Reseat the cables Step 3 a Turn off the printer b Remove the power cord c Measure the resistance between terminals A and D of the power supply socket Is the resistance approximate...

Page 141: ... Is it free of loose toner Go to step 2 Clean the sensor Step 2 Check the toner density sensor for proper operation a Lower the ACM assembly b Move the toner density sensor wiper from left to right Does it move freely Go to step 3 Reinstall the wiper properly If it still cannot move freely replace the toner density sensor See Toner density sensor removal on page 295 Step 3 Check the toner density ...

Page 142: ...k the imaging unit contacts and spring for proper installation or damage Are the contacts and spring properly installed and damaged Go to step 3 Go to step 5 Step 3 Check if the imaging unit contacts and spring are beyond repair Are the contacts and spring beyond repair Contact the next level of support Go to step 4 Step 4 Straighten the imaging unit contacts and install the spring properly Does t...

Page 143: ...arbox service check Action Yes No Step 1 Remove the main drive gearbox and check for any debris Is it free of debris Go to step 2 Remove the debris Step 2 Check the gears of main drive gearbox for wear or damage Are they free of wear or damage Go to step 3 Replace the main drive gearbox See Main drive gearbox removal on page 229 Step 3 Check the main drive motor for proper operation a Remove the m...

Page 144: ... gearbox for the following Gear tooth breakage Freedom of rotation Is it free of wear or damage Go to step 3 Replace the pick lift motor gearbox See Pick Lift motor gearbox removal on page 305 Step 3 Check the cable JLIFT1 on the controller board Is it properly connected and free of damage Go to step 4 Replace the pick lift motor gearbox See Pick Lift motor gearbox removal on page 305 Step 4 Repla...

Page 145: ...st ﬁrmware is installed Does the problem remain Go to step 4 The problem is solved Step 4 Run a print test Does the problem remain Go to step 5 The problem is solved Step 5 Replace the toner cartridge Does the problem remain Go to step 6 The problem is solved Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage Does it rotate properly and is it free of wear or...

Page 146: ...ervice check Action Yes No Step 1 a Make sure that the cable JFAN1 is properly connected to the controller board b Check if the cooling fan is rotating properly Is it rotating properly Go to step 2 Replace the cooling fan See Cooling fan removals on page 243 Step 2 a Turn off the printer and disconnect JFAN1 from the controller board b Turn on the printer and measure the voltage across JFAN1 Is th...

Page 147: ...ng the controller board Warning Potential Damage Do not replace the controller board unless directed by your next level of support 1 Collect the history information and ﬁrmware logs Fwdebug and logs tar gz from the SE menu 2 Collect the settings from the menu settings page 3 Collect information from the user Note Not all of the items are retrievable from the printer you are working on A Collecting...

Page 148: ...essed log ﬁle Take note of the destination folder where the log ﬁle is saved C Collecting the settings from the menu settings page Note The menu settings page is different for each printer For more information see the User s Guide Your next level of support will tell you which page they want to see Copying the menu settings page from the Embedded Web Server EWS Note Make sure that your printer is ...

Page 149: ... step 4 Step 3 See the error code and its service instructions in the printer Service Manual Does the problem remain Go to step 4 The problem is solved Step 4 a Turn off the printer b At the rear of the printer disconnect the network cable USB cable and fax line c Turn on the printer Does the problem remain Go to step 12 Go to step 5 Step 5 a From the control panel navigate to the Reports menu b S...

Page 150: ... check if the ﬁrmware level is older than the latest available version Is the ﬁrmware version older and does the customer agree to update the ﬁrmware Go to step 11 Contact the next level of support Step 11 Update the ﬁrmware to the latest version Does the problem remain Go to step 12 The problem is solved Step 12 a Turn off the printer b Make sure that all the cables on the controller board and sc...

Page 151: ...he printer has any of the following components installed Memory options Fax card Modem Wireless and network option cards Is any of the components installed Go to step 18 Go to step 21 Step 18 a Turn off the printer b Remove all the installed components c Turn on the printer Does the problem remain Go to step 21 Go to step 19 Step 19 a Turn off the printer b Install the following components one at ...

Page 152: ...n update the ﬁrmware If the error continues occurring then check the controller board Go to Controller board service check on page 165 94y errors 94y error messages Error code Description Action 940 xx RIP to engine communication failure the zero crossing signal used for fuser control in the low voltage LV power supply has failed or the wrong low voltage power supply has been installed Go to LVPS ...

Page 153: ...le multi bit failure Replace the controller board 956 xx RIP card failure processor failure Replace the controller board 956 01 Processor temperature is over the limit Replace the controller board 957 xx RIP card failure ASIC failure Replace the controller board 958 xx Controller Board NAND Failure printer has performed more than 100 shift and reﬂash operations as a result of ECC bit corrections R...

Page 154: ...o to Control panel assembly removals on page 265 Does the error remain Go to step 5 The problem is solved Step 4 Replace the current controller board assembly with the original controller board assembly Go to Controller board removals on page 247 Does the problem continue Go to step 6 The problem is solved Step 5 Replace the original control panel assembly with a new and not previously installed c...

Page 155: ...failure 959 25 Insufficient device space during HW prog 959 26 Incremental counter reset exceeds maximum value 959 27 Increment count failed due to max value limit 959 28 Invalid SP Memory Conﬁguration 959 30 Pensive library ﬂagged an invalid argument s Go to Invalid ﬁrmware controller board service check on page 156 959 31 Pensive library ﬂagged an invalid device address 959 32 Failure to init ph...

Page 156: ...oad Emulation Cyclic Redundancy Check CRC Error checksum failure detected in the emulation header or emulation ﬁle Go to Download emulation cyclic redundancy service check on page 156 RAM memory error service check Action Yes No Replace the bad memory card Does the error remain Contact the next level of support The problem is solved Download emulation cyclic redundancy service check Action Yes No ...

Page 157: ...ork error Flash parts failed while programming network port Network port error service check Action Yes No Step 1 Check the network cable for proper connection and damage and replace if necessary Does the problem remain Go to step 2 The problem is solved Step 2 Check the controller board network port for proper operation and damage and replace the controller board if necessary Does the problem rem...

Page 158: ...xx Invalid command received by the speciﬁed device 984 xx Invalid command parameter received by the speciﬁed device Option communication error service check Action Yes No Step 1 Make sure that the optional hardware is compatible with the printer Does the problem remain Go to step 2 The problem is solved Step 2 Make sure that the ﬁrmware of the engine and options are compatible Are the ﬁrmware of t...

Page 159: ... 99y error messages Error code Description Action 990 xx An equipment check condition has occurred in the speciﬁed device but the device is unable to identify the exact component failure The device can be Engine Duplex Tray x Env Feeder Output Bin x applicable only for single bin devices Bins x to y applicable only for multiple bin devices Go to Option communication error service check on page 158...

Page 160: ...ck on page 163 324 59 Motor 3 PWM underﬂow motor overspeed Go to Option tray ACM motor service check on page 163 325 60 Hardware error Board ID unknown Go to Option tray controller card service check on page 163 325 61 Hardware error Option type unknown Go to Option tray controller card service check on page 163 325 62 Hardware error Product ID unknown Go to Option tray controller card service che...

Page 161: ...eck on page 163 341 51 Motor 1 Pick Lift motor no ﬁrst encoder Go to Option tray pick lift motor service check on page 162 341 52 Motor 1 Pick Lift motor stop error Go to Option tray pick lift motor service check on page 162 341 53 Motor 1 Pick Lift PWM underﬂow motor overspeed Go to Option tray pick lift motor service check on page 162 342 54 Motor 2 Separator Passthru motor no ﬁrst encoder Go to...

Page 162: ...ontact the next level of support Replace the tray Option tray separator pass through motor service check Action Yes No Step 1 a Remove the option tray insert b Check the separator roll assembly gear under the tray base for the following Gear tooth breakage Freedom of rotation Does it move freely and is it free of wear or damage Go to step 2 Replace the tray Step 2 Check the cable J10 on the option...

Page 163: ...am message Go to step 3 Replace the ACM assembly See ACM assembly removal on page 322 Step 3 Is the ACM gear free of wear or damage Contact the next level of support Replace the ACM assembly See ACM assembly removal on page 322 Option tray controller card service check Action Yes No Step 1 Check all connections to the option tray controller card Are the properly connected Go to step 2 Reseat the c...

Page 164: ...printer offline Go to Network service check on page 169 Dead machine service check Action Yes No Step 1 a Check the power cord for continuity Replace if necessary b Make sure the nominal voltage source is within speciﬁcation See Electrical speciﬁcations on page 359 Go to step 2 The problem is solved Step 2 Check if the power supply cable is properly connected to the controller board Are they prope...

Page 165: ...ser fan and drive motor function at startup Go to step 2 Go to step 3 Step 2 Run some print jobs Does the error remain Go to step 3 The problem is solved Step 3 Check all cables on the controller board Are they connected properly Go to step 5 Go to step 4 Step 4 Properly connect all the cables on the controller board Does the error remain The problem is solved Go to step 5 Step 5 Unplug the cable ...

Page 166: ...ol panel indicator light illuminated Go to step 2 Perform a control panel service check Go to Control panel service check on page 167 Step 2 POR into the Diagnostics menu and perform a button test Diagnostics Menu HARDWARE TESTS Button Test Did the printer pass the test Go to step 4 Go to step 3 Step 3 Replace the UICC Go to UICC removals on page 271 Did this ﬁx the problem The problem is solved G...

Page 167: ... board removals on page 247 Toner starvation service check Action Yes No Step 1 a Check if the toner cartridge is a supported and genuine Lexmark supply If not then replace it b Make sure that the toner cartridge is properly installed c Check the toner cartridge and toner cartridge button for damage Replace if necessary d Make sure that the latest ﬁrmware is installed Does the problem remain Go to...

Page 168: ... The problem is solved Contact the next level of support USB print service check Action Yes No Step 1 Enter Diagnostic mode and perform a print test to make sure the printer prints correctly Verify that the indicator light is on and then print the menu settings page Navigate to Reports Menu Settings Page Are the internal pages printing Go to step 2 Go to step 7 Step 2 Verify if the user s applicat...

Page 169: ...computer or wireless access point and there is no electronic interference Have the network administrator verify that the device is using the correct SSID and wireless security protocols For more network troubleshooting information consult the Lexmark Network Setup Guide Actions Yes No Step 1 If the device is physically connected to the network verify that the Ethernet cable is properly connected o...

Page 170: ...ubnet addresses Are the subnet addresses the same Go to step 12 Go to step 11 Step 11 Using the subnet address supplied by the network administrator assign a unique IP address to the printer Note The printer IP address should match the IP address on the printer driver Did this ﬁx the problem The problem is solved Go to step 12 Step 12 Is the device physically connected Ethernet cable to the networ...

Page 171: ... 20 Step 20 If there is an attached antenna is the antenna damaged Go to step 22 Go to step 21 Step 21 Replace the antenna Did this ﬁx the problem The problem is solved Go to step 22 Step 22 Verify that the antenna is properly connected to the wireless card Is it connected correctly Go to step 24 Go to step 23 Step 23 Properly connect the antenna Did this ﬁx the problem The problem is solved Go to...

Page 172: ...4514 6xx 172 ...

Page 173: ...he right 6 Keypad Enter numbers letters or symbols 7 Sleep button Enable Sleep mode or Hibernate mode The following actions wake the printer from Sleep mode Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device in the USB port 8 USB port Connect a ﬂash drive to the printer Notes Onl...

Page 174: ... Sleep mode Touching the screen Pressing any hard button Opening a tray or the front door Sending a print job from the computer Performing a power on reset using the main power switch Attaching a device to a USB port 5 Stop or cancel button Stop all printer activities 6 Indicator light Check the status of the printer 7 USB port Connect a USB Bluetooth adapter or a ﬂash drive to the printer Note On...

Page 175: ... entering Hibernate mode Blinking amber for 0 1 second then goes completely off for 1 9 seconds in pulsing pattern The printer is in Hibernate mode Menus list Paper Menu Reports Network Ports Default Source Paper Size Type Conﬁgure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names1 Universal Setup Menu Settings Page Device Statistics Network Setup Page2 Proﬁles ...

Page 176: ... 1 Turn off the printer 2 Press and hold 3 and 6 while turning on the printer Release the buttons when the splash screen appears Registration These settings adjust the margins of the black plane To set the Registration 1 Print a Quick test page a From the Diagnostics menu navigate to Registration Quick Test b Retain this page to determine the changes you need to make to the margin settings The ali...

Page 177: ... tray contains envelopes then an envelope print test pattern is printed If Continuous is selected then the envelope print test pattern is printed on the ﬁrst envelope and the rest of the envelopes are blank The Print Test page always prints one sided regardless of the duplex setting or the presence of the duplex option 1 Enter the Diagnostics menu and then select PRINT TESTS 2 Select the paper sou...

Page 178: ...splays another icon to test If a button fails the test or if a different button is pressed then the panel displays Test Failed and returns to the main section of the Hardware tests menu After three seconds of inactivity the panel automatically returns to the main section of the Hardware tests menu If all buttons pass the test then the panel displays PASSED and returns to the main section of the Ha...

Page 179: ...led and ﬁnished with errors The maximum pass count is 999 999 4 After the maximum pass or fail count is reached or when all the DRAM has been tested the test stops and the ﬁnal results appear USB HS Test Mode 1 From the Diagnostics menu navigate to Hardware Tests USB HS Test Mode 2 Choose the desired port and then choose the desired test Ports Tests Port 0 Port 1 Port 2 Port 3 Test J Test K Test S...

Page 180: ... in the Registration menu must be adjusted ﬁrst The duplex top margin offset may be adjusted next A positive offset moves the text down the page and widens the top margin while a negative offset moves the text up the page and narrows the top margin Top Margin This setting controls the offset between the placement of the ﬁrst scan line on the front and back side of a duplex sheet Note If adjustment...

Page 181: ...ly actuate the sensor to make it toggle between Open and Closed If the sensor does not toggle then it is malfunctioning 4 Press X to exit the test Duplex Feed 1 This test feeds a blank sheet of paper from Tray 1 to the duplex paper stop position 1 This test can be run using any of the supported paper sizes To run this test 1 From the Diagnostics menu navigate to Duplex Tests Duplex Feed 1 The powe...

Page 182: ...able for each input source Input source Tray empty sensor Pass through sensor Standard tray Optional 250 550 sheet tray Multipurpose feeder 3 Manually actuate each sensor The tray empty sensor can be actuated by hand however a sheet of paper can be used to cover the pass through sensor 4 Press X to exit the test Output Bin Tests Feed Tests This test veriﬁes that media can be fed to a speciﬁc outpu...

Page 183: ...xit the test BASE SENSOR TEST Use the Base Sensor Test to determine that the sensors located inside the printer are operating correctly The following sensors can be checked using this test Narrow Media Input Exit Front Door CAUTION SHOCK HAZARD Do not use your hand to toggle these switches Use a nonconducting item To run the Base Sensor Test 1 From the Diagnostics menu navigate to BASE SENSOR TEST...

Page 184: ...arning Potential Damage This test destroys all data on the disk and should not be attempted on a good disk This test may run approximately 1 5 hours depending on the disk size Note This test is available only on the MS610de model 1 From the Diagnostics menu navigate to DEVICE TESTS Disk Test Clean Contents will be lost appears 2 Do one of the following Touch to continue Press X to cancel The test ...

Page 185: ... determine whether U S or non U S factory default values should be used The following printer settings have different U S and non U S values Printer default values U S value Non U S value Paper Sizes setting in the General Settings menu U S Metric Default Paper Size paper feeding sources which do not have hardware size sensing capabilities Letter A4 Default Envelope Size envelope feeding sources w...

Page 186: ...argins top bottom left and right to the physical edge of the page printable area of a supported paper size This feature does not work in PPDS emulation Par S Strobe Adj This setting adjusts the factory setting for the amount of time the strobe is sampled to determine that valid data is available on the parallel port Each time the value is increased by one the strobe is sampled 50 nanoseconds longe...

Page 187: ... roll algorithm To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Transfer Adjust 2 Press OK or touch to save any changes Print Contrast This setting controls the developer voltage offset To adjust this setting 1 From the Diagnostics menu navigate to EP Setup Print Contrast 2 Press OK or touch to save any changes Charge Roll This setting controls the charge roll voltage To ad...

Page 188: ...patches on the drum and measures the reﬂectivity of the drum through the patches Cleans the transfer roll Calculates reﬂectivity ratios and operating points to attain the darkness target of each operating point Modiﬁes the EP mechanism as necessary to adjust toner darkness The cartridge smart chip controls how often this process executes Note No messages are displayed on the control panel to give ...

Page 189: ...ollowing events Job accounting log failures NV reset failures NV mirror entries 9yy and 1yy print engine service error entries Programming error entries Maintenance count reset entries Clear log entries Paper jam entries Firmware update entries JFFS2 partition format entries USB setup pkt info entries Supply event entries To print the Event log From the Diagnostics menu navigate to Event Log Print...

Page 190: ...ntaining a single page increments the counter by one while a duplex print job increments the counter by two When the value has reached the rated life of the maintenance kit it reminds the user that scheduled maintenance is required See Maintenance kits on page 330 The counter must be reset after the maintenance kit is installed To view the maintenance counter value 1 From the Conﬁguration menu nav...

Page 191: ...enu Settings Page This report generates a list of the Conﬁguration menu settings and the value of each setting To print the Menu settings page from the Conﬁguration menu 1 From the Conﬁguration menu navigate to Reports Menu Settings Page 2 Depending on the printer model press OK or touch to print the page or press X to return to the Conﬁguration menu Event Log This generates a printed report of th...

Page 192: ...ory Default settings 1 From the Conﬁguration Menu navigate to Factory Defaults 2 Select from the available options Restore Base restores all non critical base printer NVRAM settings Restore STD Net restores all network NVRAM settings Restore LES available on the touch screen models only restores the factory default values for all framework standard applications and eSF conﬁguration by removing all...

Page 193: ... value other than Auto the selected source always receives this type of prompt Envelope Prompts This controls which tray a change prompt is directed to when the envelopes are sensed to be the wrong size Note The value of Action for Prompts on page 194 may override the value of this setting To change this setting 1 From the Conﬁguration menu navigate to Envelope Prompts 2 Select from the available ...

Page 194: ... press X to return to the Conﬁguration menu without saving any changes When set to Prompt user the printer behaves like the past implementation When a change prompt occurs the printer stops printing posts the change prompt to the target source and waits for the user to select an action before continuing When set to Continue the printer automatically assumes that the user selects Continue every tim...

Page 195: ...the display that indicates the overall completion of the selected operation After completion the display returns to Disk Encryption Wipe All Settings This makes any sensitive information that may exist on the volatile or non volatile storage of the device completely indecipherable When selected the printer performs a non critical NVRAM reset and then reboots Font Density This creates microscopic h...

Page 196: ...nu A5 Loading This determines the orientation used when printing on A5 paper Available options Long Edge The printer will print A5 size paper in the long edge feed orientation from all trays Short Edge The printer will print A5 size paper in the short edge feed orientation from all trays UI Automation Once enabled this setting creates an ENABLE_UI_AUTOMATION ﬁle in the var fs shared directory As l...

Page 197: ...rom the Conﬁguration menu navigate to Key Repeat Rate 2 Touch the arrow keys to adjust the setting 3 Touch to save the setting or press X to return to the Conﬁguration menu without saving any changes Clear Supply Usage History This setting reverts the supply usage history number of pages and days remaining to the factory shipped level To clear the supply usage history 1 From the Conﬁguration menu ...

Page 198: ...ically Display Error Screens 2 Select from the available options On default Off 3 Depending on the printer model press OK or touch to save the setting or press X to return to the Conﬁguration menu without saving any changes USB PnP In some cases the USB port at the back of the printer may be incompatible with the chipset in a user s PC This setting lets the user change the USB driver mode to impro...

Page 199: ...se overwrites all data without rewriting the ﬁle system This wipe is DoD 5220 22 M compliant since the deleted data is irretrievable Note If the printer is reset while a disk wipe operation is executing then Corrupt Disk appears upon regaining power Entering Invalid engine mode This mode allows the printer to load the correct ﬁrmware code 1 Turn off the printer 2 From the control panel press and h...

Page 200: ...elease the buttons For 2 4 4 3 7 and 10 inch displays 1 Turn off the printer 2 Press and hold the 2 7 and 8 buttons 3 Turn on the printer 4 When the display shows the following icon release the buttons For 2 8 inch display 1 Turn off the printer 2 Open tray 1 3 Make sure that paper is loaded in tray 1 4 Turn on the printer 4514 6xx Service menus 200 ...

Page 201: ...lems in the printer Notes A restore point is generated when a new ﬁrmware code is ﬂashed Only one restore point is saved If the printer is new then there are no existing restore points and the key sequence is ignored 1 Turn off the printer 2 Press and hold the 7 and 8 buttons simultaneously 3 Turn on the printer 4 Release the buttons when a splash screen appears Accessing the Network SE menu This ...

Page 202: ...plays copyright information Code Revision Info Network code level Displays network code level Network Compile Info Displays network compile information Printer Code Level Displays printer code information Printer Compile Info Displays compile information History Print History Mark History History Mode MAC Set Card Speed LAA Keep Alive NVRAM Dump NVRAM Reinit NVRAM TCP IP netstat r arp a Allow SNMP...

Page 203: ...ions Hard disk memory Some devices have a hard disk drive installed The printer hard disk is designed for device speciﬁc functionality and cannot be used for long term storage for data that is not print related The hard disk does not provide the capability for users to extract information create folders create disk or network ﬁle shares or transfer FTP information directly from a client device The...

Page 204: ...e parts in a grounded metal cabinet case Be extra careful while working with ESD sensitive parts when cold weather heating is used because low humidity increases static electricity Critical information for controller board or control panel replacement CAUTION POTENTIAL INJURY The lithium battery in this product is not intended to be replaced There is a danger of explosion if a lithium battery is i...

Page 205: ... returned to the manufacturer 3 Use the Diagnostics Menu to test the replacement part Do a feed test to check if the problem is resolved If the problem is not resolved Turn off the printer and then reinstall the old part If the problem is resolved Perform a POR Restoring the printer conﬁguration after replacing the controller board Restore the printer to its correct conﬁguration to complete the re...

Page 206: ... information Note Make sure that the serial number that appears on the veriﬁcation screen is correct 4 Save the zip ﬁle Note Make sure that the serial number in the zip ﬁle matches the serial number of the printer being restored 4514 6xx Parts removal 206 ...

Page 207: ...To load the zip ﬁles that are extracted from the Service Restore Tool see Restoring solutions licenses and conﬁguration settings on page 208 6 After performing the installation instructions in the Readme ﬁle conﬁrm from the customer if all the eSF apps have been installed Notes If you are unable to access the administrative menus to verify that the printer is restored then ask the customer for acc...

Page 208: ... Service Restore Tool do the following 1 Open a Web browser and then type the printer IP address 2 Navigate to Settings Conﬁguration Files 3 From the Conﬁguration File History tab navigate to Import Choose File 4 Select the zip ﬁle from the expanded Service Restore Tool package 4514 6xx Parts removal 208 ...

Page 209: ...st be in ready state in order to update the ﬁrmware Using a ﬂash drive This option is available only in printer models with front USB port Make sure to enable the Enable Drive and Update Code settings You can ﬁnd the settings in the Flash drive menu under the Settings menu 1 Insert the ﬂash drive into the USB port 2 From the control panel navigate to USB Menu Print from USB Accept or OK 3 Select t...

Page 210: ...o Conﬁguration Update Firmware 3 Select the ﬁle to use The printer performs a POR sequence and terminates the FTP session 4 Repeat step 2 through step 4 for the other ﬁles Backing up eSF solutions and settings Note Export the eSF solutions and settings from the printer before replacing the controller board Exporting eSF solutions and settings ﬁle 1 Reset the printer into Invalid engine mode See En...

Page 211: ...ds and cards used in this printer Before inserting or removing a cable from these connectors read this entire section Great care must be taken to avoid damaging the connector or cable when inserting or removing the cable Warning Potential Damage Do not insert the cable so that the contacts are facing the locking actuator The contacts always face away from the actuator Warning Potential Damage Do n...

Page 212: ...ally into the connector Warning Potential Damage When opening or closing this type of actuator gently lift or close the two tabs located on each end of the actuator The two tabs should be moved simultaneously Do not close the actuator from the center of the actuator Removing a cable from the horizontal top contact connector 1 Place a ﬁnger at each end of the locking actuator and then gently lift t...

Page 213: ...on The tabs on the ends of the actuator are vertical when the actuator is unlocked 2 Insert the cable with the contacts on the cable facing up Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 6xx Parts removal 213 ...

Page 214: ... actuator to the locked position The cable should not move while this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 6xx Parts removal 214 ...

Page 215: ...tor Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the horizontal bottom contact connector 1 Place two ﬁngers towards each end of the locking actuat...

Page 216: ...ert the cable into the ZIF connector with the contacts facing downward and away from the locking actuator The cable needs to be inserted below the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 6xx Parts removal 216 ...

Page 217: ...3 Place your ﬁnger in the middle of the actuator and then rotate the locking actuator to the locked position 4514 6xx Parts removal 217 ...

Page 218: ...e connector Warning Potential Damage When opening or closing this type of actuator gently lift the center of the actuator using your ﬁnger Do not use a ﬁngernail or screwdriver to open the actuator This could damage the ribbon cable Do not close the actuator from the ends of the actuator Removing a cable from the vertical mount contact connector 1 Gently rotate the locking actuator from the center...

Page 219: ...fy it is in the open position 2 Insert the cable with the contacts on the cable away from the locking actuator Insert the cable on top of the actuator Note Verify that the cable is installed squarely into the connector If the cable is not squarely installed then intermittent failures could occur 4514 6xx Parts removal 219 ...

Page 220: ...d position by pressing down on both ends of the actuator The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 6xx Parts removal 220 ...

Page 221: ...Warning Potential Damage When opening or closing this type of actuator gently push or pull the two tabs located on each end of the actuator Do not close the actuator from the center of the actuator Do not use a screwdriver to open or close the actuator Damage to the cable or connector could occur Removing a cable from the horizontal sliding contact connector 1 Simultaneously slide the two tabs loc...

Page 222: ... actuator to verify it is in the open position If you are opening the connector pull back on both end tabs using equal force to avoid breaking the connector 2 Insert the cable with the contacts on the cable facing away from the locking actuator Insert the cable on top of the actuator 4514 6xx Parts removal 222 ...

Page 223: ...rds the connector locking the cable into place The cable should not move when this step is performed If the cable moves open the actuator reposition the cable and then close the actuator to the down position 4514 6xx Parts removal 223 ...

Page 224: ...ooking at the connector take note on which side the contacts are located Many boards will have the word contacts stamped on them to indicate which side of the LIF has the contacts When looking at the board take note that the contacts from the board to the connector are located on the side of the connector with the contacts 2 Insert the cable squarely into the connector Note Verify that the cable i...

Page 225: ... sheet edges However a mechanically misaligned printhead causes the horizontal lines to appear skewed while the vertical lines remain parallel to the vertical edges There are no adjustments for skew Check the pick tires for wear the paper path for obstructions the fuser for proper setting and the tray paper guides for ﬁt to the media Paper feed skew Printhead misalignment To adjust the printhead 1...

Page 226: ...orresponding lines of the right side then adjust the printhead counterclockwise 5 Print another Quick test page and check if adjustments are still needed 6 After obtaining a properly adjusted image on the paper tighten all the screws 7 Align the printhead electronically Printhead assembly electronic adjustment Note Before aligning the printhead electronically ﬁrst align the printhead mechanically ...

Page 227: ...ent Right margin setting is 2 and the darkest bar is at 3 then the right margin setting will be equal to 1 2 3 1 4 Choose and save the desired Right margin setting 5 Print again a Quick test page and check if the darkest bar is at zero If it is then check to see if the left top and bottom margins are detected If the darkest bar is not at zero then repeat steps 3 and 4 Note The alignment of the lef...

Page 228: ...smooth and ﬂat surface It should also be protected from light while out of the device Disconnect all external cables from the printer to prevent possible damage during service Unless otherwise stated reinstall the parts in reverse order of removal When reinstalling a part held with several screws start all screws before the ﬁnal tightening Left side removals Left cover removal 1 Position the print...

Page 229: ...Main drive gearbox removal 1 Remove the left cover See Left cover removal on page 228 2 Squeeze the latch and then detach the link from the front door 4514 6xx Parts removal 229 ...

Page 230: ...3 Remove the 4 screws A and then remove the main drive gearbox A 4 Disconnect the cable from the main drive gearbox 4514 6xx Parts removal 230 ...

Page 231: ...r See Rear door and cover removal on page 307 4 Remove the main drive gearbox See Main drive gearbox removal on page 229 5 Remove the power supply See Power supply removal on page 289 6 Remove the power supply shield See Power supply shield removal on page 290 7 Remove the duplex See Duplex removal on page 291 8 Disconnect the MPF solenoid cable from the controller board 9 Remove the screw A 4514 ...

Page 232: ...10 Cut the cable B A B 11 Remove the other half of the cable from the printer Installation notes a Install the MPF solenoid b Secure the cable to the holder A 4514 6xx Parts removal 232 ...

Page 233: ...c Insert the cable into the hole B d Route the cable using the new path 4514 6xx Parts removal 233 ...

Page 234: ...Cut off any excess cable tie MPF gearbox removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the main drive gearbox See Main drive gearbox removal on page 229 3 Remove the front door See Front door removal on page 281 4514 6xx Parts removal 234 ...

Page 235: ...4 Disconnect the spring A from the printer A 5 Remove the three screws B and then remove the left front mount B 4514 6xx Parts removal 235 ...

Page 236: ...6 Remove the three screws C and then remove the MPF gearbox C 7 Release the two latches D and then remove the main input drive gears D 4514 6xx Parts removal 236 ...

Page 237: ...page 241 2 Remove the left cover See Left cover removal on page 228 3 Remove the rear door and cover See Rear door and cover removal on page 307 4 Remove the top cover See Top cover removal on page 315 5 Remove the cooling fan See Cooling fan removals on page 243 6 Disconnect cable JDRSOL1 from the controller board 4514 6xx Parts removal 237 ...

Page 238: ...reverse solenoid A Cartridge gearbox removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the four screws A securing the cartridge gearbox A 3 Disconnect the cable from the cartridge gearbox 4514 6xx Parts removal 238 ...

Page 239: ...Remove the power supply See Power supply removal on page 289 4 Remove the power supply shield See Power supply shield removal on page 290 5 Remove the duplex See Duplex removal on page 291 6 Position the printer so that it sits on its right side 7 Remove the E clip A 8 Remove the screw B 9 Remove the screw C 10 Remove the three gears A B C 4514 6xx Parts removal 239 ...

Page 240: ...11 From behind the three gears remove the duplex coupling D D 12 Remove the duplex link E from the duplex E 4514 6xx Parts removal 240 ...

Page 241: ...ve the two screws A securing the right cover 4 Release the latches B to remove the right cover B A Right cover removal MS610de 1 Open the controller board access door 2 Remove the two screws A A 3 Open the front door 4 Position the printer so that it sits on its left side 5 Remove the two screws B 4514 6xx Parts removal 241 ...

Page 242: ... cover See Right cover removal on page 241 2 Disconnect the cable A from the tray present sensor 3 Pry to remove the sensor retainer B Note The retainer is secured to the sensor by an adhesive 4 Release the three latches C and then pry to remove the tray present sensor A B C 4514 6xx Parts removal 242 ...

Page 243: ...g fan duct A Cooling fan removals Cooling fan removal MS510dn and MS610dn 1 Remove the right cover See Right cover removal on page 241 2 Remove the cooling fan duct See Cooling fan duct removal on page 243 3 Disconnect the cable JFAN1 from the controller board 4 Remove the two screws A and then remove the fan and the fan mount A 4514 6xx Parts removal 243 ...

Page 244: ...o screws B securing the fan to the fan mount B Cooling fan removal MS610de 1 Remove the right cover See Right cover removal on page 241 2 Disconnect the cable JFAN1 from the controller board 4514 6xx Parts removal 244 ...

Page 245: ...nd then remove the fan Cooling fan mount removal MS610de Note This is not a FRU 1 Remove the right cover See Right cover removal on page 241 2 Remove the cooling fan See Cooling fan removals on page 243 4514 6xx Parts removal 245 ...

Page 246: ...3 Remove two screws A and then remove the cooling fan mount A 4514 6xx Parts removal 246 ...

Page 247: ...ved 1 Replace the affected component Warning Potential Damage Do not perform a POR Power On Reset until the problem is resolved If a POR is performed at this point the replacement part can no longer be used in another printer and must be returned to the manufacturer 2 Enter the Diagnostics Menu The Diagnostics Menu allows you to temporarily use the replacement part Warning Potential Damage Some pr...

Page 248: ...R Note Before replacing the controller board export the eSF solutions and settings from the printer For more information see Backing up eSF solutions and settings on page 210 Removal procedure Controller board removal MS510dn and MS610dn 1 Remove the right cover See Right cover removal on page 241 2 Disconnect all cables from the controller board 3 Remove the screw A from the rear side of the prin...

Page 249: ...ation See Restoring the printer conﬁguration after replacing the controller board on page 205 Controller board removal MS610de 1 Remove the right cover See Right cover removal on page 241 2 Remove the controller board shield See Controller board shield removal MS610de on page 247 3 Disconnect all cables from the controller board 4514 6xx Parts removal 249 ...

Page 250: ...4 Release the toroid from the holder 5 Remove the screw A from the rear side of the printer A 4514 6xx Parts removal 250 ...

Page 251: ...replacing the controller board on page 205 Toner cartridge smart chip contact removal 1 Remove the right cover See Right cover removal on page 241 Note For MS610de also remove the following a Controller board shield See Controller board shield removal MS610de on page 247 b Controller board See Controller board removals on page 247 2 Disconnect the cable JARW1 from the system board 4514 6xx Parts r...

Page 252: ...ntial Damage Do not cut or disconnect the cable at the rear of the right cartridge guide Leave the right cartridge guide dangling while performing the rest of the steps B 5 From behind the right cartridge guide release the 4 latches C to detach the toner cartridge smart chip contact 4514 6xx Parts removal 252 ...

Page 253: ...ctuators b Press the cartridge actuator The cartridge lock should move up c Release the cartridge actuator The cartridge lock should move back to its original position Front removals Left front mount removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the front door See Front door removal on page 281 4514 6xx Parts removal 253 ...

Page 254: ...3 Disconnect the spring A from the printer A 4 Remove the three screws B and then remove the left front mount B 4514 6xx Parts removal 254 ...

Page 255: ...ht cover See Right cover removal on page 241 2 Disconnect all control panel cables from the controller board 3 Disconnect the cable JCVR1 from the controller board 4 Remove the screw A to disconnect the ground wire A 4514 6xx Parts removal 255 ...

Page 256: ...5 Remove the four screws B and then remove the right front mount B 4514 6xx Parts removal 256 ...

Page 257: ... roll with bare hands Oil from the skin can damage it 1 Squeeze the latches at each end of the transfer roll 2 Lift to remove the transfer roll Warning Potential Damage Do not remove the spring under the left latch Doing so will damage the printer 4514 6xx Parts removal 257 ...

Page 258: ...Cartridge plunger removal 1 Open the front door 2 Tilt the cartridge plunger 4514 6xx Parts removal 258 ...

Page 259: ...3 Twist and then remove the cartridge plunger Installation notes a Use a spring hook to hold the spring and then reinstall the cartridge plunger 4514 6xx Parts removal 259 ...

Page 260: ...b Set the spring over the plunger 4514 6xx Parts removal 260 ...

Page 261: ...Bezel removals Bezel removal MS510dn 1 Open the front door 2 Push the latches A and then remove the bezel A 4514 6xx Parts removal 261 ...

Page 262: ...Bezel removal MS610dn 1 Open the front door 2 Push the latches A and then remove the bezel A 4514 6xx Parts removal 262 ...

Page 263: ...al MS610de 1 Open the front door 2 Pull to remove the bezel Nameplate removals Nameplate removal MS510dn and MS610dn 1 Open the front door 2 Remove ﬁve screws A securing the nameplate A 4514 6xx Parts removal 263 ...

Page 264: ...Open the front door 2 Press the latch A to release the access cover latch B A B 3 Release the access cover latch from the mechanical keys on both sides 4 Remove the spring C from the front access cover C 4514 6xx Parts removal 264 ...

Page 265: ...iagnostics Menu allows you to temporarily use the replacement part Warning Potential Damage Some printers will automatically perform a POR if the Diagnostics Menu is not opened within ﬁve seconds If a POR is performed at this point the replacement part can no longer be used in another printer and must be returned to the manufacturer 3 Use the Diagnostics Menu to test the replacement part Do a feed...

Page 266: ...4 Remove the screw A securing the ground connector to the controller board A 5 Disconnect the cables JUSBF1 for MS610dn only and JUICC1 and from the controller board 4514 6xx Parts removal 266 ...

Page 267: ...right front mount and route the cables through the slot B 7 Remove the two screws C securing the control panel assembly C 8 Route all cables off the printer to completely remove the control panel assembly 4514 6xx Parts removal 267 ...

Page 268: ...oval MS610de 1 Remove the right cover See Right cover removal on page 241 2 Remove the nameplate See Nameplate removals on page 263 3 Remove the bezel See Bezel removals on page 261 4 Remove the toroid 4514 6xx Parts removal 268 ...

Page 269: ...5 Remove the screw A securing the ground connector to the controller board A 6 Disconnect the cables JUICC1 and J24 from the controller board 4514 6xx Parts removal 269 ...

Page 270: ...7 Remove the screw B from the right front mount and route the cables through the slot B 8 Remove the ﬁve screws C securing the control panel to the front door C 4514 6xx Parts removal 270 ...

Page 271: ...printers will automatically perform a POR if the Diagnostics Menu is not opened within ﬁve seconds If a POR is performed at this point the replacement part can no longer be used in another printer and must be returned to the manufacturer 3 Use the Diagnostics Menu to test the replacement part Do a feed test to check if the problem is resolved If the problem is not resolved Turn off the printer and...

Page 272: ...6 Remove the eight screws B B B A 7 Flip the UICC and then remove the screw C C Note The control panel cover buttons and light pipe are not included with the UICC 4514 6xx Parts removal 272 ...

Page 273: ...move the nameplate See Nameplate removals on page 263 3 Remove the bezel See Bezel removals on page 261 4 Remove the control panel assembly See Control panel assembly removals on page 265 5 Disconnect the cable from the connector A 6 Remove the ﬁve screws B A B 4514 6xx Parts removal 273 ...

Page 274: ...cluded with the UICC Control panel USB port removal MS610dn 1 Remove the right cover See Right cover removal on page 241 2 Remove the nameplate See Nameplate removals on page 263 3 Remove the bezel See Bezel removals on page 261 4 Remove the control panel assembly See Control panel assembly removals on page 265 4514 6xx Parts removal 274 ...

Page 275: ...over See Right cover removal on page 241 2 Remove the nameplate See Nameplate removals on page 263 3 Remove the bezel See Bezel removals on page 261 4 Remove the control panel assembly See Control panel assembly removals on page 265 5 Remove the three screws A and then remove the speaker and control panel USB port A 4514 6xx Parts removal 275 ...

Page 276: ...MPF assembly removal 1 Remove the nameplate See Nameplate removals on page 263 2 Remove the two springs A A 4514 6xx Parts removal 276 ...

Page 277: ...3 Squeeze the latches B to release the left and right links B 4514 6xx Parts removal 277 ...

Page 278: ...4 Release the lock C remove the MPF link Do the same on the other MPF link C 5 Release the right tab D of the MPF 6 Slide the MPF assembly to remove D 4514 6xx Parts removal 278 ...

Page 279: ...nd then remove the MPF pick roller cover A MPF pick roller removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 279 2 Remove the two screws A Note Use a 0 Phillips screwdriver A 3 Pull the MPF pick roller outward to remove 4514 6xx Parts removal 279 ...

Page 280: ...F pick roller cover See MPF pick roller cover removal on page 279 2 Rotate the bail 3 Squeeze the latches and then remove the bail Jam access cover removal 1 Remove the MPF pick roller cover See MPF pick roller cover removal on page 279 2 Remove the MPF pick roller See MPF pick roller removal on page 279 4514 6xx Parts removal 280 ...

Page 281: ...oor removal Note This is not a FRU 1 Remove the right cover See Right cover removal on page 241 2 Disconnect the following cables from the controller board For MS510dn and MS610dn JUICC1 JCVR1 If applicable JUSBF1 For MS610de JUICC JCVR1 JAUD1 J43 4514 6xx Parts removal 281 ...

Page 282: ...3 Squeeze the latch and then detach the link from the front door 4 Remove the screw A to disconnect the ground wire A 4514 6xx Parts removal 282 ...

Page 283: ...ight front mount and then remove front door Below are the front door and the right front mount Installation notes a Mount the left side of the front door to the printer b Attach the right front mount to the front door 4514 6xx Parts removal 283 ...

Page 284: ...on page 263 4 Remove the MPF assembly See MPF assembly removal on page 276 5 Remove the bezel See Bezel removals on page 261 6 Remove the control panel assembly See Control panel assembly removals on page 265 7 The front access cover remains Front door sensor removal 1 Remove the front door See Front door removal on page 281 2 From under the right front mount remove the screw A Note Use a 0 Philli...

Page 285: ...ick roller cover See MPF pick roller cover removal on page 279 4 Remove the MPF pick roller See MPF pick roller removal on page 279 5 Remove the jam access cover See Jam access cover removal on page 280 6 Disconnect cable JMPF1 from the controller board 7 Remove the four screws A A 8 Push and hold the cam restraint to release the MPF shaft 4514 6xx Parts removal 285 ...

Page 286: ...he MPF shaft inward so that the cams at each end point up 10 Release the front guide from the guides at each end Installation note The cams at each end of the MPF shaft must point down 4514 6xx Parts removal 286 ...

Page 287: ... pick roller cover removal on page 279 4 Remove the MPF pick roller See MPF pick roller removal on page 279 5 Remove the jam access cover See Jam access cover removal on page 280 6 Remove the E clip A 7 While pressing down the MPF sensor ﬂag B and separator pad C move the restraint roller D and MPF pick roller hub E to the right E D A B C 8 Remove the pin F 4514 6xx Parts removal 287 ...

Page 288: ...e MPF sensor ﬂag and separator pad move the restraint roller G to the right G F 10 Remove the E clip H and then move the shaft I to the right I H 11 Remove the separator pad and the spring underneath 4514 6xx Parts removal 288 ...

Page 289: ...the rear door and cover See Rear door and cover removal on page 307 3 Disconnect the cable A from the rear and disconnect the cable B from the left side A B 4 Position the printer so that it sits on its right side 5 Remove the three screws C and then remove the right tray guide C 4514 6xx Parts removal 289 ...

Page 290: ...ables from the power supply Power supply shield removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the rear door and cover See Rear door and cover removal on page 307 3 Remove the power supply See Power supply removal on page 289 4 Position the printer so that it sits on its right side 4514 6xx Parts removal 290 ...

Page 291: ...er removal on page 228 2 Remove the rear door and cover See Rear door and cover removal on page 307 3 Remove the power supply See Power supply removal on page 289 4 Remove the power supply shield See Power supply shield removal on page 290 5 Position the printer so that it sits on its right side 4514 6xx Parts removal 291 ...

Page 292: ...rt of the FRU B Duplex sensor and input sensor removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the right cover See Right cover removal on page 241 3 Remove the rear door and cover See Rear door and cover removal on page 307 4514 6xx Parts removal 292 ...

Page 293: ... supply shield removal on page 290 6 Remove the duplex See Duplex removal on page 291 7 Disconnect the cable JDUPPI1 from the controller board 8 Remove the two screws A and cut the cable near the frame to detach the sensors A 9 Remove the other half of the cable from the printer 4514 6xx Parts removal 293 ...

Page 294: ...s a Install the duplex sensor followed by the input sensor b Route the cable using the new path c Secure the cable at the pick lift motor gearbox using cable ties Cut off any excess cable tie 4514 6xx Parts removal 294 ...

Page 295: ...uplex See Duplex removal on page 291 7 Disconnect the cable JINDEX1 from the system board 8 Remove the screw A 9 Route off the cable and then remove the index sensor A Toner density sensor removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the main drive gearbox See Main drive gearbox removal on page 229 3 Remove the rear door and cover See Rear door and cover removal on p...

Page 296: ...ter 8 Remove the two screws B and then remove the sensor A B 9 Disconnect the cable from the sensor Installation notes a Apply RheoGel 793 to the top and bottom of the shutter blade extension b Apply RheoGel 793 to the point of contact between the bracket A and cam 4514 6xx Parts removal 296 ...

Page 297: ...emoval on page 228 2 Remove the rear door and cover See Rear door and cover removal on page 307 3 Remove the power supply See Power supply removal on page 289 4 Remove the power supply shield See Power supply shield removal on page 290 5 Remove the duplex See Duplex removal on page 291 6 Position the printer so that it sits on its left side 4514 6xx Parts removal 297 ...

Page 298: ...7 Disconnect the cable from the media present sensor A A 8 From inside the printer release the three latches B B 4514 6xx Parts removal 298 ...

Page 299: ...pply shield See Power supply shield removal on page 290 6 Remove the duplex See Duplex removal on page 291 7 Position the printer so that it sits on its left side 8 Disconnect the cable JACM1 from the controller board 9 Release the retainer spring A from the bracket B 10 Remove the screw C A C B Media present sensor ﬂag removal Note For a video demonstration see Media present sensor ﬂag removal 1 ...

Page 300: ...3 Place the printer on its rear side 4 Release the sensor ﬂag A 4514 6xx Parts removal 300 ...

Page 301: ...5 Remove the screw B 6 Remove the sensor ﬂag bracket C 4514 6xx Parts removal 301 ...

Page 302: ... the pick roller assembly and then rotate the sensor ﬂag to remove it Installation notes a Place the sensor ﬂag bracket in position b Secure the sensor ﬂag bracket using the screw D 4514 6xx Parts removal 302 ...

Page 303: ... If the sensor ﬂag goes along with the pick roller assembly when lifted then the sensor ﬂag is properly installed ACM assembly removal 1 Remove the left cover See Left cover removal on page 228 2 Remove the rear door and cover See Rear door and cover removal on page 307 3 Remove the power supply See Power supply removal on page 289 4 Remove the power supply shield See Power supply shield removal o...

Page 304: ...resent sensor ﬂag See Media present sensor ﬂag removal on page 299 7 Remove the E clip A and slide the washer B from the shaft 8 Release the lock by sliding the bushing and then rotating it clockwise 9 Remove the ACM assembly along with its shaft 4514 6xx Parts removal 304 ...

Page 305: ...and cover removal on page 307 3 Remove the power supply See Power supply removal on page 289 4 Remove the power supply shield See Power supply shield removal on page 290 5 Remove the duplex See Duplex removal on page 291 6 Remove the ACM assembly See ACM assembly removal on page 303 7 Position the printer so that it sits on its left side 4514 6xx Parts removal 305 ...

Page 306: ...8 Remove the three screws A A 9 Disconnect the cable from the pick lift motor gearbox 4514 6xx Parts removal 306 ...

Page 307: ...s the latches on each side of the dust cover 2 Remove the dust cover 2 1 Rear door and cover removal 1 Position the printer so that it sits on either its left or right side 2 Open the rear door at an angle of 45 degrees 4514 6xx Parts removal 307 ...

Page 308: ... latches to release the rear cover A Narrow media bin full sensor removal 1 Remove the right cover See Right cover removal on page 241 2 Remove the left cover See Left cover removal on page 228 3 Remove the rear door and cover See Rear door and cover removal on page 307 4514 6xx Parts removal 308 ...

Page 309: ...al on page 315 5 Disconnect the cable JNRW1 from the controller board 6 Remove the six screws A securing the sensor and upper exit guide to the redrive assembly A 7 Remove the ground B sensor C and sensor ﬂag D B C D 4514 6xx Parts removal 309 ...

Page 310: ...ove the rear door and cover See Rear door and cover removal on page 307 4 Remove the top cover See Top cover removal on page 315 5 Disconnect the cable JNRW1 from the controller board 6 Remove the two screws A and then detach the reverse solenoid Note Do not disconnect the reverse solenoid cable from the controller board A 4514 6xx Parts removal 310 ...

Page 311: ...rive assembly do the following 1 Check if the new redrive assembly has a solenoid installed Refer to the following table to determine if a new redrive assembly has a solenoid installed Redrive assembly with a solenoid A installed Redrive assembly without a solenoid installed 4514 6xx Parts removal 311 ...

Page 312: ...noid B from the currently installed redrive assembly b Secure the solenoid to the screw holes C of the new redrive assembly 3 After installing the new redrive assembly enter the Diagnostics Menu and then perform the duplex print test Note Make sure to print at least one duplex job to verify proper installation 4514 6xx Parts removal 312 ...

Page 313: ... page 228 3 Remove the rear door and cover See Rear door and cover removal on page 307 4 Remove the top cover See Top cover removal on page 315 5 Remove the redrive assembly See Redrive assembly removal on page 310 6 Remove the two screws A and then remove the top of the redrive assembly 7 Remove the shaft 4514 6xx Parts removal 313 ...

Page 314: ...the shaft Fuser removal 1 Remove the right cover See Right cover removal on page 241 2 Remove the rear door and cover See Rear door and cover removal on page 307 3 Remove the redrive assembly See Redrive assembly removal on page 310 4 Disconnect the cable JEXIT1 from the controller board 5 Disconnect the two cables A 4514 6xx Parts removal 314 ...

Page 315: ...als Top cover removal 1 Remove the right cover See Right cover removal on page 241 2 Remove the left cover See Left cover removal on page 228 3 Remove the rear door and cover See Rear door and cover removal on page 307 4 Open the front door 4514 6xx Parts removal 315 ...

Page 316: ...ial number of the printer The LSU is galvo if the sixth digit character assigned is in the 0 9 or B N range example 4514 20HH 007CR It is polygon if the sixth digit character assigned is in the P Z range example 4514 2ZHH 007CR 1 Remove the right cover See Right cover removal on page 241 2 Remove the left cover See Left cover removal on page 228 3 Remove the rear door and cover See Rear door and c...

Page 317: ...securing the LSU use a sharp pencil or a small ﬂat blade screwdriver to mark the location of the LSU on the printer frame This marking helps in positioning the new LSU 8 Remove the LSU The color and location of the cables as well as the screws vary depending on the type of LSU that the printer supports For the Galvo LSU disconnect the two cables A and then remove the three screws B 4514 6xx Parts ...

Page 318: ...Installation notes Mechanical and electronic LSU adjustments are required to complete the installation of the LSU See Printhead assembly adjustments on page 225 When reinstalling the polygon LSU make sure to follow the sequence as indicated by the number in the tightening of the screws otherwise 111 xx error would occur 4514 6xx Parts removal 318 ...

Page 319: ...250 550 sheet option tray removals Pick roller removal 1 Press the latches 2 Remove the pick roller 4514 6xx Parts removal 319 ...

Page 320: ...Separator roll assembly removal 1 Remove the screw A from under the tray insert 2 Remove the E clip and then remove the gear 4514 6xx Parts removal 320 ...

Page 321: ...3 Remove the four screws B 4 Push out the top part of the drawer cover and then remove the separator roll assembly 4514 6xx Parts removal 321 ...

Page 322: ... assembly removal 1 Remove the seven screws A and release the two latches B from the top of the drawer 2 Remove the two screws C and then release the two latches under the screws 4514 6xx Parts removal 322 ...

Page 323: ...3 Swing the right cover backward to remove 4 Remove the screw D 4514 6xx Parts removal 323 ...

Page 324: ...pring E 6 Remove the two screws F and then remove the controller card cover 7 Disconnect the cable J11 from the controller card 8 Route the cable off the option and then remove the ACM assembly 4514 6xx Parts removal 324 ...

Page 325: ...or locations Front view 1 2 3 8 5 6 7 4 Part name 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard tray 8 Optional 250 or 550 sheet tray 4514 6xx Component locations 325 ...

Page 326: ...7 Part name 1 USB port 2 USB printer port 3 Ethernet port 4 Parallel port Note This port is available only in select printer models 5 Power switch 6 Printer power cord socket 7 Security slot 4514 6xx Component locations 326 ...

Page 327: ... 2 3 5 6 7 8 4 Part name 1 Control panel 2 Paper stop 3 Standard bin 4 Front door release button 5 Controller board access door 6 100 sheet multipurpose feeder 7 Standard tray 8 Optional 250 or 550 sheet tray 4514 6xx Component locations 327 ...

Page 328: ...Rear view 1 2 3 4 5 6 7 Part name 1 Security slot 2 USB printer port 3 USB port 4 USB port 5 Ethernet port 6 Power switch 7 Printer power cord socket 4514 6xx Component locations 328 ...

Page 329: ...e to determine when speciﬁed parts should be inspected EVERY SERVICE CALL EVERY 100K EVERY 200K NOTES MEDIA TRAY ALL Tray insert Inspect Inspect Inspect Media side guides Inspect Inspect Inspect Check for correct positioning Media end guide Inspect Inspect Inspect Check for correct positioning Separation pad Inspect Clean Clean Damp cloth Tray lift gear assembly Inspect Inspect Separation roller I...

Page 330: ...ad 40X8281 200K Maintenance Kit MS510dn 110 V Fuser 110V Redrive assembly ACM tires hubs Transfer roll Tray separator bracket MPF pick roll and separator pad 40X8282 200K Maintenance Kit MS510dn 220 V Fuser 220V Redrive assembly ACM tires hubs Transfer roll Tray separator bracket MPF pick roll and separator pad 40X8440 200K Maintenance Kit MS610dn 100 V Fuser 100V Redrive assembly ACM tires hubs T...

Page 331: ...er roll Tray separator bracket MPF pick roll and separator pad This kit is available only in Japan Resetting the maintenance counter Always reset the maintenance counter after installing the maintenance kit 1 POR into the Conﬁguration menu and navigate to Reset Maintenance Counter 2 Depending on the printer model press OK or touch to reset the counter or press X to exit without resetting the count...

Page 332: ...wipe the outside of the printer Warning Potential Damage Do not use household cleaners or detergents to prevent damage to the exterior of the printer 5 Make sure all areas of the printer are dry before sending a new print job Cleaning the printhead lenses Note This is applicable only to models with galvo LSU To determine whether the LSU is galvo check the serial number of the printer The sixth dig...

Page 333: ...4514 6xx 333 ...

Page 334: ...ctually used in the base machine or product Units FRU Refers to the number of units in a particular FRU Description A brief description of the part The following abbreviations are used in the parts catalog NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packet in the Description column indicates that the part is contained ...

Page 335: ...Assembly 1 Covers 4514 6xx Parts catalog 335 ...

Page 336: ...al on page 241 4 40X8087 1 1 Right cover MS610dn MS617dn and M3150dn Right cover removal on page 241 4 40X8052 1 1 Right cover MS510dn MS517dn and M1145 Right cover removal on page 241 5 40X8305 1 1 250 sheet tray insert N A 5 40X8086 1 1 550 sheet tray N A 6 40X8444 1 1 Separator roll assembly Separator roll assembly removal on page 320 7 40X8056 1 1 Front access cover MS510dn MS517dn MS610dn MS6...

Page 337: ...1 13 41X2013 1 1 Bezel MS517dn Bezel removals on page 261 13 40X8067 1 1 Bezel MS610dn and M3150dn Bezel removals on page 261 13 41X2017 1 1 Bezel MS617dn Bezel removals on page 261 14 40X8053 1 1 Left cover MS510dn MS517dn and M1145 Left cover removal on page 228 14 40X8269 1 1 Left cover MS610dn MS617dn MS610de M3150dn and M3150 Left cover removal on page 228 15 40X8055 1 1 Top cover MS510dn MS5...

Page 338: ...4514 6xx Parts catalog 338 ...

Page 339: ...Assembly 2 Electronics 1 1 2 3 4 5 7 9 10 11 6 8 12 4514 6xx Parts catalog 339 ...

Page 340: ...l sensor Narrow media bin full sensor removal on page 308 4 40X8276 1 1 Cooling fan MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn Cooling fan removals on page 243 4 40X9181 1 1 Cooling fan MS610de and M3150 Cooling fan removals on page 243 5 41X0366 1 1 Controller board applicable only to models MS510dn and MS517dn with polygon LSU Controller board removals on page 247 5 41X0367 1 1 Controller...

Page 341: ...ls on page 265 12 40X8292 1 1 Control panel assembly MS510dn MS517dn and M1145 Control panel assembly removals on page 265 12 40X8284 1 1 Control panel assembly MS610dn MS617dn and M3150dn Control panel assembly removals on page 265 NS 41X0759 1 1 Polygon LSU cable NS 41X0913 1 1 Video cable applicable only to models with galvo LSU To determine what type of LSU galvo or polygon the printer support...

Page 342: ...4514 6xx Parts catalog 342 ...

Page 343: ...Assembly 3 Electronics 2 4 3 2 1 5 6 8 9 7 4514 6xx Parts catalog 343 ...

Page 344: ...0986 toner density sensor 40X8406 4 40X7797 1 1 Power supply 100 V 110 V Power supply removal on page 289 4 40X7798 1 1 Power supply 220 V Power supply removal on page 289 5 40X8044 1 1 Index sensor Index sensor removal on page 295 6 40X8043 1 1 Duplex sensor and input sensor Duplex sensor and input sensor removal on page 292 7 40X8800 1 1 Media present sensor ﬂag Media present sensor ﬂag removal ...

Page 345: ...4514 6xx Parts catalog 345 ...

Page 346: ...Assembly 4 Frame 10 11 12 13 14 9 1 5 6 7 8 4 4 2 3 4514 6xx Parts catalog 346 ...

Page 347: ...nstallation note in the removal procedure Redrive assembly removal on page 310 2 40X8438 1 1 Redrive assembly MS610de and M3150 Note Before replacing this part check the important information and installation instructions See the installation note in the removal procedure Redrive assembly removal on page 310 3 40X8850 1 1 Redrive shaft Redrive shaft removal on page 313 4 40X8299 1 1 Front mounts L...

Page 348: ...emoval on page 280 11 40X8777 1 1 MPF gearbox MPF gearbox removal on page 234 12 40X8277 1 1 Duplex gear assembly Duplex gear assembly removal on page 239 13 40X8083 1 1 Cartridge gearbox Cartridge gearbox removal on page 238 14 40X8085 1 1 Main drive gearbox Main drive gearbox removal on page 229 NS 40X8394 1 1 Screw kit contains MT3x0 5 8PF NI 10 pieces MT3x0 5 6PF NI 10 pieces TP2NC 3 6PF NI 10...

Page 349: ...Assembly 5 Option trays 3 4 5 6 1 2 4514 6xx Parts catalog 349 ...

Page 350: ...val on page 307 2 40X8521 1 1 Dust cover 550 sheet tray Dust cover removal on page 307 3 40X8262 1 1 ACM assembly option tray only ACM assembly removal on page 322 4 40X8443 1 1 Pick roller assembly Pick roller removal on page 319 5 40X8444 1 1 Separator roll assembly Separator roll assembly removal on page 320 6 40X8528 1 1 250 sheet tray insert option tray only N A 6 40X8529 1 1 550 sheet tray i...

Page 351: ...40X8298 ACM pick roll 41X0958 Transfer roll 40X8393 Tray separator roll assembly 40X8444 MPF pick roll and separator pad 40X8295 N A NS 40X8282 1 1 Maintenance kit 220 V MS510dn MS517dn and M1145 220 V fuser 40X8024 Paper exit guide 40X8298 ACM pick roll 41X0958 Transfer roll 40X8393 Tray separator roll assembly 40X8444 MPF pick roll and separator pad 40X8295 N A NS 40X8440 1 1 Maintenance kit 100...

Page 352: ...8437 ACM pick roll 41X0958 Transfer roll 40X8393 Tray separator roll assembly 40X8444 MPF pick roll and separator pad 40X8295 N A NS 40X8441 1 1 Maintenance kit 100 V MS610de and M3150 100 V fuser 40X8343 Paper exit guide 40X8438 ACM pick roll 41X0958 Transfer roll 40X8393 Tray separator roll assembly 40X8444 MPF pick roll and separator pad 40X8295 N A NS 40X8434 1 1 Maintenance kit 110 V MS610de ...

Page 353: ...ocedure NS 40X8436 1 1 Maintenance kit 220 V MS610de and M3150 220 V fuser 40X8024 Paper exit guide 40X8438 ACM pick roll 41X0958 Transfer roll 40X8393 Tray separator roll assembly 40X8444 MPF pick roll and separator pad 40X8295 N A 4514 6xx Parts catalog 353 ...

Page 354: ...4514 6xx Parts catalog 354 ...

Page 355: ...d 2 5 m straight Israel N A NS 40X1772 1 1 Power cord 2 5 m straight Switzerland N A NS 40X1773 1 1 Power cord 2 5 m straight South Africa N A NS 40X0273 1 1 Power cord 2 5 m straight Traditional Italy N A NS 40X1774 1 1 Power cord 2 5 m straight Denmark N A NS 40X4596 1 1 Power cord 2 5 m straight Brazil N A NS 40X0303 1 1 Power cord 2 5 m straight China N A NS 40X0270 1 1 Power cord 2 5 m straig...

Page 356: ...4514 6xx Parts catalog 356 ...

Page 357: ... A NS 40X7445 1 1 2GB DDR3 RAM N A NS 40X7567 1 1 1GB DDR3 RAM N A NS 41X0855 1 1 Forms and Barcode Card MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn N A NS 41X0856 1 1 Forms and Barcode Card MS610de and M3150 N A NS 41X0857 1 1 Forms and Barcode Simpliﬁed Chinese Font MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn Note This part is obsolete N A NS 41X0859 1 1 Forms and Barcode Japanese Fo...

Page 358: ...S 40X8555 1 1 256MB ﬂash card N A NS 40X7856 1 1 160GB hard disk MS610de and M3150 N A NS 40X1368 1 1 USB cable packaged 2 m N A NS 40X8695 1 1 Relocation kit MS510 and MS517dn N A NS 40X8696 1 1 Relocation kit MS610dn and MS617dn N A NS 40X8697 1 1 Relocation kit MS610de N A NS 40X8526 1 1 MarkNet N8350 802 11 b g n Wireless Print Server MS610de N A NS 41X0568 1 1 MarkNet N8350 802 11 b g n Wirel...

Page 359: ... outlet but the power switch is turned off 0 The power consumption levels listed in the previous table represent time averaged measurements Instantaneous power draws may be substantially higher than the average Values are subject to change See www lexmark com for current values Electrical speciﬁcations Low voltage models 100 to 127 V ac at 47 to 63 Hz nominal 90 to 137 V ac steady state operationa...

Page 360: ...1 cm 20 in 3 Left 20 cm 8 in 4 Rear 20 cm 8 in 5 Top 30 cm 12 in Allow additional clearance around the printer for adding the optional input trays Acoustics All measurements are made in accordance with ISO 7779 and conform with ISO 9296 4514 6xx Printer speciﬁcations 360 ...

Page 361: ...C Relative humidity printer operating 8 to 80 Maximum wet bulb temperature printer operating 73 F 23 C Temperature printer off 50 to 110 F 10 to 43 C Relative humidity printer off 8 to 80 Maximum wet bulb temperature printer off 80 F 27 C Temperature ambient operating environment 60 to 90 F 16 to 32 C Relative humidity ambient operating environment 8 to 80 Temperature storage and shipping packaged...

Page 362: ...mper reset 1 From the Embedded Web Server click Settings Security Miscellaneous Security Settings 2 From the Security Reset Jumper menu select No Effect Warning This setting disables access to the security menus of a locked printer To regain access to the menus replace the controller board 3 Click Submit Notes Use a cable lock to secure the controller board and prevent a malicious reset For multif...

Page 363: ...S 232 C serial interface This internal option is available only in the MS610de printer model Media handling options Standard output bin 150 sheet bin MS510 250 sheet bin MS610 Standard tray 250 sheet tray MS510 550 sheet tray MS610 Optional 250 sheet tray Optional 550 sheet tray Multipurpose feeder Any combination of 550 sheet and 250 sheet trays may be installed up to a total of 3 optional trays ...

Page 364: ...4514 6xx 364 ...

Page 365: ...wer supplies and fusers The NVRAMs are located on the controller board and control panel replacement of either the controller board or control panel will pull or mirror NVRAM data from each other Paper path information Input tray Component functions for feeding from the tray Tray present sensor Detects if the tray is inserted Media present sensor Detects whether the media level is empty or low Pic...

Page 366: ...he tray causing the media to come into contact with the MPF pick roller At the same time the pick roller rotates pushing the media to the separator pad The media does not pass through the secondary input roller but directly to the ﬁrst input roller Part 1 MPF pick roller 2 MPF tray 3 MPF paper present sensor Simplex printing Situated along the ﬁrst input roller is the deskew shutter It subjects th...

Page 367: ... exit roller 7 Fuser assembly 8 Paper exit roller Duplex printing After the ﬁrst side of the media has been printed on and is partially fed out to the output bin the duplex solenoid activates This causes the exit roller to reverse its rotation and feed the media with its trailing edge ﬁrst back into the redrive assembly and then to the duplex paper path The duplex front and rear deliver rollers mo...

Page 368: ...so provide easy and effective means to cut or break the transfer of motion when taking the cartridge unit out of the machine or when clearing jammed sheets through its linkage system Autocompensator mechanism ACM The fundamental function of the ACM is to pick and feed a single sheet of media and accurately deliver it to the downstream paper path The pick arm is counterbalanced to provide a priming...

Page 369: ... Trailing edge sensor Duplex sensor Fuser exit sensor MPF paper present sensor MS510 MS610 sensors Bin full sensor Input sensor Pass through sensor Index sensor Trailing edge sensor Media present sensor Trailing edge sensor Media present sensor Duplex sensor Fuser exit sensor Index sensor MPF paper present sensor 4514 6xx Theory of operation 369 ...

Page 370: ...eads to toner density detection Pass through sensor option tray Detects when the media from the option tray passes This will trigger the pick roller to pick the next media Capactive Toner Level Sensor CTLS Detects the amount of toner in the imaging unit If the toner level is low the cartridge auger motor is triggered to add toner from the toner cartridge to the imaging unit Front door sensor Is a ...

Page 371: ... First input roller Photoconductor drum Paper exit roller Fuser assembly Fuser exit roller Secondary input roller Duplex front deliver roller MPF pick roller Separator roll Pick rollers Pick rollers MS510 MS610 rollers Duplex rear deliver roller Transfer roll First input roller Photoconductor drum Paper exit roller Fuser exit roller Secondary input roller Duplex front deliver roller Separator roll...

Page 372: ...right to left is determined by the rotational speed of the printhead motor depending on how quickly the laser is adjusted The resolution in the process direction from top to bottom is determined by the rotational speed of the printhead motor The higher the scanning speed becomes the sooner the scanning of the next row can be started Step 1 Charge During the charge step voltage is sent from the HVP...

Page 373: ...of the photoconductor surface Modulated Laser Beam 0V DRUM Drum Surface Image Drum Surface Voltage Laser Beam Discharge Level Invisible Latent Image Laser Beam Printhead Step 3 Develop Once the laser exposes the photoconductor the HVPS sends charge to the developer roll Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser the t...

Page 374: ...e Image Toner at VDC Developer Bias value Discharge Level 0V Visible Developed Image Step 4 Transfer As the paper travels between the transfer roll and the photoconductor the transfer roll applies a positive charge to the back of the media This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media Sheet of paper HVPS VDC VDC DRUM Transf...

Page 375: ...aning blade removes any toner that remains on the photoconductor after the transfer process The toner removed is collected inside the imaging unit Cleaning Blade Used Toner Charge roll DRUM 4514 6xx Theory of operation 375 ...

Page 376: ...4514 6xx 376 ...

Page 377: ... Electrophotographic Process EPROM Erasable Programmable Read Only Memory ESD Electrostatic Discharge FRU Field Replaceable Unit GB Gigabyte HCF High Capacity Feeder HCIT High Capacity Input Tray HCOF High Capacity Output Finisher HVPS High Voltage Power Supply ITU Image Transfer Unit K Black LCD Liquid Crystal Display LDAP Lightweight Directory Access Protocol LED Light Emitting Diode LVPS Low Vo...

Page 378: ...OST Power On Self Test PSD Position Sensing Device PWM Pulse Width Modulation RIP Raster Imaging Processor ROM Read Only Memory SDRAM Synchronous Dual Random Access Memory SIMM Single Inline Memory Module SRAM Static Random Access Memory TPS Toner Patch Sensing UPR Used Parts Return V ac Volts alternating current V dc Volts direct current VTB Vacuum Transport Belt Y Yellow 4514 6xx Acronyms 378 ...

Page 379: ... images 72 Close front door 112 Complex page some data may not have printed 39 112 compressed images appear on prints 74 Conﬁguration change some held jobs were not restored 57 112 conﬁguration menu A5 loading 196 accessing 190 action for prompts 194 automatically display error screens 198 clear supply usage history 197 clearing custom status 197 conserve energy 192 disk encryption 195 download em...

Page 380: ...mode 179 duplex tests feed 1 test 181 left margin 180 quick test 179 sensor test 181 top margin 180 E electrical speciﬁcations 359 electrophotographic process theory 372 electrostatic sensitive parts 204 embedded solutions 210 energy conserving 192 envelopes tips on using 33 environment speciﬁcations 361 EP process theory 372 EP setup automatic darkness adjustment 188 charge roll voltage 187 EP de...

Page 381: ...14 Insufficient memory some Held Jobs were deleted 37 114 Insufficient memory some held jobs will not be restored 37 115 internal options 363 invalid code ﬁxing 199 invalid engine mode accessing 199 J jams accessing 80 avoiding 79 understanding messages 80 jams clearing behind rear door 84 in duplex area 86 in front door 81 in manual feeder 89 in standard bin 84 in tray 1 87 in tray x 88 L labels ...

Page 382: ...ark 52 print is too light 54 print quality initial check 40 print quality troubleshooting blank pages 43 clipped pages or images 72 compressed images appear on prints 74 ﬁne lines are not printed correctly 71 folded or wrinkled paper 58 gray background on prints 41 horizontal light bands 63 incorrect margins on prints 75 paper curl 56 print is too dark 52 print is too light 54 repeating defects 59...

Page 383: ...16 Load manual feeder with paper type paper size paper orientation 117 Maintenance kit low 80 xy 117 Maintenance kit nearly low 80 xy 117 Maintenance kit very low x estimated pages remain 80 xy 117 Memory full 38 117 Network x software error 54 118 Non Lexmark supply type see User s Guide 33 xy 118 Not enough free space in ﬂash memory for resources 52 118 Printer had to restart Last job may be inc...

Page 384: ... cover 307 rear door 307 redrive assembly 310 redrive shaft 313 reverse solenoid 237 right cover 241 right cover MS610de 241 right front mount 255 separator pad 287 separator roll assembly 320 speaker 275 toner cartridge smart chip contact 251 toner density sensor 295 top cover 315 trailing edge sensor 299 transfer roll 257 tray present sensor 242 UICC 271 Remove paper from standard output bin 119...

Page 385: ...ank pages 43 clipped pages or images 72 compressed images appear on prints 74 ﬁne lines are not printed correctly 71 folded or wrinkled paper 58 gray background on prints 41 horizontal light bands 63 incorrect margins on prints 75 paper curl 56 print is too dark 52 print is too light 54 repeating defects 59 skewed print 60 solid black pages 49 streaked vertical lines appear on prints 62 toner rubs...

Page 386: ...4514 6xx Index 386 ...

Page 387: ...3 Power cord 2 5 m straight South Africa 355 40X1774 Power cord 2 5 m straight Denmark 355 40X1791 Power cord 2 5 m straight Taiwan 355 40X1792 Power cord 2 5 m straight Korea 355 40X3141 Power cord 2 5 m straight Europe and others 355 40X4596 Power cord 2 5 m straight Brazil 355 40X4819 Adapter RS232C serial 357 40X4823 Adapter Parallel 1284 B 357 40X4826 Adapter N8120 GB INA 357 40X4827 Adapter ...

Page 388: ...dn MS517dn and M1145 337 40X8056 Front access cover MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn 336 40X8066 Bezel MS510dn and M1145 337 40X8067 Bezel MS610dn and M3150dn 337 40X8068 Bezel MS610de and M3150 337 40X8079 Galvo LSU MS610dn MS617dn MS610de M3150dn and M3150 340 40X8080 Galvo LSU MS510dn MS517dn and M1145 340 40X8083 Cartridge gearbox 348 40X8084 Pick Lift motor gearbox 347 40X808...

Page 389: ...347 40X8299 Front mounts 347 40X8300 MPF solenoid 341 40X8301 Reverse solenoid 341 40X8305 250 sheet tray insert 336 40X8343 Fuser 100 V 340 40X8388 Controller board applicable only to models MS610de and M3150 with galvo LSU 341 40X8393 Transfer roll 347 40X8394 Screw kit 348 40X8433 Maintenance kit 110 V MS610dn MS617dn and M3150dn 352 40X8434 Maintenance kit 110 V MS610de and M3150 352 40X8435 M...

Page 390: ...nese 358 40X8570 Font card Arabic 358 40X8571 Font card Hebrew 358 40X8695 Relocation kit MS510 and MS517dn 358 40X8696 Relocation kit MS610dn and MS617dn 358 40X8697 Relocation kit MS610de 358 40X8737 RFID card reader 357 40X8777 MPF gearbox 348 40X8800 Media present sensor ﬂag 344 40X8850 Redrive shaft 347 40X9131 MPF assembly 100 sheets 336 40X9148 Cartridge plunger 336 40X9181 Cooling fan MS61...

Page 391: ...n MS617dn M1145 and M3150dn 357 41X0856 Forms and Barcode Card MS610de and M3150 357 41X0857 Forms and Barcode Simpliﬁed Chinese Font MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn 357 41X0858 IPDS card MS610de and M3150 357 41X0859 Forms and Barcode Japanese Font MS510dn MS517dn MS610dn MS617dn M1145 and M3150dn 357 41X0860 Prescribe Card MS610de and M3150 357 41X0913 Video cable applicable on...

Page 392: ...4514 6xx Part number index 392 ...

Page 393: ...41X0959 ACM assembly standard tray only 347 40X4826 Adapter N8120 GB INA 357 40X4827 Adapter N8130 10 100 Fiber 357 40X9652 Adapter N8130 10 100 ﬁber 358 40X4823 Adapter Parallel 1284 B 357 40X4819 Adapter RS232C serial 357 40X8066 Bezel MS510dn and M1145 337 41X2013 Bezel MS517dn 337 40X8068 Bezel MS610de and M3150 337 40X8067 Bezel MS610dn and M3150dn 337 41X2017 Bezel MS617dn 337 40X5316 Cable ...

Page 394: ...and input sensor 344 40X8520 Dust cover 250 sheet tray 336 40X8521 Dust cover 550 sheet tray 336 40X8520 Dust cover 250 sheet tray 350 40X8521 Dust cover 550 sheet tray 350 40X8570 Font card Arabic 358 40X8571 Font card Hebrew 358 40X8569 Font card Japanese 358 40X8568 Font card Korean 358 40X8557 Font card Simpliﬁed Chinese 358 40X8556 Font card Traditional Chinese 358 41X0859 Forms and Barcode J...

Page 395: ...kit 110 V MS510dn MS517dn and M1145 351 40X8434 Maintenance kit 110 V MS610de and M3150 352 40X8433 Maintenance kit 110 V MS610dn MS617dn and M3150dn 352 40X8282 Maintenance kit 220 V MS510dn MS517dn and M1145 351 40X8436 Maintenance kit 220 V MS610de and M3150 353 40X8435 Maintenance kit 220 V MS610dn MS617dn and M3150dn 352 40X8526 MarkNet N8350 802 11 b g n Wireless Print Server MS610de 358 41X...

Page 396: ...aight Japan 355 40X1792 Power cord 2 5 m straight Korea 355 40X1773 Power cord 2 5 m straight South Africa 355 40X1772 Power cord 2 5 m straight Switzerland 355 40X1791 Power cord 2 5 m straight Taiwan 355 40X0273 Power cord 2 5 m straight Traditional Italy 355 40X0271 Power cord 2 5 m straight United Kingdom 355 40X0269 Power cord 2 5 m straight USA Canada 355 40X7797 Power supply 100 V 110 V 344...

Page 397: ...C Serial Interface Card 357 40X8273 Rubber foot 337 40X8394 Screw kit 348 40X5315 Screw Ship with ISP 2 357 40X8444 Separator roll assembly 336 350 40X5317 Standoff Tee with thumbscrew 357 40X8046 Toner density sensor 344 41X1025 Toner density wiper kit 344 40X8055 Top cover MS510dn MS517dn and M1145 337 40X8271 Top cover MS610dn MS617dn MS610de M3150dn and M3150 337 40X8045 Trailing edge sensor 3...

Page 398: ...4514 6xx Part name index 398 ...

Page 399: ...R T C H I P C O N T A C T S L A S E R S C A N N I N G U N I T R E V E R S E S O L E N O I D F R O N T C O V E R S E N S O R T O N E R D E N S I T Y S E N S O R F A N FUSER ASSEMBLY N A R R O W M E D I A S E N S O R OPTIONS CODE DLE BATTERY PARALLEL PORT LOW MID MODELS ONLY WIRING DIAGRAM OPERATOR PANEL TO OPERATOR PANEL GROUND MTG1 TO SYSTEM BOARD GROUND MTG1 ZIF PINS CONNECTOR ZIP CONNECTOR PINS ...

Page 400: ...2 POWER SUPPLY L A S E R S C A N N I N G U N I T F R O N T C O V E R S E N S O R F A N R E V E R S E S O L E N O I D W I R E L E S S O P T I O N USB MALE PI USB TYPE A WIRELESS OPTION ETHERNET SPEAKER J3 J2 OPERATOR PANEL OP PANEL USB TOUCH SCREEN UICC TONER LEVEL SENSOR CARTRIDGE SMARTCHIP CONTACTS IMAGING UNIT SMARTCHIP CONTACTS INPUT SENSOR DUPLEX SENSOR PAPER HANDLING OPTIONS AUTOCONNECT TRANS...

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