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Lexmark Optra N 4040, Reference Handbook

The Lexmark Optra N 4040 Reference Handbook manual is available for free download at 88.208.23.73:8080. This comprehensive manual provides users with detailed information on how to operate and maintain the Lexmark Optra N 4040 printer. Download your copy today to maximize the functionality of your printer.

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Laser Printer Reference Handbook

4037 / 4047-05E   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-3

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-3
Power-on Self Test (POST). . . . . . . . . . . . . . . . . . . . . . . . .  4-5

Diagnostic Aids  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-9

Print Test (Main Menu)  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-9
Diagnostics Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-9
Developed Image Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-9
Diagnostics Print Test 1. . . . . . . . . . . . . . . . . . . . . . . . . . .  4-10
Diagnostics Print Test 2. . . . . . . . . . . . . . . . . . . . . . . . . . .  4-10
Page Count Display Or Initialize  . . . . . . . . . . . . . . . . . . . .  4-10
Wrap Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-11
Button Test  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-11
Button Lockout Mode (4047 Only). . . . . . . . . . . . . . . . . . .  4-12
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-12
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-12
Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-13
Storage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-13

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-14

Print Head Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-14
Print Registration Adjustment  . . . . . . . . . . . . . . . . . . . . . .  4-14
Advanced Setup Menu (Early 4037 Models Only). . . . . . .  4-15
Storage  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-15
Fastbytes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-16
Hex Trace  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-16
Fuser Temperature  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-16

Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-17
Parts Catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4-18

4039-1XX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Diagnostics  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3

Failures With Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . .  5-3
Power-On Self Test (POST)  . . . . . . . . . . . . . . . . . . . . . . . .  5-8

Diagnostic Aids  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-9

Diagnostics Mode  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-9
Alphabetical List of Diagnostic Aids. . . . . . . . . . . . . . . . . . .  5-9
Operator Panel Tests  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-15
Print Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-18
Network Connections and Checks  . . . . . . . . . . . . . . . . . .  5-20
LAN Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-21

Summary of Contents for Optra N 4040

Page 1: ...eader s comments is provided at the back of this publication If the form has been removed comments may be addressed to Lexmark International Inc Department F95 035 3 740 New Circle Road Lexington Kent...

Page 2: ...0 4027 04W 2 1 Diagnostics 2 3 Start 2 3 Power On Self Test POST 2 6 Diagnostic Aids 2 10 Customer Test Page From WPS 2 10 Customer Test Page Stand Alone 2 10 Developed Image Test 2 10 WPS INI File 2...

Page 3: ...12 LCD Test 4 12 Sensor Test 4 12 Error Log 4 13 Storage 4 13 Adjustments 4 14 Print Head Calibration 4 14 Print Registration Adjustment 4 14 Advanced Setup Menu Early 4037 Models Only 4 15 Storage 4...

Page 4: ...tor Codes 6 8 Diagnostic Information 6 10 Symptom Tables 6 11 Diagnostic Aids 6 16 Interlock Override 6 16 Diagnostics Mode Tests 6 20 Adjustments 6 26 Envelope Feeder Separation Guide and Lower Separ...

Page 5: ...Printhead Calibration 7 15 Print Registration Adjustment 7 16 Fuser Temperature 7 17 Connectors 7 18 Parts Catalog 7 19 4049 XXX 8 1 Diagnostics 8 3 Power On Self Test POST 8 10 Diagnostic Aids 8 13...

Page 6: ...t 8 24 Print Contrast 8 24 Print Registration 8 24 Print Test 1 8 25 Print Test 2 8 26 Print Test 3 8 26 Quick Disk Test 8 27 Quick Test 8 27 Sensor Test 8 27 Top Margin and Duplex Quick Tests 8 28 Tr...

Page 7: ...emory Tests 9 10 Page Count 9 11 Permanent Page Count 9 11 Print Test 1 9 11 Print Test 2 9 12 Print Test 3 9 12 Quick Disk Test 9 12 Wrap Tests 9 13 Density Adjustment Panel 9 13 LAN Information 9 14...

Page 8: ...4026 0XX 4026 0XX 1 1 4026 0XX 1 Optra E...

Page 9: ...1 2 Laser Printer Reference Handbook Notes...

Page 10: ...on the operator panel can indicate either a user error message or service error message When a service error occurs the printer stops printing and all operator panel LEDs blink in a continuous pattern...

Page 11: ...turns on The printer may be idle for up to 40 seconds as the fuser warms to operating temperature Printer idle time is shorter if the fuser is already warm 10 The polygon motor printhead motor turns...

Page 12: ...ter is powered off Press and release the operator panel button to display the service error code Locate the blinking LEDs in the following table and take the indicated action Blinking Operator Panel L...

Page 13: ...Card Failure Replace Controller board Optional Memory Error Replace the optional memory SIMM If this does not correct the problem replace the controller board Fan Failure Error Refer to the Fan Servic...

Page 14: ...Replace Controller board ASIC Register Failure Error Replace Controller board ASIC SRAM Failure Error Replace Controller board Flash Memory Failure Error Replace the ROM SIMM w Flash If this does not...

Page 15: ...ror Replace the ROM SIMM If this does not correct the problem replace the controller board Engine Board Communications Failure Error Replace the engine board If this does not correct the problem repla...

Page 16: ...he top cover If the error LED remains on solid and POST does not continue refer to the Cover Interlock Service Check in the Service Manual Memory Full Complex Page Resolution Reduction Warning Data Tr...

Page 17: ...sume printing or do a front panel reset by pressing and holding the operator panel button for more than three seconds Memory Full Ready Data Error and Press Button on solid Change the printing mode to...

Page 18: ...POST completes except one or more LEDs do not come on Refer to the Operator Panel Service Check in the Service Manual None of the LEDs come on Refer to the Operator Panel Service Check in the Service...

Page 19: ...ce Manual Fan not working Refer to the Fan Service Check in the Service Manual Fan noisy Refer to the Fan Service Check in the Service Manual Fuser parts melted Refer to the Cold Fuser Service Check i...

Page 20: ...Service Check in the Service Manual Paper feeds continuously Refer to the Paper Feed Service Check in the Service Manual Paper fails to exit printer or stack in output bin Refer to the Paper Feed Serv...

Page 21: ...inter Reference Handbook 4026 0XX Top cover will not close Refer to the Cover Interlock Service Check in the Service Manual Light print Refer to the Print Quality Service Check in the Service Manual S...

Page 22: ...urn the printer off 2 Open the top cover 3 Press and hold the operator panel button as you turn on the printer Release the button once the printer s indicator lights come on 4 Wait until the Error LED...

Page 23: ...ge 1 Turn the printer off 2 Open the top cover 3 Press and hold the operator panel button as you turn on the printer 4 Wait until the Error LED comes on solid 5 Close the top cover 6 The Ready LED is...

Page 24: ...4026 0XX 1 17 4026 0XX...

Page 25: ...atures various typefaces and the installed printer base code level 1 Be sure the Ready LED is on solid printer is in the ready state 2 Press and release the operator panel button 3 The Ready and Data...

Page 26: ...LED on is displayed on the operator panel 5 Double click the operator panel button Note The printer is in the configuration mode The Ready LED is on solid The Data Load Paper Paper Jam Error and Pres...

Page 27: ...value list Long Button Press Press and hold the operator panel button for more than three seconds This action selects and saves the value for the menu item displayed To indicate that the setting is s...

Page 28: ...urns on or off 4 Press and hold the button until the Saved setting indication all LEDs on solid is posted 5 When the Error LED comes on close the top cover 6 The printer completes POST with the Ready...

Page 29: ...r on The printer starts POST 4 The operator panel Error LED comes on solid 5 Press and hold the operator panel button until all the LEDs are on solid indicating the printer is restoring factory defaul...

Page 30: ...CN1 Engine Board 1 24 V dc 2 GND 3 GND 4 5 V dc 5 FUSER LAMP CN2 Fuser Lamp Thermal Fuse 1 HEAT N 2 NO CONNECTION 3 HEAT L Connector Pin No Signal CN1 Engine Board 1 HV C 2 HV T 3 HV SEL 2 4 HV SEL 1...

Page 31: ...8 PRINT 4 NO CONNECTION 19 SRCLK 5 GND 20 GND 6 RESET 21 GND 7 GND 22 VIDEO 8 GND 23 5 V dc 9 GND 24 GND 10 HSYND 25 5 V dc 11 EPRDY 26 GND 12 PRRDY 27 5 V dc 13 TDD 28 CPRDY 14 ETBSY 29 5 V dc 15 STS...

Page 32: ...D 8 24 V dc CN5A Laser Diode Drive Board 1 S SCAN 2 CO 3 LD APC2 LDVR2 4 LD APC1 LDVR1 5 GND 6 L DATA 7 5 V dc CN6A Main Motor 1 PHASE A 2 PHASE A 3 PHASE B 4 PHASE B CN7A LVPS 1 24 V dc 2 GND 3 GND 4...

Page 33: ...Tray Option 1 24 V dc 2 FEED 2 3 NO CONNECTION 4 5 V dc 5 GND 6 P EMP2 7 PSIZED 8 2NDBIN 9 MM INCH 10 CHECK0 11 CHECK1 12 CHECK2 CN10A Polygon Motor 1 NO CONNECTION 2 24 V dc 3 GND 4 5 V dc 5 POLYGON...

Page 34: ...CN1A Engine Board 1 CHECK2 2 CHECK1 3 CHECK0 4 MM INCH 5 2NDBIN 6 PSIZEO 7 P EMP 2 8 GND 9 5 V dc 10 NO CONNECTION 11 FEED2 12 24 V dc CN3A Paper Take up Solenoid 2nd Paper Tray Option 1 24 V dc 2 FE...

Page 35: ...0 GND 6 RESET 21 GND 7 GND 22 R VIDEO 8 GND 23 5 V dc 9 GND 24 GND 10 RHSYNC 25 5 V dc 11 EPRDY 26 GND 12 PRRDY 27 5 V dc 13 TOD 28 CPRDY 14 ETBSY 29 5 V dc 15 STS 30 NO CONNECTION Connector Pin No Si...

Page 36: ...D 13 RSELOUT 31 RINIT 14 RAUTOFD 32 RFAULT 15 GND 33 GND 16 GND 34 GND 17 GND 35 GND 18 PLH 36 RSELECTIN Connector Pin No Signal CN3S Engine Board 1 ANODE PC3 2 GND 3 PC3 Connector Pin No Signal CN1S...

Page 37: ...44 Input Paper Tray 69G8343 Front Cover 69G8337 Gear 15T 69G8338 Bushing 69G9999 Board PWB R 69G9971 Exit Paper Feed Roller Clip Assembly 69G8336 Exit Paper Feed Roller Shaft Assembly 11A7443 Logo Opt...

Page 38: ...69G8377 Clutch Cam Assembly 69G8379 Bushing 69G8393 D Roll Shaft 69G9991 Pin D Roll Shaft 69G8375 D Roll 69G8363 Rubber Foot Printhead Part Number Description 69G8364 Printhead Assembly 600 dpi Paper...

Page 39: ...c 69G8313 Fuser Assembly 220 230 V ac 69G8328 Lower Fuser Assembly 69G8331 Sensor Paper Exit 11A7408 Cable Paper Exit Sensor 69G8332 Flag Paper Exit Sensor 11A7423 Spring Exit Sensor Flag 69G8333 Sepa...

Page 40: ...Power Supply 69G8383 Board High Voltage Power Supply 11A7410 Cable HVPS to Engine Board 69G8385 Cable 2nd Paper Drawer 11A7406 Cable Transfer Assembly to HVPS 11A7417 Terminal Rear Frame Ground to Co...

Page 41: ...Foot square rubber 11A7416 Foot round rubber 69G9926 Right Side Cover 69G9937 Lift Plate Assembly 69G9928 Tray Paper 11A7428 Pad 11A7429 Label Paper Set 69G9933 Adjustable Paper Guide 11A7430 Regulati...

Page 42: ...ard 69G9940 Cover Front 69G9939 Paper Feed Assembly complete 11A7427 Guide Plate Option SIMMS Part Number Description 1364936 Memory SIMM 1MB 1364906 Memory SIMM 2MB 1364907 Memory SIMM 4MB Miscellane...

Page 43: ...1 36 Laser Printer Reference Handbook 4026 0XX...

Page 44: ...4027 04W 4027 04W 2 1 4027 04W 2 Winwriter 200...

Page 45: ...2 2 Laser Printer Reference Handbook Notes...

Page 46: ...is displayed on the host display locate it in the Error Message Table on the next page and take the appropriate action If an alert message appears on the host display and the printer status light is f...

Page 47: ...failure Replace the controller board Error 953 Replace the controller board Error 954 The engine board detected an invalid command Error 970 Fan Failure Check Engine Board LVPS to Engine Board Cable E...

Page 48: ...ction Add XXX Paper Audible Add paper to printer Printer is out of paper Add paper then if the error remains refer to the Paper Feed Take Up Shaft Service Check in the Service Manual Clear Paper Jam A...

Page 49: ...The paper feed gears turn 11 The print cartridge drive gear engages 12 The paper feed solenoid picks 13 The paper feed take up shaft assembly rotates to home position The paper feed lift assembly is i...

Page 50: ...per Feed Service Check in the Service Manual Paper Feed Solenoid not picking up Refer to the Paper Take Up Solenoid Service Check in the Service Manual Status Light starts blinking quickly before POST...

Page 51: ...the Print Quality Service Check in the Service Manual Paper Jams Refer to the Paper Feed Service Check in the Service Manual Main Motor noisy Refer to the Main Motor Service Check in the Service Manu...

Page 52: ...Print Quality Service Check in the Service Manual Printer not communicating with host Refer to the Parallel Port Service Check in the Service Manual Horizontal black band Refer to the Print Quality S...

Page 53: ...print test resets temporary settings to the printer default settings and deletes all macros and down loaded fonts To run the Print Test 1 Open the top cover 2 Turn the printer on 3 After the printer s...

Page 54: ...WPS 1 Select File Manager from the Microsoft Windows Main Menu double click with mouse 2 Select Fixed Disk WPS installed on 3 Select Windows from DIR list 4 Select WPS INI from Files list double clic...

Page 55: ...r Supply P N Signal CN1 Fan 1 Fan Motor 2 12VDC CN2 Main Motor 1 Motor 2 Motor 3 Motor 4 Motor 5 SW12VDC CN3 Engine Board 1 GND 5 1VDC 2 5 1VDC 3 GND 12VDC 4 SW12VDC 5 Fuser Lamp 6 Fan Motor 7 Main Mo...

Page 56: ...1 SOL ON 2 12VDC CN2 Engine Board 1 GND1 2 3 5 1VDC 5 12VDC 6 GND2 7 8 9 SOL ON P N Signal CN1 LVPS 1 GND1 2 5 1VDC 3 GND2 4 12VDC 5 Fuser Lamp 6 Fan On 7 Main Motor 8 Main Motor 9 Main Motor 10 Main...

Page 57: ...n 8 DOC Blade 9 PF SOL ON CN5 Printhead 1 POL LOCK 2 P H Select 3 POLY MTR CLK 4 POLY MTR ON 5 GND2 6 12VDC 7 5 1VDC 8 LDATA 9 GND1 10 LDVR1 11 LDVR2 12 LDLVL 13 SSCAN CN6 Controller Board P N Signal...

Page 58: ...27 5 1VDC 13 TOD 28 CPRDY 14 ETBSY 29 5 1VDC 15 STS 30 N C P N Signal CN9 Op Panel 1 GND1 2 LED1 3 N C P N Signal J1 Optional SIMM 1 40 J2 Parallel Port P N Signal P N Signal 1 RSTROBE 19 GND 2 D8 20...

Page 59: ...D7 27 GND 10 RACK 28 GND 11 RBUSY 29 GND 12 RPERROR 30 GND 13 RSELOUT 31 RINIT 14 RAUTOFD 32 RFAULT 15 GND 33 GND 16 GND 34 GND 17 GND 35 GND 18 PLH 36 RSELECTIN P N Signal J3 Pullup 1 5 1VDC 2 5V Ju...

Page 60: ...l P N Signal 1 LED1 16 CMD 2 N C 17 CTBSY 3 N C 18 PRINT 4 GND 19 SRCLK 5 GND 20 GND 6 Reset 21 GND 7 GND 22 Video 8 GND 23 5 1VDC 9 GND 24 GND 10 RHSYNC 25 5 1VDC 11 EPRDY 26 GND 12 PRRDY 27 5 1VDC 1...

Page 61: ...7165 Right Side Cover 1427166 Front Cover 1427267 Cover Op Panel with LED 1427167 Paper Tray FNT Left Side Frame P N Description 1427168 Left Side Frame Asm Right Side Frame P N Description 1427169 Ri...

Page 62: ...m 100 220 240V 1427183 Paper Feed Asm 120V 1427186 Actuator Sensor 1427187 Paper Take up Shaft Asm 1427188 Solenoid 1427265 H V Board for 220 240VAC P F Asm 1427266 H V Board for 120VAC P F Asm Screw...

Page 63: ...3 Thermistor 1427194 Sensor Photo 1427195 Actuator Sensor Flag 1427196 Torsion Spring Electronics P N Description 1427198 Power Supply 120V 1427199 Power Supply 220 240V 1427251 Fuse 220 240V 1 6A 142...

Page 64: ...4033 4033 3 1 4033 3...

Page 65: ...3 2 Laser Printer Reference Handbook Notes...

Page 66: ...If the power LED is off On Models 0XX make sure the green dot faces up on the power cord to the adapter Check for 5VDC and 12VDC on the power supply connector US Models 001 002 011 and 012 have only 5...

Page 67: ...was detected Note If you are updating the flash code the Status Test and Data LEDs will all blink This does not indicate an error Status Test Data off off off on on on off on on off on off off off on...

Page 68: ...hat port 3 Press Reset Models 0XX The Status LED will blink several times within 3 to 4 seconds turn off for up to 10 seconds then blink continuously in a pattern of two blinks a pause then two blinks...

Page 69: ...BASE T Models 002 012 202 or 302 There is no LAN connection test for these configurations Refer to Printer and LAN Checks 2 Press the Reset button Models 0XX The status LED will blink several times wi...

Page 70: ...operly connected Make sure the printer is queued and the printer driver is configured properly Make sure the proper adapter port has been associated parallel or serial Make sure the adapter s printer...

Page 71: ...002 no P S 1333589 Adapter Asm Model 4033 003 no P S 1333787 Adapter Asm Model 4033 011 no P S 1333788 Adapter Asm Model 4033 012 no P S 1333789 Adapter Asm Model 4033 013 no P S 1333586 Operator Pan...

Page 72: ...9521 Line Cord Israel 1339519 Line Cord UK 1339523 Line Cord Pakistan 1339519 Line Cord Hong Kong Malaysia Singapore Burma Brunei India 1339523 Line Cord Bangladesh Sri Lanka 1339517 Line Cord Laos Th...

Page 73: ...3 10 Laser Printer Reference Handbook 4033...

Page 74: ...4037 4047 05E 4037 4047 05E 4 1 4037 4047 05E 4...

Page 75: ...4 2 Laser Printer Reference Handbook Notes...

Page 76: ...ile you are working on the machine go to the Error Message Table and take the indicated action for that error Error Message Table Error Code Message Action Error 900 Software Software error Power the...

Page 77: ...per Jam Service Check in the Service Manual Load Tray1 Be sure paper is loaded in the tray Refer to the Tray 1 Service Check in the Service Manual Load Tray2 Be sure paper is loaded in the tray Refer...

Page 78: ...er completes all these steps and no error messages are displayed the printer has successfully completed the POST If your printer has completed POST go to the Symptom Table on page 4 6 Tray1 Missing In...

Page 79: ...efer to the Operator Panel Service Check in the Service Manual 1 and 1 2 rows of PELs are on solid on the display or Performing Self Test did not appear Refer to the Operator Panel Service Check in th...

Page 80: ...n t picked or never leaves the tray Refer to the Paper Feed Service Check in the Service Manual Paper feeds continuously Refer to the Paper Feed Service Check in the Service Manual Paper fails to exit...

Page 81: ...the Service Manual Font SIMM not recognized 4037 only Refer to the Flash SIMM Service Check in the Service Manual Blank Display on operator panel Refer to the Operator Panel Service Check in the Serv...

Page 82: ...pter you must put the printer in Diagnostics mode To enter Diagnostics mode 1 Turn the printer off 2 Press and hold the READY and RETURN buttons then turn the printer on The printer performs the Power...

Page 83: ...iagnostic Print Test 2 generates a two page printout The 4047 prints one page 1 Enter Diagnostics mode 2 Select PRINT TEST 2 3 Select SINGLE for one page or CONTINUOUS for continuous print Note Only e...

Page 84: ...assed A pass message indicates the connection to the printer cable connector is good Failure indicates a defective system board 7 Press RETURN to return to the Diagnostics mode main menu 8 Turn the pr...

Page 85: ...To test the operator panel display 1 Enter Diagnostics mode 2 Select LCD TEST 3 Select the top button All pels are displayed 4 Select the top button again Every other horizontal row of pels is displa...

Page 86: ...Select NO to save the log Press RETURN to return to the Diagnostics mode main menu Storage This procedure enables overriding a NVRAM error NVRAM stores all of the customer settings By overriding an NV...

Page 87: ...need to be made to the print registration adjustment 1 Enter Diagnostics 2 Select REGISTRATION 3 Select one of the following LEFT MARGIN TOP MARGIN BOTTOM MARGIN 4 The value of the margin you selected...

Page 88: ...menu Advanced Setup Menu Early 4037 Models Only Use this mode to run Storage Fastbytes Hex Trace and Fuser Temperature To enter the Advanced Setup Menu 1 Turn the printer off 2 Select and hold the top...

Page 89: ...t of the data stream sent to the printer Note For 4047 enter this mode from the main menu 1 Enter the Advanced Setup Menu 2 Select HEX TRACE 3 Select ON to turn On the Hex Trace mode 4 The Hex Trace m...

Page 90: ...gnal J2 Print Head Power J3 Operator Panel 4037 only J4 Flash Option 4047 only J5 Flash Option 4037 only J6 DRAM Option 4047 Flash J7 Parallel Port 4047 DRAM J8 Parallel Port 4047 only J9 Operator Pan...

Page 91: ...Operator Panel P N Description 1381287 Side Bracket Left 1381306 Motor Torquer w cable 1381307 Motor Assembly Paper Feed 1363209 Cable Motor 1381298 Sensor Input 1363757 Flag Input Sensor 1363749 D R...

Page 92: ...he original fuser is replaced with this part 1383311 Lamp 110v 1381294 Hot Roll Assembly w Bearings Also Replace Thermistor Assembly 1381297 Thermistor Assembly Also Replace Hot Roll Asm 1381155 Therm...

Page 93: ...037 4047 05E P N Description 1363797 D Roll Asm 250 Option 1363208 Cable Tray Sensor 1381306 Motor Torquer 1381305 Board Tray Sense 1363830 Lever Switch P N Description 1364483 11 Tray Assembly 250 Sh...

Page 94: ...4039 1XX 4039 1XX 5 1 4039 1XX 5...

Page 95: ...5 2 Laser Printer Reference Handbook Notes...

Page 96: ...aper Jam The exit sensor not unmade in time Refer to Paper Feed Base Printer Service Check in your Service Manual 23 Paper Jam Jam at the duplex unit Paper is either not leaving the duplex entry senso...

Page 97: ...ard Not Supported Font card format not supported by printer 44 Defective Font Card Defective font card installed in font slot 47 Font Card Removed While Printing Printer needs data on removed card 52...

Page 98: ...transfer roller and its contact on the HVPS replace the transfer roll if the continuity is correct If there is no continuity make sure the HVPS contact returns to its upward limit when depressed and...

Page 99: ...if the SIMM does not fix the problem 944 System Board RIP processor failure Replace the system board 945 System Board ASIC 1 failure Replace the system board 946 System Board ASIC 2 failure Replace th...

Page 100: ...is not communicating with the system board Refer to Network Card 977 Errors Service Check in your Service Manual 978 Network Card General network card hardware error Replace the Network Card 979 Netwo...

Page 101: ...ser warms to operating temperature Printer idle time is shorter if the fuser is already warm If the duplexer is installed the duplex drive motor turns on for about 5 seconds just before the ready scre...

Page 102: ...ed on if there is an unacceptable amount of toner being deposited on the back of the page When Auto Clean is on after printing the number of pages specified in Auto Clean Frequency the printer will pa...

Page 103: ...aults 3 Select U S or Non U S 4 Press RETURN to return to Diagnostics mode main menu Developed Image Test Use the Developed Image Test to isolate print quality problems You might have to practice this...

Page 104: ...mode main menu Duplex Feed 1 Test This test checks for slipping paper problems It verifies that the paper is entering the duplex unit far enough for the trailing edge to clear the selector fingers be...

Page 105: ...on the top of the duplex tray Do not disconnect the duplex cable from the printer 9 Without changing the position of the page hold it to the top of the paper tray and remove the paper tray 10 Measure...

Page 106: ...to Diagnostics mode main menu Fuser Temperature and Warm Up Time These settings allow adjustment of the fuser to correct problems with paper curl or melting letterheads Paper curl in which the top and...

Page 107: ...ss RETURN to return to the diagnostic menu Maintenance Kit Count This non displayed counter must be reset after the maintenance kit is replaced to prevent the 80 Scheduled Maintenance message from dis...

Page 108: ...u LCD Test To test the operator panel display 1 Enter Diagnostics mode 2 Select LCD Test 3 Select Single or Continuous 4 The display will go through a continuous sequence of turning pels on and off 5...

Page 109: ...age Count The permanent page count can be displayed only It cannot be modified or reset by the customer or servicer 1 Enter Diagnostics mode 2 Select Permanent Page Count 3 Press RETURN to return to D...

Page 110: ...the margin to the left Top Margin This margin can be set between 20 and 20 Changing the number by one moves the margin by 1 75 inches Moving the number in a positive direction moves the margin down th...

Page 111: ...ests All of the print tests can be run in the Single or Continuous mode To stop continuous printing select CANCEL Print Test 1 Print Test 1 generates one print out similar to the test page This test u...

Page 112: ...ns and the disk hardware and circuitry but does only incidental testing of the disk surface itself The Quick Disk Test does not destroy data on the disk Existing data is read and stored prior to the t...

Page 113: ...used to communicate with the host computer To run the Wrap Test 1 Turn the printer off 2 Disconnect the interface cable 3 Install the wrap plug in one of the interface cable connectors Note Install th...

Page 114: ...rn the printer off then remove the wrap plug from the interface connector LAN Information The printer may be connected to one of the following LAN types Token Ring Ethernet 10BASE T Ethernet 10BASE2 L...

Page 115: ...unting screw A 2 Position the spring B so it clears the separator roller by 1 9 0 2 mm 0 075 0 008 in 3 Tighten the mounting screw Paper Restraint Spring 1 Loosen the mounting screw A 2 Position the s...

Page 116: ...screw B until the skew marks on the printout are parallel to the top edge of the paper Use Print Test 1 or Quick Test to check this Rotating the printhead clockwise will lower the left skew adjustmen...

Page 117: ...ove the top cover 2 Loosen the screws A 3 Run Print Test 1 or the Quick Test on the Diagnostics Menu 4 Move the pointer B to eliminate the skew Moving the pointer toward the left raises the left adjus...

Page 118: ...or Printhead Fan J6 Laser Printhead Hsync J7 Operator Panel Output Bin Sensor J8 DC to DC Convertor J9 DC to DC Convertor J10 INA Power Card J11 LVPS J12 Envelope Feeder Magnet J13 INA Card J14 Serial...

Page 119: ...MM Printer microcode J11 ROM SIMM flash memory option J12 INA Card J13 Parallel and Serial Port J14 500 Sheet Option J16 Paper Drive Motor J16 Fuser J17 HVPS Flex Includes input and toner sensors and...

Page 120: ...INA Hard Disk J14 HVPS J15 Parallel Port J16 N A J17 Second Paper Tray Option J18 Duplex J19 Exit Paper Size Sensor Fuser Solenoid J20 Input Toner Sensor Board Erase Lamps J21 Drive Motor J22 Torquer...

Page 121: ...318 Gears 7 14 1383385 Paper Tray 1383390 Paper Tray Covers P N Description 1381017 Operator Panel Asm Lower Frame P N Description 1381046 Motor Brkt and Gear Asm 10R 1381047 Motor Brkt and Gear Asm 1...

Page 122: ...oud Assembly 1325017 Cable Fan Mirror Motor 1325018 Cable hsync Laser Paper Feed P N Description 1381636 Input Sensor Board 10P 1383430 Input Sensor Board 10R 12R 12C 12L 16L 1328314 Right Rail Asm Wi...

Page 123: ...D Roller Asm 10P 12C 1328454 Shaft D Roll with Gear 11 10R 12R 12C 12L 16L 1408482 Shaft D Roll with Gear 11 10P 1383433 Clutch Magnet Asm 10R 12R 12C 12L 16L 1381306 Torquer Motor 10P Standard Paper...

Page 124: ...Assembly supply item 10R 12R 12C 12L 16L 1382287 Fuser Wiper Assembly supply item 10P 1039315 Fuser Cover 10R 10P 1328132 Fuser Cover 12R 12L 12C 16L 1383311 Fuser Lamp 110V 10R 12R 12L Install lamp w...

Page 125: ...d Asm w Thermistor 8 Thermal Fuse 16L Electronics P N Description 1383974 LV Power Supply 110V 10R 12R 12L 12C 1383975 LV Power Supply 220V 10R 12R 12L 12C 1381014 LV Power Supply 110V 16L 1381039 LV...

Page 126: ...DC to DC convertor 10R 12R 12L 12C Transfer Roll P N Description 1381008 Roll Asm Transfer 1381007 Housing Transfer 10R 12R 12C 12L 16L 1381652 Housing Transfer 10P Duplex Option P N Description 13810...

Page 127: ...Description 1364923 1 MB Flash SIMM 1364922 2 MB Flash SIMM 1364879 4 MB Flash SIMM 1364876 8 MB DRAM SIMM 1381050 INA LocalTalk 1446702 INA Ethernet 10BASE2 1402217 INA Token Ring 1402218 INA Ethern...

Page 128: ...4040 4040 6 1 4040 6 Optra N...

Page 129: ...6 2 Laser Printer Reference Handbook Notes...

Page 130: ...y upgrade options of 2MB 4MB 8MB 16MB and 32MB Flash memory options of 1MB 2MB and 4MB Integrated network options Token Ring Ethernet Internal disk option LocalTalk Maintenance Approach The diagnostic...

Page 131: ...be replaced by including the assembly number and reference number in parenthesis Use the error code tables symptom table service checks and the diagnostic aids chapter to determine the symptom and rep...

Page 132: ...rature to allow it to acclimatize Troubleshooting Use the error message tables symptom table and service checks in this chapter and the diagnostic aids in Chapter 3 to diagnose a failure If the operat...

Page 133: ...ice Check 924 in the Service Manual 927 Fan stalled Refer to the Fan Motor Service Check 927 in the Service Manual 931 932 933 934 Printhead Errors Check the printhead connectors Replace the printhead...

Page 134: ...onal memory SIMM J2 97X INA Failure Be sure the controller riser card and the INA are properly installed Replace the INA If you still have a failure replace the system board 977 Network Card Error The...

Page 135: ...CL31 connector J206 on the paper deck driver board is securely installed Check for broken parts If necessary replace the paper deck lifter clutch 990 Service Duplex Option Be sure the duplex registrat...

Page 136: ...and replace if necessary Paper Full Lever Switch Sensor Board 32 Print Cartridge Missing Be sure the print cartridge is properly installed Clean or replace the high voltage power supply contacts 37 In...

Page 137: ...you still have no power to the paper deck refer to the Paper Deck Power Input Service Check in the Service Manual 58 Duplex not attached Be sure the duplexer is securely latched into the printer POR t...

Page 138: ...ts Refer to Blank Spots Service Check in the Service Manual Blank Page Refer to Blank Page Service Check in the Service Manual Dark Image Refer to Dark Image Service Check in the Service Manual Dirt o...

Page 139: ...elivery Assembly Refer to Fuser and Delivery Paper Jams Service Check in the Service Manual Paper Jam in Duplexing Assembly Refer to Paper Jam 25 Duplex Service Check in the Service Manual Paper Jam i...

Page 140: ...in the Service Manual Fuser Printhead Fan FM2 Failure Refer to Fuser Printhead Fan FM2 Service Check in the Service Manual Horizontal Registration Guide Failure Duplexing Installed Refer to Duplex Ho...

Page 141: ...tion Refer to Printhead Scanner Motor Service Check in the Service Manual Operator Panel Does Not Operate Properly Go to the Diagnostic Aids Chapter and run the LCD and Button tests If the tests fail...

Page 142: ...er to Paper Deck Paper Pick Up Service Check in the Service Manual Paper doesn t exit paper registration roller Refer to Paper Deck Registration Roller Service Check in the Service Manual Paper doesn...

Page 143: ...paper through the side output bin Remember to return this to the original setting when you are finished 2 Remove the top cover 3 Locate the switch sensor board and insert a screwdriver under the swit...

Page 144: ...er being activated To run the test 1 Turn the printer off 2 Remove the back cover of the paper deck 3 Locate the paper deck driver board near the top rear 4 Locate JP201 on the paper deck board 5 Shor...

Page 145: ...stem board normal state Note Entering the Diagnostic mode clears NVRAM To enter Diagnostics mode 1 Turn the printer off 2 Press and hold the Ready and Return buttons as you turn on the machine The pri...

Page 146: ...erial Memory Tests DRAM ROM PAGE COUNTS Page Count Permanent Page Count PAPER FEED TESTS Tray 1 Tray 2 Tray 3 if installed Multipurpose Feeder if installed DUPLEX Duplex Quick Test DEVICE TESTS If Ins...

Page 147: ...t Clean This is a 90 minute test that should be performed only on a disk that contains bad data and is therefore unusable This test destroys all data on the disk by doing a multi pass read write on ev...

Page 148: ...al errors may appear in the log if there were intervening errors The following error messages are stored in the error log 1 Enter Diagnostics mode 2 Select ERROR LOG 3 Select CLEAR and then CONTINUE t...

Page 149: ...HARDWARE TESTS 3 Select Memory Test 4 Select either DRAM or ROM 5 Select Single or Continuous 6 The display indicates PASSED or FAILED 7 Select CANCEL to stop continuous memory test 8 Press Return to...

Page 150: ...lect Print Test 1 4 Select Single or Continuous 5 Select CANCEL to stop continuous print 6 Press Return to return to the main Diagnostics mode main menu Print Test 2 Print Test 2 generates two printou...

Page 151: ...as been selected the test stops after the first envelope or sheet of paper If you select Continuous envelopes or paper will continue to feed but will not be printed until the test is cancelled Quick D...

Page 152: ...for the serial test 5 Enter Diagnostics mode 6 Select HARDWARE TESTS 7 Select Wrap Test 8 Select Parallel for the parallel port or Serial for the 25 pin serial port 9 Select Single or Continuous 10 S...

Page 153: ...the separation guide along with the upper cover If you removed just the separation guide or replaced a bent separation guide adjust the gap as follows Insert the separation guide 1 5 mm from the lower...

Page 154: ...assette Then using the printer driver tester print several pages of all black or horizontal line test prints 2 Measure the distance a between the left edge of the page to the edge of the printed patte...

Page 155: ...nc Request Signal A6 VSYNC Vertical Sync Signal A7 STS Status Signal A8 CMD Command Signal A9 Reserved A10 SPCHG Speed Change Signal A11 Reserved A12 5V A13 5V A14 5V A15 GND A16 GND B1 GND B2 GND B3...

Page 156: ...LK Controller Clock Signal C9 Reserved C10 PDLV Paper Delivery Signal C11 Reserved C12 5V C13 5V C14 5V C15 GND C16 BD Beam Detection Signal System Board Connector J202 Pin Signal Signal Name 1 LLCONT...

Page 157: ...ront Panel Serial Clock Signal 5 5V 6 GND System Board Connector J204 Pin Signal Signal Name 1 5V 2 GND 3 GND 4 5V 5 GND 6 24VA System Board Connector J205 Pin Signal Signal Name 1 GND 2 GND 3 24VA 4...

Page 158: ...ntrol Clock Signal 4 GND 5 24VA System Board Connector J208 Pin Signal Signal Name 1 FAN1D Fan Motor 1 Drive Signal 2 FAN1S Fan Motor 1 Rotating Detection Signal 3 GND System Board Connector J209 Pin...

Page 159: ...24VA 2 24VA 3 DUPIDS Duplexing Unit Sense Signal 4 DUPSTS Duplexing Unit Status Signal 5 DUPCMD Duplexing Unit Command Signal 6 DUPCLK Serial Clock 7 GND 8 GND System Board Connector J214 Pin Signal...

Page 160: ...l Name 1 FAN2D Fan Motor 2 Drive Signal 2 FAN2S Fan Motor 2 Rotating Detection Signal 3 GND System Board Connector J217 Pin Signal Signal Name 1 FSRTH Fixing Roller Temperature Sense Signal 2 RLD Rela...

Page 161: ...Signal 5 UDECKS Upper Cassette Paper out Sense Signal 6 UDECKC Upper Cassette Sense Signal 7 FEEDCLD Feed Clutch Drive Signal 8 FEEDS Pick up Unit Paper Sense Signal 9 PUPSLD Cassette Pick up Solenoi...

Page 162: ...Q Developing Bias Frequency Output Signal A9 GND A10 24VB B1 HVNLTD Transfer Bias Drive Signal B2 HVTRVSD Transfer Bias Constant Current Drive Signal B3 HRLBD Fixing Roller Bias Drive Signal B4 DCHGBD...

Page 163: ...FSRTP1R 3 FSRTP2R 4 FSRTYP2 Fuser Sub Heater Type Sense Signal 5 FSRTH Fuser Roller Temperature Sense Signal 6 GND System Board Connector J223 Pin Signal Signal Name 1 TONRS Toner Level Signal 2 GND...

Page 164: ...ize Sensing Sw SL31 Pick up Solenoid SW703 Paper size Sensing Sw SMT31 Pick up Motor SW704 Paper size Sensing Sw MT31 Deck Motor PS31 Registration Paper Sensor No Name Function 1 Paper Deck Driver Boa...

Page 165: ...al 2 GND 3 RXI Serial In Signal 4 CONTI Communication Ready Signal 5 24V 6 CKO Synchronous Clock Signal 7 GND 8 GND 9 GND 10 24V 11 GND 12 STRBO Strobe Signal 13 PWRON OUT Power On Signal 14 GND 15 24...

Page 166: ...Signal 2 FEDBD Pick up Motor Control Signal 3 FEDAND Pick up Motor Control Signal 4 FEDADO Pick up Motor Control Signal Paper Deck Driver Board Connector J206 Pin Signal Signal Name 1 24V 2 LIFTCL Lif...

Page 167: ...Surface Sense Signal 9 5V 10 GND 11 DOOR Door Open Sense Signal Paper Deck Driver Board Connector J209 Pin Signal Signal Name 1 GND 2 PAP SIZE4 Paper Size Sense Signal 4 3 PAP SIZE3 Paper Size Sense S...

Page 168: ...ge Signal unused A5 PDLV Paper Delivery Signal A6 undetermined 1 For expansion A7 N C A8 CKEN Communication Ready Signal A9 TX Send Data Line A10 GND B1 5V B2 N C B3 VSYNC Vertical Synchronized Reques...

Page 169: ...in Signal Signal Name 1 TX Send Data Line 2 GND 3 RX Receive Data Line 4 TERMINATE Communication Ready Signal 5 24V 6 CLOCK Synchronized Clock Signal 7 GND 8 GND 9 GND KEY Mis insertion prevention 10...

Page 170: ...ar Sock Damper Internal Paper Drawer Print Cartridge Mtg P N Description 11A8051 Spring Paper Size Sensor 11A8041 Arm Pleasure Front 11A8042 Guide Rear Cartridge 11A8350 Board Asm Cassette Size Printh...

Page 171: ...r Guide B M 11A8113 Indicator Paper Size Sensor B M 11A8112 Latch Paper Shut B M 11A8111 Roller Asm Right Rear 11A8106 Handle Drawer Open B M 11A8107 Drawer Paper Size Indicator 11A8116 Roller Left Re...

Page 172: ...ckup Cam Lever B M 11A8149 Gear B M 1 Paper Pickup 11A8144 Flag Paper Sensing 11A8142 Roller B M Lower Paper Feed 11A8128 Paper Pick up Board Asm PS931 11A8131 Motor Paper Pickup 11A8138 Switch Sensor...

Page 173: ...d Multipurpose Tray P N Description 11A8196 Paper Guide Right 11A8194 Tray 11A8195 Paper Guide Left Paper Delivery P N Description 11A8204 Lever Paper Sensing 11A8205 Lever Paper Full 11A8209 Large Pr...

Page 174: ...8352 Hot Roll Lower Fuser 11A8246 Thermistor Fuser 11A8247 Holder Heater 11A8240 Separation Roller B M 11A8364 Flag Delivery Lever Sensor 11A8246 Thermistor Controller Card P N Description 11A8254 Con...

Page 175: ...r Sensor 11A8347 Torque Limiter 11A8346 Roller Upper 11A8283 Box Click Duplex Option P N Description 11A8379 Lever Paper Sensor 11A8386 Paper Sensor PS21 11A8385 Roller Rear Guide 11A8394 Duplex Board...

Page 176: ...ensing B M 11A8494 Plate Wire 11A8509 Gear 40T 11A8510 Cable Pulley B M 11A8523 Gear 96T 98T 11A8525 Gear 11T Paper Deck Drive P N Description 11A8551 Motor MT31 11A8554 Clutch Magnet CL31 11A8556 Gea...

Page 177: ...3 CL32 11A8634 Roller Register 11A8638 Roller Feed 11A8643 Jam Sensor B M PS32 11A8642 Registration Sensor B M PS31 11A8641 Roller Feed Option Controller Card P N Description 11A8361 Board Option Cont...

Page 178: ...4047 05W 4047 05W 7 1 4047 05W 7...

Page 179: ...7 2 Laser Printer Reference Handbook Notes...

Page 180: ...ur machine makes it through POST without an error go to Symptom Table on page 7 8 locate the symptom and take the appropriate action If an error code message appears while you are working on the machi...

Page 181: ...1 Fuser Temp Fuser Below Temperature when printing Refer to the Cold Fuser Service Check in the Service Manual Error 922 Fuser Temp Fuser Below Temperature Refer to the Cold Fuser Service Check in the...

Page 182: ...op cover If the error remains refer to the Cover Interlock Check in the Service Manual Print Cartridge Missing Install the print cartridge If the error remains refer to the Transfer Roll Service Check...

Page 183: ...Printer idle time is shorter if the fuser is already warm 7 The fan turns on 8 The printer status light comes on solid 9 The paper feed motor turns on The exit rollers turn briefly 10 The paper feed...

Page 184: ...riate action POST Symptom Table Symptom Action Printer Status Light doesn t come on Refer to the Status Light Service Check in the Service Manual Fuser Lamp doesn t come on Refer to the Cold Fuser Ser...

Page 185: ...nk page Refer to the Print Quality Service Check in the Service Manual Paper jams Refer to the Paper Jam Service Check in the Service Manual Paper Feed Motor noisy Refer to the Paper Feed Motor Servic...

Page 186: ...e Print Quality Service Check in the Service Manual Printer not communicating with host Refer to the Parallel Port Service Check in the Service Manual Charge Roll noisy or binding Refer to the Charge...

Page 187: ...s Description List 4 Select Send to Printer 5 Select OK 6 One test page will print The printer returns to the default settings after the test page prints Customer Test Page Stand Alone Use this test t...

Page 188: ...in drive A At the DOS prompt Type A PTDOS X and press Enter to access service diagnostics Type A PTDOS T and press Enter to access Toolkit customer functions Type A PTDOS S and press Enter to access S...

Page 189: ...al registration settings and an error log Diagnostics Test Page 2 This test generates a one page gray printout with two all black squares Use this page to check print quality You can use either the se...

Page 190: ...er 4 Select OK Set Page Count The page count can be viewed and changed The page count can be viewed on the customer test page or set as follows You can use either the service diskette or the internal...

Page 191: ...e printer connection to the printer cable connector is good 8 Only one check is made before the test page prints 9 Turn the printer off then remove the wrap plug from the interface connector 10 Reconn...

Page 192: ...er and is required after the printhead or system board is replaced The printhead calibration number is located on the bar code label attached to the printhead You can use either the diagnostic service...

Page 193: ...and Send screen and send to the printer The range of registration is in the following table To set the margins Left Margin This margin can be set between 10 and 10 Changing the number by one moves th...

Page 194: ...egrees centigrade can be set for all the paper trays or for manual You can use either the diagnostic service diskette or the internal WPS Diagnostic Toolkit if installed 1 Select Setup from the menu 2...

Page 195: ...Connector Connector Name J1 Printhead Signal J2 Printhead Power J3 LED Cover Interlock J4 Not used J5 Not used J6 DRAM Option J8 Parallel Port J10 Tray 1 Torquer J11 Input Sensor J12 Tray 2 Torquer J1...

Page 196: ...ll 1381306 Motor Torquer w Cable 1381298 Sensor Input 1363757 Flag Input Sensor 1381308 Block Tray Present Switch w Cable 1363203 Cable Input Sensor 1363745 Bushing D Roll Shaft 1381307 Motor Assembly...

Page 197: ...N Description 1381621 Fuser Assembly 110V w Lamp 1383311 Lamp 110v 1381294 Hot Roll Assembly w Bearings Also Replace Thermistor Asm 1381297 Thermistor Assembly Also Replace Hot Roll Asm 1381155 Therm...

Page 198: ...4049 XXX 4049 XXX 8 1 4049 XXX 8 Optra...

Page 199: ...8 2 Laser Printer Reference Handbook Notes...

Page 200: ...e defined paper size is too short to print data as formatted 25 Incorrect Manual Feed Input sensor made at wrong time May be due to the paper feeding manually while motors running and previous page in...

Page 201: ...Font Card Defective font card installed in font slot 47 Font Card Removed While Printing Printer needs data on removed card 51 Defective Flash The printer detects a defective Flash SIMM If the error r...

Page 202: ...n in the Service Manual 80 Scheduled Maintenance Printer has reached 200 000 prints without maintenance count reset Refer to the Scheduled Mechanical Maintenance section in the Service Manual 81 Engin...

Page 203: ...ntinuity is correct If there is no continuity make sure the HVPS contact returns to its upward limit when depressed and make sure the left bearing of the transfer roll is making proper contact 920 Fus...

Page 204: ...4 RIP Board RIP processor failure Replace the RIP Board 945 RIP Board ASIC 1 failure Replace the RIP Board 946 RIP Board ASIC 2 failure Replace the RIP Board 947 Engine Board Engine ASIC RAM failure R...

Page 205: ...d 1 Network card 1 EEPROM NVRAM failure Replace network card 1 973 Network Card 2 Network card 2 EEPROM NVRAM failure Replace network card 2 974 Network Card 1 Network card 1 Network interface error R...

Page 206: ...rectly If this error returns after a POR there is a software or microcode incompatibility problem Do Not replace the card Contact your next level of support 979 Network Card 2 General network 2 card s...

Page 207: ...appears if you are in diagnostic mode 5 The drive motor and the mirror motor start The fan starts to run at high speed 6 The drive motor runs for approximately ten seconds The fan runs at high speed t...

Page 208: ...Paper Feed Problem 200 Sheet Second Drawer Rt section in the Service Manual Automatic Paper Size Sensing Problem Refer to the Automatic Paper Size Sensing Problem Service Check in the Service Manual...

Page 209: ...he Service Manual Background Refer to the Background section in the Service Manual Horizontal Void or Streak Refer to the Horizontal Void or Streak section in the Service Manual Vertical Void or Strea...

Page 210: ...iagnostics mode without a POR by selecting Reset Printer Diagnostics Mode Menu Structure The following is the Diagnostics mode menu structure The indented items are submenus available under the main m...

Page 211: ...Test Parallel Confidence Wrap Tests Parallel Serial Memory Tests DRAM ROM PAGE COUNTS Page Count Permanent Page Count Maintenance Count PAPER FEED TESTS Tray 1 Tray 2 Tray 3 Feeder Feeder 1 Feeder 2...

Page 212: ...049 XXX 8 15 4049 XXX PRINTER SETUP Fuser Temperature Warm Up Time Envelope Enhance Auto Clean Auto Clean Frequency Auto Clean Delay Transfer Print Contrast Charge Roll Defaults ERROR LOG RESET PRINTE...

Page 213: ...Select PRINTER SETUP 3 Select Auto Clean 4 Select On or Off 5 Press Return to return to the Diagnostics mode main menu Auto Clean Frequency This can be set from 10 to 255 pages with a default of 50 1...

Page 214: ...and humid change the setting to low if the environment is cool and dry change the setting to high If the background is not reduced try changing the setting the other way 1 Enter Diagnostics mode 2 Se...

Page 215: ...urn to return to the Diagnostics mode main menu Duplex Feed 1 Test This test checks for slipping paper problems It verifies that the paper is entering the duplex unit far enough for the trailing edge...

Page 216: ...top of the duplex tray 9 Without changing the position of the page hold it to the top of the paper tray and remove the paper tray 10 Measure from the leading edge of the page to the leading edge of t...

Page 217: ...2X Paper Jam or 9XX Service errors In a full log position 6 is the oldest error If more than six errors are received the oldest error is discarded If the same error occurs consecutively it is recorded...

Page 218: ...s the problem Setting 0 is the factory default and is the shortest warm up time Setting 5 increases warm up time by 90 seconds lower settings increase the time proportionately less Settings other than...

Page 219: ...ter must be reset after the maintenance kit is replaced to prevent the 80 Scheduled Maintenance message from displaying when the machine is turned on 1 Enter Diagnostics mode 2 Select PAGE COUNTS 3 Se...

Page 220: ...ck the erase lamps You may want to remove the gear cover before starting this test so you can observe the motor gears Note Feeder refers to the Envelope or 100 Sheet Auxiliary feeder Feeder 1 and Feed...

Page 221: ...3 Select Print Contrast 4 Select Low Medium or High 5 Press Return to return to the Diagnostics mode main menu Print Registration Use Print Test 1 or the Quick Test to evaluate print registration Adj...

Page 222: ...ect to move the number in a negative direction Select SAVE to save your settings when they are correct 7 Select Quick Test to check your settings 8 Press Return to return to the Diagnostics mode main...

Page 223: ...2 Select PRINT TESTS 3 Select Print Test 2 4 Select Single or Continuous 5 Select Cancel to stop continuous print 6 Press Return to return to the Diagnostic mode main menu Print Test 3 This test gene...

Page 224: ...TESTS 3 Select Quick Disk Test 4 The display will indicate Test Passed or Test Failed 5 Press Return to return to the Diagnostics mode main menu Quick Test The Quick Test is activated by pressing Read...

Page 225: ...menu There is some variation in the image position from sheet to sheet Print three or four test pages at each setting Transfer This setting varies the transfer voltage offset slightly In normal envir...

Page 226: ...icates the printer connection to the printer cable connector is good A Failed message indicates a defective RIP board Note Ignore the number displayed after a failure is displayed 10 Press Return to r...

Page 227: ...e You can run the Print Test even if the printer is not attached to a computer Use this test to check print and graphics quality and the version numbers of printer microcode This test prints from the...

Page 228: ...ctrophotographic process are working correctly In this mode the operator panel has minimal function service codes are not displayed and most error handling is disabled during normal operation these fu...

Page 229: ...r 18T Redrive Gears 7 14 1381666 Spring Pin 1381669 Ground Strap Flag Jumper Covers P N Description 1381631 Operator Panel Asm Lower Frame P N Description 1381632 Motor Brkt and Gear Asm R L Rt 138163...

Page 230: ...Sensor L Lx 1408064 Cable Output Bin Op Panel Output Bin lead has no connection on R Rx Rt 1408061 Cable Tray 2 Blind Mate 1408892 Cable Duplex Autoconnect Paper Feed Alignment Gears P N Description...

Page 231: ...11 in 1381814 Paper Tray Assembly 14 in 1183262 Paper Stop 1408710 Slider Paper Stop Paper Drawer 500 Sheet P N Description 1409146 Plate Assembly Gear Second Paper Drawer Rt 200 Sheet P N Description...

Page 232: ...9481 Fuser Power Cable 1381662 Cable Fuser Paper Size Sensor 1328134 Clips Thermal Fuse 1381018 Fuser Solenoid Asm 1328124 Gear No 1 Hot Roll 1381786 Shroud Asm w Thermistor and Thermal Fuse R L Rt 13...

Page 233: ...Exit Sensor Asm 1408906 Bellcrank 1381558 Gear Block Frame Asm 1381559 Input Sensor Card 1326042 Cable Stepper Motor 1408918 Cable Sensor 1381025 Paper Feed Motor DC 1326113 Switch Asm Cover Open 138...

Page 234: ...lope 1367463 Pick Roll Hub Asm 1381795 Edge Guide and Width Strip Asm 1381794 Roller Kit 1381793 Gear Kit Options P N Description 1364923 1MB Flash SIMM 1364922 2MB Flash SIMM 1364879 4MB Flash SIMM 1...

Page 235: ...k 4049 XXX Miscellaneous P N Description 1319128 Parallel Wrap Plug 1329048 Serial Wrap Plug 1381663 Fasteners parts packet 1381666 Springs parts packet 1381665 Gears 7 14 parts packet 1381145 Meterin...

Page 236: ...5045 5045 9 1 5045 9 Optra C...

Page 237: ...9 2 Laser Printer Reference Handbook Notes...

Page 238: ...rect field replaceable unit FRU or part Before replacing an entire FRU determine if just the defective part is available in the parts section Always replace the smallest possible part Use the error co...

Page 239: ...ge appears while you are working on the printer go to the error message table and take the indicated action Power On Self Test POST When you turn the printer on it performs a Power On Self Test POST C...

Page 240: ...l less than 1 in squares of toner directly on the Transfer Drum for calibration purposes These patches start at MAXIMUM density and drop to half tones The black patches are laid down on the white port...

Page 241: ...ugged into the connector card normal state Note Entering the Diagnostic mode clears NVRAM To enter Diagnostics mode 1 Turn the printer off 2 Press and hold the Ready and Return buttons while turning t...

Page 242: ...with more than four items will use MORE on the fourth operator panel button to access the next screen of selections PRINT TESTS Note Print Test may differ as new code levels are released Print Test 1...

Page 243: ...e time or continuous testing of Compress Decompress portion of the video controller board To test the compressor 1 Enter Diagnostics mode 2 Select Compressor 3 Select Single or Continuous 4 Press Retu...

Page 244: ...6 Press Return to return to the Diagnostics mode main menu Error Log The list of the six most recent errors is displayed The newest error is displayed in position one In a full log position six is th...

Page 245: ...st To test the operator panel display 1 Enter Diagnostics mode 2 Select HARDWARE TESTS 3 Select LCD Test 4 Select Single or Continuous 5 The display goes through a continuous sequence of turning pels...

Page 246: ...page count 1 Enter Diagnostics mode 2 Select PAGE COUNTS 3 Select Permanent Page Count 4 Press Return to return to the Diagnostics mode main menu Print Test 1 Print Test 1 generates a two page test O...

Page 247: ...ffer in density but both have machine serial number software level page count and amount of RAM To run Print Test 3 1 Enter Diagnostics mode 2 Select PRINT TESTS 3 Select Print Test 3 4 Select Single...

Page 248: ...ARE TESTS 6 Select Wrap Test 7 Select Parallel for the parallel port or Serial for the 25 pin serial port 8 Select Single or Continuous 9 Select CANCEL to stop continuous A Passed message indicates th...

Page 249: ...tion The printer may be connected to one of the following LAN types Token Ring Ethernet 10BASE T Ethernet 10BASE2 LocalTalk The Network external connectors are shown below The printer test page also i...

Page 250: ...nt door and turn the transfer drum knob to move the jammed paper to the top of the drum Pull the paper out from the top output bin The entire paper path must be cleared of paper 25 Paper Jam Output Th...

Page 251: ...artridge 33 Yellow Print Cartridge Missing Install the appropriate print cartridge 34 Black Print Cartridge Missing Install the appropriate print cartridge 37 Insufficient Collation Memory The printer...

Page 252: ...tle Empty or Missing Install a new oil bottle 43 Photo conductor Unit Missing Install a photoconductor unit 44 Fuser Life Exhausted Call your service representative to install a new fuser 45 Paper Fee...

Page 253: ...ror usually indicates the serial link has not been set up correctly You can either select RESET or CONTINUE If you continue the print job may not print correctly Additional 54 Serial Errors will not b...

Page 254: ...Waiting menus every 50 pages or when powering on until the new fuser unit is installed Call your service representative to install the new fuser unit and other items in the Maintenance Kit 83 Photo c...

Page 255: ...e printer has detected that this cartridge is low on toner Select CONTINUE or replace the appropriate color toner and select CONTINUE 148 Developer Unit Revolution Failure See 46 Toner Cartridge Not C...

Page 256: ...move it and see if it is partially open If so rotate the housing until it latches closed If the cartridge still will not latch up inspect the small plastic hook located at the rear centerline of the c...

Page 257: ...ady mode to print a test pattern print This is because these tests are basic engine tests and do not require the Video Controller Board to operate The gradation test pattern works best see Chapter 3 D...

Page 258: ...ges have been printed the display will read 80 Scheduled Maintenance At this point the printer has approximately 500 pages to print before shutting down Refer to your Service Manual for a listing of p...

Page 259: ...9 24 Laser Printer Reference Handbook 5045...

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