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21

Troubleshooting

Troubleshooting checklist

Is the power supply firmly attached to your printer and an electrical 
outlet? For help, see page 3.

Are both your printer and computer on? For help, see page 3.

Is your USB cable securely attached to your computer and to your 
printer? For help connecting the USB cable, see page 4.

Did you remove the sticker and transparent tape from both print 
cartridges? Make sure you do not touch or remove the gold contact area 
from the back and bottom of the print cartridges. For help, see page 5.

Is the black cartridge (P/N 12A1970) in the right carrier and the color 
cartridge (P/N 15M0120) in the left carrier? For help, see page 6.

Is the paper loaded correctly? Make sure you do not push the paper too 
far into the printer. For help, see page 6.

Did you install your printer software correctly?

Windows

Mac OS 8.6 to 9.2

Mac OS X version 
10.0.3 to 10.1

From your desktop, click 
Start   Programs or All 
Programs.

If Lexmark Z45 does not 
appear in your list of 
programs, install the 
printer software (see 
page 8).

From the Apple menu, 
choose Control Panels.

If the Lexmark Z45 
Control Panel does not 
appear, install the printer 
software (see page 9).

From the Finder, click 
Computer, and then 
double-click the: OS X 
disk icon   Library 
folder   Printers folder 

 Lexmark folder.

If the Lexmark Z45 
Utility folder does not 
appear, install the printer 
software (see page 10).

Summary of Contents for TM Z45

Page 1: ...www lexmark com From Setup to Printing January 2002 Z45 Color Jetprinter From Setup to Printing ...

Page 2: ...nstalled and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by unplugging the equipment and then plugging it back in the user is encouraged to try to co...

Page 3: ...he printer software 7 Learning about your printer 11 Understanding the printer parts 11 Using the software to select your printer settings 12 Using the software to meet your printing needs 14 Finding the printer software Help 15 Printing for fun 17 Printing a digital photo on a photo card Windows 18 More fun printing ideas 20 Troubleshooting 21 Troubleshooting checklist 21 Setup troubleshooting 23...

Page 4: ...iv ...

Page 5: ...X version 10 0 3 to 10 1 To set up your Lexmark Z45 Color Jetprinter you will need A computer with a CD ROM drive and USB port A USB cable such as Lexmark P N 12A2405 purchased separately A4 or letter size paper Networking tip You can connect your printer to a network For information about networking and about purchasing the Lexmark N1 Ethernet Adapter visit www lexmark com US products N1 ...

Page 6: ... are missing contact Lexmark see page 28 Mac OS 8 6 to 9 2 Mac OS X version 10 0 3 to 10 1 Windows 98 Me 2000 Windows XP Color print cartridge P N 15M0120 Power supply Black print cartridge P N 12A1970 From Setup to Printing booklet Power cord Printer software CD Lexmark Z45 printer ...

Page 7: ...3 Step 3 Connect the power supply If the power light does not come on 1 Check the power supply connections 2 Press the power button 1 3 2 ...

Page 8: ...th a color print cartridge P N 15M0120 and a black print cartridge P N 12A1970 You can print with A color cartridge in the left carrier and a black cartridge in the right carrier A color print cartridge in the left carrier and a photo cartridge in the right carrier You can purchase a photo cartridge P N 12A1990 a high yield color cartridge P N 15M0125 or a high yield black cartridge P N 12A1975 se...

Page 9: ...he sticker and transparent tape from the back and bottom of both cartridges Warning Do not touch or remove the gold contact areas on the back and bottom of the print cartridges 3 Open the front cover Note The cartridge carrier moves to the loading position ...

Page 10: ...p it into place Insert the black cartridge in the right carrier and snap it into place 5 Close the front cover Step 6 Load the paper 1 Open the paper support and fully extend the paper exit tray Black cartridge P N 12A1970 Color cartridge P N 15M0120 SNAP SNAP ...

Page 11: ...aper Step 7 Install the printer software Follow all of the steps for your operating system Note Your software screens may be different from the ones shown in this booklet The arrows show you where to click Operating system Page Windows 98 Me 2000 and Windows XP 8 Mac OS 8 6 to 9 2 9 Mac OS X version 10 0 3 to 10 1 10 ...

Page 12: ...software installation screen to appear and then click Install Now Note If this screen does not appear see page 23 4 Continue with the installation steps on your computer screen Congratulations Now that you have successfully set up your printer and installed the printer software continue with Learning about your printer on page 11 ...

Page 13: ...llation dialog box to appear and then click Install and Agree Note If this screen does not appear see page 26 4 Continue with the installation steps on your computer screen Congratulations Now that you have successfully set up your printer and installed the printer software continue with Learning about your printer on page 11 ...

Page 14: ...nter software installation screen to appear and then click Install and Agree Note If this screen does not appear see page 26 4 Continue with the installation steps shown on your screen Congratulations Now that you have successfully set up your printer and installed the printer software continue with Learning about your printer on page 11 ...

Page 15: ...olds paper as it exits Front cover Open to install cartridges or clear a paper jam Power button and light Press to turn printer on or off USB cable connector Power supply connector Paper guide Position next to paper for proper feeding Paper feed button and light Press to load paper eject paper or continue printing ...

Page 16: ...Print Properties or Preferences Print Properties Windows only The Quality Copies Paper Setup and Print Style tabs let you adjust your printer settings Print dialog box and Page Setup dialog box Macintosh only With your document open click File Print With your document open click File Page Setup Note Your software screens may appear slightly different from the ones shown depending on your operating...

Page 17: ...ct a paper type setting 1 With your document open click File Print to open the Print dialog box 2 From the pop up menu in the upper left choose Paper Type Quality or Quality Media 3 Select a print quality setting 4 Select a paper type setting Print quality Paper recommendation Quick Print Plain inkjet multi purpose office or xerographic Normal Plain or premium inkjet multi purpose office xerograph...

Page 18: ...enance printing a test page and the advanced features of your printer Online User s Guide Macintosh The Online User s Guide gives detailed information about basic printing cartridge alignment and maintenance and troubleshooting Mac OS 8 6 to 9 2 From the Lexmark Z45 printer folder double click the Lexmark Z45 Users Guide pdf icon Mac OS X version 10 0 3 to 10 1 1 From the Finder click Computer and...

Page 19: ...click the Finder icon 2 From the menu bar click Help Mac Help 3 Click the back arrow and then click Lexmark Z45 Help The Lexmark Z45 Control Panel or the Lexmark Z45 Utility is your complete guide to cartridge alignment and maintenance printing a test page obtaining information about your printer and ordering supplies Lexmark Z45 Control Panel Mac OS 8 6 to 9 2 Lexmark Z45 Utility Mac OS X version...

Page 20: ...16 ...

Page 21: ... For information about printing other projects see page 20 Note The printer software for your operating system may not support all of these features Greeting card Envelope Print many pages on the same sheet Print on both sides of a sheet of paper Booklet Banner Transparency Iron on transfer Poster ...

Page 22: ... side of the paper support When you load photo cards make sure You carefully read the instructions that came with your cards The print side is facing you You do not push the cards too far into the printer All the cards have the same dimensions 2 Squeeze and slide the paper guide to the left edge of the cards ...

Page 23: ...to print click File Print Properties or Preferences Windows 2000 From the file you want to print click File Print From the Printer Settings tab click Change Note For some software applications in Windows 2000 Me and Windows XP follow the instructions for Windows 98 to open Printing Preferences or Printing Properties 5 From the I Want To menu click Print a photograph ...

Page 24: ...int 10 To prevent smudging remove each photo as it exits the printer and let it dry completely before stacking More fun printing ideas To learn how to print special projects using your operating system follow these steps Windows Macintosh 1 Refer to the Lexmark Z45 Solution Center see page 14 2 Click the Printing ideas tab 1 Refer to the Online User s Guide see page 14 2 Click the Printing ideas l...

Page 25: ...d the color cartridge P N 15M0120 in the left carrier For help see page 6 Is the paper loaded correctly Make sure you do not push the paper too far into the printer For help see page 6 Did you install your printer software correctly Windows Mac OS 8 6 to 9 2 Mac OS X version 10 0 3 to 10 1 From your desktop click Start Programs or All Programs If Lexmark Z45 does not appear in your list of program...

Page 26: ...ons for your operating system If the test page prints the problem may be with your attached device not your printer Check the documentation that came with your attached device for help If the test page does not print access the printer software Help see page 15 for further troubleshooting information Windows Mac OS 8 6 to 9 2 Mac OS X version 10 0 3 to 10 1 1 From your desktop double click the Lex...

Page 27: ...g problems you may have while setting up your printer Windows When I inserted the printer software CD nothing happened 1 Close all open software applications 2 Restart your computer 3 Make sure you click Cancel on any screens similar to the one in step 1 on page 8 4 Eject and reinsert the printer software CD 5 From your desktop double click My Computer 6 Double click your CD ROM drive icon If nece...

Page 28: ...XP 1 Click Start Settings Printers 2 Right click the Lexmark Z45 printer icon and then click Properties 3 Click the Details tab 4 From the Ports drop down menu check the printer port If the USB port is not listed uninstall and then reinstall the printer software 5 Click OK 1 Click Start Settings Printers 2 Right click the Lexmark Z45 printer icon and then click Properties 3 Click the Ports tab 4 F...

Page 29: ...r port is incorrect or you have installed multiple copies of the printer software uninstall and then reinstall the printer software 1 From the Start menu click Programs or All Programs Lexmark Z45 Uninstall 2 Follow the instructions on your screen to uninstall the printer software 3 Restart your computer 4 Reinstall the printer software see page 8 The paper feed light is blinking If the printer is...

Page 30: ... printer is still not working follow the steps for your operating system Mac OS 8 6 to 9 2 1 From the Apple menu choose Chooser 2 In the left window of Chooser highlight your Lexmark Z45 printer If your printer does not appear in the left window of Chooser install the printer software see page 9 3 In the Connect to box select the Lexmark Z45 printer icon If it is not listed check your USB cable co...

Page 31: ...lect your Lexmark Z45 printer in the Printer List 7 From the Printers menu choose Make Default 8 From the Printers menu choose Show Queue if available 9 From the Queue menu choose Start Queue if available 10 Select your print job 11 Click Retry or Resume The paper feed light is blinking If the printer is out of paper load paper For help see page 6 If the printer has a paper jam remove the jam and ...

Page 32: ... 8 6 to 9 2 Mac OS X version 10 0 3 to 10 1 From the Lexmark Solution Center click Contact Information Customer Support Insert the printer software CD and then click Contact Lexmark Technical Support From your printer folder double click Technical Support Insert the printer software CD and then click Contact Lexmark Insert the printer software CD and then click Contact Lexmark From the Lexmark Z45...

Page 33: ...15 loading paper 6 photo cards 18 N notices edition notice ii Energy Star ii European Community EC directives conformity ii Federal Communications Commission FCC Compliance information statement ii Industry Canada compliance statement ii safety information ii The United Kingdom Telecommunications Act 1984 ii O Online User s Guide Macintosh 14 P Page Setup dialog box Macintosh 12 paper guide adjust...

Page 34: ...s 23 printing a photo Windows 18 a test page 22 special projects 17 R recommendations paper 13 S safety information ii special projects printing 17 T test page 22 troubleshooting alignment page 22 attached devices 22 cartridges 21 checklist 21 installation screen did not appear Macintosh 26 Windows 23 installing software Mac OS 8 6 to 9 2 21 Mac OS X 10 0 3 to 10 1 21 Windows 21 loading paper 21 p...

Page 35: ...oduct throughout its warranty period For products no longer covered by a Lexmark warranty technical support may not be available or only be available for a fee Extent of limited warranty We do not warrant uninterrupted or error free operation of any product Warranty service does not include repair of failures caused by Modification or attachments Accidents or misuse Unsuitable physical or operatin...

Page 36: ...e trademarks of Lexmark International Inc registered in the United States and or other countries Color Jetprinter is a trademark of Lemark International Inc 2002 Lexmark International Inc 740 West New Circle Road Lexington Kentucky 40550 P N 18H0020 E C 8H0003 ...

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