Printer display is blank
Action
Yes
No
Step 1
Press the Sleep button on the printer control panel.
Does
Ready
appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do
Please wait
and
Ready
appear on the printer display?
The problem is
solved.
Turn off the printer,
and then contact
.
Hardware and internal option problems
Cannot detect internal option
Action
Yes
No
Step 1
Turn off the printer, then wait for about 10 seconds, and then turn
on the printer.
Does the internal option operate correctly?
The problem is
solved.
Go to step 2.
Step 2
Check if the internal option is properly installed in the controller
board.
a
Turn off the printer using the power switch, and then unplug the
power cord from the electrical outlet.
b
Make sure the internal option is installed in the appropriate
connector in the controller board.
c
Connect the power cord to the printer, then to a properly
grounded electrical outlet, and then turn on the printer.
Is the internal option properly installed in the controller board?
Go to step 3.
Connect the internal
option to the
controller board.
Step 3
Print a menu settings page, and then check to see if the internal
option is listed in the Installed Features list.
Is the internal option listed in the menu settings page?
Go to step 4.
Reinstall the internal
option.
Troubleshooting
286