Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Yes
No
Step 1
Reinstall the imaging unit.
a
Remove, and then install the imaging unit.
b
Resend the print job.
Does fog or shading appear on prints?
Go to step 2.
The problem is
solved.
Step 2
Replace the imaging unit, and then resend the print job.
Does fog or shading appear on prints?
Contact
or your
service
representative.
The problem is
solved.
Toner rubs off
Leading edge
Trailing edge
ABC
DEF
Action
Yes
No
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Go to step 2.
Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Step 2
Resend the print job.
Does the toner still rub off?
Contact
The problem is
solved.
Troubleshooting
315
