Action
Yes
No
Step 1
a
Make sure your software program is using a correct fill pattern.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 2.
The problem is
solved.
Step 2
a
From the printer control panel, set the paper type and weight
in the Paper menu to match the paper loaded in the tray.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 3.
The problem is
solved.
Step 3
Check if you are using a recommended type of paper.
a
Load the specified tray or feeder with a recommended type of
paper.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 4.
The problem is
solved.
Step 4
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage:
Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Do vertical voids appear on prints?
Go to step 5.
The problem is
solved.
Step 5
Replace the imaging unit, and then resend the print job.
Do vertical voids appear on prints?
Contact
The problem is
solved.
Solving copy problems
•
“Copier does not respond” on page 318
•
“Partial document or photo copies” on page 318
•
“Poor copy quality” on page 319
•
“Scanner unit does not close” on page 320
Troubleshooting
317
