Action
Yes
No
Step 5
a
Check the telephone wall jack.
1
Plug the telephone cable into the wall jack.
2
Listen for a dial tone.
3
If you do not hear a dial tone, then plug a different telephone
cable into the wall jack.
4
If you still do not hear a dial tone, then plug the telephone
cable into a different wall jack.
5
If you hear a dial tone, then connect the printer to that wall
jack.
b
Try sending or receiving a fax.
Can you send or receive a fax?
The problem is
solved.
Go to step 6.
Step 6
Check if the printer is connected to an analog phone service or the
correct digital connector.
The fax modem is an analog device. Certain devices can be
connected to the printer so that digital telephone services can
be used.
•
If you are using an ISDN telephone service, then connect
the printer to an analog telephone port (an R-interface port)
on an ISDN terminal adapter. For more information and to
request an R-interface port, contact your ISDN provider.
•
If you are using DSL, then connect to a DSL filter or router
that will support analog use. For more information, contact
your DSL provider.
•
If you are using a PBX telephone service, then make sure
you are connecting to an analog connection on the PBX. If
none exists, then consider installing an analog telephone
line for the fax machine.
Is the printer connected to an analog phone service or the correct
digital connector?
Go to step 7.
Connect the printer
to an analog phone
service or the correct
digital connector.
Troubleshooting
322
