Copier does not respond
Action
Yes
No
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Clear the error or
status message.
Go to step 2.
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Go to step 3.
Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn
it back on.
Did
Performing Self Test
and
Ready
appear?
The problem is
solved.
Contact
Partial document or photo copies
Action
Yes
No
Step 1
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 2.
Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Step 2
Check if the paper size setting matches the size of the paper
loaded in the tray.
From the Paper menu on the printer control panel, check the
Paper Size setting.
Does the paper size setting match the size of the paper loaded in
the tray.
Go to step 3.
Change the paper
size setting to match
the paper loaded in
the tray, or load the
tray with paper that
matches the paper
size setting.
Step 3
a
Specify the paper size. Depending on your operating system,
specify the paper size in Printing Preferences or the Print
dialog.
b
Resend the print job.
Do copies print properly?
The problem is
solved.
Contact
Troubleshooting
318
