Troubleshooting
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Printing beyond the basics
General printing problems
When there is a problem, first make sure that:
• The power supply is plugged into the printer and a properly
grounded electrical outlet.
• The printer is turned on.
Printer prints slowly or doesn’t print
If your printer does not print, your printer and your computer may not
be able to communicate properly.
The following events also indicate two-way communications
problems:
• A message displays on your computer screen indicating an error
has occurred while printing a document and suggests you try
printing again.
• Print cartridge ink level indicators on the Cartridges tab of the
printer’s Control Panel are shaded.
• Error messages (such as Paper Out) and job progress
information do not display on your computer screen.