Troubleshooting
46
Printing beyond the basics
Paper misfeeds or jams
Paper misfeeds or pulls multiple sheets while moving through
the printer
Make sure:
• The printer is on a flat, level surface.
• The paper is a recommended paper for inkjet printers.
• You do not force the paper down into the printer when you load it.
• You do not load too much paper in the sheet feeder. Depending
on the thickness of your paper, the sheet feeder can hold up to
100 sheets of paper.
• The left paper guide does not cause the paper to bow in the sheet
feeder.
• The left paper guide is against the side of the paper.
Printer does not feed envelopes or specialty papers
• Make sure your printer will feed regular paper. For help loading
paper, see