iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual
Issue 2.3
156
Table 3.3.7.2-2 STATION GROUP ATTRIBUTES
— UCD/ACD GROUPS (PGM 191)
BTN
ATTRIBUTE/DISPLAY
DESCRIPTION
RANGE
DEFAULT
23-1~
23-10
ACD 403 CIQ ROUTE
INPUT 1 : NOT ASSIGNED
When an ACD call is queued and the caller
may exit this queue by entering one digit.
The queued call can be routed to station,
hunt, system-speed bin, or network station.
Dial 1: Enter a station number.
Dial 2: Enter a hunt group number.
Dial 3: Enter a system speed bin.
Dial 4: Enter a network station number.
-
-
24
ACD 403 ADDED ATTR
PRESS FLEX KEY (01-24)
To
select an ACD group “Added Attribute”,
press flex button 24, then select button
1~24 for the attribute desired.
FLEX1 ~
FLEX24
24-1
ZAP TONE
(1:ON/0:OFF) : OFF
Agents, using a headset can have ACD
calls connected to them automatically
preceded by a tone (Zap tone).
0: OFF
1: ON
OFF
24-2
MAILBOX MSG WAIT STN
….
When an ACD call overflows or routes to
the VM group, a station number is used to
identify the Mailbox for the ACD group
messages.
Station
….
24-3
MAILBOX PASSWORD
…………
The password associated with an ACD
group Mailbox is defined here. The
password is used in conjunction with the
ACD group as with a normal station.
12 digits
….
24-4
CIQ AGENT DISPLAY
(1:ON/0:OFF) : OFF
When an ACD call is in queue, the Call in
queue information can be displayed on
LCD of agent and supervisor telephones.
0: OFF
1: ON
OFF
24-5
FORCED FWD DESTUSAGE
(1:ON/0:OFF): OFF
Enables the system to redirect group calls
to the Forced destination defined under
button 24-24 below.
0: OFF
1: ON
OFF
24-6
CIQ #1 THRESHOLD
(00-99) : 10
If the queued call count exceeds the
threshold, the system plays the CIQ #1
Announcement (button 7 below) to the CIQ
#1 Page Zone (button 8 below) after the
CIQ #1Announcement Delay Timer (button
9 below). Announcements are repeated at
intervals of the CIQ #1 Announcement
Repeat Timer (button 10 below).
00-99
10
24-7
CIQ #1 ANNC LOC
VSF ANNC .. (00-200)
VSF announcement number for the CIQ #1
Announcement.
00-200
…