iPECS eMG80/100& eMG800 & UCP & vUCP
Administration and Programming Manual
Issue 2.3
268
Table 4.4.2.2-1 Common Attributes
ATTRIBUTE
DESCRIPTION
RANGE
DEFAULT
ACD Login
Priority
ACD Group members may be assigned a priority, 0-9. Members
with the highest priority are sent calls ahead of lower priority
members. This field is the same as PGM 191-button 19.
0 ~ 9
0
Prime Line
This feature enables Delayed Prime Line (Idle Line) activation;
see the title
“Idle Line Selection (121)” and “System data: System
timer: Prime LineDelay timer (180~182 & 186)
”.
HOT
WARM
WARM
Auto ACD DND
If an Agent does not answer an ACD call in the ACD No Answer
timer, the Agent enters an Unavailable state with the Reason code
entered here. The reason code is sent in ACD Event messages.
None
#, *, 1~9
NONE
Forward if OOS
If a station is Out-of-Service and has previously forwarded calls,
the system will forward the calls to the previous destination if
enabled here.
OFF
ON
OFF
LDT Table
Index
LCR operation for the station will employ the LDT Table index
defined by this entry.
eMG80/100: 1-10, eMG800:1-32, UCP:1-32
Refer to
description
1
LDT Zone
number
If the LDT Zone Number of a LDT table (LCR LDT(221)) is equal
to this value, the LDT table is available to this station.
1-100
1
Mobile (Web)
Client Service
When enabled, the station can activate call back from the Station
Web portal.
Disable,
Enable
Disable
Click to call
service
To use click call application, it should be enabled.
Disable,
Enable
Disable
MS Lync RCC
service
To use MS Lync RCC, it should be enabled.
Disable,
Enable
Disable
MSN Wait
When a call that is corresponding to a MSN Telephone Number
comes in to system, the call is basically routed to idle stations that
have free MSN button that is assigned for the corresponding
Telephone Number.
And also the call can be routed to busy stations in the following
condition.
OFF:
if a keyset is in a busy status, cannot receive incoming MSN
Telephone Number corresponding call even though it has a
free(idle) corresponding MSN LOOP Button
ON:
if a keyset is in a busy status, can receive incoming MSN
Telephone Number corresponding call if it has a free(idle)
corresponding MSN LOOP Button.
OFF
ON
OFF
DID Restriction
A call routed using DID normally routes to the appropriate station.
If desired, a Station can be restricted from receiving DID calls.
OFF
ON
OFF
DISA
Restriction
A call routed using DISA normally routes to the appropriate
station. If desired, a Station can be restricted from receiving DISA
calls.
OFF
ON
OFF
