Integrated Automatic Call Distribution (ACD)
Automatically transfer calls around a pre-defi ned group of extensions
until answered
If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software
includes advanced ACD functionality for you to manage this important resource. You will benefi t from productivity gains
resulting from effi cient call handling.
Call Centres
Management and call analysis software are valuable tools for call centres. Information provided by these
applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time
information, instructions and alerts are now available at a glance on staff computers.
Call Centre Features and Statistics:
• Supervisor can re-route a queued call to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of calls in queue, longest time and average time
• Total calls and number of unanswered calls
• Average and longest queued calls
• Number and total time when all agents are busy
• Average ringing and service time
Remote Offi ce Solution
The remote Service Gateway (RSG) can be viewed as an extention of the Aria system into a
remote location. It offers two extensions, features such as alarm relay, paging from the main offi ce system and in the case
of power outages or ADSL disruptions, a PSTN back-up is available for emergency calls.
IP Phone or your Laptop
Travelling, working from home or even just a different location in the offi ce, Aria’s IP soft phone
allows you to remain an integral part of your offi ce’s phone system.
