LG-Nortel 300 Series Product Overview Download

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Case Study

Customer

Large professional organisation

Requirements

• Receptionist receives high level traffi c and has 100+ extensions

• IT Manager would like to control moves and changes

• Customer has hunt groups

• Staff often relocate around their premises

Solution

Aria 300 with Aria’s PC (Ez Attendant)

Benefi ts

Ez Attendant - PC Receptionist

• PC console – eliminates multiple DSS consoles on desk

• Touch screen option

• Provides SMS internally, sending extensions messages

• Speed dial editor

• Class of Service

• Multiple Attendant option

PC Admin Enhanced (CAT)

• 100 levels of password protected access e.g. IT Manager has access to different functionality compared to Receptionist

• Offi ce manager access to basic functions – relocate handset, COS, Speed dials & handset button editor

• IT Manager access to hunt groups etc.

• Easy to use window based applications

IT Manager

Option Call
Centre PC

Application PC
Admin software

Aria 130/300

PBX

Ez-Attendant

Attendant

Summary of Contents for 300 Series

Page 1: ...y of your organisation Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers Reliable Mobility Solutions Locate staff wherever they are within your premises Staff may be paged via handsets and alerted to important calls or may be contacted on their own DECT wireless phone Future Friendly Not only do the Aria IP enabled...

Page 2: ...grated DECT Mobility Supports up to 192 DECT handsets Staff are given the freedom to move around the office warehouse and carry their fully featured extension improving customer service and satisfaction as more customer calls are answered first time Conferencing Options Allow a user to link in other parties onto the same telephone call PC Attendant Console The Aria s PC based attendant console wit...

Page 3: ...uters Call Centre Features and Statistics Supervisor can re route a queued call to a new destination Call monitoring by supervisor Agents can log on to multiple groups Call status on LCD handsets number of calls in queue longest time and average time Total calls and number of unanswered calls Average and longest queued calls Number and total time when all agents are busy Average ringing and servic...

Page 4: ...SS consoles on desk Touch screen option Provides SMS internally sending extensions messages Speed dial editor Class of Service Multiple Attendant option PC Admin Enhanced CAT 100 levels of password protected access e g IT Manager has access to different functionality compared to Receptionist Office manager access to basic functions relocate handset COS Speed dials handset button editor IT Manager ...

Page 5: ...essage with advanced functionality Integrates with PMS suppliers such as Fidelio Aria systems can interface with all front office systems PMS suppliers eg FCS Fidelio Internet options e mails have brought extra revenue Demand increasing from corporate travelers ADSL to business centre subject to availability ISDN to business centre STIB card 64 128 ISDN modem required ADSL to room via OEM high spe...

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LG-Nortel 300 Series, Product Overview

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