APPENDIX
105
P
PC
C M
Mo
od
dee P
Prro
ob
blleem
mss
Picture OK & No sound
Unusual sound from
inside the product
No sound
when connecting
HDMI/USB
No output from one
of the speakers
A
Auud
diio
o P
Prro
ob
blleem
mss
■
Press the VOL or VOLUME button.
■
Sound muted? Press MUTE button.
■
Try another channel. The problem may be with the broadcast.
■
Are the audio cables installed properly?
■
Adjust Balance in menu option.
■
A change in ambient humidity or temperature may result in an unusual noise
when the product is turned on or off and does not indicate a fault with the
product.
■
Check HDMI cable over version 1.3.
■
Check USB cable over version 2.0.
■
Use normal MP3 file.
*This feature is not available for all models.
Screen color is unstable
or single color
When connecting the
HDMI cable to the PC,
there is no audio.
■
Adjust resolution, horizontal frequency, or vertical frequency on the PC.
■
Check the input source.
■
Activate the Auto configure feature or adjust size, phase, or H/V position. (Option)
■
Check the signal cable.
■
Reinstall the PC video card.
■
Check the manual for the video card in the PC to see if it supports HDMI audio
and how to set it up properly.
The signal is out of range
Vertical bar or stripe on
background &
Horizontal Noise &
Incorrect position
PTAC DIRECT SALES
(866) 648-8486
WWW.PTACDIRECT.COM