LG 55EG9A7V, Manual

ENGLISH

11

Troubleshooting

Cannot control the TV with the remote control.

•

Check the remote control sensor on the product and try again.

•

Check if there is any obstacle between the product and the remote 
control.

•

Check if the batteries are still working and properly installed (  to 

,   to  ).

No image display and no sound is produced.

•

Check if the product is turned on.

•

Check if the power cord is connected to a wall outlet.

•

Check if there is a problem in the wall outlet by connecting other 
products.

The TV turns off suddenly.

•

Check the power control settings. The power supply may be 
interrupted.

•

Check if the 

Sleep Timer

 / 

Timer Power Off

 is activated in the 

Timers

 settings.

•

If there is no signal while the TV is on, the TV will turn off 
automatically after 15 minutes of inactivity.

When connecting to the PC (HDMI), ‘

No Signal

’ or ‘

Invalid Format

’ is 

displayed.

•

Turn the TV off/on using the remote control.

•

Reconnect the HDMI cable.

•

Restart the PC with the TV on.

Abnormal Display

•

If the product feels cold to the touch, there may be a small “flicker” 
when it is turned on. This is normal, there is nothing wrong with 
product.

•

This panel is an advanced product that contains millions of pixels. 
You may see tiny black dots and/or brightly coloured dots (white, red, 
blue or green) at a size of 1 ppm on the panel. This does not indicate 
a malfunction and does not affect the performance and reliability of 
the product. This phenomenon also occurs in third-party products 
and is not subject to exchange or refund.

•

You may find different brightness and color of the panel depending 
on your viewing position(left/right/top/down). This phenomenon 
occurs due to the characteristic of the panel. It is not related with the 
product performance, and it is not malfunction.

•

Displaying a still image for a prolonged period of time may cause 
image sticking. Avoid displaying a fixed image on the TV screen for a 
long period of time.

Generated Sound

•

“Cracking” noise: A cracking noise that occurs when watching or 
turning off the TV is generated by plastic thermal contraction due to 
temperature and humidity. This noise is common for products where 
thermal deformation is required.

•

Electrical circuit humming/panel buzzing: A low level noise is 
generated from a high-speed switching circuit, which supplies a large 
amount of current to operate a product. It varies depending on the 
product. This generated sound does not affect the performance and 
reliability of the product.