LG AN-VC500 Owner'S Manual Download

Page: 12 / 14

APPENDIX

TROUBLESHOOTING

For.the.problems.listed.below

Check.the.following.areas

If.Skype.doesn’t.start

■

Check.whether.the.Video.Call.Camera.is.properly.connected.to.the.
USB.port.on.the.TV..

■

Check.the.network.connection.status.

If.the.Notification.Window.is.
not.displayed.when.a.call.is.
received

■

Check.that.your.status.is.not.set.as.“Do.not.disturb”.

■

When.using.certain.TV.functions,.incoming.calls.can’t.be.received..
(e.g..during.a.software.update,.etc.).

■

Check.‘Privacy.Settings’.is.“Allow.calls.from.people.in.my.contact.list.
only”.

If.there’s.echo.(e.g..when.you.
hear.your.own.voice.played.
back.through.the.speakers)

■

Position.the.Video.Call.Camera.at.the.top-center.of.your.TV.

■

Change.the.home.theater.audio.setting.to.stereo.rather.than.surround.

■

Reduce.the.speaker.volume.

■

Too.much.echo.in.the.room.can.decrease.audio.quality.

■

Test.microphone.using.the.‘Echo./.Sound.Test.Service’.

If.you’re.not.able.to.receive.any.
video.or.if.it.is.of.low.quality

■

Internet.or.network.congestion.can.degrade.video.quality..

■

Using.wireless.can.also.degrade.video.quality..We.recommend.using.a.
wired.internet.connection..

■

Screen.quality.can.decrease.when.using.Zoom-In..We.recommend.you.
use.minimum.zoom.during.video.calls.

■

Check.whether.the.call.quality.information.is.marked.as.“critical”..If.this.
is.the.case,.video.quality.can.be.degraded.

If.the.call.ends.abruptly

■

When.certain.TV.functions.are.activated,.the.call.may.be.disconnected..
(e.g..Sleep.timer,.etc.)

■

Do.not.unplug.the.Video.Call.Camera.during.a.call.

If.the.Skype.menu.does.not.
appear.on.the.Premium.menu

■

Check.whether.your.TV.supports.the.Video.Call.Camera.(see.page.2).

■

Connect.the.camera.to.your.TV,.then.update.the.software..For.details.
about.how.to.update.the.software,.refer.to.your.TV.manual.

Other.issues

■

Issues.may.arise.from.network.congestion.of.problems.with.the.Skype.
network.

■

For.further.inquiries.about.Skype.functions,.visit.www.skype.com.

NOTE:

Video.call.quality.may.vary.depending.on.the.TV.model.

►

720p.HD.Video.Call.:.EA9,.EA8,.LA79

Summary of Contents for AN-VC500

Page 1: ...OWNER S MANUAL Video Call Camera Please read this manual carefully before operating your set and retain it for future reference AN VC500 www lg com Brazil www lge com ...

Page 2: ...fire electric shock or injury Do not shake the camera Do not pull on the cable Installation Instructions Make sure you have enough space for connections when installing the product Do not install in a dusty dirty or moist area Do not install in direct sunlight or near a heat source Magnetic objects such as speakers may interfere with the camera s operation Install the product in a place with moder...

Page 3: ...ontent can be changed or deleted depending on Content Provider Please visit the content providers web site for specific information on their services The software update screen will automatically appear when an update is available For some models you cannot use input devices such as a keyboard and mouse while using Skype premium content Keyboard not working with EA9 EA8 LA79 OVERVIEW No emergency ...

Page 4: ...to a network for Skype to work TV Fold the stand 2 3 4 A Firmly attach the TV stand to the back of the TV set using the stand magnet B If you have difficulty attaching the stand or want to prevent it from slipping off use the Velcro tape to secure it Connect the USB cable to the side of the TV The camera may not work if it is connected through the USB hub IN 4 AV IN 2 VIDEO AUDIO L MONO R H P USB ...

Page 5: ... Terms of Service www skype com tos 2 End User License Agreement www skype com eula 3 Skype Privacy Policy www skype com privacy Create account No Emergency Calls Skype is not a replacement for your ordinary telephone and cannot be used for emergency calling I have read and accept Skype s terms and conditions at www skype com eula www skype com tos and the privacy statement at www skype com privac...

Page 6: ...unt Select Add Contact to get started You can test your camera s audio is working correctly by selecting Echo Sound Test Service to make a test call Exit Conference call Add contact Zoom Contacts Call Phones History My Information Settings My Name 0 Type your full name and Skype name 1 1 Back Create account Skype name Full name Password Repeat Password Continue Cancel Back Between 6 and 32 charact...

Page 7: ...e on the contact list the following screen appears This allows you to search or add users Press the Find button to start a search or press the Cancel button to return to the previous menu NOTE Search results will be in alphabetical order Add contact Back Exit Call Phones Contacts History My Information Settings Call Add to contacts My Name KRW 9 542 78 My Name KRW 9 542 78 Find Cancel Search for p...

Page 8: ...he right side of each item indicate the number of unchecked items My Information The information menu consists of My status Change picture My profile and View account NOTE The maximum number of photos that can be saved using Snapshot is limited My Name KRW 9 542 78 My Name KRW 9 542 78 Back Exit Back Exit Back Exit Contacts Call Phones My Information Settings History All calls Voice messages Conta...

Page 9: ...tes the microphone and the connected party cannot hear your voice either 7 End call Ends the call 8 Hold call Holds the call until the Resume call button is pressed 9 Call quality information Video quality will be affected by downstream network conditions Critical Very slow internet access Low Slow internet access Normal Fast internet access Critical Low Normal 1 2 3 4 6 5 7 My Name KRW 9 542 78 I...

Page 10: ... Start my video Shares your video with the connected party 5 Mute microphone Mutes your audio The connected party can not hear your audio 6 End call Ends the call 7 Hold call Holds the call until the Resume call button is pressed My Name KRW 9 542 78 1 2 3 4 End Call Hold Call Inviting people Display dial pad Screen mode Call with Michael Call Phones History My Information Settings Contacts Option...

Page 11: ...e the call and continue watching TV NOTE Set your status to do not disturb to prevent Skype pop ups If the incoming call is a conference call the Answer with Video option is not available Answer Answer with video Michael is calling Decline 1 2 3 Video call Voice Call Decline Michael is calling 1 2 3 OR 1 Video call Receive the call with video stops the TV 2 Voice Call Receive the call with voice s...

Page 12: ... re not able to receive any video or if it is of low quality Internet or network congestion can degrade video quality Using wireless can also degrade video quality We recommend using a wired internet connection Screen quality can decrease when using Zoom In We recommend you use minimum zoom during video calls Check whether the call quality information is marked as critical If this is the case vide...

Page 13: ...SB Environmental conditions Operating Temperature 0 C 40 C 32 F 104 F Operating Humidity 0 80 Storage Temperature 20 C 70 C 4 F 158 F Storage Humidity 0 90 The specifications shown above may be altered without prior notice to improve quality This product follows Skype Encoding Camera Specification SECS 2 1 Video calls through an LG TV cannot be made using the following devices ASUS Skype Video Pho...

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