LG BD550, Service Manual

Page 1: ...LAYER SERVICE MANUAL MODEL BD550 CAUTION BEFORE SERVICING THE UNIT READ THE SAFETY PRECAUTIONS IN THIS MANUAL MODEL BD550 SERVICE MANUAL P NO AFN73271533 JANUARY 2010 Website http biz lgservice com Internal Use Only ...

Page 2: ...CONTENTS SECTION 1 SUMMARY SECTION 2 CABINET MAIN CHASSIS SECTION 3 ELECTRICAL SECTION 4 BCM7630 F E LOADER PART SECTION 5 REPLACEMENT PARTS LIST 1 1 2010 ...

Page 3: ...VICING GUIDELINES FOR BLU RAY DISC PLAYER PRODUCTS 1 3 SERVICING PRECAUTIONS 1 4 GENERAL SERVICING PRECAUTIONS INSULATION CHECKING PRODEDURE ELECTROSTATICALLY SENSITIVE ES DEVICES SOFTWARE UPGRADE 1 5 NETWORK UPDATE 1 6 SPECIFICATIONS 1 9 1 2 2010 ...

Page 4: ...to discover possible cold solder joints solder splashes or sharp solder points Be certain to remove all loose foreign particles 4 Check for physical evidence of damage or deterioration to parts and components for frayed leads or damaged insulation including the AC cord and replace if necessary 5 No lead or component should touch a high current device or a resistor rated at 1 watt or more Lead tens...

Page 5: ... panels Input terminals Earphone jacks etc Electrostatically Sensitive ES Devices Some semiconductor solid state devices can be damaged easily by static electricity Such components commonly are called Electrostatically Sensitive ES Devices Examples of typical ES devices are integrated circuits and some field effect transistors and semiconductor chip components The following techniques should be us...

Page 6: ...BD_5000B30 ROM Insert a upgrading disc or USB Show help message for disc upgrade as follows in the case of Back End program Front End program Press play key to upgrade and it will show progress information After completing upgrade then power is off 1 5 SOFTWARE UPGRADE ...

Page 7: ...ne minute Caution Pressing Enter while checking for the update will end process NETWORK UPDATE You can update the firmware by connecting your unit device directly to the S W update server Configuring Network Settings To update the firmware by connecting your player directly to the S W update server your player must be connected to network If your player is not connected to network make a physical ...

Page 8: ... you want to download it appears Select OK to download the update Selecting CANCEL will end the update 6 The player starts downloading the newest update from the SBP server 7 When downloading is completed the message Download is complete Do you want to update appears 8 Select OK to start updating ...

Page 9: ...o not turn off the power during firmware update 10 When update is completed the message Update is complete will appear and the power will turn off automatically after 5 seconds 11 Turn the power back on The system now operates with the new version ...

Page 10: ...dard Type A ANALOG AUDIO OUT 2 0 Vrms 1 kHz 0 dB 600 Ω RCA jack L R x 1 DIGITAL OUT OPTICAL 3 V p p Optical jack x 1 DIGITAL OUT COAXIAL 0 5 V p p 75 Ω RCA jack x 1 MULTI CHANNEL OUT 2 0 Vrms 1 kHz 0 dB 600 Ω RCA jack x 8 SYSTEM Laser Semiconductor laser wavelength 405 nm 650nm Signal system Standard NTSC Color TV system Frequency response 20 Hz to 20 kHz Signal to noise ratio More than 100 dB ANA...

Page 11: ...MEMO 1 10 2010 ...

Page 12: ...SECTION 2 CABINET MAIN CHASSIS CONTENTS EXPLODED VIEWS 2 3 1 Cabinet and Main Frame Section 2 3 2 DEck MECHANISM SECTION BM08A 2 4 3 Packing Accessory Section 2 5 2 1 2010 ...

Page 13: ...ARTS A46 A44 A47 A50 CABLE2 A43A B A D C B E A E 468 468 250 468 251 465 465 465 284 283 275 452 261A 261B P101 261C 261 261 261 260 320 300 462 D 275A 285 1 CABINET AND MAIN FRAME SECTION 2 2 2010 EXPLODED VIEWS ...

Page 14: ... MECHANISM SECTION BM08A 1439 1026 A001 1002 1005 1001 1049 1437 1437 1437 1025 1025 1030 1024 1011 1012 1431 1019 1018 1439 1439 1043 1031 1045 A005 A006 1017 1016 1013 1433 1015 1020 1024 1004 1003 2 3 2010 ...

Page 15: ...3 Packing Accessory Section 2 4 2010 808 Battery 812 Plug Ass y 2way 811 Plug Ass y 1way 803 Packing 900 Remote Control 801 Instruction Ass y 803 Packing 802 Box 804 ...

Page 16: ...tem Part 2 SYSTEM MEMORY 3 79 3 Video Part 1 100 Full Color bar 3 80 4 Video Part 2 100 Full Color bar 3 81 5 AUDIO PART S PDIF 3 82 6 HDMI PART 3 83 7 MICOM I F PART 3 84 BLOCK DIAGRAMS 3 85 1 SYSTEM BLOCK DIAGRAM 3 85 2 SMPS BLOCK DIAGRAM 3 86 3 POWER BLOCK DIAGRAM 3 87 4 FRONT MICOM BLOCK DIAGRAM 3 88 5 MAIN AUDIO VIDEO BLOCK DIAGRAM 3 89 6 FRONT TIMER BLOCK DIAGRAM 3 90 7 WiFi MODULE BLOCK DIA...

Page 17: ...iscs displaying the problem could indicate the BD lens needs to be cleaned Recommend the customer use a lens cleaner on the BD A lens cleaner is available at any local electronics retailer Do lines appear when watching a TV program NO YES Lines appearing when watching a TV program indicates an issue with the display If the TV program is fine then connect the BD to another input on the display to d...

Page 18: ...ailer Do lines appear when watching a TV program NO YES Ghosting appearing when watching a TV program indicates an issue with the display If the TV program is fine then connect the BD to another input on the display to determine if the problem is following the BD Does ghosting appear when the BD is connected to another TV NO YES Connect the BD to another TV and play a disc No ghosting during disc ...

Page 19: ...ailer Does rolling appear when watching a TV program NO YES Rolling appearing when watching a TV program indicates an issue with the display If the TV program is fine then connect the BD to another input on the display to determine if the problem is following the BD Does rolling appear when the BD is connected to another TV NO YES Connect the BD to another TV and play a disc No lines during disc p...

Page 20: ...tailer Does shaking appear when watching a TV program NO YES Shaking appearing when watching a TV program indicates n issue with the display If the TV program is fine then connect the BD to another input on the display to determine if the problem is following the BD Does shaking appear when the BD is connected to another TV NO YES Connect the BD to another TV and play a disc No shaking during disc...

Page 21: ... Does blurriness appear when watching a TV program NO YES Blurriness appearing when watching a TV program indicates an issue with the display If the TV program is fine then connect the BD to another input on the display to determine if the problem is following the BD Does blurriness appear when the BD is connected to another TV NO YES Connect the BD to another TV and play a disc No blurriness duri...

Page 22: ...t Video when using composite or component DVI when using DVI and HDMI when using HDMI Is the customer able to watch TV programming NO YES If the customer is not able to watch television then he may have a problem with his television especially if the cable signal comes through on a different input If the customer can not get a TV program then he still may have a problem with the particular input o...

Page 23: ...DVI and HDMI when using HDMI Is the customer able to watch TV programming NO YES If the customer is not able to watch television then he may have a problem with his television especially if the cable signal comes through on a different input If the customer can not get a TV program then he still may have a problem with the particular input on his TV Can the customer connect the BD to another TV NO...

Page 24: ...en using HDMI Is the customer able to watch TV programming NO YES If the customer is not able to watch television then he may have a problem with his television especially if the cable signal comes through on a different input If the customer can not get a TV program then he still may have a problem with the particular input on his TV Can the customer connect the BD to another TV NO YES Have the c...

Page 25: ...HDMI when using HDMI Is the customer able to watch TV programming NO YES If the customer is not able to watch television then he may have a problem with his television especially if the cable signal comes through on a different input If the customer can not get a TV program then he still may have a problem with the particular input on his TV Can the customer connect the BD to another TV NO YES Hav...

Page 26: ...compliant when using a DVI or HDMI connection A lack of HDCP compliancy on the display may cause an invalid format or format not supported message to appear It can also cause a copy protection OSD to appear Has the customer tried the device on another display NO YES Ask the customer to connect the device to another display If the device starts working then the problem may be the original display T...

Page 27: ...splaying the problem indicates a problem with the BD player Does color appear when watching a TV program NO YES If the cable or satellite programming is connected through another input and the customer does not get color the customer has a problem with his television If a TV program does have the color the problem may be the BD player the cables being used or the TV itself Does color appear when t...

Page 28: ...If the cable or satellite programming is connected through another input and the customer does not get color the customer has a problem with his television If a TV program does have the color the problem may be the BD player the cables being used or the TV itself Is color fine when the BD is connected to another TV NO YES Connect the BD to another TV and play a disc Good color during disc play bac...

Page 29: ...needed The customer can purchase a lens cleaner at any electronics retailer Problem occur when watching TV program NO YES No audio from a TV program on a different channel or input means there is a problem with the television If a TV program does have the audio the problem may be the BD player the cables being used or the TV itself Does the problem occur when BD is connected to another TV NO YES A...

Page 30: ...roblem occur when watching TV program NO YES Distorted audio from a TV program on a different channel or input means there is a problem with the television If a TV program does have the audio the problem may be the BD player the cables being used or the TV itself Does the problem occur when DVD is connected to another TV NO YES Audio is fine when the BD is connected to another TV indicates the pro...

Page 31: ... issue only shows up on one disc then the problem is with that disc Have the customer try multiple tapes or discs If the issue happens on multiple discs and tapes then ask the customer to try a lens or a head cleaner Has the customer connected to another TV NO Ask the customer to connect the product to another TV If the issue persists try another set of cables If the issue still persists then the ...

Page 32: ...or NO YES Make sure the surge protector is plugged into a wall outlet Also make sure the surge protector is turned on or does not need to be reset due to a recent surge Does the unit work when plugged into another outlet NO YES Test the unit in another outlet If the unit works then the problem is the outlet where the unit was connected If the issue is the BD then set up service for BD according to...

Page 33: ...ake sure the owners manual has the RW logo to show compatibility for the VR format Did the customer burn the disc in a computer NO YES Make sure the customer burned a compatible format such as VCD SVCD or DivX Make sure the file meets the specifications required for the player to play the disc Check the owners manual for specifications Disc may still not be compatible Refer customer to section of ...

Page 34: ... 30 seconds If the unit does not respond after the reset arrange for service on the BD Does the open close button on the unit work NO YES Press the open close button on the unit If the disc ejects troubleshoot the remote using the Remote Control not working call flow Has the customer reset the unit NO Ask the customer to reset the unit by unplugging the unit from the electrical outlet for 15 to 30...

Page 35: ... need to come from a spare battery drawer Do not mix used and new batteries Is the remote working at all NO YES YES If the remote does not work anything then walk the customer through a remote drain Remove the batteries from the remote control Then press and hold any button down for a minute This will drain the power out of the remote and reset it Universal remotes will have to be reprogrammed Doe...

Page 36: ...re the owners manual has the RW logo to show compatibility for the VR format Did the customer burn the disc in a computer NO YES Make sure the customer burned a compatible format such as VCD SVCD or DivX Make sure the file meets the specifications required for the player to play the disc Check the owners manual for specifications Disc may still not be compatible Refer customer to section of OM reg...

Page 37: ...the owners manual has the RW logo to show compatibility for the VR format Did the customer burn the disc in a computer NO YES Make sure the customer burned a compatible format such as VCD SVCD or DivX Make sure the file meets the specifications required for the player to play the disc Check the owners manual for specifications Disc may still not be compatible Refer customer to section of OM regard...

Page 38: ... disc will not play on a player sold in the US The player can play only DVD discs labeled same as the rear of the unit Is the disc locking up on a disclaimer screen when the customer presses play NO The disc locking up on a feature needs to be reported to Q E See instructions on reporting problems to Q E For a work around the problem advise the customer to access the chapter list Start play back f...

Page 39: ...appropriate setting depending on the aspect ratio of the TV If the customer chose 4 3 Letterbox then bars will appear on the top and bottom The customer can choose the panscan setting to get rid of the bars What is the resolution of the BD player set at NO YES Try changing the resolution to 480p 720p 1080i and 1080p resolution require a widescreen aspect ratio which means bars will be placed on th...

Page 40: ...n HDCP is not found on the input or output Is the customer using an HDMI or DVI cable NO YES Regular discs can convert to 1080p over the HDMI output and only the HDMI output The TV has to have HDCP compliancy on the HDMI input The display has to accept the resolution 480p 720p 1080i or 1080p Is the customer using an HDMI to DVI cable NO YES Some movie companies will not allow their discs to upconv...

Page 41: ...upport BD2 0 so that network function is active in the BD disc Also BD Player can support VOD service such as Netflix USA only Why is not the item downloaded through the network Make sure the customer insert the LAN cable into the Ethernet jack Make sure the network is active If it is active the disc may have a problem If not active see the network section of OM Is there a firmware update availabl...

Page 42: ...matically be allocated an IP address If there is no DHCP server on the network and you want to set the IP address manually select Static IP then set the IP Address Subnet Mask Gateway and DNS Server using IP Setting option Checking Network Configuration NO Select NETWORK on the Setup menu And then Select IP Mode option on the NETWORK menu And then Check the Network status indicator changes accordi...

Page 43: ...your player Instant Queue is not empty NO YES Visit the Netflix website www netflix com on your computer If necessary enter your Sign in Name and Password to log into your account Click Watch Instantly tab When you find a movie or show you want to watch point your cursor at the Add Play button to reveal additional options and then click Add to Instant Queue Instant Queue titles 500 titles NO You c...

Page 44: ...905 HB965 LGE HB965 If not the set has a bad ESN It should not happen replace the player NO Select Streaming on the Home menu Is it activated successfully NO YES YES This means that ESN is valid Is Netflix server ok NO YES Netflix server is ok but fails in activation NO If Netflix Server is dead activation fails even if the ESN is valid Call Netflix Customer Support and check that this ESN added t...

Page 45: ...he best quality picture a connection speed of 4 0Mbps is required Do not have any other online activity on your network NO YES Your connection may be affected by other activity on your network such as online gaming file sharing or other video streaming Test your bandwidth NO You can test your bandwidth at one of these sites http www speakeasy net speedtest http www speedtest net If you are getting...

Page 46: ...valid Does it fail to retrieve queue data Title List If playback is ok then move to category list and choose one NO NO YES Network is setup correctly but it fails in retrieving the queue list then the Netflix NCCP server is dead Netflix NCCP server Streaming server is alive but Web API server is dead It retrieves queue data but fails to playback NO Netflix NCCP server is alive but Netflix streamin...

Page 47: ...ed of 1 5Mbps For the best quality picture a connection speed of 4 0Mbps is required Do not have any Other online activity on your network NO YES Your connection may be affected by other activity on your network such as online gaming file sharing or other video streaming Test your bandwidth NO You can test your bandwidth at one of these sites http www speakeasy net speedtest http www speedtest net...

Page 48: ...failed it displays the popup message to the user User can move to Home menu or Network setting menu as our guideline Check the network speed NO If success it check the network speed from cinemanow server We recommend a minimum connection speed of 700kbps for playing titles If the result of speed check is lower than 700kbps it displays the warning message to user 3 33 2010 DIGITAL display media tra...

Page 49: ... join the cinemanow if you are member sign in Entering the activation code NO Step 2 To get the activation code move to bottom of this page and press Continue A user could change his information though this page Payment Information Adult Access Restrictions If success Success Your CinemaNow ready device is now activated is displayed Step 3 You can see the 5 digite code This code only used onetime ...

Page 50: ...ation and balance If it is absent Technical error occurs Check the title already purchased NO YES If a user purchased the titles It display the alarm message on the screen It is not count that rental expired titles Place order NO If a user have an enough balance it is applied automatically 9 3 Purchase titles To watch the stream video you should browse and buy titles at the player 3 35 2010 DIGITA...

Page 51: ... by other activity on your network such as online gaming file sharing or other video streaming Test your bandwidth A title can be played with one user id simultaneously A user meet an error code when he try to playback NO NO NO You can test your bandwidth at one of these sites http www speakeasy net speedtest http www speedtest net If you are getting less bandwidth than expected you should contact...

Page 52: ...on so a user can retry it just a few minute later Still a user have problem Check internet speed with this url http www speakeasy net speedtest http www speedtest net Andmore to improvement contact your ISP Check Internet Access Cannot connect to the internet Please make sure your internet connection is working properly and that your device is setup properly 9 7 Cannot connect to CinemaNow Server ...

Page 53: ...43 SSL and NTP 123 One of these service is blocked we can t support our service A user can consult ISP or IT manager Still you have a problem LG examine it for the detail reason 9 9 CinemaNow Support 9 10 Other Network Error Cinemanow Support CinemaNow has encountered a Technical problem Please retry If the problem persists please contact CinemaNow customer support at www cinemanow com support cod...

Page 54: ... DivX subtitle support XviD MKV MP4 Other DLNA Servers Nero Media home Cyberlink server Twonky Window Media Player11 QNAP NAS etc Restrictions 1 PC and BD Player must be connected in one access point 2 Anti Virus program may block media sharing Before installing SW stop the Anti Virus program 3 LG bundle disc program is Essential program supported by Nero Inc 4 Media types support is variable by e...

Page 55: ... External Internet DLNA CIFS File Sharing Range AV Connection Network Connection In home network Access Point is connected to PC NAS BD player etc Home link operation is guaranteed within only one Access Point Only in this case you can play your media normally 3 40 2010 DIGITAL display media training master ...

Page 56: ... normally Install PC Bundle SW Insert bundle CD in your PC and install program PC Server adds Firewall Exception of nero mdeia server automatically Share your media files Add Remove PC media folder in share item Check Network Item You can check wired or wireless network Check Start Server Check Start Server button 3 41 2010 DIGITAL display media training master ...

Page 57: ... subtitle Time_Machine sub subtitle Time_Machine smi subtitle 2 Check the subtitle file size The file size is limited 2Mbytes 3 Check the subtitle format Supported subtitle format is as below SubRip srt txt SAMI smi Substation Alpha ssa txt MicroDVD sub txt Subtitle System txt Vobsub sub idx Shared folders or files are not dis played on the player one more subtitle files 1 Click the folder on the ...

Page 58: ...ver 3 if server has no response restart server 4 if Computer has no response restart computer 5 If congestion error or network busy error is occurred repeatedly 5 1 Turn off other devices that is connected to access point 5 2 Restart Router Access Deny 1 Check if Nero is set with access deny Nero Server device left menu select devices change Access Control set Access Allow 10 7 Network Error case ...

Page 59: ...ted Audio Codec Unknown Video Format 1 Check your share folders on the media server program in the PC 2 Find the file you want to play 3 Check audio codec of the file is Dolby Digital DTS MP3 WMA AAC AC3 MPEG Layer 1 or Layer 2 This is supported 4 Not all the WMA and AAC Audio format is compatible 5 Check the file are recorded with GMC or Qpel This is not supported 1 Check your share folders on th...

Page 60: ...ubset is same with player s ex Unit 192 168 1 15 computer 192 168 1 xxx 1 Check Network Interface Network Network Interface 2 If it is wired connected check wired network interface if it is wireless connected check wireless network interface 3 Start Server 10 9 I can not find Nero media server 3 45 2010 DIGITAL display media training master ...

Page 61: ...ep scan What is PC OS Requirements 1 OS Requirements Windows XP Service Pack 2 or higher Windows Vista no Service Pack required 2 PC Requirements 1 2 GHz Intel Pentium III or AMD Sempron 2200 processors 3 Network Requirements 100 Mb Ethernet WLAN IEEE 802 11b g n 4 Detail Reference of File Share Settings If you use Windows XP or Windows Vista visit link below for more information on file share set...

Page 62: ...g in Tools Folder options View but available to set sharing with check or not 2 After Check and set sharing as shown above Picture 1 and Picture 2 there is an icon of a hand holding the shared folder 3 PC with shared folder and Unit are connected to same router If user select Home link user can use CIFS Feature After selecting folder usage is same as DLNA s Picture 1 Picture 2 Picture 3 Picture 1 ...

Page 63: ...e as Windows XP 2 The other things is the menu as shown below picture and Remember to release Password protected sharing option In control panel Network and Sharing Center Password protected sharing Release Password protected sharing 3 48 2010 DIGITAL display media training master ...

Page 64: ...scanning Button Blue Button 4 Then if Server is not found at Server Menu Check Network property Start Network Environment right click Property Local Area Network right click Property 5 Check Microsoft Network Client is Checked 6 Disable Anti virus SW Mustbe Checked at MicrosoftNetwork Client V 3 49 2010 DIGITAL display media training master ...

Page 65: ...d protected sharing option In control panel Network and Sharing Center Password protected sharing Release Password protected sharing 3 Check to clear all Firewall option In control panel Windows Firewall Off 4 Check to stop AntiVirus Program If CIFS Sharing is right set 1 If OS is Window XP go to check on Item10 12 2 If OS is Window Vista go to check on Item10 13 3 If OS is Others Go and check OS ...

Page 66: ... following figure If you enter the Home link during the background server search time Unit can t find the used folder Check the Server IP If Server IP was changed by DHCP or by Manually Unit can t find the used folder Power ON Network Connect OSD displayed for a while Booting 20 Sec Home Menu displayed Elapsed Time Network Connection 3 Sec Server Search 3 Sec Normal Operation Background Server Sea...

Page 67: ... by using Keyboard menu If you can not see folder contents please check your PC folder sharing setup Unit can remember 50 ID Password ID Password Certification DLNA CIFS Network Playback ID Password Keyboard DLNA and CIFS features are together in Home Link menu DLNA and CIFS action s Look Feel are same CIFS DLNA Select a DLNA Server Select a CIFS Folder Home Menu 3 52 2010 DIGITAL display media tr...

Page 68: ...part in BD Player is located on front panel of the product If therefore BD Player is placed in narrow space something like a TV cabinet it maybe not receive the radio frequency signal normally 4 The wrong configuration of AP Possible Solutions 1 It is good that BD Player is placed around AP as close as possible If the signal strength bar of AP like picture move the AP close to BD Player around 2 C...

Page 69: ... Korea Europe 1ch 13ch Japan 1ch 14ch 4 Check the broadcasting SSID function of AP make it enable 5 If the result of the above check items is not valid try the below process Check whether wireless router radio is enabled or not Check whether SSID broadcast is enabled or not Power off AP and on then restart AP Change channel setup Ex 1ch 6ch 11ch Change channel setup again Ex 11ch auto Reset AP to ...

Page 70: ... of previous page 2 If not effect try the below process 11 3 When access point connection failed Power off AP and on then restart AP Change from current security mode to No security mode Reset AP to be factory initial status Retry to setup wireless network connection Move BD Player to AP around If not working If not working If not working If not working 3 55 2010 DIGITAL display media training mas...

Page 71: ...as DHCP server Check whether DHCP server of AP is activated or not 11 4 When wireless dynamic IP is not set Power off AP and on then restart AP Reset AP to be factory initial status Retry to setup wireless network connection Move BD Player to AP around If not working If not working If not working 3 56 2010 DIGITAL display media training master ...

Page 72: ... be set in AP 3 If not effect try the below process 11 5 When only the WAN is not connected Confirm WAN of AP is set as dynamic host configuration protocol DHCP Power off AP and on then restart AP Reset AP to be factory initial status Make AP s MAC same with PC s It s possible by using MAC Clone function of AP Retry to setup wireless network connection at the beginning Move BD Player to AP around ...

Page 73: ...up at the beginning Reset AP to be factory initial status Retry wireless network setup at the beginning Confirm if there are no troubles home local internet line by PC Reset AP to be factory initial status If not working If not working If not working 3 58 2010 DIGITAL display media training master ...

Page 74: ...tup menu Then WPS Push Button function of AP is available Expectable Causes of WPS Time Out 1 Each Push button of AP and BD Player must be pushed in 120 seconds 2 During 120 seconds just after AP s push button is pushed other device also can be connected with the AP by the device s push button Possible Solution 1 Try one more time from at the beginning of network connection 2 Some AP does not supp...

Page 75: ...de of your player Visit Vudu site and enter activation code On your computer visit www vudu com activation and enter theactivation code in the Activation Code fields and click Activate Device Log into your account Complete activation Enter your Email Address and password to log into your account If you are not a member of Vudu yet click Create an Account to be a member If the activation is success...

Page 76: ... or 48 hours You may watch the movie as many times as you like within that time period Select quality level Vudu offers you a free 2 minute preview of any movie By watching the preview you can also determine which quality level HDX HD or SD best suits your available network bandwidth prior to renting a movie Check the title already purchased If a user purchased the titles It display the alarm mess...

Page 77: ...ecause of buffering Users can select a lower quality level and fewer buffering would occur 12 5 Check your internet connection Before starting Vudu service it is checked whether internet is connected or not but during the network communication it is detected that internet connection is closed A user make it sure that internet connection is working Check Internet Access Cannot connect to the intern...

Page 78: ...s No Image icon can appear on thumbnail list or full picture screen No Image means that the meta data of the image is still at the database server but the content has been removed because it violates Google s Terms of Service There may be network congestion pop up appears when the network is too slow to service the Picasa Web Albums We try the service API and image request until it successes but i...

Page 79: ...Is Ethernet cable connected Check Ethernet cable Pop up Yes Does DNS query successes Check network setting Pop up Does startup query successes from Pandora server Enjoy Music Yes Is Ethernet cable connected Yes No No Yes No 3 64 2010 DIGITAL display media training master ...

Page 80: ...ect Sign in Username list Username select Create Station Search Virtual Keyboard Yes Sign In ID Password Virtual Keyboard OK A1 C D B1 B2 A2 Activation Activation Code Activation URL A3 Station Song List A1 Loading Screen A2 Checking Account A3 Activation Page B1 Sign In Screen B2 Username list Screen C Create Station Screen D Station List and Player Screen New Username Pandora account 3 65 2010 D...

Page 81: ...of music data and start playing 2 If the network is slower than 128Kbps buffers 96Kbytes of music data and start playing After playing music 1 Until the buffer is full 2 When the buffer goes empty buffers 15 seconds of music data and then restart playing When does the There may be network congestion pop up appears 1 If the buffering continues for 1 minutes 2 If the buffering pop up appears more th...

Page 82: ...k congestions Please retry it 2 or 3 more times If it is Home menu no data will be displayed If it is Favorite City menu it will return to the favorite city list Although you did retry 2 3 times same symptom occurs Network is not setup correctly Please check the network status 3 67 2010 DIGITAL display media training master ...

Page 83: ...MPS board 1 1 2 How to troubleshoot Countermeasure 1 Look at the physical of fuse 2 Check the bridge diode 3 Check the R101 short or open 1 1 3 Service hint Any picture Remark Fuse F101 Can look at the physical condition Bridge Diode BD101 Resistor R101 If R101 open state it is change new component 3 68 2010 ONE POINT REPAIR INSTRUCTION ...

Page 84: ... unit 1 2 C124 1 2 1 Solution Replace C124 on SMPS board 1 2 2 How to troubleshoot Countermeasure Check all of voltage 1 2 3 Service hint Any picture Remark Capacitor C124 SMPS board top view C124 is trouble 3 69 2010 ONE POINT REPAIR INSTRUCTION ...

Page 85: ...ome out check P_CON_5 3V IC301 pin13 P_CON_5 3L IC301 pin15 and PWR_CTRL IC301 pin14 If you figure out those power control doesn t come out any signal level or voltage please replace IC301 of main board 3 If X301 does not oscillate as the frequence of 12MHz first check X301 and then replace IC301 4 After changing it if the set is still not booting check MPEG IC IC500 After changing it if VFD is no...

Page 86: ...o troubleshoot Countermeasure 1 Please check 1 8V of CA602 2 If 1 8V voltage doesn t come out check P_CON_5 3V of IC301 If you figure out those power control doesn t come out any signal level or voltage please replace IC301 of main board 3 Check DDR3_VREF of C620 DDR3_VREF must be 0 75V If DDR3_VREF is not 0 75V check the R575 and R576 4 If the set is still not booting check DDR IC IC601 603 3 1 3...

Page 87: ...main board 3 2 2 How to troubleshoot Countermeasure 1 Please check the soldering status of 27MHz crystal X501 2 Please check the frequency of 27MHz crystal X501 3 If the crystal doesn t oscillate replace X501 4 After changing it if the set is still not booting check MPEG IC IC500 3 2 3 Service hint Any picture Remark X501 IC500 Main board top view 3 72 2010 ONE POINT REPAIR INSTRUCTION ...

Page 88: ... 3 3 2 How to troubleshoot Countermeasure 1 Please check the IC604 on your eyes 2 Check the CE signal of 9 pin of IC604 First If the CE signal is not operating normally during booting try to change IC604 3 After changing it if the set is still not booting check MPEG IC IC500 or DDR IC 3 3 3 Service hint Any picture Remark IC604 Main board top view 3 73 2010 ONE POINT REPAIR INSTRUCTION ...

Page 89: ... Replace IC803 on main board 4 2 How to troubleshoot Countermeasure 1 Please check the IC803 on your eyes 2 Check the 1 2VRMS level of 20 pin of IC803 If the 1 2VRMS is ok check C806 VBIAS 3 If the set is still no audio output try to change IC803 4 3 Service hint Any picture Remark 3 74 2010 ONE POINT REPAIR INSTRUCTION ...

Page 90: ... Solution Replace JK805 on main board 5 2 How to troubleshoot Countermeasure 1 Please check the Ethernet Jack JK805 on your eye 2 If there is no soldering problem replace JK805 3 After changing it if the set is still NG check MPEG IC IC500 5 3 Service hint Any picture Remark JK805 Main board top view 3 75 2010 ONE POINT REPAIR INSTRUCTION ...

Page 91: ...Replace JK803 on main board 6 2 How to troubleshoot Countermeasure 1 Please check JK803 RA801 RA802 on your eyes 2 If JK803 RA801 RA802 pins shorted because of solder problem unsolder and remove shorted point 3 If there is no soldering problem replace JK803 4 After changing it if the set is still NG check MPEG IC IC500 6 3 Service hint Any picture Remark JK803 Main board top view 3 76 2010 ONE POI...

Page 92: ... Solution Replace WiFi module on front board 7 2 How to troubleshoot Countermeasure 1 Please check the WiFi module on your eye 2 If there is no soldering problem replace WiFi module 3 After changing it if the set is still NG check MPEG IC IC500 In case of BD592 check USB hub IC IC902 7 3 Service hint Any picture Remark WiFi Module Bottom 3 77 2010 ONE POINT REPAIR INSTRUCTION ...

Page 93: ...1 System Part 1 7630 XTAL 27MHz 1 1 3 78 2010 WAVEFORMS ...

Page 94: ...2 System Part 2 SYSTEM MEMORY 7630 DDR3_BA0 2 7630 DDR3_nWE 1 2 3 4 5 10 14 11 12 13 3 7630 DDR3_nCAS 4 7630 DDR3_CLK01_P 5 3 79 2010 ...

Page 95: ...3 Video Part 1 100 Full Color bar 9 8 7 6 14 15 17 18 16 19 20 VDAC_CVBS 6 VDAC_Y 7 VDAC_Pb 8 VDAC_Pr 9 3 80 2010 ...

Page 96: ...4 Video Part 2 100 Full Color bar 10 14 11 12 13 CVBS 10 COMP_Y 11 COMP_Pb 12 COMP_Pr 13 3 81 2010 ...

Page 97: ...5 AUDIO PART S PDIF 7630_AUDIO_SPDIF 14 14 17 11 12 3 82 2010 ...

Page 98: ...6 HDMI PART H_SDA 15 H_SCL 16 HDMI_CLK_N 17 HDMI_0_N 18 4 15 17 18 16 19 20 3 83 2010 ...

Page 99: ...7 MICOM I F PART 17 18 19 20 Tx0 19 Rx0 20 3 84 2010 ...

Page 100: ...MB YPbPr SMPS FD V KK 13V A 5 3V A 27MHz 12MHz 13V A DC DC MP2380 1 2V 13V A DC DC MP8706EN 1 5V 5 3V A LDO LM29152RS 5V 5 3V A T ER REG LM39102D 5V _LOADER 1 8 0 9V 3 3V 3 3V 5V 5 3V A LDO LM39102D 3 3V 13V A LDO LM29152RS 12V _AUDIO FD TIMER 5V 5 3VA K EY_RTN IR P WR_CTRL FROM SMPS FROM TIMER US B1_P N FL D_CLK DATA EN S W_VKK FD FD WIFI_P _N Front Panel VFD DRIVE PT6315 USB I O MICOM 5 3V A 5V ...

Page 101: ...BBER BLOCK D101 C105 C106 R104 DRIVE S W BLOCK IC101 D104 R105 C104 C108 C109 ZD101 ZD102 Y CAP C111 Y CAP C110 C100 FEED BACK BLOCK R141 R142 C143 R143 R144 R145 R146 RECTIFIER SMOOTING BLOCK D126 D127 C124 L123 C129 RECTIFIER SMOOTING BLOCK D124 C123 XZ h UZ h FUSE F101 R101 م RECTIFIER SMOOTING BLOCK D110 D111 C130 C125 ZD128 ZD129 rr msORPSOTP م ...

Page 102: ...C M7630 DDR PART DDR3 12V _LOADER A UDIO DAC HDMI 5V 0 7A 5V _Loader 3 3V 0 6A BC M7630 NAND Video Amplifier X2 5V LDO 1A 3 3V _REG 1A 8V _REG 1A H D _LD LM 39102D ADJ LM 39102D ADJ LM 29152RS ADJ LM 1117 ADJ U SB External HDD 3 1W WIFI 1 8W 10 P in 12V LDO FD FD VKK GND 2PIN GND 1PIN VFD Switching circuit Switching circuit For reducing standby consumption P ower LM 29152RS ADJ ...

Page 103: ...US B USB US B0_DN USB0_DP 5V 5 3V A P 01 P02 P03 P 04 P05 P06 P 07 P08 G 5 G4 G3 G 2 G1 Digitron Front Key KEY_RTN_0 IR M icom_Reset Reset IC SC84842 12MHz LC87F5M64A R ESET T i mer_TX Rx D5 Jack D5_CTL1 2 3 Loader Instant_Open A _Mute SMPS Power Audio PW R_CTL P_CON_5 3V P _CON_5 3L ...

Page 104: ...9 2010 2ch Audio CS4353 Broadcom 7630 ASPDIF AUD_FS_CLK0 I2S_DATA4 I2S_S_BCK I2S_S_LRCK Micom AUDIO_R AUDIO_L AUDIO_MUTE Optical CVBS Y Pb Pr THS7365 Video Filter HDMI v1 3 HDMI D4 YPbPr D4_CTL1 2 3 BD572 Option Ethernet TD TD Reset RD RD ...

Page 105: ...6 FRONT TIMER BLOCK DIAGRAM 3 90 2010 PT6315 RCU STB CLK DIO USB USB S 1 S2 S3 S4 S5 S6 S7 S8 G 5 G4 G3 G2 G1 VFD Front Key KEY_RTN_0 5 3V A 5V IR FD VKK LED USB JACK Blue_LED ...

Page 106: ...terface RT8020 5V US B_P USB_N 2 5V USB_LDO 3 3V 2 5V R F_LDO 1 2V AS 179 92LF AS 179 92LF U8 U3 Antenna 1 2 T X G0 T X G1 PA_Ref_LDO 2 9V 2 9V RX G0 RX G1 T X 2GPA1 T X 2GPA2 20MHz 2 Ch PWM Step down DCDC converter TX Signal Generator RX TX Switching IC ...

Page 107: ...3 92 2010 MEMO ...

Page 108: ...ED UNTIL THE NEW SERVICE LITERATURE IS PRINTED 1 Shaded parts are critical for safety Replace only with specified part number 2 Voltages are DC measured with a digital voltmeter during Play mode IMPORTANT SAFETY NOTE A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T Warning Parts that are shaded are critical with respect to risk of fire or electrical shock CAUTION Danger if fuse i...

Page 109: ...3 95 3 96 2 MAIN MAIN POWER CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 110: ...3 97 3 98 3 MAIN CPU 1 CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 111: ...3 99 3 100 4 MAIN CPU 2 CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 112: ...3 101 3 102 5 MAIN CPU 3 CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 113: ...3 103 3 104 6 MAIN DDR2 NAND CP CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 114: ...3 105 3 106 7 MAIN BCM7630 FRONT END CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 115: ...8 MAIN AUDIO VIDEO OUTPUT CIRCUIT DIAGRAM 3 107 3 108 A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 116: ...9 FRONT TIMER CIRCUIT DIAGRAM 9 1 6 TOOL TIMER CIRCUIT DIAGRAM 3 109 3 110 A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 117: ...3 111 3 112 9 2 7 TOOL TIMER CIRCUIT DIAGRAM A 1 2 3 4 5 6 7 8 9 10 11 12 B C D E F G H I J K L M N O P Q R S T ...

Page 118: ...i_devsel_l B10 pci_clkrun_l C19 pci_clk A16 pci_cbe_l_3 B12 pci_cbe_l_2 B8 pci_cbe_l_1 A4 pci_cbe_l_0 U1G BCM4323 U1G BCM4323 1 2 C90 0 1uF C90 0 1uF 1 2 C68 0 1uF C68 0 1uF 1 2 L3 100MHZ CRITICAL L3 100MHZ CRITICAL 1 2 C3 22uF C3 22uF V17 gpaio_a R4 tssiin_1 R16 tssiin_0 W2 test_outqn_1 W1 test_outqp_1 V2 test_outin_1 V1 test_outip_1 U2 test_inqn_1 U1 test_inqp_1 T2 test_inin_1 T1 test_inip_1 L10...

Page 119: ..._p_a_1 W8 lna_p_g_1 W10 pa_p_a_0 W11 pa_p_g_0 W13 lna_p_a_0 W14 lna_p_g_0 U1E BCM4323 U1E BCM4323 1 2 R32 14 7K R32 14 7K 1 2 C123 1000pF C123 1000pF 1 2 C44 1uF C44 1uF 1 2 L1 100MHZ CRITICAL L1 100MHZ CRITICAL L12 vss L11 vss K9 vss K13 vss K12 vss K11 vss K10 vss J9 vss J12 vss J11 vss J10 vss H9 vss H11 vss H10 vss G11 vddio G8 vddbus G10 vddbus F9 vddbus F8 vddbus F11 vddbus F10 vddbus K8 vdd...

Page 120: ...NI NO_LOAD CRITICAL 1 2 C61 2pF C61 2pF 1 2 C22 1 5pF NI C22 1 5pF NI TP5 TP5 1 2 R6 100 R6 100 1 2 C70 1 5pF NI C70 1 5pF NI 1 2 C15 6 8p C15 6 8p 1 2 C28 6 2pF C28 6 2pF 1 2 R18 2 2nH R18 2 2nH 1 2 C73 1 5pF NI C73 1 5pF NI OUT 5 IN 2 GND 3 GND 4 GND 6 GNG 1 U3 2 4GHZ U3 2 4GHZ TP6 TP6 1 2 C71 1 5pF NI C71 1 5pF NI 1 2 C30 1 5pF NI C30 1 5pF NI 1 2 C26 6 2pF C26 6 2pF 1 2 L13 1 2nH NI NO_LOAD CR...

Page 121: ...337V 18 VA 3 329V 3 337V 20 V_2VRMS 3 329V 3 337V IC805 Video Amp 5 VCC 5 07 20 CVBS Out 1 64 LOCA NO CAPACITY PLAY MODE NO PLAY MODE POSITIVE NEGATIVE POSITIVE NEGATIVE CA201 100uF 16V 4 98 0 4 98 0 CA202 100uF 16V 3 33 0 3 33 0 CA203 100uF 16V 5 0 5 01 0 CA239 100uF 16V 12 12 0 12 12 0 CA514 100uF 16V 1 21 0 1 21 0 CA602 100uF 16V 1 51 0 1 51 0 CA805 100uF 16V 3 3 0 3 3 0 PIN NO DESCRIPTION VOLT...

Page 122: ...3 121 3 122 PRINTED CIRCUIT BOARD DIAGRAMS 1 MAIN P C BOARD TOP VIEW BOTTOM VIEW 7 6 5 4 3 2 1 A B C D E F G H 7 6 5 4 3 2 1 A B C D E F G H ...

Page 123: ...3 123 3 124 2 SMPS P C BOARD TOP VIEW BOTTOM VIEW 7 6 5 4 3 2 1 A B C D E 8 7 6 5 4 3 2 1 A B C D E 8 Warning Parts that are shaded are critical with respect to risk of fire or electrical shock ...

Page 124: ...C BOARD 3 1 6 TOOL FRONT P C BOARD TOP VIEW 3 2 7 TOOL FRONT P C BOARD TOP VIEW BOTTOM VIEW BOTTOM VIEW 2 1 A B C D E F G H I J K L M 2 1 A B C D E F G H I J K L M 2 1 A B C D E F G H I J K L M 2 1 A B C D E F G H I J K L M ...

Page 125: ...3 127 3 128 MEMO MEMO ...

Page 126: ...ALL CD DISC READING ERROR 4 5 5 ABNORMAL SERVO OPERATION 4 6 HOW TO USE THE SA RESET FUNCTION 4 7 1 PURPOSE 4 7 2 REQUIRED SA RESET 4 7 3 SA RESET PROCEDURE 4 7 MAJOR IC INTERNAL BLOCK DIAGRAM AND PIN DESCRIPTION 4 9 1 BCM7630 4 9 2 IC704 R2A30209SP W02Z SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 4 12 3 PICK UP CONNECTOR TERMINAL PIN ASSIGNMENTS SF BD412 4 14 BLOCK DIAGRAM 4 15 ...

Page 127: ...ble connections are normal replace the traverse assembly 1 3 Service hint Any picture Remark After changing MD Traverse assembly you must perform SA Reset Refer to the next chapter How to use the SA reset function 1 3 1 BD572 series MD For Pick up For Sled Motor For Sled Motor For Motors For Motors For Pick up For Spindle Motor For Spindle Motor For Loading Motor Tray SW For Loading Motor Tray SW ...

Page 128: ...nent 1 MD Traverse Assembly 2 IC707 Adjustable LDO 2 2 How to troubleshoot Countermeasure 1 Check MD Traverse pick up first of all 2 Check input output voltage of LDO IC707 12V 8 1V 3 If output voltage is abnormal check the periphery of IC707 and replace it 4 Check the BD LD Control input output If input signal LTHR_LPF is ok But no output LDI_BD Check the TR Q714 716 2 3 Service hint Any picture ...

Page 129: ...s abnormal DVD doesn t work 3 1 Component 1 MD Traverse Assembly 2 Q712 Q717 3 2 How to troubleshoot Countermeasure 1 Check MD Traverse pick up first of all 2 Check the DVD LD Control input output If input signal LDELO_LPF is ok but no output LDI_DVD check the TR Q712 Q717 3 3 Service hint Any picture Remark LDELO_LPF INPUT FROM MAIN CHIP OUTPUT TO PICK UP ...

Page 130: ...trol is abnormal CD doesn t work 4 1 Component 1 MD Traverse Assembly 2 Q713 Q715 4 2 How to troubleshoot Countermeasure 1 Check MD Traverse pick up first of all 2 Check the CD LD Control input output If input signal LDEL1_LPF is ok but no output LDI_CD check the TR Q712 Q717 4 3 Service hint Any picture Remark INPUT FROM MAIN CHIP OUTPUT TO PICK UP ...

Page 131: ...anging MD the motors are abnormal operations After changing Motor Drive IC the motors are abnormal operations 5 1 Component 1 MD Traverse Assembly 2 IC706 LM358 5 2 How to troubleshoot Countermeasure 1 Check if the input output voltage of IC706 Pin5 and Pin7 is 1 67V 5 3 Service hint Any picture Remark 1 67V ...

Page 132: ...RESET After changing Traverse After changing Main Board Assembly After changing Main Board Flash IC 3 SA RESET PROCEDURE 1 After the set turn on then mode is the home menu HOW TO USE THE SA RESET FUNCTION 2 Press HOME key to escape from home menu 3 Press the 4 5 6 2 5 8 0 numerical button on the remote controller to display debug window ...

Page 133: ...isc Barcode 2 EA BD Single Layer Disc BD Double Layer Disc 5 Press Return key or Pause key to finish debug mode 6 Playback once BD disc more than 3 seconds At this time you must use BD ROM single layer and BDR single layer disc 4 Select 6 on debug window to perform SA Reset ...

Page 134: ...1 BCM7630 1 1 Front End Block Diagram ADC ADC ADC AFE PDM DACs Laser Control DFE Demodulator Wobble Detector Servo DSP CD DVD BD Decoders ARM Cortex R4 FE Control Processor RF IN A J IN FORCUS TRACKING MOTOR LASER PICK UP MOTOR OSC MEMORY DDR FLASH B END SHARING ...

Page 135: ...hannel Input OFE_OPU_GPADC2 AI AI B18 General Purpose ADC Channel Input OFE_OPU_VREF AO AO E16 Reference Voltage OFE_OPU_VREFB AO AO E18 Reference Voltage for OEIC 1 5 to 2 55V OFE_OPU_AIN AI AI C22 Photodiode Input A OFE_OPU_BIN AI AI D21 Photodiode Input B OFE_OPU_CIN AI AI D22 Photodiode Input C OFE_OPU_DIN AI AI E21 Photodiode Input D OFE_OPU_EIN AI AI E22 Photodiode Input E OFE_OPU_FIN AI AI ...

Page 136: ...E_GP_PB1 Land OFE_GP_PB2 I O I O 3 3 F14 OFE_GP_PB2 OFE_GP_PB3 I O I O 3 3 G14 OFE_GP_PB3 OFE_GP_PB4 I O I O 3 3 C13 OFE_GP_PB4 MIO0 DIGTP1 OFE_GP_PB5 I O I O 3 3 B13 OFE_GP_PB5 MIO1 DIGTP2 OFE_GP_PB6 I O I O 3 3 D12 OFE_GP_PB6 MIO2 DIGTP3 OFE_GP_PB7 I O I O 3 3 E11 OFE_GP_PB7 MIO3 OFE Analog Supply Label Function I O IO PU D Tol V Loc Description OFE_AVDD1P2RFDPD APWR APWR 1 2 A19 Analog Power fo...

Page 137: ...4 12 2010 2 IC704 R2A30209SP W02Z SPINDLE MOTOR AND 6CH ACTUATOR DRIVER 2 1 Block Diagram ...

Page 138: ...e current limit 19 FG Frequency generator output 20 EN1 Input terminal for enable 1 21 EN2 Input terminal for enable 2 22 VM1 Motor Power Supply 1 for Spindle 23 SPGS Input terminal for gain select SPM 24 IPRO1 Input terminal for ACT13 current protect 25 ACGS Input terminal for gain select ACT 26 VM3 Power Supply3 for Loading 27 LO Loading non inverted output 28 LO Loading inverted output 29 GND G...

Page 139: ... RF RF output 24 RF RF output 25 SWB2 SW for PDIC BD Gain and sleep 26 SWB1 SW for PDIC BD Gain and sleep 27 VREF_PD PDIC Reference Supply Terminal 2 1V 28 VCC_ 5PD PDIC Power Terminal 5V 29 GND_PD GND for PDIC 30 SW 2 Wavelength PDIC DVD CD Sleep Changeover SW 31 GND1 LD HFM IC Monitor GND for LD and HFM IC 32 LDI BD LD control for LD BD 33 LDI CD LD control for LD CD 34 LDI DVD LD control for LD...

Page 140: ...MAIN 5V 12V 1 2V 3 3V 2 LM1117 Adj regulator 1 8V For BD LD Loading Motor ARM Processor FO TRK TILT Active CP SPINDLE Motor SLED Motor OPU SF BD412V Feed Mecha R2A30209SP AACS Advanced Access Content System DRAM RF Servo Signal Monitor LD BD DVD CD Power Spindle 6ch Actuator Driver Sensor less spindle driver V I LB1848M Stepping Driver For Active CP OSC B END BLOCK SHARING ...

Page 141: ...4 16 2010 MEMO ...