2-20
DIGITAL DISPLAY & MEDIA TRAINING MASTER
Does the unit respond to
buttons on the front of the unit?
NO
YES
If the buttons on the front of the unit do not respond,
determine if the product has locked up or if the unit will not turn on.
The problem is not the remote control. Make sure the remote control is
the remote that goes with that particular model.
Does the remote control
any component?
NO
YES
Determine which product the remote is not working.
The customer may need to press the appropriate mode button
to make the remote operate another component. The remote may
even need to be programmed to the other component,
especially if the batteries were just changed.
Have the batteries
been changed?
NO
YES
Ask the customer to change batteries.
Make sure the batteries are new and fresh.
The batteries do not need to come from a “spare” battery drawer.
Do not mix used and new batteries.
Is the remote working
at all?
NO
YES
YES
If the remote does not work anything, then walk the customer
through a remote drain. Remove the batteries from the remote control.
Then press and hold any button down for a minute.
This will drain the power out of the remote and reset it.
Universal remotes will have to be reprogrammed.
Does any remote
work the unit?
NO
If another remote works the unit, then follow
the procedure to FOC the customer a new remote.
If two remotes do not work the unit, the unit will need service.
Does the customer want to
program their remote?
NO
Please refer to the OM for instructions on how to
program remote to TV. Customer wants to program a remote
other than Zenith or LG, the customer will need to contact
the manufacturer of the remote control. Codes do not work,
remote is not compatible.
5-5. Remote Control Not Working
Summary of Contents for BH9530TW
Page 73: ...2 58 WAVEFORMS 1 SYSTEM PART 1 MPEG CRYSTAL 27 MHZ IC501 MT8580 X TAL 27 MHz 1 1 ...
Page 74: ...2 59 2 SYSTEM PART 2 DDR3 MEMORY MT8580 BA0 MT8580 WE MT8580 CAS MT8580 CK 2 5 4 3 2 3 4 5 ...
Page 75: ...2 60 3 SYSTEM PART 3 eMMC FLASH MEMORY 7 8 6 6 7 8 ...
Page 76: ...2 61 4 AUDIO PART 1 S PDIF MT8580_AUDIO_SPDIF IN 9 9 ...
Page 77: ...2 62 5 AUDIO PART 2 I2S tjsr ijr syjr kh hW 10 11 12 13 10 11 12 13 ...
Page 78: ...2 63 6 HDMI PART H_SDA H_SCL HDMI_CLK_N HDMI_0_N 14 15 16 17 14 15 16 17 ...
Page 79: ...2 64 MEMO ...
Page 99: ...2 104 2 103 2 MAIN P C BOARD TOP VIEW ...
Page 100: ...2 106 2 105 MAIN P C BOARD BOTTOM VIEW ...
Page 101: ...2 108 2 107 3 AMP P C BOARD TOP VIEW BOTTOM VIEW ...
Page 103: ...2 112 2 111 5 FRONT P C BOARD 6 TOUCH P C BOARD TOP VIEW TOP VIEW BOTTOM VIEW BOTTOM VIEW ...
Page 105: ...3 2 MEMO ...
Page 109: ...4 SPEAKER SECTION 4 1 CENTER SPEAKER A700 ...
Page 110: ...4 2 FRONT REAR SPEAKER A800B A800T A800M A800 850 850 ...
Page 111: ...4 3 PASSIVE SUBWOOFER A900 ...
Page 113: ...MEMO ...
Page 127: ...4 14 MEMO ...
Page 139: ...5 12 MEMO ...
Page 146: ...5 25 5 26 2 AMP P C BOARD TOP VIEW BOTTOM VIEW ...
Page 147: ...5 27 5 28 MEMO MEMO ...