LG DSP2, Owner'S Manual

32

Before Reporting Product Malfunction

Troubleshooting

If you experience the following issues while using the product, please perform several checks, as they may not be 

malfunctions. 

General Errors

Issue

Solution

The product does 

not work properly

•  Unplug the power cables and any external devices such as your TV, subwoofer, or 

amplifier from the product, then plug them in again.

•  Please beware that previous product settings may be lost.

The power does not 

turn on

•  Is the power cord plugged into the outlet properly?

-

Connect the power plug to the outlet correctly.

There is no sound

•  Is the volume set to minimum?

- Press the 

Volume

     button on the remote control to turn up the volume.

- If you are using an external device such as a set-top box, portable device, or 

Bluetooth

 device, adjust the volume of the external device.

•  Is the mute function activated?

-

If all the three LEDs are blinking in Yellow green, the mute function is on. Press the 

Mute

   button to unmute.

•  Is the correct product function selected according to the external device connected?

- Press the 

Function

   button to check if you selected the correct function.

The remote control 

does not work 

properly

•  When using the remote control, point it at the front of the product.
•  Use the remote control within a 7-m (23 ft) radius of the product.
•  Replace the batteries with new ones as needed.

LG Sound Sync 

does not work

•  Check whether your TV supports LG Sound Sync.
• 

Check if the TV is properly connected to the product via an optical cable.

- Press the 

Settings

 button on the TV remote control to check if the function is 

turned on in [LG Sound Sync].

The product volume 

is low

•  Check the following and change the settings accordingly.

-

When the product is connected to a TV, press the 

Settings

 button on the TV 

remote control, select the [Speaker] menu, and change the [Digital Sound Output] 
setting from [PCM] to [AUTO] or [BITSTREAM]. 

- If the product is connected to a playback device such as a DVD player or Blu-ray 

disc player, go to the connected device's Settings menu. Change the [Digital Sound 
Output] setting from [PCM] to [PRIMARY PASS-THROUGH] or [BITSTREAM]. Set 
the [DRC] of the connected device to [OFF].

Before Reporting Product Malfunction