28
EN
Using Smart Diagnosis
Smart Diagnosis Through the
Customer Information Centre
Use this function if you need an accurate diagnosis
by an LG Electronics customer information centre
when the appliance malfunctions or fails. Use this
function only to contact the service representative,
not during the normal operation.
1
Press the
Power
button to turn on the
appliance.
•
Do not press any other buttons.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close to
the
Smart Diagnosis
icon.
Max.
10 mm
3
Press and hold the
Temp.
button for 3
seconds.
4
Keep the phone in place until the tone
transmission has finished. Time remaining for
data transfer is displayed.
•
For best results, do not move the phone
while the tones are being transmitted.
•
If the call centre agent is not able to get an
accurate recording of the data, you may be
asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation with
the call centre agent, who will then be able to
assist you using the information transmitted for
analysis.
NOTE
•
This function depends on the local call quality.
•
The communication performance will improve
and you can receive better service if you use
the home phone.
•
If the data transfer is poor due to poor call
quality, you may not receive the best diagnosis
service.
