background image

38

TROUBLESHOOTING

Wi-Fi

Whooshing noises

Evaporator fan motor is circulating air through the fridge and freezer 

compartments.

• Normal Operation

Air is being forced over the condenser by the condenser fan.

• Normal Operation

Gurgling noises

Appliance flowing through the cooling system.

• Normal Operation

Popping noises

Contraction and expansion of the inside walls due to changes in 

temperature.

• Normal Operation

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of 

the normal vibrations may make an audible sound.

•  To eliminate the noise, make sure that the sides and back do not make any 

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Your home appliance 

and smartphone are 

not connected to the 

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

•  Find the Wi-Fi network connected to your smartphone and remove it, then 

register your appliance on 

LG ThinQ

.

Mobile data for your smartphone is turned on.

•  Turn off the 

Mobile data

 of your smartphone and register the appliance 

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

•  The wireless network name (SSID) should be a combination of English 

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

•  Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 

GHz and connect the appliance to the wireless router. To check the router 

frequency, check with your Internet service provider or the router 

manufacturer.

The distance between the appliance and the router is too far.

•  If the distance between the appliance and the router is too far, the signal 

may be weak and the connection may not be configured correctly. Move 

the location of the router so that it is closer to the appliance.

Symptoms

Possible Cause & Solution

global_main.book.book  Page 38  Friday, January 8, 2021  8:47 AM

Summary of Contents for GCB-244PN

Page 1: ...installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH MFL71782410 Rev 00_010821 www lg com Copyright 2021 LG Electronics Inc All Rights Reserved global_main book book Page 1 Friday January 8 2021 8 47 AM ...

Page 2: ...N Before Installation 12 Removing the Fridge and Freezer Door 13 Levelling and Door Alignment 15 Turning on the Power 16 Moving the Appliance for Relocation 17 OPERATION Before Use 18 Product Features 20 Control Panel 24 InstaView 25 Door in Door 26 Drawer 27 Shelf 28 Icemaker 29 Door Basket 29 SMART FUNCTIONS LG ThinQ Application 30 Smart Diagnosis 31 MAINTENANCE Cleaning 33 TROUBLESHOOTING Befor...

Page 3: ...APPENDIX Information 39 global_main book book Page 3 Friday January 8 2021 8 47 AM ...

Page 4: ...ppliance is not intended for use by persons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person This symbol is displayed to indicate matters and operations that can cause risk Read the part with this symbol carefully and follow the instructions ...

Page 5: ...g gas used in the appliance require special disposal procedures Consult with service agent or a similarly qualified person before disposing of them Do not damage the refrigerant circuit If the power cord is damaged or the hole of the outlet socket is loose do not use the power cord and contact an authorized service centre Do not locate multiple portable outlet sockets or portable power supplies at...

Page 6: ...or exterior of the appliance to clean it Do not clean the appliance with brushes cloths or sponges with rough surfaces or which are made of metallic material Only qualified service personnel from LG Electronics service centre should disassemble repair or modify the appliance Contact an LG Electronics customer information centre if you move and install the appliance in a different location Risk of ...

Page 7: ...to unplug the power plug of the appliance Be careful not to let the appliance door fall during assembly or disassembly Be careful not to pinch crush or damage the power cable during assembly or disassembly of the appliance door Be careful not to point the power plug up or let the appliance lean against the power plug Do not connect a plug adapter or other accessories to the power plug Do not modif...

Page 8: ...e appliance for any purpose storage of medical or experimental materials or shipping other than any domestic household food storage use If water penetrates electrical parts of the appliance disconnect power plug and contact an LG Electronics customer information centre Unplug the power plug during a severe thunderstorm or lightening or when not in use for a long period of time Do not touch the pow...

Page 9: ...t touch the appliance or power plug and ventilate the area immediately This appliance uses a refrigerant gas isobutane R600a Although it uses a small amount of the gas it is still combustible gas Gas leakage during appliance transport installation or operation can cause fire explosion or injury if sparks are caused Do not use or store flammable or combustible substances ether benzene alcohol chemi...

Page 10: ...se the appliance door with excessive force If the hinge of the appliance door is damaged or operates improperly stop using the appliance and contact an authorized service centre Prevent animals from nibbling on the power cable or water hose Never eat frozen foods immediately after they have been taken out in the freezer compartment Make sure not to get a hand or foot stuck upon opening or closing ...

Page 11: ... facilities appointed by the government or the local authorities The correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health For more detailed information about disposal of your old appliance please contact your city office waste disposal service or the shop where you purchased the product global_main book book Page 11 Friday Ja...

Page 12: ...limited range of ambient temperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 4...

Page 13: ...ic shock Removing the Hinge Cover Remove the screws from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover with a flat head screwdriver Removing the Left Fridge Door 1 Disconnect all wire harnesses a Unscrew the ground wire b NOTE The number of wire harnesses may vary depending on the model 2 Rotate the hinge lever c counterc...

Page 14: ... lifting the hinge free of the hinge lever latch be careful that the door does not fall forward It is recommended that two or more people carry out the door removal and refitting 3 Lift the right fridge door until it is free of the middle hinge assembly CAUTION Place the door on a non scratching surface with the inner side facing up Removing the Freezer Door 1 Remove the two hinge bolts 2 Twist th...

Page 15: ... A Spanner Type B Levelling the Appliance The appliance has two front levelling legs Adjust the legs to alter the tilt from front to back or side to side If the appliance seems unsteady or the doors do not close easily adjust the appliance s tilt using the instructions below It is quite normal for the appliance to have a backward lean even when the front legs are turned all the way Use the spanner...

Page 16: ...d solid surface Some timber flooring may cause levelling difficulties if it flexes excessively Door Alignment for Left Fridge Door Open the fridge door and use the spanner c to rotate the door hinge bolt Door Alignment for Right Fridge Door Adjust the left fridge door first If the door is too low lift the right door up and use a pair of long nose pliers to insert C Clips until both doors are level...

Page 17: ...ug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance over a long distance keep the appliance upright 5 After installing the appliance connect the power plug into a mains outlet socket and switch it on global_main ...

Page 18: ...from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has cooled in order to prevent dew or...

Page 19: ...perature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with higher moisture content in the chill compartments as they may freeze due to the lower temperature In the event of a blackout call the electricity company and ask how long it is going to last You should avoid door openings while the power is off When the power supply...

Page 20: ...ure b Door in Door 1 The Door in Door is a double layered door system It can be opened individually or together with the main door You can conveniently locate and access your favourite snacks or food items c Door in Door Lever 1 Opens the Door in Door d InstaView Door in Door 1 The InstaView Door in Door compartment allows for easy access to frequently used food items global_main book book Page 20...

Page 21: ...21 OPERATION ENGLISH Interior 1 This feature is only available on some models Standard Door Model Door in Door Model global_main book book Page 21 Friday January 8 2021 8 47 AM ...

Page 22: ...ing the door or breaking the center door mullion make sure that the refrigerator door mullion is always folded in e Fridge Shelf Stores refrigerated foods and fresh foods Stores the foods with higher moisture content at the front of the shelf The shelf height can be adjusted by inserting the shelf in another groove of different height f Folding Shelf 1 This is adjustable to meet individual storage...

Page 23: ...Ice Maker This is where ice is produced and stored j Freezer Tray Stores small packaged frozen food or frequently used foods The sliding trays allow easy access and convenience of use k Freezer Drawer Stores frozen food for longer storage global_main book book Page 23 Friday January 8 2021 8 47 AM ...

Page 24: ...e varies depending on the food status as the indicated setting temperature is a target temperature not actual temperature within the appliance b Freezer 1 Type 1 Press this button repeatedly to select a desired temperature between 24 C and 16 C Type 2 Press this button repeatedly to select a desired temperature between 23 C and 15 C The initial freezer temperature is 18 C c Wi Fi This button allow...

Page 25: ...low on frequently used items like beverages and snacks without opening the fridge door 1 Knock twice on the glass to turn the LED light inside the Door in Door on or off 2 The LED light turns off automatically after ten seconds CAUTION Do not open the door of the appliance with the door in door open or do not open the door in door while the door of the appliance is open The door in door may be str...

Page 26: ...et Adjusting the moving basket allows taller food items to be stored more conveniently 1 To raise the moving basket hold the basket in the centre and push the basket up until it clicks into place 2 To lower the moving basket press up to release the levers at the side of the basket and lower the basket until it clicks into place CAUTION To avoid personal injury or damage to the basket or its conten...

Page 27: ...th hands and tilt the cover slightly while pulling it out 2 Remove the contents of the drawer Hold the handle of the vegetable drawer and gently pull it out 3 Mount the fridge drawer in the reverse order of the removal process Using the Freezer Drawer The sliding freezer drawers allow easy access and convenience of use Use the upper compartment to store packaged frozen foods and frequently used fo...

Page 28: ...vailable on some models Store taller items such as a gallon container or bottles by pushing the front half of the shelf underneath the back half of the shelf Pull the front of the shelf forward to return to a full shelf Removing Refitting the Shelf 1 To detach tilt up the front of the shelf then lift the shelf straight up at the back 2 Tilt the shelf at an angle and pull it out 3 To assemble tilt ...

Page 29: ... maker with force since it can break Do not freeze the ice in the ice storage bin This could break it and cause appliance damage or injury Using the Icemaker This feature is only available on some models 1 To make ice fill the ice tray with water and insert it into its position 2 Rotate the knob of the ice tray clockwise and pull out the ice basket NOTE You can remove the icemaker or ice storage b...

Page 30: ...becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Internet service provider or refer t...

Page 31: ...Fi button for 3 seconds The f icon will be turned off Open Source Software Notice Information To obtain the source code under GPL LGPL MPL and other open source licenses that is contained in this product please visit http opensource lge com In addition to the source code all referred license terms warranty disclaimers and copyright notices are available for download LG Electronics will also provid...

Page 32: ...f the display has been locked for over 5 minutes you must deactivate the lock and then reactivate it 2 Open the fridge door and then hold the phone on the upper right speaker hole 3 Press and hold the Freezer button for three seconds or longer while holding your phone to the speaker until the data transfer is complete 4 After the data transfer is complete the diagnosis will be displayed in the app...

Page 33: ...nce clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the grain This helps reduce surface s...

Page 34: ...CI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it away from heat generating objects Did...

Page 35: ... you close the appliance door you can wipe it with a dry cloth Do you open and close the appliance door too frequently Condensation can form due to the temperature difference from the outside Wipe out the dampness with a dry cloth Did you put warm or moist food inside without sealing it in a container Store food in a covered or sealed container Frost has formed in the freezer compartment Doors may...

Page 36: ...r inside or outside of the appliance Is there water leakage around the appliance Check if the water has leaked from a sink or another place Is there water on the bottom of the appliance Check if the water is from the thawed frozen food or a broken or dropped container Symptoms Possible Cause Solution The appliance door is not closed tightly Is the appliance leaning forward Adjust the front feet to...

Page 37: ...iance on a solid and flat area Does the rear of the appliance touch the wall Adjust the installation position to allow enough clearance around the appliance Are objects scattered behind the appliance Remove the scattered objects from behind the appliance Is there an object on top of the appliance Remove the object on top of the appliance Clicking noises The defrost control will click when the auto...

Page 38: ...the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless network name SSID should be a combination of English letters and numbers Do not use special cha...

Page 39: ... appliance is used and where it is located Fresh Food Storage Volume L 321 Frozen Food Storage Volume L 143 Design temperature of other compartments 14 C Frost Free Compartments Fresh Food Frozen Food Temperature Rise time h 10 Freezing Capacity kg 24h 6 5 Climate class T This appliance is intended to be used at ambient temperature between 16 C and 43 C Airborne acoustical noise emissions dB A 40 ...

Page 40: ...Memo global_main book book Page 40 Friday January 8 2021 8 47 AM ...

Reviews: