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TROUBLESHOOTING GUIDE
TROUBLESHOOTING GUIDE
Problem
Possible Causes
Solutions
Temperature
is too warm or
there is interior
moisture buildup.
The air vents are blocked. Cold air circulates
from the freezer to the fresh food section
and back again through air vents in the wall
dividing the two sections.
Locate air vents by using your hand to sense
airflow and move all packages that block
vents and restrict airflow. (See air flow
diagram below.)
The doors are opened often.
Opening the door warms the refrigerator,
requiring the compressor to run longer in
order to cool the refrigerator back down. In
order to conserve energy, try to get everything
you need out of the refrigerator at once, keep
food organized so it is easy to find, and close
the door as soon as the food is removed.
The control is not set correctly for the
surrounding conditions.
If the temperature is too warm, change the
setting one increment at a time. Refer to the
Setting the Controls section. Wait 24 hours
for temperatures to stabilize or even out.
A large amount of food has just been
added to the refrigerator or freezer.
Adding food warms the refrigerator. It can
take a few hours for the refrigerator to return
to normal temperature.
The food is not packaged correctly.
Wrap food tightly and wipe off damp
containers prior to storing in the refrigerator
to avoid moisture accumulation. If necessary,
repackage food according to the guidelines in
the Food Storage Guide section.
The doors are not closing completely.
See “Doors will not close completely” in the
Troubleshooting section.
The weather is humid.
In humid weather, air carries moisture
into the refrigerator when the doors are
opened. Increased humidity in the freezer or
refrigerator compartments can lead to frost or
condensation.
An automatic defrost cycle was completed. It is normal for droplets to form on the interior
back wall after the refrigerator automatically
defrosts.
