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TROUBLESHOOTING

Wi-Fi

Customer Care and Service

Contact an LG Electronics customer information centre.
•  To find informaion on LG authorized service centre, visit our website at www.lg.com.
•  Only qualified service personnel from LG authorized service centre should disassemble, repair, or 

modify the appliance.

•  Spare parts referenced in Regulation EU 2019/2019 are available for 7 years (only door gaskets are 

available for 10 years).

•  To purchase spare parts, contact an LG Electronics customer information centre or our website at 

www.lg.com.

Vibrating

If the side or back of the appliance is touching a cabinet or wall, some of 

the normal vibrations may make an audible sound.

•  To eliminate the noise, make sure that the sides and back do not make any 

contact with any wall or cabinet.

Symptoms

Possible Cause & Solution

Your home appliance 

and smartphone are 

not connected to the 

Wi-Fi network.

The password for the Wi-Fi that you are trying to connect to is incorrect.

•  Find the Wi-Fi network connected to your smartphone and remove it, then 

register your appliance on 

LG ThinQ

.

Mobile data for your smartphone is turned on.

•  Turn off the 

Mobile data

 of your smartphone and register the appliance 

using the Wi-Fi network.

The wireless network name (SSID) is set incorrectly.

•  The wireless network name (SSID) should be a combination of English 

letters and numbers. (Do not use special characters.)

The router frequency is not 2.4 GHz.

•  Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 

GHz and connect the appliance to the wireless router. To check the router 

frequency, check with your Internet service provider or the router 

manufacturer.

The distance between the appliance and the router is too far.

•  If the distance between the appliance and the router is too far, the signal 

may be weak and the connection may not be configured correctly. Move 

the location of the router so that it is closer to the appliance.

Symptoms

Possible Cause & Solution

Summary of Contents for GML8031MT

Page 1: ... instructions carefully This will simplify installation and ensure that the product is installed correctly and safely Leave these instructions near the product after installation for future reference ENGLISH www lg com Copyright 2020 LG Electronics Inc All Rights Reserved ...

Page 2: ...ION Before Installation 12 Removing the Handle 13 Removing the Door and Drawer 14 Connecting the Water Line 17 Levelling and Door Alignment 18 Turning on the Power 20 Moving the Appliance for Relocation 20 OPERATION Before Use 21 Product Features 23 Control Panel 26 Ice and Water Dispenser 27 Automatic Icemaker 28 Humidity Controlled Crispers 30 Glide N Serve 31 Shelf 31 Door Basket 32 Durabase 33...

Page 3: ...Water Filter 38 Air Filter 40 TROUBLESHOOTING Before Calling for Service 41 Informaiton 50 ...

Page 4: ...can be used by children aged from 8 years and above and persons with reduced physical sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved Children shall not play with the This symbol is displayed to indicate matters and operations that can cause risk R...

Page 5: ...houses and by clients in hotels motels and other residential type environments bed and breakfast type environments catering and similar non retail applications This refrigerating appliance is not intended to be used as a built in appliance This appliance contains a small amount of isobutane refrigerant R600a but it is also combustible When transporting and installing the appliance care should be t...

Page 6: ...mechanical devices or other means to accelerate the defrosting process Do not use a hair drier to dry the inside of the appliance or place a candle inside to remove the odours Do not use electrical appliances inside the refrigerator Make sure not to get a body part such as a hand or foot stuck while moving the appliance Disconnect the power cord before cleaning the appliance interior or exterior D...

Page 7: ...y two or more people holding the appliance securely Install the appliance on a firm and level floor Do not install the appliance in a damp and dusty place Do not install or store the appliance in any outdoor area or any area that is subject to weathering conditions such as direct sunlight wind rain or temperatures below freezing Do not place the appliance in direct sunlight or expose it to the hea...

Page 8: ...dren The packaging materials can cause suffocation Do not plug the appliance into a multi socket adapter which does not have a power cable mounted The appliance should be connected to a dedicated power line which is separately fused Do not use a multi socket outlet which is not properly grounded portable In case of using a properly grounded multi socket outlet portable use the multi socket outlet ...

Page 9: ...ide the appliance can cause suffocation Do not put animals such as pets into the appliance Do not place heavy or fragile objects containers filled with liquid combustible substances flammable objects such as candles lamps etc or heating devices such as stoves heaters etc on the appliance Do not place any electronic appliance such as heater and mobile phone inside the appliance If there is a gas le...

Page 10: ...nks in the freezer compartment shelves or ice bin that will be exposed to temperatures below freezing The tempered glass on the front side of the appliance door or the shelves can be damaged by an impact If it is broken do not touch it with hands Do not hang from the appliance doors storage room shelf or climb up into it Do not store an excessive amount of water bottles or containers for side dish...

Page 11: ...ssed out wheeled bin symbol indicates that waste electrical and electronic products WEEE should be disposed of separately from the municipal waste stream Old electrical products can contain hazardous substances so correct disposal of your old appliance will help prevent potential negative consequences for the environment and human health Your old appliance may contain reusable parts that could be ...

Page 12: ...mperatures depending on the climate zone The internal temperatures could be affected by the location of the appliance the ambient temperature the frequency of door opening and so on The climate class can be found on the rating label Australia India Kenya Argentina NOTE The appliances rated from SN to T are intended to be used at an ambient temperature between 10 ºC and 43 ºC Size mm A 908 mm B 177...

Page 13: ...or and handle after assembling the handle Removing the Fridge Handle 1 Loosen the set screws a with a 2 38 mm 3 32 in Allen wrench and remove the handle 2 Loosen the mounting fasteners bthat connect to the refrigerator door and handle using a 6 35 mm 1 4 in Allen wrench and remove the mounting fasteners Removing the Freezer Drawer Handle 1 Loosen the set screws a located on the lower side of the h...

Page 14: ...nt area Hold the water supply connection and gently push the collet a to detach the water supply line as shown NOTE Disassembling Assembling the Water Lines b Collet c Tube d Insert line e Clip 2 Remove the screw f from the hinge cover at the top of the appliance Lift the hook not visible located at the bottom of the front side of the cover g with a flat head screwdriver 3 Remove the cover and pul...

Page 15: ...located at the bottom of the front side of the cover b with a flat head screwdriver Remove the cover 2 Detach all the wire harnesses c NOTE The number of wire harnesses may vary depending on the model 3 Rotate the hinge lever d clockwise Lift the top hinge e free of the hinge lever latch f CAUTION When lifting the hinge free of the latch be careful that the door does not fall forward 4 Lift the do...

Page 16: ...wer down be careful not to damage the floor Be careful of sharp hinges on both sides of the drawer Use two or more people to remove and install the fridge doors and freezer drawer 1 Pull the drawer open to full extension 2 Gently lift and pull out the ice bin 3 Lift the front of the drawer up then pull it straight out 4 Remove the Durabase basket from the rails Remove the screws from the rails at ...

Page 17: ...smosis water filtration system is connected to your cold water supply the water pressure to the reverse osmosis system needs to be a minimum of 138 kPa to 827 kPa 1 4 8 4 kgf cm WARNING Unplug the appliance before carrying out any work on connecting the water line Failure to do so may cause electric shock Only connect the water line to a cold water supply Failure to do so may cause the water filte...

Page 18: ...ter button for three seconds The new water filter has been activated 3 Place a cup under the water dispenser to verify that water is flowing through the appliance 4 Check the connecting tube and joints for leaks once again Levelling and Door Alignment Levelling the Appliance The appliance has two front levelling legs Adjust the legs to alter the tilt from front to back or side to side If the appli...

Page 19: ...d lower the door for proper alignment If the space between the doors is uneven follow the instructions below to align the left door Use the wrench included with the owner s manual to turn the nut in the door hinge to adjust the height Turn the nut to the right to raise the door or to the left to lower it Right Fridge Door The right fridge door does not have an adjustable nut If the space between t...

Page 20: ...g the Appliance for Relocation Preparing for Relocation 1 Remove all food from inside the appliance 2 Pull the power plug out insert and fix it into the power plug hook at the rear or on top of the appliance 3 Tape parts such as shelves and the door handle to prevent from falling off while moving the appliance 4 Move the appliance with more than two people carefully When transporting the appliance...

Page 21: ...f the power the repair technician from the our information centre may have difficulty finding the problem Suggestion for Energy Saving For the most efficient use of energy make sure that door bins drawers and shelves are assembled properly Ensure there is sufficient space between stored foods This allows cold air to be circulated evenly and lowers electricity bills Store hot food only after it has...

Page 22: ...ch hot food is placed inside the internal temperature of the appliance can increase and negatively affect other foods stored in the appliance If you set an excessively low temperature for food it may become frozen Do not set a temperature lower than the required temperature for the food to be stored correctly If there are chill compartments in the appliance do not store vegetables and fruits with ...

Page 23: ... some models a Control Panel Sets the refrigerator temperature and freezer temperature the water filter condition and the dispenser mode b Filtered Water and Ice Dispenser Dispenses purified water and ice c Fridge Handle Easily opens the fridge door d LED Light LED lights up when the freezer door is opened e Freezer Handle Opens and closes the freezer drawer ...

Page 24: ... Automatic Icemaker Fridge This is where ice is automatically produced and stored e Fixed Door Bin Store chilled food or drinks f Door Mullion This prevents cold air from leaking from the fridge CAUTION To reduce the risk of door scratches and breaking the centre door mullion make sure that the door mullion is always folded in before closing the left hand door g Adjustable Fridge Shelf The fridge ...

Page 25: ...j Ice Bin Stores ice produced by the automatic icemaker k Pullout Drawer Provides extra storage within the freezer compartment Stores frozen food for longer storage l Durabase and Durabase Divider Provides storage for large food items To freeze food items quickly store the food in the center of lower drawer Food items will freeze most quickly in the drawer NOTE It is recommened that you attach the...

Page 26: ...tion The f icon shows the status of the appliance s network connection The icon illuminates when the appliance is connected to the Wi Fi network Press and hold the Wi Fi button for 3 seconds to connect to the network The icon blinks while the connection is being made then turns on once the connection is successfully made c Freezer Press this button repeatedly to select a desired temperature betwee...

Page 27: ... remains on for 20 seconds This appliance incorporates an earth connection for functional purposes only Display Mode For Store Use Only The Display Mode disables all cooling in the fridge and freezer sections to conserve energy while on display in a retail store When activated OFF is displayed on the control panel and the display remains on for 20 seconds To deactivate activate With either fridge ...

Page 28: ... the water will eventually clear and is safe to drink during this transition Using the Ice and Water Dispenser Press the dispenser selection button repeatedly until the light above the icon that you want illuminates Press the dispenser paddle a with a glass or other container to dispense cubed ice water or crushed ice Cleaning the Dispenser Cleaning the Ice and Water Outlet Wipe the water outlet a...

Page 29: ...y prevent ice from dispensing Dispose of the ice inside the ice bin if you go on vacation or if an extended power outage occurs Water from melting ice may drop from the dispenser onto the floor In Door Icemaker The automatic icemaker can automatically make 70 182 cubes at a time within a 24 hour period if conditions are favorable This amount may vary according to the environment ambient temperatur...

Page 30: ...uit Vegetables keeps moist air in the crisper for best storage of fresh leafy vegetables Fruit lets moist air out of the crisper for best storage of fruit Removing Refitting the Humidity Controlled Crispers 1 Open the doors completely and remove the contents of the Door in Door case Lift up and pull out the Door in Door case NOTE The Door in Door feature is only available on some models 2 Pull out...

Page 31: ...rawer can be used for large party trays deli items and beverages This drawer should not be used to store vegetables that require high humidity CAUTION Do not place any items on the Glide N Serve cover Removing Refitting the Glide N Serve 1 To remove the Glide N Serve pull out the Glide N Serve to full extension lift the front up and pull straight out 2 To refit slightly tilt up the front insert th...

Page 32: ...ft the shelf straight up 2 Pull the shelf out 3 Tilt the front of the shelf up and guide the shelf hooks into the slots at a desired height 4 Lower the front of the shelf so that the hooks drop into the slots CAUTION Glass shelves are heavy Use special care when removing them Do not clean glass shelves with warm water while they are cold Shelves may break if exposed to sudden temperature changes o...

Page 33: ...rabase divider is removed there is enough open space for children or pets to crawl inside To prevent accidental child and pet entrapment or suffocation risk DO NOT allow children or pets to touch or go near the drawer The Durabase divider allows you to organize the Durabase area into 2 sections It can be adjusted from side to side to accommodate items of different sizes ...

Page 34: ...s too far the signal strength becomes weak It may take a long time to register or installation may fail 2 Turn off the Mobile data or Cellular Data on your smartphone 3 Connect your smartphone to the wireless router NOTE To verify the Wi Fi connection check that f icon on the control panel is lit The appliance supports 2 4 GHz Wi Fi networks only To check your network frequency contact your Intern...

Page 35: ...pplication and follow the instructions in the application to register the appliance NOTE To disable the Wi Fi function press and hold the Wi Fi button for 3 seconds The f icon will be turned off Wireless LAN Module Specifications Wireless function S W version V 1 0 For consideration of the user this device should be installed and operated with a minimum distance of 20 cm between the device and the...

Page 36: ... Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions provided in the LG ThinQ application Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu Follow the instructions for audible diagnosis provided in the L...

Page 37: ... on the exterior of the appliance clean Blocked air vents can cause fire or appliance damage For the appliance exterior use a clean sponge or soft cloth and a mild detergent in warm water Do not use abrasive or harsh cleaners Dry thoroughly with a soft cloth Do not use contaminated cloths when cleaning the stainless steel doors Always use a dedicated cloth and wipe in the same direction as the gra...

Page 38: ...w rate occurs Where a backflow prevention device is installed on a water system a device for controlling pressure due to thermal expansion must be installed Ensure all tubing and fittings are secure and free of leaks NOTE While the testing was performed under standard laboratory conditions actual performance may vary It is essential that the manufacturer s recommended installation maintenance and ...

Page 39: ...water filter out of its packing and remove the protective cover from the o rings With the water filter tabs in the horizontal position push the new water filter into the manifold hole and turn it clockwise until it stops 5 Close the water filter cover The cover will click when closed correctly 6 After the water filter is replaced dispense about 10 liters of water flush for approximately 5 minutes ...

Page 40: ...he inside of the cover by pressing the side of the filter in and pulling the center out 3 Place the new filter inside of the cover with the side that says FRONT facing outward 4 Align tabs a on the filter cover with hooks b on the refrigerator wall 5 Rotate the air filter cover clockwise until the hooks engage and the cover locks in place 6 Press and hold the Pure N Fresh button on the control pan...

Page 41: ...eset the circuit breaker on the GFCI If the problem persists contact an electrician There is poor refrigeration or freezing Is the fridge or freezer temperature set to its warmest setting Set the fridge or freezer temperature to a colder setting Is the appliance in direct sunlight or is it near a heat generating object such as cooking oven or heater Check the installation area and reinstall it awa...

Page 42: ...er temperature to a colder setting Did you put in food with a strong smell Store foods with strong smells in sealed containers Vegetables or fruit may have spoiled in the drawer Throw away rotten vegetables and clean the vegetable drawer Do not store vegetables too long in the vegetable drawer Symptoms Possible Cause Solution ...

Page 43: ...itch or set ON for the automatic icemaker button on the control panel For more details on how to use visit LG Electronics website or use your smart device Is the temperature of the freezer compartment set too high If the set temperature is too warm ice will be produced slowly or not at all Set the Freezer temperature to 18 C for normal operation of the automatic icemaker Have you been opening the ...

Page 44: ... water or cold water not been used for an extended period of time Has it been a long time since you installed and replaced the filter If an expired filter is used the purification performance may decline It is recommended to replace the filter according to the filter replacement period Have you flushed out the filter properly in the initial stage after installing it When you install or replace the...

Page 45: ...od first before putting it in the fridge or freezer compartment Is the air entry or exit of the freezer compartment blocked Make sure that air entry or exit is not blocked so that the air can circulate inside Is the freezer compartment overfilled Maintain an appropriate space between items Frost or condensation has formed inside or outside the appliance Did you open and close the appliance door fr...

Page 46: ...it If you try to open the appliance door within one minute after you closed it you may have difficulties because of the pressure inside the appliance Try to open the appliance door again in a few minutes so that the internal pressure stabilizes Door mullion does not fold in and out properly Are front levelling legs extended the appliance level and doors aligned Once the door baskets are filled the...

Page 47: ...nd off Normal Operation Rattling noises Rattling noises may come from the flow of appliance the water line on the back of the unit for plumbed models only or items stored on top of or around the appliance Normal Operation Appliance is not resting evenly on the floor Floor is weak or uneven or levelling legs need to be adjusted See the Door Alignment section Appliance with linear compressor was mov...

Page 48: ...Wi Fi network The password for the Wi Fi that you are trying to connect to is incorrect Find the Wi Fi network connected to your smartphone and remove it then register your appliance on LG ThinQ Mobile data for your smartphone is turned on Turn off the Mobile data of your smartphone and register the appliance using the Wi Fi network The wireless network name SSID is set incorrectly The wireless ne...

Page 49: ...s ec europa eu and search using the model name valid from 1st March 2021 Scan the QR code on the energy label supplied with the appliance which provides a web link to the information related to the performance of the appliance in the EU EPREL database Keep the energy label for reference and all other documents supplied with the appliance valid from 1st March 2021 The model name can be found on the...

Page 50: ...l energy consumption will depend on how the appliance is used and where it is located F Fresh Food Storage Volume L 398 G Frozen Food Storage Volume L 124 H Design temperature of other compartments 14 C I Frost Free Compartments Fresh Food Frozen Food J Temperature rise time h 13 6 K Freezing Capacity kg 24h 6 L Climate class T This appliance is intended to be used at ambient temperature between 1...

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