5
Troubleshooting
Troubleshooting
17
Trouble
shoo
ting
5
Troubleshooting
Symptom
Cause & Solution
The Power does not turned on.
y
Plug the power cord into the wall outlet securely.
The unit does not start
playback.
y
Insert a playable disc. (Check the disc type, colour system, and
regional code.)
y
Place the disc with the playback side down.
y
Place the disc on the disc tray correctly inside the guide.
y
Clean the disc.
y
Cancel the Rating function or change the rating level.
The angle cannot be changed.
y
Multi-angles are not recorded on the DVD Video being played.
Cannot play movie, photo or
music files.
y
The files are not recorded in a format that the unit can play.
y
The unit does not support the codec of the movie file.
The remote control does not
work properly.
y
The remote control is not pointed at the remote sensor of the unit.
y
The remote control is too far from the unit.
y
There is an obstacle in the path of the remote control and the unit.
y
The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or off.
You can reset the unit as follows.
Press and hold the POWER button for at least five seconds. This will force
the unit to power off then turn the unit back on.
The unit is not operating
normally.
There is no picture.
y
Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y
Connect the video connection securely.
y
Check the [HDMI Color Setting] in the [Setup] menu is set to the
appropriate item that conforms to your video connection.
y
Your TV may not suppot the resolution you have set on the player.
Change the resolution that your TV accepts.
y
The player’s HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
Picture noise appears.
y
You are playing a disc recorded in a colour system that is different
from your TV.
y
Set the resolution which your TV accepts.
Blu-ray 3D disc playback does
not output 3D views.
y
Connect the player to your TV with HDMI cable (Type A, High Speed
HDMI™ Cable).
y
Your TV may not support “HDMI 1.4 3D mandatory format”.
y
The [3D Mode] option in the [Setup] menu is set to [Off ].
Set the option to [On].
HB806TG-D0_BGBRLL_SIM_ENG_4912.indd 17
2011-06-01 �� 9:13:07
