Troubleshooting
19
Trouble
shoo
ting
5
Software Update
When the MUSICflow product is connected to
your home network, first of all, check whether the
firmware version is the latest on all speakers and
the Music Flow Player application.
MUSICflow product might require recent firmware
to be installed for optimal operation.
[Settings
à
Version Info.]: you can check if your
speaker has the latest firmware.
How can I initialize speaker?
If you press down “
(Add)” button until Beep
sounds once, the network related settings are
initialized. (For sound bar, “DISABLED” is displayed in
the display window.)
If you press down “
(Add)” button until Beep
sounds twice, factory initialization is performed.
(For sound bar “RESET” is displayed in the display
window.)
Speaker is not connected.
1. For speaker that is already connected, check if
the phone is connected to the same router as
the speaker, then connect to the same router,
and check the followings.
1-1. Set Power off / on, and check the
connection.
1-2. If it is not solved by 1-1, close the
application and run again.
1-3. If it is not solved by 1-2, reset the Speaker
and reconnect.
1-4. If it is not solved by 1-3, delete the App,
reinstall, and try again. To reset, press and
hold the “ADD” button for 8 seconds until
you hear one beep.
2. If you change the location of the speaker that is
in use,
2-1. If the changed location is too far from the
home router, it may not be connected.
Place and use it at a location that is close
enough to router.
2-2. Connect the speaker with a LAN cable,
and for additionally installed speakers, if
they are not close enough to the speaker
connected with a LAN cable, additionally
install Bridge or another speaker in the
middle location between the speaker
connected with LAN cable and the
speaker with sound being disconnected.
There are times that speaker
disappears from the application
1. If the speaker blinking lamp is not blinking, and
stays as white: Even after the speaker power off
and on, if the problem continues, in this case
you have to reset the speaker (To reset, press
and hold the “ADD” button for 8 seconds until
you hear one beep. ) and need to register again.
Carry out speaker installation or additional
procedures.
2. If the speaker blinking lamp blinks white -
network signal is unstable. Wait for a while, or
move the speaker to another location closer to
other speaker or router.
3. Press menu key or menu at the top right side of
Home screen to end Music Flow Player app and
run again.
