LG LDG3011ST, Owner'S Manual

39

BEFORE REQUESTING SERVICE

ENGLISH

BEFORE REQUESTING SERVICE

Symptoms and Questions

Possible Cause/Solution

Top burners do not light or do not burn evenly.

y

Make sure that the electrical plug is inserted into a live, properly 
grounded outlet. 

y

Remove the burners and clean them. Check the electrode area 
for burnt-on food or grease. See “Burner caps/burner head 
cleaning” in the Care and Cleaning section.

y

Make sure that the burner parts are installed correctly. 
See “Burner caps/heads cleaning” in the Care and Cleaning sec-
tion.

Burner flames are very large or yellow.

If the range is connected to LP gas, contact the technician who 
installed your range or made the conversion.

Surface burners light but the oven does not.

Make sure that the oven gas shut-off valve, located behind the 
range, is fully open. 

Food does not bake or roast properly.

y

Incorrect oven control settings. See “Using control panel” in the 
How to Use section.

y

Incorrect rack position. See “Replace and remove Oven rack” or 
“Shelf position Baking time” in the How To Use section.

y

Incorrect cookware is being used. See “Roast” or “Bake” in the 
How To Use Section.

y

Oven thermostat needs adjustment. 
See “How to adjust the temperature” in the Operating Instruc-
tions section.

y

The Clock is not set correctly. See “How to set the clock and the 
timer” in the Operating Instructions section.

y

Aluminum foil used improperly in the oven. See “Using the 
oven.”

Food does not broil properly in the oven.

y

Incorrect oven control settings. See “Using control panel” in the 
How to Use section.

y

The oven door is not closed. See “Using the oven” in the How 
to Use section.

y

Aluminum foil used on the broiling pan and grid is not fitted prop-
erly.

Oven temperature is too hot or too cold.

The oven thermostat needs adjustment. See “How to adjust the 
temperature” in the Operating Instructions section.

Clock and timer does not work.

y

Make sure the electrical plug is inserted into a live, properly 
grounded outlet. Replace the fuse or reset the circuit breaker.

y

Improper oven control settings. See “How to set the clock and 
the timer” in the Operating Instructions section.

Oven light does not work.

y

The light bulb is loose or defective. Tighten or replace the bulb.

y

The plug on the range is not completely inserted in the electrical 
outlet. Make sure the electrical plug is inserted into a live, prop-
erly grounded outlet.

Self clean is not working.

y

The oven temperature is too high to set a self clean operation. 
Allow the range to cool down to room temperature and reset the 
controls.

y

Improper oven control settings. See “SELF CLEAN” in the Care 
and Self Cleaning section.

“Crackling” or “popping” sound.

This is the sound of the metal heating up and cooling down during 
both the cooking and cleaning functions. This is normal.