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If you have the following
problems...
Try the following solutions.
If voices echo during a call...
Decrease the volume in the KizON app and try
calling again. Voices can echo if you are talking
with the other party in close proximity. Create some
distance between the other party and try calling
again.
If the call quality is poor...
The call quality may be poor depending on the
network status of the mobile device.
If a location error occurs...
Call the child to obtain the location when the KizON
is indoors, in an area not covered by GPS, or in a
place where the Internet is unavailable.
If the settings of the KizON and
app are different...
Turn the KizON off and on. The KizON will sync
automatically.
If the battery life (standby time) has
decreased from when the KizON
was first bought...
•
The battery life is shorter if you have left the
KizON at a low or high temperature.
•
The battery is a consumable. Its life gradually
decreases from the point of purchase.
If the KizON rises in temperature...
Heat may rise in the KizON if you are on a call over
an extended period of time.
This is normal and does not affect the performance
or life of the KizON device.
If a call disconnects during use...
The KizON may be overheated. If a call is
excessively long, the call can be terminated to
protect the overheated KizON device. Try calling
again after allowing the KizON to cool for a certain
amount of time.