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Appendix B: Troubleshooting
Issue
The Recorder Setup Wizard
disappeared.
Solution
The Setup Wizard automatically dismisses from the screen after
30 minutes of inactivity. Depending on your TV service, you may see
live TV or a snowy picture.
To resume Setup, select
Start > Settings > Run Setup Again
.
The Program Guide
is blank.
•
To receive the Program Guide, you must subscribe to the Microsoft
®
Program Guide service. For more information, see
The Microsoft
®
Program Guide
in Appendix A.
•
The Program Guide could still be downloading. The download may
take 20 minutes or longer depending on your network connection
(broadband vs. dial-up) and network traffic. You can check the status
of the download by selecting
Start > Settings > Guide Settings >
Get Latest Guide Listings
.
•
The Recorder may be downloading a software update and the
Program Guide. Over a dial-up connection, this may take 90 minutes
or longer. For more information, see
Downloading the Program
Guide and Software Updates
.
•
The Recorder could not download the Guide because of network
issues. For more information, see
The Recorder cannot connect
to the Microsoft Program Guide service or you receive a Service
Connection Error
.
Can only record a TV
show by using REC on the
remote or by manually
scheduling a recording.
To record shows by using the Guide or Mini-Guide, you must subscribe
to the Microsoft Program Guide service. For more information, see
The Microsoft Program Guide
in Appendix A.
The Recorder cannot
connect to the Microsoft
Program Guide service
or you receive a Service
Connection Error.
•
Your network may be having problems. Make sure your home
network is working properly and that your broadband or dial-up
service is working:
If using a wired broadband connection:
•
Make sure the Ethernet cable is connected to the ETHERNET port
on the back of the Recorder and is properly connected to your
home network.
•
Make sure the Recorder is receiving an IP address. On the
Start
menu, select
Settings > System Information
and confirm there
is an IP address and that the IP address is correct.
•
Make sure your network settings are correct. On the
Start
menu,
select
Settings > Phone and Network Setup
.
•
Make sure your broadband serivce is working. If other devices
such as a computer in your home also connect to your broadband
service, check to make sure you have service from those devices.
If not, contact your broadband service provider for more
information.
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