Installation Manual
27
ENGLISH
26
Cloud Gateway
When there is a problem with the product
When there is a problem with the product, please check the following
cases before requesting to the service center.
Symptom
OK
Actions
“Product regis-
tration failed or
product failed”
message is dis-
played during
product regis-
tration proce-
dure in ThinQ
app.
* Check the router
setting
1) 5GHz setting
2) Signal strength
(Less than -60db)
3) Security method
(OPEN, WEP)
4) Incorrect password
entry
Setting the IP router
1) 2.4 GHz setting
2) Wireless signal strength
is at least more than -
60db
3) Security method
change : WPA
4) Password check (Eng-
lish, number, some spe-
cial characters)
Disconnection
frequently oc-
curs when
using.
1) Check whether the
red LED of the
controller is
lighted.
2) Check Wi-Fi signal
strength
3) Internet communi-
cation inspection
When the controller LED is
off, there may be a problem
with internet connection.
1) Try resetting the con-
troller using the reset
button.
2) Try resetting the power
of the router.
3) When continuous con-
nection is not available
Check that the Smart-
phone has an internet
connection through the
router.
When there is no con-
nection, request a router
and internet inspection.
Things to Check before Reporting Problems
FCC Notice (For transmitter module contained in this product)
This equipment has been tested and found to comply with the limits for a Class B digital device, pur-
suant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occurin
a particular installation. If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two condi-
tions:
(1) This device may not cause harmful interference and
(2) This device must accept any interference received, including interference that may cause unde-
sired operation of the device.
Any changes or modifications in construction of this device which are not expressly approved by the
party responsible for compliance could void the user’s authority to operate the equipment.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmit-
ter.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) be-
tween the antenna and your body. Users must follow the specific operating instructions for satisfying
RF exposure compliance.
Industry Canada Statement(For transmitter module contained in this product)
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science
and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following
two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired opera-
tion of the device.
IC Radiation Exposure Statement
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with a minimum distance of 20 cm (7.8 inches) be-
tween the antenna and your body.
NOTE: THE MANUFACTURER IS NOT RESPONSIBLE FOR ANY RADIO OR TV INTERFERENCE
CAUSED BY UNAUTHORIZED MODIFICATIONS TO THIS EQUIPMENT. SUCH MODIFICA-
TIONS COULD VOID THE USER’S AUTHORITY TO OPERATE THE EQUIPMENT.
