17
Symptoms
Solution
There is no Wi-Fi
connection.
• The router is turned off. Turn on the router.
• The smartphone’s automatic network connection
function is turned on. If there is an ‘automatic
mobile data switching,’ ‘smart network switch-
ing,’ ‘pass point’ or ‘no Internet use’ option in the
Advanced Options (“See more”) in mobile Wi-Fi
settings, uncheck the option. The option name
may differ depending on the manufacturer/mobile
carrier.
• The password for the Wi-Fi that you are trying
to connect to is incorrect. Find the Wi-Fi network
connected to your smartphone and remove it, then
register your appliance on LG ThinQ.
• Mobile data for your smartphone is turned on. Turn
off the Mobile data of your smartphone and register
the appliance using the Wi-Fi network.
• The wireless network name(SSID) is set incorrectly.
The wireless network name(SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• The router frequency is not 2.4 GHz. Only a 2.4
GHz router to 2.4 GHz and connect the appliance to
the wireless router. To check the router frequency.
check with your internet service provider or the
router manufacturer.
• The distance between the appliance and the router
is too far. If the distance between the appliance and
the router is too far, the signal may be weak and
the connection may not be configured correctly.
Move the location of the router so that it is closer to
the appliance.
