LG RC8055AH1Z, Owner'S Manual

T

roubleshooting Guide

24

T

roubleshooting Guide

Using Smart Diagnosis™

• Only use this feature when instructed to do so

by the call centre. The transmission sounds
similar to a fax machine, and so has no
meaning except to the call centre.

• Smart Diagnosis™ cannot be activated if the

dryer does not power up. If this happens, then
troubleshooting must be done without Smart
Diagnosis™. 
If you experience problems with your dryer,
call the customer information centre. Follow
the call centre agent's instructions, and do the
following steps when 
requested: 

1

. Press the Power button to turn on the dryer. Do

not press any other buttons or turn the cycle
selector knob.

2

. When instructed to do so by the call centre,

place the mouthpiece of your phone close to the
"Smart Diagnosis™" icon and Power 
button.

3

. Press and hold the “

(More)” button for

three seconds, while holding the mouthpiece
of your phone close to the "Smart
Diagnosis™" icon and Power button.

4

. Keep the phone in place until the tone 

transmission has finished. 
This takes about 17 seconds, and the display
will count down the time.

• For best results, do not move the phone

while the tones are being transmitted.

• If the call centre agent is not able to get an

accurate recording of the data, you may be
asked to try again.

• Pressing the Power button during the 

transmission will shut off the Smart
Diagnosis™.

5

. Once the countdown is over and the tones

have stopped, resume your 
conversation with the call centre agent, who
will then be able to assist you using the 
information transmitted for analysis during
your call to customer information centre.

Max. 10 mm

Note

Smart Diagnosis™ function is available only
for the products with a Smart Diagnosis™
mark. Should you have an analog phone, the
Smart Diagnosis™ function may not operate.

Note

“Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature depends
upon various factors, including, but not limited
to, the reception of the phone being used for
transmission, any external noise that may be
present during the transmission, and the
acoustics of the room where the machine is
located. LG does not guarantee that Smart
Diagnosis would accurately 
troubleshoot any given issue.”