LG RC9041A, Owner'S Manual

Using SmartDiagnosis

TM

24

U

sing SmartDiagnosis

TM

Using SmartDiagnosis™

• Only use this feature when instructed to do

so by the call center. The transmission
sounds similar to a fax machine, and so has
no meaning except to the call center.

• SmartDiagnosis™ cannot be activated if the

Dryer does not power up. If this happens,
then troubleshooting must be done without
SmartDiagnosis™. 
If you experience problems with your 
Dryer, call to Customer information center.
Follow the call center agent's instructions,
and do the following steps when requested:

1

. Press the Power button to turn on the 

Dryer. Do not press any other buttons or turn
the cycle selector knob.

2

. When instructed to do so by the call center,

place the mouthpiece of your phone very
close to the Power button.

3

. Press and hold the “More Time” button

for three seconds, while holding the
phone mouthpiece to the icon or Power
button.

4

. Keep the phone in place until the tone

transmission has finished. 
This takes about 17 seconds, and the
display will count down the time.

• For best results, do not move the phone

while the tones are being transmitted.

• If the call center agent is not able to get

an accurate recording of the data, you
may be asked to try again.

• Pressing the Power button during the

transmission will shut off the
SmartDiagnosis™.

5

. Once the countdown is over and the

tones have stopped, resume your 
conversation with the call center agent,
who will then be able to assist you using
the information transmitted for analysis at
the call to Customer information center.

Note

SmartDiagnosis™ function is available only for
the products with a SmartDiagnosis™ mark.
In case of a mobile phone with static option,
the smart diagnosis function might not 
operate.

Note

“Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature
depends upon various factors, including, but
not limited to, the reception of the cellular
phone being used for transmission, any 
external noise that may be present during the
transmission, and the acoustics of the room
where the machine is located. Accordingly, LG
does not guarantee that Smart Diagnosis
would accurately troubleshoot any given
issue.”