T
roubleshooting Guide
26
T
roubleshooting Guide
Using SmartDiagnosis™
• Only use this feature when instructed to do so
by the call center. The transmission sounds
similar to a fax machine, and so has no
meaning except to the call center.
• SmartDiagnosis™ cannot be activated if the
dryer does not power up. If this happens, then
troubleshooting must be done without
SmartDiagnosis™.
If you experience problems with your dryer,
call to customer information center. Follow the
call center agent's instructions, and do the fol-
lowing steps when
requested:
1
. Press the Power button to turn on the dryer. Do
not press any other buttons or turn the cycle
selector knob.
2
. When instructed to do so by the call center,
place the mouthpiece of your phone close to the
"SmartDiagnosis™" icon and Power
button.
3
. Press and hold the “Time Delay” button for
three seconds, while holding the mouthpiece
of your phone close to the
"SmartDiagnosis™" icon and Power
button.
4
. Keep the phone in place until the tone trans-
mission has finished.
This takes about 17 seconds, and the display
will count down the time.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call center agent is not able to get an
accurate recording of the data, you may be
asked to try again.
• Pressing the Power button during the trans-
mission will shut off the SmartDiagnosis™.
5
. Once the countdown is over and the tones
have stopped, resume your
conversation with the call center agent, who
will then be able to assist you using the infor-
mation transmitted for analysis at the call to
customer information center.
Max. 10 mm
Note
SmartDiagnosis™ function is available only for
the products with a SmartDiagnosis™ mark.
In case of a mobile phone with static option,
the smart diagnosis function may not operate.
Note
“Smart Diagnosis is a troubleshooting feature
designed to assist, not replace, the traditional
method of troubleshooting through service
calls. The effectiveness of this feature depends
upon various factors, including, but not limited
to, the reception of the cellular phone being
used for transmission, any external noise that
may be present during the transmission, and
the acoustics of the room where the machine is
located. Accordingly, LG does not guarantee
that Smart Diagnosis would accurately
troubleshoot any given issue.”
